The Ritz-Carlton Kuala Lumpur

Sour Bitters

Classy and beautiful hotel with incredibly warm and welcoming staff. We booked a larger room with club lounge access, and it was honestly the best decision! We went back to the lounge frequently to enjoy the snacks and drinks. The coffee in the club lounge is of Australian standard 😊—although the same can’t be said for the breakfast buffet in the main dining area. We enjoyed many delicious cocktails and mocktails, along with light lunch and dinner options. The staff consistently delivered professional and attentive service, and they even kindly offered takeaway coffee for us at checkout 🙏 The in-house massage was also excellent. My masseuse was highly skilled, and the experience was truly relaxing. If I visit KL again, I will definitely stay here on my next trip!

Ram Enus

Unforgettable Christmas & New Year Holiday at The Ritz-Carlton, Kuala Lumpur It was the end-of-year holiday 2025, and this year we decided to come to Malaysia — a beautiful country with wonderful people. Choosing The Ritz-Carlton, Kuala Lumpur was the best decision we could have made for our vacation. We arrived on Christmas Eve, and from the very beginning, everything was absolutely fantastic. Our check-in experience was seamless thanks to Julia, a lovely young Malaysian lady at reception. She made the process completely effortless and welcomed us with genuine warmth. She arranged a two-bedroom suite on the 20th floor, offering a stunning city view, which truly set the tone for our stay. at room 2022 The room service is impeccable, with housekeeping twice a day, keeping the suite fresh and perfectly maintained every time we stepped out and returned — a detail that makes a huge difference during a long stay. Breakfast here is on another level entirely. A special thank you goes to Maksud, who works in the breakfast hall. He was exceptionally attentive, not only to our table but to everyone around. He made sure we had everything we needed and did so with genuine care and professionalism. It’s truly wonderful to see people who love what they do and make guests feel so valued. Every single member of The Ritz-Carlton team we’ve encountered has been outstanding — warm, professional, and incredibly attentive. We are staying for a few more days before leaving, and I honestly look forward to each day here. The swimming pool area is absolutely amazing, and the upstairs area with the restaurant offers a great atmosphere along with delicious food. Thank you to the entire Ritz-Carlton Kuala Lumpur team for making our holiday so special — this stay will be remembered for a very long time.

Fong Wei Wong

The Cheapest Ritz-Carlton in the World? A Truly Luxurious Experience Ritz-Carlton Kuala Lumpur truly exceeded my expectations and proved that luxury is defined by service, not price. From the moment I entered the main lobby, I was warmly welcomed with attentive bellboy assistance, and the experience continued seamlessly all the way until check-out, where even my parking ticket was thoughtfully validated. Every detail mattered. Upon arriving at the Ritz-Carlton Club check-in desk, I immediately felt genuinely honoured as a guest. The level of professionalism, warmth, and personal attention was exceptional. I had casually requested a simple birthday decoration, but to my surprise, the hotel went far beyond my expectations. The room was beautifully decorated, and I was delighted to receive a delicious chocolate cake along with Ritz-Carlton’s signature chocolates — a truly thoughtful and memorable gesture. The Club Lounge experience was simply outstanding. The service was tip-top, attentive without being intrusive, and consistently refined throughout the day. What truly sets it apart is the six daily dining presentations, which outshine many competitors: Breakfast Light Lunch Afternoon Tea (tea set) Evening hors d’oeuvres Cocktails Desserts and cordials Each offering was well-curated, high quality, and beautifully presented. Overall, everything about my stay was excellent — from service and hospitality to dining and attention to detail. Thank you, Ritz-Carlton Kuala Lumpur, for making my stay and birthday truly special. ✨

Cheng Zhi Wu

Rooms looked a bit worn down and the beds were a bit too springy (could feel every movement on a king size bed if you're sleeping with your significant other). Not the best room compared to other Ritz-Carltons I've stayed at but the location was great. Proximity to Pavilion mall which also has access to the connection sky bridges that take you to other areas such as the Petronas Twin Towers/KLCC. In the opposite direction of Pavilion, there's The Exchange TRX which is less crowded and has a giant plaza in front of it with many restaurants in nearby streets. Hotel breakfast had decent selection and the club lounge was nice too. If you booked a club room, you can access the club lounge on the ground level. Club Lounge was great. We had afternoon tea and evening snacks there. They pretty much had something to offer throughout the day which was nice for those who plan to spend the day at the hotel or in the area. The hotel was a bit confusing to navigate around at first due to lack of visible signage and the front desk person that checked us in did not help us figure out how to get to the elevators. We also weren't told where the club lounge was so a lot of the first day navigating around the hotel we had to do ourselves. Other than that, service was decent. We celebrated our anniversary here and the hotel staff provided us with a nice treat in the room. Overall a good stay.

Our_Discoveries5

My stay at The Ritz-Carlton Kuala Lumpur was exceptional and definitely worth repeating. The hotel truly delivers a five-star experience, with professional, friendly staff who are always ready to help. The rooms are spacious, spotless, and elegantly designed, offering complete comfort. The bed is extremely comfortable, and the bathroom is well-equipped with everything you need. The pool area is serene and surrounded by greenery, making it perfect for relaxation. The hotel’s location is great—close to shopping areas and many dining options. Breakfast is delicious, varied, and of high quality. In short… a luxurious, comfortable hotel with outstanding service. Highly recommended.