Philip Stokholm
Not a great experience
Beautiful location, close to beach and good view. But it all gets destroyed by the fact there's a nightclub besides the hotel. They party all night and sleep isn't an option.
The hotel's buffet is mediocre and boring.
In all inclusive there's a pizza place you can visit if you want some lunch, but the staff there will do their best not to work. I visited the place 50-70 minutes before closing time, they told me they weren't going to make more pizza.
Sue
Was a little surprised upon entering our room, as it was nothing like the pictures I'd seen (very basic and certainly not 4 star).
The staff (bar one woman serving drinks) were very friendly and helpful, especially on arrival - giving us food and drink as it was very late.
Being vegetarian, the food was very good; made fresh with plenty of choice for breakfast, lunch, and dinner (hot/cold options). With snacks being served in between (which is detailed in reception). I was a big fan of the desserts.
Our room was right by the main restaurant/pool area, it could be a little noisy at times with the entrance door slamming (as well as the music being played all day - ok if you're an Adele or Sam Smith fan 😄). The restaurant was spacious and had some really nice outdoor seating overlooking the sea.
The housekeeping team did a good job when called upon (supposed to clean daily, but we went 2 days without)
The pool area was nice with comfy sunbeds.
The location was excellent. Right by the sea, shops, restaurants - couldn't have asked for more in that respect.
Overall, it was an ok holiday, value for money as far as the all-inclusive and location went, just the room that could've been better!
ofer nagar
A nice hotel,
for service a payment is required,
for example pool towels you have to deposit 10 euros as a deposit and if you need to change a towel 1 euro is deducted from the money deposited for service.
A safe, which is a minimal thing, takes 3 euros per day.
A bit disappointing.
Food is plentiful and reasonable.
Less suitable for children.
Rudolf Medvedev
Thanks for the team in the hotel for making our holiday such a blast. The food was very good and has a very nice terrace view. The cost for quality of the hotel is very good. The location of the hotel is super good if you want to either chill or go have a walk in city and do some shopping or party. At the same time if you have a car they have a big private parking area.
But again. Thank you very much for the team in the hotel for making everything so comfortable and fitting for our needs. Especially the even manager at the hotel who always made sure we are comfortable and having a good time.
Also there are multiple pools and beaches that you can go swimming in.
Very worth coming again!
Caramel Almond
I don't even know where to start. Well, first of all, this is not, I repeat, this is NOT a four star hotel. We booked a Standard room for 2. What we got was a disgusting, dirty, old (like from 30+ yrs) and moldy room on the ground floor with the oldest, the most raggedy furniture ever seen. That's right, you don't see pictures of this type of rooms on the hotel website, oh no, it's a lovely surprise when you get there in the middle of the night! It would have to be a surprise, because no one in their right mind would ever want to book this type of room from a four star hotel!
I mean, I have seen hostel rooms in much better condition than this one.
The room was big, I think it was a family room, so we were given a wrong type of room. It was actually partially under the ground so that the bedroom window for example was about 30cm above ground. Right behind the window and our room, there was a walking path and a pool so we had to keep all the curtains closed all the time. Except, there was one window without curtains, yeah! Because why not! Let the ppl at the pool have a straight view to our room and leave us with zero privacy, sounds great, right?!
I have to dedicate one chapter alone for the bathroom. It was disgusting. A pungent smell of mold would greet you upon entering. It was dirty and cramped, there was hardly any room to move. The toilet seat was wonky as heck. The floors were so disgustingly dirty that I could not even think of putting my bare foot down on it. There was a broken door to the shower cubicle, it was rusty and covered in dirt and mold. The shower cubicle was dark, there was no light in there and no shelf for shampoos etc... The furniture in the bathroom was old and raggedy as well, estimate about 20+ yrs. old at least.
I actually couldn't bear to stay there more then two nights, which were traumatizing to say the least. I booked a room from a real 4 star hotel and left. I am appalled and disgusted that the hotel has the nerve to keep this kind of room in their capacity. They should remodel it or remove from the capacity. I'm very annoyed, I lost a lot of money because of this. It was my first chance to have a holiday since the covid and I was really exited about this trip. It was such a let down right from the start when I got to the room, it felt like a nightmare. The hotel has refused to reimburse any of the stay for me. (My friend asked the refund since the booking was under her name).
Unfortunately I don't have any pictures because I was in a hurry to leave this dump. I asked my friend to take the pictures because she stayed but of course she did not take any.
Anyways, take this as a fair warning, if you don't want to ruin your holiday, be wary of your booking, you might want to mention beforehand that you wish to not have room no 2107. That's all I'm saying.
The hotel can reply and repeat their certified 4star status but I ask them to go to the room 2107 and honestly say, is that really the kind of room you would expect to get when you are in a 4 star hotel? There is no one on this earth who could honestly say so. And also, if this establishment has received the 4 star status it just makes me doubt the audit process. Maybe there is no trusting the star ratings at all then.
Oh, I see that there is a review with pictures of a similar type of room from Ms. Juliette Cozic. I suggest the hotel add those pictures to their website. It would give more realistic image of what the rooms are like. At least some of them. It is very clear from the reviews that the hotel has a very varied quality with the rooms and they have talked about a renovation over a year ago. Yet, still there are these rooms from hell which we all know, and the hotel knows, they are not up to 4 star standard, far, far from it.
Though, I must add, the hotel staff was very kind, very friendly indeed. And the location is good.
3.9
Google reviews (1539)
