Grand Hyatt Kuala Lumpur

NABILA SAHAR

Our recent 3-day stay at Grand Hyatt Kuala Lumpur was nothing short of remarkable. From the moment we arrived, we were met with service that was both seamless and thoughtful. Although our room was not immediately available at check-in, the concierge team graciously extended complimentary breakfast and arranged a beautiful room upgrade, turning the wait into an unexpected delight. Throughout our stay, every member of the team impressed us with their professionalism, warmth, and attentiveness. In particular, Sabrina stood out for her gracious manner and accommodating nature. She ensured that every detail was handled with the utmost care, making us feel truly valued as guests. A highlight of our stay was the thoughtful gesture in celebration of my husband’s birthday, a complimentary cake and a lovely gift delivered just before our departure. This personal touch made the occasion all the more memorable and left a lasting impression. The breakfast was superb, offering both quality and variety, while the amenities were impeccably maintained. Our upgraded room was not only beautifully appointed but also exuded a cozy elegance, providing the perfect setting for a relaxing and enjoyable stay. We are deeply appreciative of Sabrina and the entire Grand Hyatt Kuala Lumpur team for creating such a memorable experience. It was a stay defined by gracious hospitality, and we look forward to returning soon.

falcon4us

We usually stay at the Mandarin Oriental when in KL but thought we'd give the Hyatt a go for a change. Unfortunately our 3 day stay didn't start well. First issue was the odd 2 stage lift system ... you take a lift to reception on the 39th floor, check-in and then descend via a second lift to your room on the 17th to 39th floors. Result, occasional mayhem in the first lift lobby, reception area and second lift lobby when busy. Big luggage and storage is handled by the concierge on the ground floor which looked chaotic. In view of this and because we had small bags we decided to bring them up with us to the 39th floor. The second issue was our room was still being cleaned at 4pm on check-in. Apparently this happens fairly often so we made a gentle fuss and were upgraded. From then on, the stay improved. The room was spacious and comfortable and the facilities like the pool and restaurants were very good. The included breakfast buffet was excellent with a full range of local, Asian and western items. The service however fell short of 5 star standards at times, being disorganised and even chaotic. On this score they could to take a leaf out of the Mandarin's book. On reflection there are better choices to be had in 5 star hotels in KL, so although we enjoyed our stay we won't be returning.

Alpa Khatri

We had a amazing room facing the towers and the fountain. The rooms are spacious and the location was just right for us. The breakfast options are beyond amazing. You need to try one of their fresh customized healthy juice from the juice bar. And please do try the restaurant downstairs - it’s a fusion between Malaysian cuisine and Indian cuisine. Enjoy!

Sarkee Tanaka

I enjoyed staying at this hotel. The service was excellent and the breakfast buffet was amazing. I stayed at the King room with park view for 3 nights. The room was very spacious and very clean and beautiful. I wanted to give 5 stars but the pillows and bed mattress qualities were not good. I couldn't sleep very well for 3 nights. That's the only problem otherwise everything was perfect.

Mayjune Lok

I had a wonderful experience at this hotel. From the moment I arrived, the staff were friendly, helpful, and professional. The room was clean, comfortable, and well-equipped with everything I needed for a relaxing stay. The location is perfect – close to local attractions, restaurants, and public transportation. I also appreciated the little touches like complimentary water, toiletries, and a very comfortable bed. Breakfast was delicious with a good variety of options. The overall ambiance of the hotel was peaceful and welcoming. I truly enjoyed my stay and would definitely return. Highly recommended!