Hilton Barbados Resort

Lucian Gem (M Fontenelle)

I've had the pleasure of staying at the Hilton several times for work. The staff are considerate and friendly, though not overly so. The views are the very best part of this resort, spectacular in every direction. I enjoyed the ease of long walks along the quiet beach in the mornings, although the gym is more than adequate. The sound of the surf 🏄‍♂️, the level sand and the historic ruins in both directions is a positive start to the day. The amenities are top notch and staff are ready to meet any reasonable request. The location is walking distance to other dining at other resorts and on beaches nearby. However, it's easy enough to get a taxi (a bit costly) or a bus (after a few minutes walk). The wifi is generally fast enough and the spa has the usual costly offerings. The area, Needham's point, is a treat for anyone who enjoys luxury, history and/or nature.

Derek Osborne

As Hiltons go, it was a great experience. I always enjoy my Hilton stays when working. The rooms were clean, comfortable and on the 7th floor, I had a fantastic view of the ocean. The restaurant is decent with meals prepared decently quick and good variety. Unfortunately the hotel's location doesn't leave many other food options within walking distance but still worth the stay. Taxi rides are readily available for any traveling from the hotel.

Dr. Sumit Jhas

Ignore the 5 star reviews, this place is a 2 star resort at best. My 5th time here and it keeps getting worse. They simply don’t have housekeeping staff and rely on airlines to keep business going. A hotel that doesn’t clean rooms daily! You only get your room after a hoard of airline staff leave. This hotel is allowing late checkouts at the expense of arriving guests. Like everyone, arrived at 3pm, no room at 4pm waited till 5pm and no hope in sight for a suite that cost $1400. Here with small children for one night and nothing more than a meaningless apology. The staff are genuinely indifferent to the number of people in the lobby waiting for a room after check in time and this this is clearly their regular business practice. Hilton Barbados will ruin your vacation, hard to do in a tropical climate but they have done it. If the person replying to the reviews would roll up their sleeves and clean a room, this might not be such a regular issue. But they will just tell me to go to their website and send them a message so they seem concerned.

Charles Corrigan

I have stayed at this hotel on several occasions over the last two years for both business and holiday. It is incomprehensible how the services are getting deteriorated. I have booked ocean view standard room from their website. When I arrive at the hotel I was told that they have run out of ocean view standard room. This is despite having a clear proof of booking including advance payment of the first night and despite being a Hilton Honors member. I was offered a reduced rate 'upgrade' to premium room with additional 40 USD per night. I have agreed out of lack of options and as I was already charged for the first night. On check out day I found out that I was locked out of my room 15 minutes before the 11:00 deadline, while I was heading to pick my packed luggage and clear out on time at 11:00. I went to the front desk to ask for extension so that I can clear the room after picking my luggage. I was at the front desk queue at 10:50 and I was only able to be attended by the front desk agent called SAMARA only at 11:10 as both agents were busy with single customers for 20 minutes. When she attended me Samara was very upset that I didn't checkout on the check out time of 11:00 as they are fully booked. I tried to explain calmly on what has happened. Instead, she has raised her voice and started uttering inappropriate words. When I said I will file a complaint as her treatment is not appropriate, she was even furious and said in a very disturbing loud voice 'I can write you my name. You can complain'. I was shocked by this treatment. Once I checked out I tried to reach the general manager or the duty manager to file a complaint on several occasions and my calls consistently been directed to answering machine. I suspect it was intentional as I mentioned to the operator that I wanted to file a complaint. I will never stay again and I will never recommend this hotel to anyone.

Duane Butler

The hotel is nice and in a great location. The only issue with this hotel is the service. It takes at least an hour to receive your food after you order it. Some of the staff behind the bar are not friendly. They catered more to the White European guests than the Black guests who stayed on the resort.