Mandarin Oriental Kuala Lumpur

Vikna Vicky

Mandarin Oriental KL is a 5 star hotel. The location is perfect. Walking distance to KLCC so you can easily head out for shopping or sightseeing without worrying about transport. Staffs were friendly and welcoming. We booked a Twin Towers view room king bed, 2714. City view, facing the back of the KLCC towers and the room was spacious enough for two adults. The bathroom included a bathtub and a wall mounted shower that lacked a hand shower which made it inconvenient especially if you wanted to avoid wetting your hair during a quick rinse. Breakfast buffet was honestly lack of choice. Not many varieties and it felt just ok ok. Definitely not what I’d expect from a 5 star hotel. Overall the hotel location, service and room comfort was good but small details like bathroom fittings and breakfast variety could be improved.

Ekaterina Nurtaeva

We stayed at Mandarin Oriental Kuala Lumpur over Christmas. The hotel offers excellent service with very attentive staff and an outstanding location. The view of the Petronas Towers is absolutely unbeatable. Room service was excellent, everything was very tasty and well presented. From the hotel, you can conveniently walk directly into the shopping mall and then continue on to the Petronas Towers, which is a big plus. However, the hotel itself feels quite old. Both the interiors and the rooms are outdated. While everything was clean, there was an unpleasant smell in the corridors. The bathrooms had both a shower and a bathtub, but there were no toiletries provided by the bathtub, which was disappointing. Unfortunately, we did not enjoy the breakfast. The coffee, in particular, was not very good. I generally love the Mandarin Oriental brand, but this property is in serious need of renovation and updating. Despite the very high level of service, I would probably not choose to stay here again.

Hannah Sierp

Enjoyed a perfect 3-night stay at the Mandarin Oriental Kuala Lumpur. We were in a Club Twin Towers Room (2617) with a dramatic view. The room itself was really comfortable and quiet with a lovely king-sized bed, retro bathroom (with a powerful shower that was always hot and featured nice products), a little seating area and coffee machine. Staff throughout were excellent: professional, kind, fun to talk to and so hospitable. We used the gym and pool every day - both were top notch. Location was perfect for us and we really enjoyed the MO club. Breakfast was superb: different options every day (from roti canai to mee goreng to dim sum to nasi lemak) and always tasty, lots of fruit, pastries and continental options. We also had the afternoon tea and cocktail hour one day: both were fun. The lounge itself was very peaceful and tastefully decorated. I would definitely return to the Mandarin Oriental - thank you to everyone who made our Christmas here so magical!

Steve Tobin

This was our second time at the MO, KL. As with our previous stay, everything was 5 star. The room, the dining and drinking experiences and the attention of the whole team working at the MO. The pool is something else! It must be one of the best pools in the world for its view and sense of space, considering you have some very tall buildings around you. The pool area has a feeling of calm all around you. We will be back! Steve and Diane Tobin

Josh Green

Absolutely loved our stay at the MO. We had a club room and it was so worth it. The view of the towers is cool. The lounge facilities are really nice, it's super calm and quiet in there and the food is brilliant. The staff are so friendly and helpful. We had an issue with a leaking air conditioner but it wasn't too bad. My only criticism was that on pick up from the airport we were left waiting for 10 minutes while the concierge attended to some boomer couple he obviously had met before - a warning to all hotel chains, the boomers are dying out, my generation hold the cards!