The Ritz-Carlton Kuala Lumpur

Angela Chow

I am a Marriott member and always with the Marriott group hotels regardless which part of the world I was in. RC KL was shockingly bad. Shocked by the check in staff’s cold attitude, shocked by a night shift concierge’s rude attitude of looking ridiculed when we asked nicely if we cld have a drink at the lobby(there is always a nice way of saying no). Hotel is dated, breakfast spread was so-so. The ladies in the club lounge however were friendly and polite but the inconsistency of service and attitude was too much of a put off. Overall, it was a very unwelcoming experience.

Keng Low

Stayed for a night at the Ritz at the Club level. Quite an unforgettable stay, staff was super professional and attentive and will try to meet your requests if its reasonable. During our stay, we took full advantage of their club lounge and had tea, cocktails and aperitifs. Wonderful experience. The breakfast was a little let down, I had expected a bigger spread with more selection. I can say that the Club rooms are in immaculate condition. The lighting and bath fixtures are a little dated but still worthy of a luxury 5 star hotel.

Naima Khanom

I recently had the pleasure of staying at The Ritz-Carlton in Kuala Lumpur, and I must say, it was an exceptional experience from start to finish. The hotel itself embodies elegance and comfort, with outstanding amenities and impeccable service that exceeded my expectations. I would particularly like to commend Nilfua from the restaurant team. She truly went above and beyond to ensure my dining experience was nothing short of perfect. Her warm hospitality, attention to detail, and genuine care made me feel incredibly valued. Whether it was catering to my specific dietary needs or simply ensuring I was comfortable, Nilfua’s dedication was remarkable. Thanks to her exceptional service, my stay felt even more special. It’s rare to come across such committed and passionate staff, and Nilfua’s efforts certainly left a lasting impression. I will undoubtedly return to The Ritz-Carlton, Kuala Lumpur, and highly recommend it to anyone seeking an unforgettable experience with outstanding service.

Raditya Pascal

Exquisite and delightful. Lovely, very helpful staffs. Julia was very kind and understanding in helping me check into my room even with my lack of sleep (and slight incoherence). Clean bedroom and bathroom. My only comment is the lack of hair brush. Perhaps one disposable hairbrush wouldn't hurt the guests. The bar staffs are very friendly. Komang and Htet specifically. Would love to stay here again.

rachel mak

Each time we return to Ritz-Carlton, our visit consistently reminds us why we choose this property time and again. Beyond the luxurious setting and world-class service, it’s the genuine care and warmth of the staff that makes this place feel like a second home. On our most recent stay, two team members stood out in the most meaningful way. Staff Jahid greeted us daily with a warm, heartfelt smile and went above and beyond to connect with our two daughters. Their faces lit up whenever they saw him, and they would run to him with joy—it became a cherished part of our routine. On the day we checked out, he even walked us to our car, assisted with our bags, and made sure we left safely before returning to his duties. His kindness and thoughtfulness truly touched us. We also want to sincerely thank Staff Sally, whose generosity and sweet nature added so much to our stay. She took the time to connect with our family, played with our daughters, and made us feel genuinely cared for throughout. Both she and her colleague exemplify everything the Ritz-Carlton name stands for. Over the years, we’ve experienced a remarkable consistency of sincere hospitality from the staff, and it’s people like them who elevate each visit into something truly special. We hope their outstanding service is recognized and celebrated—they are a beautiful reflection of the brand’s heart.