Fairmont Royal Pavilion

El hombre hermoso

We had a very pleasant stay while we were at this hotel. The staff was very friendly and nice. The rooms are spacious and comfortable. The food was excellent and delicious especially the fish dishes.

Jenny Phillips

Other than location, this is not a 5 star resort. Service was minimal. It took a minimum of ten minutes to get coffee at breakfast. We only ate dinner there once as the service was so slow and the food was just OK. We went elsewhere for dinner and received great service. We could not get towels before 9:00 am for the beach. When we went to get a kayak one afternoon, we were told the staff member was at lunch and we would have to wait. When we were disappointed by that, she tried to get a manager to help and he also said we would have to wait. But then Ray decided he would get it for us which was great. He at least had customer service skills.

A M

Don’t let the high price fool you into thinking this is a luxury venue. It’s isn’t worth a quarter of the price (compared to the hotels next door, one of which we moved to after cutting our Fairmont visit short). The main area for the beach/pool bar was closed and under renovation so not only were there reduced facilities (and the Fairmont doesn’t have many to start. No spa, no water sports facility (except a tired cat and some boards), no sports, etc), but we also had workmen in our ‘private’ terrace and beach space. The workmen were noisy, speaking loudly and forcing my wife and I to abandon any plans for Sun lounging during our days. We left the hotel every day to escape. For USD2k per day, it’s a complete rip-off. When raising this with the hotel, it took them 4 days to address our complaints. Our final solution was to cut our stay short and leave. The ‘compensation’ from the hotel; they didn’t charge us for the nights that we didn’t use. If you want a holiday where you feel ripped off every second of your stay, then the Fairmont is for you.

Victoria Allison

We were in awe of the beauty, luxury and service at Fairmont. My husband and I traveled here for a funeral and we did not book our room until we were getting on the airplane at 8:30pm. The staff arranged for us to be walked through customs at 2:30am and had a driver waiting in a luxury vehicle. When we arrived at the hotel it was warm and humid out, they greeted us with a cool washcloth covered in aromatic scents to clean our faces and hands. Then we were walked to our beautiful ocean facing room. The hotel was quiet, tranquil and calm. The sounds of the ocean right outside of our window was soothing. It was a perfect stay for a couple, retirees, or people looking to relax away from the hustle and bustle of a city or large crowd. Breakfast was served daily. The one thing that we learned though, is you need to keep the AC on, if not the humidity will make the floors and walls very slippery. We each almost slipped a couple times. Thank you to Fairmont for a nice 3 day weekend.

brittney brown

The food the hotel and the beach was fantastic We stayed there for two weeks in September and it was an amazing experience HOWEVER there is a water sport attendant at the beach called Ryan who is quite rude. He came up to us and asked for a hug and as a woman I don’t hug people I don’t meet as it makes me uncomfortable I prefer to shake hands . He told my boyfriend I was rude while I was standing there On a separate occasion we came to the beach club and he approached me and asked how I was-this is a week after we checked out and didn’t realize we had a fairmont towel from the apartment we were now staying at. He snatched the towel from me and my boyfriend and said it was not ours and to leave it here. I love the hotel and food and location- but my experience with Ryan has been unpleasant on multiple occasions and as a frequent visitor to this island I will be sure not to attend the beach bar any longer