Le Blanc Spa Resort

Sam

If you are accustomed to Four Season's types of hotels and resorts, this is not the place for you. The ride from the airport to the hotel is along a less than scenic route and does not set the tone you may be expecting. Once you arrive at the hotel, you are greeted and whisked to the check in desk where you are asked if you'd like all kinds of amazing resort credits in exchange for "45" minutes of your time over breakfast the next day. God help you if you agree to this. For one, no one can exactly explain what you can use your resort credits on and two the meeting will take hours, they eventually will take you to the sales floor in the building and try to convince you to buy your vacations from them in advance for hundreds of thousands of dollars. They literally expect you to take out a mortgage to do this. It was shocking, particularly since we had only been on the premises for 18 hours. The service in the hotel is fine, the all inclusive liquor is not top shelf and the food, after a few days feels like being in a college dorm. They have several specialty restaurants which you need advance reservations for, they are unmemorable. The long and the short, we will not be going back here. Now the good, he pool is big and clean and nice, there is a swim up bar, the spa is solid and they have free water / temp therapy at the spa all day everyday. We used this each in addition to our services (highlight of the hotel for sure). And the bad, the crazy vacation sales people literally chased us into our taxi when we were leaving to try and push vacations on us at the last minute.

Lauren Werth

Update: You can look at my page and see that I don’t post many negative reviews. I’m not someone who complains easily, and I always give credit where it’s due. That should tell you how genuinely disappointing this experience was. While waiting for airport transportation, the Public Relations Manager approached us and immediately had an attitude. She said, “Remember me?” and when we said yes, she replied, “Are you sure?” She mentioned seeing my review and said she was confused since we had “accepted” the higher manager’s offer of spa credits and room upgrades for a future stay. I clarified that while I told that manager she could email them, I had also made it clear that I was dissatisfied because we received no compensation for this current trip, and I won’t be returning. The most frustrating part throughout this entire experience was the constant passing of responsibility. At Le Blanc, management said they couldn’t do anything because our initial reservation was made through Moon Palace. Then, when I went to the Palace Elite office to cancel my membership, they told me I’d have to travel 25 minutes back to Moon Palace or send an email instead. Maybe it’s a cultural difference, or maybe I just expect better accountability when a company markets itself as “five-diamond luxury.” Either way, I can’t justify spending that kind of money on a brand that treats its guests, and loyal members, this way. — I’ve been a VIP member since March and upgraded my membership during this vacation. I have since requested cancellation. The bartenders, servers, and other frontline staff were absolutely wonderful, but management was unhelpful and dismissive. We started at Moon Palace, and our sales associate transferred us to Le Blanc for the second half of our stay following my membership upgrade. We were told this five-diamond resort would be “effortless” and that every detail would be handled for us. The property is beautiful, but once you look past the surface, the cracks begin to show. During our stay, my guest accidentally flooded the bathroom, hallway, and bedroom while showering. The butler was present and asked me to knock on the door to alert her. As I walked over, I slipped and fell on the wet marble floor. Several staff members rushed to help, and while I declined medical treatment, I was left bruised and limping for the remainder of my stay. Management later claimed nothing was wrong with the shower and took no responsibility. We were moved to an equivalent room, but items were misplaced in the process, and several were left behind. The new room had a leaking shower, a toilet that clogged, and it took three separate requests just to get a top sheet—hardly the effortless luxury experience we were promised. The only compensation offered was a short spa service already included in our package. After speaking with three different managers, the final “resolution” was a voucher for a future room upgrade or spa treatment—neither of which addresses the time, discomfort, or disappointment experienced on this trip. I was prepared to invest over $235,000 USD in this membership program, yet the resort could not even offer a partial cash refund or meaningful gesture of goodwill. I’ll be taking my business elsewhere. Other issues observed during my stay included: • Loose marble flooring in hallways • Faulty elevator door sensors (closing on guests) • Broken elevator floor indicator panels • Misaligned automatic doors requiring guests to step within inches to activate • Missing glass tiles in the spa area • Ceiling leak in the gift shop (with multiple buckets placed underneath) • Debris and wasps in the Luna pool Minor flaws are understandable in any property, but for a resort claiming five-diamond luxury, the lack of accountability and attention to detail is unacceptable.

Wally Walia

Extremely Disappointed — treated like 3rd class This was my first time staying at Le Blanc Cancun, and unfortunately, it will be my last. The management is unresponsive, the food quality is nothing like I had expected and the overall experience felt nothing like the luxury standard, where you had paid top dollar like $1000 per night. Resort is poorly managed, with terrible service, inconsistent meals, and lack of attention to guests, particularly if you are not a member. For the price you pay, you expect excellence — not excuses. 😔 Making restaurant reservations is nearly impossible unless you’re a member — we could only get a 9:30 PM slot, which is unacceptable for a supposedly 5-star resort. Even Diamond members should reconsider renewing, as the overall experience no longer matches the price or reputation. There’s simply no room or attention left for regular guests. I will never go back. A total disappointment.

Wei Yang

I am writing this review with profound disappointment, hoping our experience will help other families avoid a similar ordeal. Our family of five checked into your resort with great anticipation, only to have our stay ruined by a severe room leak. What made the situation truly unacceptable was the hotel's response: 1. We were not promptly relocated to a safe and clean alternative room. 2. No compensation was offered throughout the entire ordeal. 3. The management adopted an exceptionally rigid and unaccommodating attitude, refusing to provide any form of compensation. For a resort that promotes itself as a luxury destination, your failure to demonstrate basic service integrity and goodwill when guests face such inconvenience was astonishing. What should have been a joyful family vacation turned into a stressful experience that left us all deeply upset. While we will leave Cancun as planned, please be assured that we will never choose Le Blanc Spa Resort again. A hotel unwilling to ensure the basic well-being of its guests in times of need does not deserve any traveler's trust. I urge potential guests to think twice. When traveling abroad, no one wants to find themselves without support and care when problems arise.

L. Davis

Le Blanc is so nice I don’t even know where to start. Every single expectation I had was not only met, it was blown out of the water. I’ve stayed in a lot of resorts in Cancun before, but from now on, this is the only one I will stay at. My spouse and I were both 100% satisfied and relaxed for our entire trip. All the food was fantastic. The restaurants are fantastic! The hydrotherapy in the spa was fantastic! The app they use is fantastic! Go ahead and download it before your trip and you can go ahead and make reservations for the spa, restaurants, excursions, etc. I also want to say that the butler service was out of this world. Cecilia was our butler until 3 everyday and Jose was our evening butler. We had more interaction with Cecilia because we’re generally early to bed, but both of them were beyond great. We felt like Cecelia wasn’t an employee by the time we left, we felt like she was a new friend we made. That’s how kind and wonderful she was. Jose even drew an amazing in room jacuzzi with rose pedals and a bottle of non alcoholic champagne (non drinkers) for us one evening after our return from dinner. They’re always there to make sure you’re taken care of, but if you want to be left alone you just press the privacy button and nobody will bother you. I could go on and on and I know I’m forgetting several things. If you are a nondrinker like myself every restaurant has non alcoholic options that are delicious! I really appreciated that. It’s so beautiful and so peaceful. The “no kids” thing really keeps this place quiet and I saw no drunken behavior from any other guest. Every employee had a smile on their face and genuinely seemed happy to be there and happy we were there too. We can’t wait to go back and are already looking forward to it. Again, I’m a very well seasoned traveler. My spouse and I have been all over the world. I’ve been to a dozen resorts in Cancun, but this is the one I’ll be calling home from this point forward. When we arrived they said “welcome home.” Now I know why. 10 stars all day everyday.