Hard Rock Hotel at Universal Orlando

Ester Figueroa

The front desk service was good. The bedding had stained markers, the pipes made noise every time someone else in a different room would open their sink faucet. And half of our room had no power. We asked to change from that room but they said no. They sent a tech to fix the power issue. However, constantly waking up because the pipes noise throughout the night was not ideal. We tried to use room service but they said it will take about 50 minutes for us to get our food, I guess we weren't in a luxurious suite for them to treat us well. Not a good experience at all. I recommend using other hotel services if you are looking to experience luxurious and good care and service. Even to exit the building was to walk from our room all the way back to the entrance because they do not have free access for guests that are at the end corners of the building. They need to replace filters for water. Parking is limited. They said if there is no space to park in the self-parking, that we were welcome to use the vale parking with an extra fee on top of the self-parking fee, that needs to change.

Melissa Navarro

Best hotel experience! I love Hard Rock! I'm a Pass Holder and this is my favorite place to stay when I visit Orlando. Comfy beds, pillows, and I had an epic view! Amazing play list throughout the hotel and you can hear music while you're swimming in the pool, too! Totally worth having the Club Level perks as it makes your stay even more enjoyable. Rock Level had all great quality snacks, breakfast, and refreshments and happy hour throughout your stay. Thank you to Chris and Don who were so kind and hospitable during my stay. The pool was very enjoyable as well and the slide was so much fun! I only have great things to say. Thank you to everyone who made our stay so memorable and lovely. I wouldn't want to stay anywhere else. I can't wait to visit again for Halloween Horror Nights!

H G

Huge thanks to the Hard Rock Hotel at Universal for their incredible service! The club level was a huge perk and the express passes amazing. The entire team (I mean EVERYONE) was so attentive. After we checked out, we realized my daughter’s beloved plush was left behind. The staff was amazing. They found it quickly and mailed it back to us with care. It may seem small, but it meant the world to us. Truly grateful for their kindness and attention to detail!

Bekah Herrera

We love staying at Hard Rock Orlando! The staff are always friendly, and it's a short (pretty) walk or complimentary boat ride to Universal Studios, Island of Adventures, and City Walk. Transportation to Epic was quick and easy. On site Starbucks was delicious- and helpful to grab coffee in the morning. We were caught in rain, and the staff greeted us with warm towels at the entrance. Extra plus- the hotel always smells AMAZING!

Cara Higgins

Check in was a nightmare because the 800 number park people don't communicate with the hotel people. I was told they have different owners so just because "Universal" and "Hard Rock" are in the same name, I should not have assumed they actually have anything to do with each other. Had to stand around with 5 kids ready to hit the park waiting for the 800 number "team whatever service members" to call the "hotel staff service team members." Ridiculous. The rooms are dated and just bad. The restaurant "The Kitchen" had a bug infestation. We had to change tables and cover our food and the 500% marked up bottle of wine we ordered--as we were consuming it-- to keep the bugs out of it. They did nothing to make this right. I understand this is theme park world but there is really no reason to treat people who are spending tons of money like total garbage all. of. the. time. We were willing to pay extra for a better meal, better room, park ticket and still got a crappy room and bad experience.