Iberostar Waves Creta Panorama & Mare

gio kakhiani

We visited as a group and really enjoyed our stay. The views are stunning, and having a couple of beautiful beaches right next to the hotel were awesome. The staff were genuinely nice and super friendly, which made the experience even better. The only downside was that on one or two evenings, the karaoke bar was fully booked for private parties, so we couldn’t use it. That was very disappointing. Also, all the pools had salty or sea water, which wasn’t great—especially for the eyes. They were still usable, but not ideal. The only pool with regular water was the one in the aqua park.

Natalia Kmita

Very nice service. The staff were very polite. Delicious food and there are really many types. On my first day I got lost in the restaurant looking through the huge choices of food. The cottage has a perfect view of the beautiful blue sea. The beaches are also fantastic and it is a great place for diving. 4 stars really are not enough.

avena makin

Bought a packaged holiday from easy jet. The place looked great. A lot of facilities to use. Most of the are for the other hotel and there is no block off so people can just use there side. But can’t use the food and drinks area. We got a superior bungalow with a sea view. There are no windows for a starters so putting us by the sea doesn’t really count. The only superior thing is you have a little more room, the “bungalow” is a long shed with a bunch of rooms in it. The walls are paper thin and you can hear people flushing their toilet that is so loud it will wake you up. Complained about this and no one cared. The “entertainment area” they have blasts music it can be heard every night so no early nights. They also took a private retreat and blocked off one of the swim areas just for them and then threw them a massive party that they didn’t warn anyone about. Fireworks went off at midnight right outside my room. I thought the place was being invaded with people with guns. I ran reception because I had no idea what was going on and we had an early start and I needed to sleep. They said it’s a private event so can’t say anything. Asked when it would be finished and they said sometime after midnight, told them it was midnight now and that sometime after midnight could be 3am. He said no and laughed as I was being silly and said maybe 1am they finish. More like 3am. We got the half board package. You are allowed free drinks with breakfast so we assumed you were allowed one of the soft drinks that you helped yourself to as no one explained anything on arrival. Had some boy come over while I was crying as had some horrible family news and said we “might” have to pay for them and then left. At this time we were done with our meals and wanted to leave but felt like we couldn’t as we would be stealing. We asked what we could drink with dinner and they said water and when we asked where that was he was confused and said he was unsure The staff always picked and chooses when to charge you for things which made it all so confusing. It’s either cash or charge to the room but there was only 2 drinks places that belonged to “our side” so no snacks or food could be bought. The only good thing about this place is that it’s 20mins drive to a nice town and other places. There is some limited parking for a rental car but we always got one. Would not recommend, don’t waste your hard earned money here where it isn’t appreciated or put to good use

Welsh Girl90

We stayed here at the end of May/beginning of June 2025 and we had a pleasant stay. The staff were all helpful. The animation team were hardworking and generally we enjoyed their entertainment, but the comedy show fell a bit flat. We had a late flight so requested a late check out on day 2 of our stay, unfortunately we were not given this. However there is a shower room you can use to freshen up before your flight. We struggled to get a sun bed at the main pool, only sat there for 2 days as people saved the sun loungers from early in the morning. We were told that staff would remove towels on empty loungers but we never saw this happen. Was a shame as our kids would’ve like to participate in the activities by the pool more. We used the beaches, they were great to swim in (rock pool shoes are handy). We found the cocktails on All Inclusive very hit & miss, one night they were lovely, the next night they tasted the same as the mocktails. Had a nice stay though, it’s a lovely part of Crete

Luke

Overall the hotel is alright. Not amazing by any standards. I’ll break it down. Food Buffet was good nothing amazing but you wouldn’t expect it. Food is varied and a large selection of everything. Food is hot and for the most part very nice. Breakfast will vary from continental, fried breakfasts, pancakes, pastries. Dinner will vary a lot depending on what the specials are. But fish, meats, pastas, all sorts of desserts are available. Now if you are all inclusive you are fine if half board beware. A very well placed sign next to the beer taps says all inclusive only. For breakfast you get juice free for everyone. Dinner you get no drinks of any kind. They should be clearer the sign is next to beer but not the soft drinks which are not part of dinner. Depending on the staff will depend if they are watching. We had a rude encounter where the waiter questioned us and we apologized as it wasn’t clearly marked and the waiter had to ask his manager as even he didn’t know, which makes me think how should we have known. We saw others bring outside drinks in so we did the same on the next night but of course we were told off again for that. It’s like a secret rule book but the only way to find out is to have staff make you look rather stupid in front of everyone at dinner. Service Service was great sometimes and other times terrible just really depended on who you got. Overall varied at best. Cleaning was a bit rubbish. They would come make the bed put fresh towels in and that was about it. Having beaches and pools and trekking sand and dirt in meant the floors got dirty quick. Even if I had a brush so I could do it would have bean better than nothing. Room The room was a let down. Compared to photos on the website and description I’d say we were mis-sold by easyJet as the room we booked with them was between two on the official website and we got the worse version of the two. Sea view was untrue ours looked at a bit of grass and a path. I wouldn’t recommend the extra for the bungalow. Dated design and only one source of natural light and that’s the door. No windows not one. The lighting was sub par as well so always felt dark. Bathroom was okay nice shower although not always a constant temperature in the shower. Toilet was a bit of a pain. Flush was very loud but took 2 attempts just for a wee. Not to mention the one connected to you in the other room you could hear all night. Facilities Again mis-sold by easyJet listed as having gym and loads of pools and bars other services. This hotel is split into two and it’s not a very obvious split until you try to do anything that involves the other side. The other side has the nice gym. Food trucks and beach coves. They won’t accept card or room charge so cash or nothing. It ruined the experience when you wanted a little lunch snack and couldn’t pay with anything except cash. Also it’s impossible to tell where one begins and another stops. Wasn’t allowed in most of their facilities. Hotel problems - rented out to a massive private event. They took loads of the dinning room away. Had a massive festival that started fireworks at 11-12 in the evening, no warning nothing said just massive explosions outside the room. Scared the living daylights out of us. Might have been okay if told or if you could go but no it was a private event with no set end time. Asked reception when the end time was and they didn’t care or know. We had an early event the next day so this was annoying. - experience and ease of flow is what ruined the hotel. From staff constantly being on you but never clearly telling us any of the information needed or not knowing was always very irritating. Changes to rules everyday became impossible to follow. - the one time we got a drink at dinner and paid it was the longest time ever for a drink. Put the order in, get drink, confirm name, sign receipt all took 30 mins and it wasn’t even busy. Would I go again, Crete definitely. Iberostar any of their hotels not a chance. Start of the holiday it was alright but then got worse. Not recommended.