Shangri-La Hotel Kuala Lumpur

Marsy Lee

From the moment I arrived, I was greeted with a warm and genuine welcome from front office house staff. Check-in was quick and smooth, and the staff made me feel at home right away. Throughout my stay, their attentiveness and thoughtfulness truly stood out. Whether it was helping with directions, arranging reservations, or simply checking in to see how I was doing, the team consistently went the extra mile. What impressed me most was how calm and composed they remained despite the holiday rush, especially the Front Office, Guest Relations, Concierge, F&B, Culinary team & Kids Ambassadors. It was clear they were doing everything they could to ensure each guest had a great experience and they succeeded. They handled everything with grace and care, making sure every guest felt looked after. The kids activities that has been organised were fun & awesome for the little one. My departure was just as pleasant as my arrival, with the same friendly smiles and helpful attitude. It was a seamless end to a memorable stay. I truly appreciate the effort and hospitality from everyone and look forward to returning. Thank you Shangri-La!!!

JAHANGIR Butt

Here's a sample review for a hotel: ## Hotel Review ### Rating: 5/5 I recently stayed at shangri-la and had an exceptional experience. The staff were friendly and accommodating, the room was clean and comfortable, and the amenities were top-notch. ## Highlights: - *Cleanliness*: The room was spotless and well-maintained. - *Service*: The staff were attentive and responsive to our needs. - *Amenities*: The hotel's facilities, such as the gym and pool, were impressive. ## Recommendation: I would highly recommend [Hotel Name] to anyone looking for a comfortable and enjoyable stay. The hotel's excellent service and amenities make it an ideal choice for both business and leisure travelers. ## Overall: I'm thrilled with my stay at shangri -la and would definitely return in the future.

Hossein Al-Shadidi

I was impressed with the welcoming vibe upon entrance. Staff were extremely attentive, well presented in uniforms, and welcoming wearing smiles. During our 5 days stay, no request was too hard and our needs were promptly met. I can't quite use enough superlatives to describe the superior service we received. It has been our best experience yet. The rooms were clean, spacey and well presented. The room was regularly serviced and the location is very central. If I could give ten stars, I would.

Julyn Aguilar

Excellent services & top rate staff. All the staff were willing to go the extra mile to ensure that they meet all your needs. This hotel is very, very generous with their services. Indeed a great value for your money.

Lutful Chowdhury

This is one of the best living experience in Kuala Lumpur.. Location is excellent.. you can reach anywhere in KL.. from here within a short time without much hassle.. The entire hotel layout starting right from the lobby will be catching one's imagination.. lobby is huge .. the staircase up to the hotel reception is wonderfully crafted.. taking picture while standing on the stairs is a treat itself.. Rooms are well styled, furnished n lighted.. Amenities of the top order n staff and service s up to all one's expectation.. Horizon club offers best of the best Always worth a revisit.