Le Blanc Spa Resort

Penny Catlett

It is safe to say Le Blanc Cancun is in a league of their own. Our stay was hands down the best resort experience we have ever had, truly unmatched in every way. From the moment we arrived, we were treated like VIPs. Brandon, the reception supervisor, immediately made us feel welcome and cared for, setting the tone for what became the most seamless and luxurious vacation we have ever experienced. Every detail at this resort is perfection. The grounds and common areas are immaculate, the rooms are spotless and beautifully maintained, and the service is on another level. Our butlers were phenomenal, always steps ahead of us, remembering our names, and anticipating every need without us ever having to ask. Raul, in particular, was incredible during the day and made us feel so looked after. The food and drinks were outstanding at every restaurant and bar. Yama ended up being our favorite with its incredible wagyu and top-notch sushi, and Alberto was so kind during dinner one evening when I dined alone. He went out of his way to check in and keep me company throughout my meal, which made me feel so comfortable and was truly appreciated. The Blanc Buffet had a wonderful variety and presentation, Bella was elegant and flavorful, and the Lobby Bar and pool bars served the best drinks in the whole resort. Hugo at the swim-up bar kept the fun going and the cocktails flawless. Even the coffee shop and ice cream by the pool were standout experiences. The spa was beyond anything I have ever experienced. The four-hands massage was unforgettable, and Selena was so talented and professional that I booked two more massages with her. She made the experience magical and truly elevated our trip. Every single staff member we encountered was warm, professional, and genuinely kind. Housekeeping kept our room immaculate, the bell staff were attentive and welcoming, and the entire team worked together so effortlessly that it created a completely stress-free, luxurious atmosphere. If we had one small wish, it would be to have a bit more entertainment around the pool or in the evenings. While there were fun touches like bingo by the pool, a small blackjack game, live bands in the cocktail lounge, and a DJ around 10 p.m., a little more variety would be a great addition. That said, we came to relax, and we did. Le Blanc Cancun is simply in a league of its own. The level of service, attention to detail, and genuine hospitality are unmatched. This was the most amazing resort experience, and we cannot stop telling everyone about it. We are already dreaming of coming back.

Amy K

I spent 3 nights at Le Blanc with my husband and a small group of friends. The service was wonderful! From pool staff, to restaurant servers, to our butler, everyone was friendly and welcoming. Our room was comfortable, clean, and nicely appointed. For dinners, we ate at Terazza, Bella, and Yama. Yama was our best meal and quite good. Bella was disappointing. Terazza is worth it just to sit outside in the breeze with the view! The breakfast in the main restaurant was fantastic and a favorite of my whole group. I am a food person, travel for food, and enjoy a nice meal but don’t come to an all inclusive expecting fantastic food. The food at Le Blanc is the best that I’ve had at an all inclusive resort. The membership pitch wasn’t an issue at all. Someone asked us once as check-in, we said no, and that was the end of that. My only problem is that all the pool loungers were taken before 8am. People would come down and reserve them and then disappear despite a sign that says it’s not allowed. It made it hard for us to find loungers together each day.

Sam

If you are accustomed to Four Season's types of hotels and resorts, this is not the place for you. The ride from the airport to the hotel is along a less than scenic route and does not set the tone you may be expecting. Once you arrive at the hotel, you are greeted and whisked to the check in desk where you are asked if you'd like all kinds of amazing resort credits in exchange for "45" minutes of your time over breakfast the next day. God help you if you agree to this. For one, no one can exactly explain what you can use your resort credits on and two the meeting will take hours, they eventually will take you to the sales floor in the building and try to convince you to buy your vacations from them in advance for hundreds of thousands of dollars. They literally expect you to take out a mortgage to do this. It was shocking, particularly since we had only been on the premises for 18 hours. The service in the hotel is fine, the all inclusive liquor is not top shelf and the food, after a few days feels like being in a college dorm. They have several specialty restaurants which you need advance reservations for, they are unmemorable. The long and the short, we will not be going back here. Now the good, he pool is big and clean and nice, there is a swim up bar, the spa is solid and they have free water / temp therapy at the spa all day everyday. We used this each in addition to our services (highlight of the hotel for sure). And the bad, the crazy vacation sales people literally chased us into our taxi when we were leaving to try and push vacations on us at the last minute.

Shannon

If there was 10 stars that is what I’d do . This was our 2nd time staying here and honestly it was even better than I remembered. We always enjoy palace resorts . Lablanc is perfect for couples to just reconnect relax by the pool beach or spa . My husband and I just needed to get away from the craziness called life and relax and lablanc did not disappoint. We traveled with friends and this was there 1st time with palace they usually go to sandals and said they were blown away by the kindness of staff the food and amenities and said there’s no turning back they will always do palace from now on. We have been apart of palace for 16 years and each trip reminds us how amazing it is . From the moment you arrive to the second you leave they treat you each day as if it’s your first . Some other resorts show greetings and the next day you’re just another guest but palace shows love and appreciation everyday your there and even after . We have built friendships with staff and will continue too! Thank you palace employees for always making our experience so memorable.

Lauren Werth

Update: You can look at my page and see that I don’t post many negative reviews. I’m not someone who complains easily, and I always give credit where it’s due. That should tell you how genuinely disappointing this experience was. While waiting for airport transportation, the Public Relations Manager approached us and immediately had an attitude. She said, “Remember me?” and when we said yes, she replied, “Are you sure?” She mentioned seeing my review and said she was confused since we had “accepted” the higher manager’s offer of spa credits and room upgrades for a future stay. I clarified that while I told that manager she could email them, I had also made it clear that I was dissatisfied because we received no compensation for this current trip, and I won’t be returning. The most frustrating part throughout this entire experience was the constant passing of responsibility. At Le Blanc, management said they couldn’t do anything because our initial reservation was made through Moon Palace. Then, when I went to the Palace Elite office to cancel my membership, they told me I’d have to travel 25 minutes back to Moon Palace or send an email instead. Maybe it’s a cultural difference, or maybe I just expect better accountability when a company markets itself as “five-diamond luxury.” Either way, I can’t justify spending that kind of money on a brand that treats its guests, and loyal members, this way. — I’ve been a VIP member since March and upgraded my membership during this vacation. I have since requested cancellation. The bartenders, servers, and other frontline staff were absolutely wonderful, but management was unhelpful and dismissive. We started at Moon Palace, and our sales associate transferred us to Le Blanc for the second half of our stay following my membership upgrade. We were told this five-diamond resort would be “effortless” and that every detail would be handled for us. The property is beautiful, but once you look past the surface, the cracks begin to show. During our stay, my guest accidentally flooded the bathroom, hallway, and bedroom while showering. The butler was present and asked me to knock on the door to alert her. As I walked over, I slipped and fell on the wet marble floor. Several staff members rushed to help, and while I declined medical treatment, I was left bruised and limping for the remainder of my stay. Management later claimed nothing was wrong with the shower and took no responsibility. We were moved to an equivalent room, but items were misplaced in the process, and several were left behind. The new room had a leaking shower, a toilet that clogged, and it took three separate requests just to get a top sheet—hardly the effortless luxury experience we were promised. The only compensation offered was a short spa service already included in our package. After speaking with three different managers, the final “resolution” was a voucher for a future room upgrade or spa treatment—neither of which addresses the time, discomfort, or disappointment experienced on this trip. I was prepared to invest over $235,000 USD in this membership program, yet the resort could not even offer a partial cash refund or meaningful gesture of goodwill. I’ll be taking my business elsewhere. Other issues observed during my stay included: • Loose marble flooring in hallways • Faulty elevator door sensors (closing on guests) • Broken elevator floor indicator panels • Misaligned automatic doors requiring guests to step within inches to activate • Missing glass tiles in the spa area • Ceiling leak in the gift shop (with multiple buckets placed underneath) • Debris and wasps in the Luna pool Minor flaws are understandable in any property, but for a resort claiming five-diamond luxury, the lack of accountability and attention to detail is unacceptable.