Grand Hyatt Kuala Lumpur

Denisse Lashley

We will come back to this hotel every time we are in KL!!! Enjoying the best view of twin towers while eating the best dishes, tons of fresh sweet jackfruit and high quality sweet and savory food, fresh juices, pastry… They also bountifully cater vegans, vegetarians, gluten-free… The service is exceptional and rooms are luxurious.

Malichka Karimova

I’ve traveled and stayed at dozens of hotels but this was by far the best experience I’ve ever had. The staff was absolutely amazing specially the lady in reception Peggy , she made us feel valued and like we were at home. The rooms were beautiful with a view that would make you stop at the window every time you walked in. The property also looks like it came straight out of a dream. The lobby area, swimming pool, spa, rooms all was incredible. Room service is 10/10, on of the best steak I have tried. One of the best hotel in Kuala Lumpur. Definitely will be coming back and recommend it to everyone who visit KL

Abdullah Alhowish

I recently stayed at the Grand Hyatt Hotel in Kuala Lumpur. While there are some positives, there are also several areas that need improvement. Pros: Location: The hotel is situated in a prime location, making it convenient for exploring the city. Cleanliness: The hotel maintains a high standard of cleanliness. Room Spaciousness: The rooms are very spacious, providing a comfortable stay. Cons: Accessibility: The layout is quite inconvenient. You have to go to the highest level to access other levels and services. For example, to reach the spa or other services on the second level, you first have to go to the top. Similarly, the restaurant for breakfast is on one of the highest levels, which can be cumbersome. Amenities: There is no lobby, coffee shop, or lounges, which are typically expected in a hotel of this caliber. Pool Access: The pool is not easily accessible, making it less convenient to use. Family-Friendliness: The hotel does not seem very accommodating for families and kids. Food Variety: While the breakfast is very good, there is a lack of variety in the lunch and dinner options. Reception Service: The reception staff were not helpful in extending a late checkout and did not seem to understand guests' situations. Service at the Door: On a positive note, the bellboys and the people at the front door were very nice and provided excellent service. Overall, the service at the hotel is good, but there are several areas where improvements could enhance the guest experience.

shirlene lim

While the hotel rooms and facilities are good, the service was surprisingly bad. We had requested for a connecting room prior to the stay as we had kids and was informed to simply leave a request during booking, which we did. Upon check in, we were informed that no connecting rooms were available. The staff mentioned that they would check further on our request, but did not provide any follow up or any remedy to our situation. A couple of days after check out, we noted a billing and refund made to my credit card, when full payment was already made at the point of booking. Due to these unauthorised transactions, I was charged with additional costs. We reached out to the hotel via email and the staff was unable to explain the additional costs that were charged to me. The hotel then stopped replying. We sent several emails with details and followed by reminders, but still no reply. Really disappointed as we had specifically chosen a 5 star hotel for a better experience. Apparently, our choice was a wrong one.

Adam

I recently had the pleasure of staying at the Grand Hyatt Kuala Lumpur as a Globalist member, and I couldn't be more impressed with my experience. From the moment I arrived, the hospitality was exceptional. I was given a stunning room with a breathtaking view of the Petronas Twin Towers, which made my stay even more memorable. A special shout-out goes to Sean in the executive lounge. His professionalism and attention to detail were remarkable. He went above and beyond to ensure that my stay was comfortable and enjoyable. Whether it was arranging special requests or simply providing top-notch service, Sean truly made my experience at the Grand Hyatt extraordinary. The amenities, service, and views at the Grand Hyatt Kuala Lumpur are second to none. I highly recommend this hotel to anyone visiting the city!