DoubleTree By Hilton Kuala Lumpur Hotel

Alex Soares

Wonderful experience at this hotel for 3 nights. Check in was smooth and efficient. Our room was large and very well appointed with comfortable beds and bedding. The bathroom was also large and modern. The best part was the excellent service from all the staff in particular Rosana and the team in the exec lounge and chef Eddie during breakfast. There were so many options to try I must have put on weight while staying there. I would definitely stay here again.

Chasing Mulder

I have to agree with most reviews on here that the Doubletree Hilton KL is a 5 star property! Primarily because of the staff. They are absolutely fantastic. I had the pleasure of being welcomed by the very professional and genuine front desk staff Rubhan. For the rest of my stay he was super accomodating with all my needs! The room attendant assigned to my floor named Shafuddin always went out of his way to ensure I had everything needed for a comfortable stay. He ensured the room was clean and crisp! In fact I had one of the best sleeps as the beds and pillows are comfy! Breakfast was truly a world class affair with Chefs who really know how to cook! The staff at breakfast also ensure you’re well taken care of…Kumar who was very jovial with the guests at the Indian section made outstanding Rotis! Erik was another super star at the drinks section who remembered the exact drink I wanted and had it ready for me even without me asking for it. That’s excellent service exceeds standards better than some Big Brand Hotels. The lounge is also a welcomed treat. Although not big enough to house all guests it had a good selection of canapés and snacks. The staff here were also highly professional and super courteous such as Jia!! There was also a really nice Security Guard from Nepal at the front desk who walked me thru the mall so that he can show me the way to the Metro Station. That’s what I call excellent service delivery. I loved everything about this place and would recommend it to family and friends anyday Well done Doubletree KL and thank you!

Shakila Rajendra

Stayed here because we had a big event in the Ballroom and Hibiscus room.The banquet staff were very obliging and helpful, particularly Ammar who helped with some last minute printing and organising of guests. One thing to note is that lunch starts at 12 sharp and the restaurant will not be ready any earlier. Also the corridors on level 13 didnt smell pleasant but it did not affect the room, luckily. Other than that services were top notch and the food was great.

dani ghaz

My stay at this hotel was truly amazing from start to finish! The staff were friendly, attentive, and always ready to help with a smile. The room was clean, cozy, and beautifully decorated — it felt like a home away from home. What impressed me the most was the food! Every meal I had was absolutely delicious — from breakfast to everything was perfectly cooked and full of flavor. The variety at the buffet was great, and the presentation made it even better. The location is also perfect, close to everything but still peaceful and relaxing. I genuinely enjoyed every moment of my stay and can’t wait to come back again. Highly recommended to anyone looking for great service, comfortable rooms, and amazing food.. Thank You so much Aiman supervisor and everyone.

farhan rashid

I had the pleasure of being served by Shah during my recent visit to Makan Kitchen at the DoubleTree Hotel Kuala Lumpur City, and I must say—her service was nothing short of exceptional. From the moment we arrived, Shah greeted us with a warm, genuine smile that immediately made us feel welcome. Her polite demeanor and calm, professional attitude set the tone for a truly enjoyable dining experience. She was attentive without being intrusive, always anticipating our needs before we even had to ask. Whether it was refilling our drinks, checking in on our meals, or offering thoughtful recommendations from the menu, Shah handled everything with grace and efficiency. What stood out most was her ability to balance professionalism with a personal touch. She engaged with us in a friendly, respectful manner that made us feel valued—not just as customers, but as guests. Her knowledge of the menu and her willingness to accommodate special requests showed a level of care and dedication that reflects incredibly well on the entire team at Makan Kitchen. In a busy hospitality environment, it's rare to find someone who consistently delivers service with such poise, warmth, and attention to detail. Shah is a true asset to the DoubleTree team, and I hope her efforts are recognized and celebrated. She turned a great meal into a memorable experience. Thank you, Shah, for your outstanding hospitality. I look forward to dining at Makan Kitchen again soon—and I’ll be hoping to see you there!