Shangri-La Hotel Kuala Lumpur

Marsy Lee

From the moment I arrived, I was greeted with a warm and genuine welcome from front office house staff. Check-in was quick and smooth, and the staff made me feel at home right away. Throughout my stay, their attentiveness and thoughtfulness truly stood out. Whether it was helping with directions, arranging reservations, or simply checking in to see how I was doing, the team consistently went the extra mile. What impressed me most was how calm and composed they remained despite the holiday rush, especially the Front Office, Guest Relations, Concierge, F&B, Culinary team & Kids Ambassadors. It was clear they were doing everything they could to ensure each guest had a great experience and they succeeded. They handled everything with grace and care, making sure every guest felt looked after. The kids activities that has been organised were fun & awesome for the little one. My departure was just as pleasant as my arrival, with the same friendly smiles and helpful attitude. It was a seamless end to a memorable stay. I truly appreciate the effort and hospitality from everyone and look forward to returning. Thank you Shangri-La!!!

Hossein Al-Shadidi

I was impressed with the welcoming vibe upon entrance. Staff were extremely attentive, well presented in uniforms, and welcoming wearing smiles. During our 5 days stay, no request was too hard and our needs were promptly met. I can't quite use enough superlatives to describe the superior service we received. It has been our best experience yet. The rooms were clean, spacey and well presented. The room was regularly serviced and the location is very central. If I could give ten stars, I would.

Khoa Pham

1. “The hotel exceeded my expectations in every way—clean rooms, friendly staff, and a perfect location.” 2. “From check-in to check-out, the service was outstanding. Highly recommended!” 3. “The room was spacious and spotless, with all the amenities I needed for a comfortable stay.” 4. “I was especially impressed with the hospitality of the staff—they went above and beyond to make my stay enjoyable.” 5. “The breakfast buffet was delicious, with a wide variety of fresh options each morning.” 6. “Great value for the price. I’ll definitely be staying here again on my next trip!” 7. “The hotel had a relaxing atmosphere, and everything was well maintained and beautifully decorated.” 8. “Location is fantastic—close to major attractions but still quiet and peaceful.” Thank you ms. INA NIZAM - staff of Shangrila to help us have a very good vacation

JAHANGIR Butt

Here's a sample review for a hotel: ## Hotel Review ### Rating: 5/5 I recently stayed at shangri-la and had an exceptional experience. The staff were friendly and accommodating, the room was clean and comfortable, and the amenities were top-notch. ## Highlights: - *Cleanliness*: The room was spotless and well-maintained. - *Service*: The staff were attentive and responsive to our needs. - *Amenities*: The hotel's facilities, such as the gym and pool, were impressive. ## Recommendation: I would highly recommend [Hotel Name] to anyone looking for a comfortable and enjoyable stay. The hotel's excellent service and amenities make it an ideal choice for both business and leisure travelers. ## Overall: I'm thrilled with my stay at shangri -la and would definitely return in the future.

Douw Botha

The club lounge is very nice and the service is good. Ina makes you feel very welcome. In general the service at the hotel is only 3/5. Porters are not helpful. Concierge is slow. The rooms are very nice though. I like that it’s dated and a bit old luxury. Everything is working well and the place is very well maintained. The pool is nice. Health club and gym excellent