City Green Hotel

Shend Telaku

The rooms were very clean, comfortable, and well-maintained. The staff were exceptionally friendly and helpful, always ready to provide recommendations on places to visit and things to do around Crete. The food was incredible, with a great variety of delicious options throughout our stay. I highly recommend this hotel to anyone visiting Crete.

Brian Elliott

Spent two weeks here... staff are lovely. Food is excellent in quantity and quality. Rooms cleaned daily and comfortable. Hotel is Adults (16+) only. If you arrive by transfer coach from the airport, you will be dropped of 250m away on the main road, as the road outside the hotel is unsuitable for coaches. Likewise, your pick up for coaches to the airport is even further away at approximately 400m. 2 swimming pools with sunbeds pools open 1000 - 2000. Sunbeds are no to be reserved but the message has sadly to reach the guests with no enforcement. Downsides.... firstly, restaurant on 4th floor of main block and only one lift carrying maximum of 8 people. At mealtimes, a wait of 10 minutes for the lift is not unusual or 8 flights of stairs beacons. Secondly, and most importantly for us, if you are a NON SMOKER, this hotel is NOT for you - 95% of the guests here smoke, as do most of the staff. There is virtually nowhere, other than your room or the reception area (a few seats with nothing to do), everywhere else is a smoking zone. One of us is asthmatic and spent most of the holiday wearing a medical mask because of selfishness of other guests not caring where their smoke blows. We even experienced one couple smoking and drinking while standing in the pool! For this reason alone, we will not return, which is a shame, as we really love the hotel. Management take note.

Allen Morgan

Not a 4 star, as on their signage. Tiny rooms. To close to adjacent building. No sound proofing throughout the corridors so expect no sleep for your duration. Food is tasty but repetitive. Nowhere to sit on an evening. Only one bar and nowhere to go if it rains. The only plus side is the staff are great

Janice Maddocks

This hotel is rated 4* let me tell you its is more a 2.5. The only positives were the cleaners and the bar staff. There was also a lovely guy who checked us in on arrival. The rooms were very small but kept clean but luckily we weren't there to spend time in our rooms, if your a big person you wont be able to have a number 2 comfortably unless u can sit with your knees on your chin....We were on the 2nd floor the side of the restaurant, the restaurant is located on the 4th floor so if u want a lie in dont expect one especially as you're on holiday!! The noise from the restaurant was awful from 08.00am in the morning, also door slammers start slamming from 07.00am not sure if its a sport or not as there definately seemed like there was a competition going on!! Also if you have paid for a pool view, your pool view is amazing especially as its a view of the hotel next doors pool!! The bar staff work incredibly hard there is only ever 1 of them but they are quick to keep the ques down... reception staff would often be behind the bar helping themselves to a drink and would ask you to wait for the bar staff to return instead of serving you or helping to manage the ques.... the pool bar is the only bar in the hotel so bear in mind its outside so if you get bad weather theres no cover and not really any seating inside the hotel which we found bizarre especially as when busy of an evening you have to either get a table at 5pm or sit on sun beds for the evening in your nice attire this hotel needs to review this also if your disabled or have mobility issues AVOID as there is no disabled ramps or aids to help you. The food we ate was good no complaints and very rare at an all in inc but the food was warm and tasty. The toilets are located downstairs so if u need the toilet after the pool you have to trek through reception so be mindful of wet floors at all times. There are toilets in the other block but again downstairs. The location of the hotel is ideal for the strip where you will find restaurants and bars. Also lots of jewellery shops and gift shops for your usual holiday tat.... also the walk to be picked up for your return is about an 8 minute walk away so be mindful. The staff make this hotel worth a visit thats about it... we were a party of 8 and will not return. Also be mindful this hotel overbooks and sends you over to the happiness apartments over the road we met guests put in there and there was nothing happy to report about it... NO POOL NO BAR NO RESTAURANT.... be mindful and refuse to be moved. If your booked here I wish you well.....

jordan robbins

3 stars based on the hotels 4 star status. In the UK they'd be lucky to get 3* The rooms are small and cramped. The beds are 2 singles pushed together. The hotel lacks a decent sized lobby & any room to go sit and socialise aside from the pool bar and the restraunt. The lift to the room we had was big enough for two adults no bags. And broke twice while we where there. The car park was park anywhere often been blocked in. The noise at night in our room was terrible! We could hear every footstep, ever conversation, everibit of music with windows and doors closed. It was an eco chamber. Staff were friendly, place wasmostlyk clean, location was a 2-3min walk from the main stretch in hesonisios