Grand Hyatt Kuala Lumpur

Douglas

This is my third visit to this hotel at the Grand Hyatt KL and I have always enjoyed staying here. Mr Eric and Mr Harry at the front desk were both friendly and efficient. We were addressed by our names throughout the six nights of our stay. They made us feel welcome from the moment we arrived. We also loved the breakfast spread at Thirty38 and the wonderful service provided by Mr Irwan and Ms Mimi. They were both so cheerful and attentive. Kudos to the management for leading such a professional and attentive team. Please extend my appreciation to them for their tireless efforts and hope this note may motivate them to keep up the good work. Best regards, Chan and Mah

Joel Chang

[Note: A late post but definitely worth the time to review my amazing stay here on December 2025.] Our stay at Grand Hyatt Kuala Lumpur was nothing short of exceptional. From the moment we arrived, the level of care and hospitality stood out. Everything was handled with thoughtfulness and attention to detail, making the entire experience feel effortless and special. Dinner at JP Teres was a true highlight. The variety and quality of the food were outstanding, and it quickly became one of the most memorable meals of our trip. Not to forget our amazing Dining In-Room Service. Breakfast Buffet on the 19th Floor: The breakfast buffet deserves special mention as well. It was simply amazing. The service was impeccable, and the variety was incredible, from fresh juices and dim sum to an impressive range of local and international options. I enjoyed it so much that I was completely full and couldn’t even eat lunch afterward. Most importantly, my children had an incredible time. This was their first visit to Malaysia, and staying at the Grand Hyatt KL elevated their entire experience in Kuala Lumpur. The memories they made here will stay with them for a long time. A sincere thank you to the entire team for the warm hospitality (especially Marsy) and for making our stay so memorable. We truly felt welcomed and well cared for throughout our visit.

Thao Vu

We had a wonderful stay at the Grand Hyatt Kuala Lumpur. The view from our room was absolutely stunning, and the breakfast was excellent with a great variety of options. The staff were super friendly and attentive, always making sure we were comfortable. A special thank you to Amir, who went above and beyond to fulfill all our wishes and truly made my birthday unforgettable. Highly recommended!

Tristan Mong

I had a wonderful stay at the Grand Hyatt Kuala Lumpur and would highly recommend it. The hotel’s location is unbeatable—right in the city center with stunning views of the Petronas Twin Towers and easy access to shopping, dining, and major attractions. The rooms are spacious, modern, and extremely comfortable, with floor-to-ceiling windows that offer breathtaking city views. Everything was spotless, and the bed was especially comfortable, making it easy to relax after a long day. The service truly stood out. The staff were warm, professional, and attentive, always ready to help with a smile. Check-in and check-out were smooth and efficient. Breakfast was excellent, with a wide variety of local and international options, all fresh and well presented. The facilities, including the pool and gym, were well maintained and added to the overall luxury experience. Overall, the Grand Hyatt Kuala Lumpur delivers top-class comfort, service, and location. I would definitely stay here again and highly recommend it to both business and leisure travelers.

Samantha JW

Perfect location, service is exceptional. Definitely my go to hotel for KL now. The room was beyond my expectations with stunning views too.The location was perfect for us. Easy to get around. The breakfast buffet was out of this world!! Definitely opt in to the buffet if you can. It's a very extensive choice and worth every ringgit. Whoever makes the pastries is a pro! The best croissants I've had outside of france, my partner agreed too. We were both in shock just by that alone. Best buffet breakfast we've ever had. I'd come back just for that haha. There were 2 different concierge staff members whilst we stayed and they were very welcoming. I felt like a princess walking through the doors every time haha. Thank you for a fantastic stay Grand Hyatt. Definitely my go to hotel for our stays in KL going forward. The pool was lovely too.