The Ritz-Carlton Kuala Lumpur

Radka Krchov

Great experience. Everything was exactly what you would expect from a hotel of this category. The rooms are spacious and the staff is friendly and helpful. The pools (two in total, one of them adults-only) are very nice, although the number of sun loungers is limited. Getting around the hotel can be a bit confusing at first, as it is large with many corridors and different levels, so it took us some time to find our way. Breakfast was good, with a solid selection of options. In the morning, however, there was sometimes a short wait for a table, which the staff managed well. That said, it might be worth considering expanding the breakfast area to minimize waiting times.

Sour Bitters

Classy and beautiful hotel with incredibly warm and welcoming staff. We booked a larger room with club lounge access, and it was honestly the best decision! We went back to the lounge frequently to enjoy the snacks and drinks. The coffee in the club lounge is of Australian standard 😊—although the same can’t be said for the breakfast buffet in the main dining area. We enjoyed many delicious cocktails and mocktails, along with light lunch and dinner options. The staff consistently delivered professional and attentive service, and they even kindly offered takeaway coffee for us at checkout 🙏 The in-house massage was also excellent. My masseuse was highly skilled, and the experience was truly relaxing. If I visit KL again, I will definitely stay here on my next trip!

Fong Wei Wong

The Cheapest Ritz-Carlton in the World? A Truly Luxurious Experience Ritz-Carlton Kuala Lumpur truly exceeded my expectations and proved that luxury is defined by service, not price. From the moment I entered the main lobby, I was warmly welcomed with attentive bellboy assistance, and the experience continued seamlessly all the way until check-out, where even my parking ticket was thoughtfully validated. Every detail mattered. Upon arriving at the Ritz-Carlton Club check-in desk, I immediately felt genuinely honoured as a guest. The level of professionalism, warmth, and personal attention was exceptional. I had casually requested a simple birthday decoration, but to my surprise, the hotel went far beyond my expectations. The room was beautifully decorated, and I was delighted to receive a delicious chocolate cake along with Ritz-Carlton’s signature chocolates — a truly thoughtful and memorable gesture. The Club Lounge experience was simply outstanding. The service was tip-top, attentive without being intrusive, and consistently refined throughout the day. What truly sets it apart is the six daily dining presentations, which outshine many competitors: Breakfast Light Lunch Afternoon Tea (tea set) Evening hors d’oeuvres Cocktails Desserts and cordials Each offering was well-curated, high quality, and beautifully presented. Overall, everything about my stay was excellent — from service and hospitality to dining and attention to detail. Thank you, Ritz-Carlton Kuala Lumpur, for making my stay and birthday truly special. ✨

Cheng Zhi Wu

Rooms looked a bit worn down and the beds were a bit too springy (could feel every movement on a king size bed if you're sleeping with your significant other). Not the best room compared to other Ritz-Carltons I've stayed at but the location was great. Proximity to Pavilion mall which also has access to the connection sky bridges that take you to other areas such as the Petronas Twin Towers/KLCC. In the opposite direction of Pavilion, there's The Exchange TRX which is less crowded and has a giant plaza in front of it with many restaurants in nearby streets. Hotel breakfast had decent selection and the club lounge was nice too. If you booked a club room, you can access the club lounge on the ground level. Club Lounge was great. We had afternoon tea and evening snacks there. They pretty much had something to offer throughout the day which was nice for those who plan to spend the day at the hotel or in the area. The hotel was a bit confusing to navigate around at first due to lack of visible signage and the front desk person that checked us in did not help us figure out how to get to the elevators. We also weren't told where the club lounge was so a lot of the first day navigating around the hotel we had to do ourselves. Other than that, service was decent. We celebrated our anniversary here and the hotel staff provided us with a nice treat in the room. Overall a good stay.

Bernard Kung

The hotel is very tastefully decorated. Lots of wood all around the hotel. Furniture and fitting is also a good balance between modern and classy. Check in takes a while as the staff needs to key in a lot of things and explain to the customer what their stay entitles to. However it is something that I appreciate. We were also given a welcome drink, which is a buah pinang drink. The room for two people is incredibly spacious, and the toilet is separated from the bathroom by a wall. The bath tub is also incredibly comfortable but water drainage took a while. The soap, shampoo and lotion are also well scented. The closet and make up area are also spacious. There are two pools within the hotel premises. The one next to the spa was open when we visited while the other was closed for works. It is a saltwater pool and the water was absolutely frigid. The pool is incredibly clean nonetheless and i enjoyed swimming here. Breakfast was at The Cobalt Room and while food choices were limited, it was made up by the food quality, which was top notch. Overall we enjoyed staying at the ritz Carlton and hope to return someday!