Sandals Barbados

Michelle Burrow

Hotel Review: A Disappointing Stay An Honest Account of a Poor Experience Introduction During my recent travels, we unfortunately stayed at Barbados Sandals Hotel Room 2402 arrived midnight 23 November 2025 until 28 November 2025 that failed to meet even the most basic standards. From the moment we arrived until my departure, the experience was persistently disappointing and did little to make me feel welcome or comfortable to return to the hotel or even Barbados. Check-in Process The staff appeared uninterested , lacking any warmth or enthusiasm. This poor first impression set the tone for the remainder of my stay. However the porter who gave assistance with our luggage was lovely and very welcoming, this was a bonus at this point. Room Quality Upon entering our room, we where immediately disappointed by the lack of outdated furniture which had marks on the bed side tables. At least the bedding was clean. The bathroom conditions were even more concerning. The grouting around the bath looked like a 5 year had done it , all needed relacing , the enamel was starting to come off the bath, the taps where pitted with excess water , and a shower curtain that had looked like it had been thrown up. The table out side on the Virender had all ring marks on it, plug sockets outside where not sealed properly , then the bathroom door, not fixed probably, could not close the bathroom door at all. The overall state of the room left much to be desired and made it difficult to feel relaxed or at ease. Very Poor indeed Service and Staff Attitude Throughout our stay, the general attitude of the staff was unapproachable and indifferent felt like they did not want to be there. There was a noticeable absence of hospitality on 3 occasions trying to get a drink no one there, which only served to heighten our frustration and disappointment. Excellent service from the bell boy who was looking after our check out, luggage. Jason, we enjoyed the entertainment in the lobby bar provided by the two guys. Food and Dining Experience Our first morning buffet breakfast experience at Spices, was shared with numerous pigeons waiting to strike. The food offering average. However we found the Garden Room and welcomed the service from Suzanne and her team and one waitress in particular who we have forgotten your name sorry. Butch's on our last night turned up with cold chips, which they replaced with hot chips. The English manager in the monkey pub, was very welcoming and he along with Jesse, did there best to fight the fires, for which we thank them. Conclusion We did raise a complaint issue on our room, with several people. 2 representatives came to the room at our request where phots where taken, the result was offer of loyalty points and a late check out. The late check out was taken up, but no one knew we had a late check our resulting in being locked out of the room as well as calling some house keeping, the loyalty points was declined as this required the signing of a legal document. We where only there for a five night stay, Which at the time was it worth a room change….., but there was no offer room changed .Moreover the room did make a difference to our stay. We felt no direction for staff, no management seen in operation on the ground. This was our first visit to Sandals, and given our experience it would be hard to return. On speaking with other guests there seems to be divided opinions on the holiday experience at Sandals Barbados, ranging from disappointed, never returning to very happy.

Afton White

My wife and I went to Sandals Barbados to celebrate our anniversary and was not disappointed. We had a swim up room with a butler. The butlers (3) were awesome and took care of our needs as requested. They had our dinner reservations made for our entire stay prior to our arrival and always kept our water, coffee and sodas stocked. (Alcohol was also available but we do not drink.) The resort was very well maintained and kept up with an abundance of pools/hot tubs between both sister resorts. We ate at most of the restaurants available and we were not disappointed in any of the meals or service that we received. We booked a second vacation with Sandals Granada for 2027 and can't wait to go.

W M

We had to return to this marvelous place of refine hospitality, sumptuous dining, well made beverages (to include the best healthy smoothies at The Greens)!! We were more than pleased and plan to return for a longer stay. Thank you, Donesha Thomas (Loyalty), Marla and Shanice (Club Sandals), Manager Kimberly, Spa personell and managers (special recognitions to Sharon's extra friendliness and BC awareness💯❣ Also servers Shakira B, Darren (at Schooners - server and drnk master!! Shanice and Nakita at The Greens. Special recognition to Butler Shanquel. Thank you to the resort manager who leads with hospitality above and beyond!!!

mincole mincole

First let me say we visited sandals exuma years ago and there was not ONE THING to complain about, so we arrived in Barbados with very high expectations. We booked a basic room because we didn’t plan on spending much time there, however, it was poorly kept up. We should have asked for another room, but we’re just not the type to sweat small things. But the small things just kept adding up. The room was pretty damp, but given the climate, forgiven. There was a gouge in cabinet around fridge, sliding rail door on bathroom was broken, paint smeared on doors/frames, and tub faucet didn’t work. We were missing ironing board/iron. Housekeeping skipped us one day. We had to re-use towels/washcloths because we were given one set per day. Coffee/cream not replenished daily. Maybe all of this could have been remedied had we complained, but it really felt like we shouldn’t have to ask at a resort of this caliber. We did have to call about the bathroom door because I got stuck inside and call housekeeping due to lack of towels. There was a near constant beeping/ringing heard outside our room; never really learned what that was. Many of the restaurant staff were unfriendly and made it clear they didn’t want to help. Almost all of the restaurants had long waits and the food was not even close to what we experienced in Bahamas. A lot went to waste because it just wasn’t good. Dinos pizza served us the worst pizza we’ve ever had; it was pre-made and had clearly been frozen. Later in the week, we saw them making dough and tried again. It was better, but what the hell were we given the first time? I booked a massage on the app, showed up to spa, and they had no record of the booking because app doesn’t sync well, but they fit me in and it worked out. The groundskeeping staff did an incredible job cleaning up debris after the heavy rains. The property is stunning. All of our tour guides and taxi drivers were friendly/fun/informative. Avery was a friendly/kind waiter at Butch’s and KerryAnn at Parisian was also very kind. They really stood out given that so many others were not friendly. Idk. I’m afraid that Sandals has made many budgetary decisions in order to cut costs or maybe, like many other things, it just fell off after Covid. I’m hesitant to ever book Sandals again because they seem to have lost the magic we experienced in Exuma. I hear they are turning Exuma Sandals into a Beaches. Boo! Sadly, Barbados missed the mark.

it's Keash

I stayed at Sandals Barbados for 5 nights to celebrate my birthday — my first Sandals experience — and sadly, it fell short of expectations. When we arrived, our room had a broken toilet, no light bulbs, a dead phone, and a TV remote without batteries. While maintenance eventually replaced the bulbs and batteries, the toilet and phone remained broken. By day 2 I had to take time out of an already short stay to visit the front desk and follow up. I was dissapointed when they offered no compensation or goodwil geature until I had to ask for it.. which it shouldn't have come to. Even then being offered only a $150 room credit doesn't reflect the level of inconvenience or the resort’s high nightly rate. Housekeeping was inconsistent — one day our room wasn’t cleaned at all despite multiple calls and even visiting the front desk. I also mentioned my birthday several times before and during the trip, but it went completely unacknowledged, which was disappointing for a brand known for romance and luxury 😞 and celebrating a milestone birthday. We also encountered cockroaches in our room and even in two restaurants (Spices and Merry Monkey Pub), which was unsettling for a resort of this caliber. On a positive note, the staff were genuinely friendly — everyone we passed greeted us warmly, and the grounds, pools, and ocean views were absolutely stunning. However, the evening entertainment was repetitive, with the same songs played nearly every night. Overall, while the property itself is beautiful and the staff pleasant, the lack of attention to detail, cleanliness, and service recovery made this trip disappointing. I truly hope Sandals reviews its quality control and guest experience to better reflect the “Luxury Included” promise.