Le Blanc Spa Resort

Amy K

I spent 3 nights at Le Blanc with my husband and a small group of friends. The service was wonderful! From pool staff, to restaurant servers, to our butler, everyone was friendly and welcoming. Our room was comfortable, clean, and nicely appointed. For dinners, we ate at Terazza, Bella, and Yama. Yama was our best meal and quite good. Bella was disappointing. Terazza is worth it just to sit outside in the breeze with the view! The breakfast in the main restaurant was fantastic and a favorite of my whole group. I am a food person, travel for food, and enjoy a nice meal but don’t come to an all inclusive expecting fantastic food. The food at Le Blanc is the best that I’ve had at an all inclusive resort. The membership pitch wasn’t an issue at all. Someone asked us once as check-in, we said no, and that was the end of that. My only problem is that all the pool loungers were taken before 8am. People would come down and reserve them and then disappear despite a sign that says it’s not allowed. It made it hard for us to find loungers together each day.

Lauren Werth

Update: You can look at my page and see that I don’t post many negative reviews. I’m not someone who complains easily, and I always give credit where it’s due. That should tell you how genuinely disappointing this experience was. While waiting for airport transportation, the Public Relations Manager approached us and immediately had an attitude. She said, “Remember me?” and when we said yes, she replied, “Are you sure?” She mentioned seeing my review and said she was confused since we had “accepted” the higher manager’s offer of spa credits and room upgrades for a future stay. I clarified that while I told that manager she could email them, I had also made it clear that I was dissatisfied because we received no compensation for this current trip, and I won’t be returning. The most frustrating part throughout this entire experience was the constant passing of responsibility. At Le Blanc, management said they couldn’t do anything because our initial reservation was made through Moon Palace. Then, when I went to the Palace Elite office to cancel my membership, they told me I’d have to travel 25 minutes back to Moon Palace or send an email instead. Maybe it’s a cultural difference, or maybe I just expect better accountability when a company markets itself as “five-diamond luxury.” Either way, I can’t justify spending that kind of money on a brand that treats its guests, and loyal members, this way. — I’ve been a VIP member since March and upgraded my membership during this vacation. I have since requested cancellation. The bartenders, servers, and other frontline staff were absolutely wonderful, but management was unhelpful and dismissive. We started at Moon Palace, and our sales associate transferred us to Le Blanc for the second half of our stay following my membership upgrade. We were told this five-diamond resort would be “effortless” and that every detail would be handled for us. The property is beautiful, but once you look past the surface, the cracks begin to show. During our stay, my guest accidentally flooded the bathroom, hallway, and bedroom while showering. The butler was present and asked me to knock on the door to alert her. As I walked over, I slipped and fell on the wet marble floor. Several staff members rushed to help, and while I declined medical treatment, I was left bruised and limping for the remainder of my stay. Management later claimed nothing was wrong with the shower and took no responsibility. We were moved to an equivalent room, but items were misplaced in the process, and several were left behind. The new room had a leaking shower, a toilet that clogged, and it took three separate requests just to get a top sheet—hardly the effortless luxury experience we were promised. The only compensation offered was a short spa service already included in our package. After speaking with three different managers, the final “resolution” was a voucher for a future room upgrade or spa treatment—neither of which addresses the time, discomfort, or disappointment experienced on this trip. I was prepared to invest over $235,000 USD in this membership program, yet the resort could not even offer a partial cash refund or meaningful gesture of goodwill. I’ll be taking my business elsewhere. Other issues observed during my stay included: • Loose marble flooring in hallways • Faulty elevator door sensors (closing on guests) • Broken elevator floor indicator panels • Misaligned automatic doors requiring guests to step within inches to activate • Missing glass tiles in the spa area • Ceiling leak in the gift shop (with multiple buckets placed underneath) • Debris and wasps in the Luna pool Minor flaws are understandable in any property, but for a resort claiming five-diamond luxury, the lack of accountability and attention to detail is unacceptable.

Sam

If you are accustomed to Four Season's types of hotels and resorts, this is not the place for you. The ride from the airport to the hotel is along a less than scenic route and does not set the tone you may be expecting. Once you arrive at the hotel, you are greeted and whisked to the check in desk where you are asked if you'd like all kinds of amazing resort credits in exchange for "45" minutes of your time over breakfast the next day. God help you if you agree to this. For one, no one can exactly explain what you can use your resort credits on and two the meeting will take hours, they eventually will take you to the sales floor in the building and try to convince you to buy your vacations from them in advance for hundreds of thousands of dollars. They literally expect you to take out a mortgage to do this. It was shocking, particularly since we had only been on the premises for 18 hours. The service in the hotel is fine, the all inclusive liquor is not top shelf and the food, after a few days feels like being in a college dorm. They have several specialty restaurants which you need advance reservations for, they are unmemorable. The long and the short, we will not be going back here. Now the good, he pool is big and clean and nice, there is a swim up bar, the spa is solid and they have free water / temp therapy at the spa all day everyday. We used this each in addition to our services (highlight of the hotel for sure). And the bad, the crazy vacation sales people literally chased us into our taxi when we were leaving to try and push vacations on us at the last minute.

Joel J. Wilson

A Truly Unforgettable Stay – We Got Married Here! Le Blanc Cancun exceeded every expectation we had and gave us an experience we will treasure for a lifetime. We chose this resort for our wedding, and from start to finish, everything was flawless. The wedding coordinator was attentive, organized, and genuinely cared about every detail, making our special day absolutely perfect. Our butler was beyond incredible, anticipating our needs before we even thought of them and ensuring we felt pampered the entire stay. The drinks were top shelf and crafted with care, the dining was exceptional with every meal feeling like fine dining, and the pools and beach were simply stunning. Every corner of this property is immaculate, and the atmosphere is as relaxing as it is luxurious. What truly sets Le Blanc apart is its prestigious customer service. Every single staff member made us feel valued and celebrated. It is rare that I leave a destination and say I would return to the very same hotel, but in this case, I would come back to Le Blanc Cancun without hesitation. Fantastic hotel, fantastic experience. Five stars all the way.

Lindsay Green

From the moment we arrived, Le Blanc set the tone for what would be one of the most incredible travel experiences we’ve ever had. The resort is absolutely stunning — modern, elegant, and perfectly maintained. Everywhere you look, the property is spotless, serene, and thoughtfully designed to make you feel instantly relaxed. The service is truly on another level. Every staff member we encountered was not only friendly and warm but also seemed to anticipate our needs before we even voiced them. From personalized check-in touches to poolside staff who remembered our names and preferences, the level of attentiveness felt both genuine and seamless. The food was nothing short of phenomenal. Each restaurant offered beautifully crafted dishes that tasted as good as they looked — whether it was fresh seafood, expertly prepared steaks, or decadent desserts. Every meal felt like fine dining, and the variety meant there was always something new to look forward to. The drinks were equally outstanding — creative cocktails, fresh juices, and top-shelf selections that were as delicious as they were beautifully presented. One of the things we appreciated most was how calm and quiet the entire resort felt. Even with other guests around, the atmosphere remained peaceful and private, perfect for recharging. Whether lounging by the pool, enjoying the spa, or relaxing in the room, it always felt like a sanctuary. Le Blanc doesn’t just provide a vacation — it creates an experience. The combination of impeccable service, incredible food and drinks, pristine surroundings, and thoughtful touches made this stay unforgettable. We left feeling truly spoiled and can’t wait to return.