Grand Hyatt Kuala Lumpur

NABILA SAHAR

Our recent 3-day stay at Grand Hyatt Kuala Lumpur was nothing short of remarkable. From the moment we arrived, we were met with service that was both seamless and thoughtful. Although our room was not immediately available at check-in, the concierge team graciously extended complimentary breakfast and arranged a beautiful room upgrade, turning the wait into an unexpected delight. Throughout our stay, every member of the team impressed us with their professionalism, warmth, and attentiveness. In particular, Sabrina stood out for her gracious manner and accommodating nature. She ensured that every detail was handled with the utmost care, making us feel truly valued as guests. A highlight of our stay was the thoughtful gesture in celebration of my husband’s birthday, a complimentary cake and a lovely gift delivered just before our departure. This personal touch made the occasion all the more memorable and left a lasting impression. The breakfast was superb, offering both quality and variety, while the amenities were impeccably maintained. Our upgraded room was not only beautifully appointed but also exuded a cozy elegance, providing the perfect setting for a relaxing and enjoyable stay. We are deeply appreciative of Sabrina and the entire Grand Hyatt Kuala Lumpur team for creating such a memorable experience. It was a stay defined by gracious hospitality, and we look forward to returning soon.

sharifah marissa binti sharif musra

My recent stay at the Grand Hyatt Kuala Lumpur was nothing short of exceptional. From the moment I arrived until the day I checked out, every detail spoke of luxury, elegance, and warm hospitality. The property itself is breathtaking — a true urban sanctuary that combines modern sophistication with comfort, while being conveniently located close to the city’s most vibrant attractions. What truly set this stay apart, however, was the service. The staff consistently went above and beyond, ensuring that every interaction left a lasting impression. Breakfast, in particular, was a highlight of my mornings. I must extend my deepest appreciation to Christine, a kind and attentive member of the team. When my child accidentally broke a glass, she handled the situation with such grace and understanding — no judgment, only genuine care and assistance. That small act of empathy spoke volumes about the hotel’s dedication to its guests. Another remarkable individual was Hafeez, the ever-friendly “teh tarik” master. His warmth, charisma, and effortless hospitality transformed a simple cup of tea into a delightful experience. Encounters like these made the stay not just comfortable, but truly memorable. Grand Hyatt Kuala Lumpur is more than just a luxurious hotel; it is a place where impeccable service meets heartfelt human connection. I left with not only beautiful memories but also a profound sense of gratitude. Without hesitation, I would return — and recommend it to anyone seeking a refined yet welcoming stay in the heart of Kuala Lumpur.

Yuri Dionisio

Grand Hyatt is the epitome of luxury and elegance, offering an exceptional stay in the heart of the city. 🏙️✨ With its prime location close to shopping, dining, and key attractions, it’s the perfect choice for both business and leisure travelers. The rooms and suites are spacious, beautifully designed, and equipped with modern comforts, many featuring breathtaking city or ocean views. From the moment you step in, the atmosphere exudes sophistication and comfort, making every stay unforgettable. The hotel’s facilities are world-class, with a stunning swimming pool, state-of-the-art fitness center, rejuvenating spa, and multiple dining options that serve both international and local delights. 🍽️ The staff are professional, attentive, and always ready to go the extra mile, ensuring every guest feels truly special. Whether for work, a romantic getaway, or a family vacation, Grand Hyatt offers the perfect blend of luxury, convenience, and world-class hospitality—an experience worth returning to again and again.

Azuan Shahudi

An absolutely outstanding stay at Grand Hyatt! From the moment we arrived, the staff made us feel genuinely welcomed. The rooms were spotless, spacious, and beautifully designed, every little detail felt thoughtful. The breakfast spread was incredible, and the pool area truly felt like a private resort in the middle of the city. Service was warm, attentive, and professional throughout. This is the kind of place where luxury meets comfort, highly recommended for both business and leisure trips!

falcon4us

We usually stay at the Mandarin Oriental when in KL but thought we'd give the Hyatt a go for a change. Unfortunately our 3 day stay didn't start well. First issue was the odd 2 stage lift system ... you take a lift to reception on the 39th floor, check-in and then descend via a second lift to your room on the 17th to 39th floors. Result, occasional mayhem in the first lift lobby, reception area and second lift lobby when busy. Big luggage and storage is handled by the concierge on the ground floor which looked chaotic. In view of this and because we had small bags we decided to bring them up with us to the 39th floor. The second issue was our room was still being cleaned at 4pm on check-in. Apparently this happens fairly often so we made a gentle fuss and were upgraded. From then on, the stay improved. The room was spacious and comfortable and the facilities like the pool and restaurants were very good. The included breakfast buffet was excellent with a full range of local, Asian and western items. The service however fell short of 5 star standards at times, being disorganised and even chaotic. On this score they could to take a leaf out of the Mandarin's book. On reflection there are better choices to be had in 5 star hotels in KL, so although we enjoyed our stay we won't be returning.