Berjaya Times Square Hotel

Gill Hughes

Outstanding 🤩 When in KL our choice is the BTSH as it ticks all Our boxes and more. Highly professional service and Malaysian warm hospitality. The location is close to everything so you’re well connected to tourist spots, malls, transport, restaurants and malls. Our special thanks to Mr Ridzuan just a lovely man with great professionalism, Mr Ng for helping us out of a tight spot, our restaurant staff Rajib, Nazrul and Bamzi for excellent service. Mohamed (I think is his name) for making delicious rotis and , Rajan for tasty laksa. Our thanks also to Nicholas and Siti for their lovely smiles and service. We will be back 🙏

Nina Putrajaya

Overall, my stay at Berjaya Hotel KL was pleasant — spacious room, convenient location with a train station right in front, and a big meeting room perfect for events. Everything was great except the breakfast selection, which was surprisingly 90% vegetarian — from dim sum to noodles and gravy. A bit odd for a hotel of this level, but otherwise a good stay

ZURYANA ZAINAL

Room Type: Premiere Room The room was spacious at 57 sqm and fully carpeted, providing great comfort. It came with a separate shower and toilet, which was very convenient. Easy access to the mall, and the lift was fast too. The buffet breakfast at the vegetarian restaurant was super good! Delicious and satisfying! Highly recommended! I’ll definitely come again.

Daian Marsh

We stayed at this hotel on a three week trip to SE Asia. We arrived at 7:00am after a 15 hour flight and after being awake for over 24 hours but couldn't check in straight away. However, the staff at the desk was very accommodating and checked us in about 12:00pm. Our upgraded room was very spacious so I appreciate that. The staff were polite and accommodating but other than that, I did not like this hotel at all! It was my least favourite of all the five hotels in this trip. Hotels can be too big and then they get impersonal. What total chaos happens at breakfast! Long queues for individual orders with people pushing in. Are they all hotel guests? If so, they need more space. We did not return after our first experience. The selection is only vegetarian so definitely don't expect bacon. Additionally, this hotel appears to cater for Muslim guests so there was also no alcohol in the mini bar. Why did this hotel not have complimentary water in reception? I was so accustomed to hotels having a vat of cold, ice water ( sometimes with cucumber/ oranges / lemons in it). Malaysia is a hot country and people get dehydrated. I was told to buy some at the Seven Eleven nearby when I asked. I would not stay here again if I were to return to Kuala Lumpar. UPDATE: Many thanks for your gracious response. It is good to hear you will take on board my comments and strive to improve your services. In the meanwhile, I have made my travel agent know my preferences and make sure she chooses hotels in future that cater for our taste.

Ellie Wong

This is absolutely unacceptable for a so-called five-star hotel. The moment we stepped out of the lift, the entire corridor reeked of cigarette smoke. Then, when we entered our room, it was filthy — dusty, with visible spider webs, and even a spider crawling around. Disgusting! To make things worse, the room furnishings were old, the lighting was dim, and the bedside lamp was tilted like it could fall off anytime. Honestly, the room looked more like a haunted house than a hotel room. We tried calling the concierge using the room phone — but guess what? No one could be reached. We had to Google your hotel’s phone number and call the call center just to get help. When we finally reached someone, your customer service representative had the nerve to suggest sending housekeeping because “that wing is only opened when the hotel is busy.” Seriously? Are you admitting you assigned us a room that had been left empty for so long that it gathered spider webs? We checked in after 9 PM, tired and just wanting to rest, but instead we had to insist on changing to a proper room in another wing. This entire experience was frustrating, disappointing, and far below the standard any guest should expect, let alone at a “five-star” establishment. Berjaya Times Square Hotel management, please get your act together. Train your staff properly and conduct proper quality control before selling rooms in such disgraceful condition. Guests deserve better.