Hard Rock Hotel at Universal Orlando

Misty Savage

Our stay was fantastic!!! All the staff were so friendly and helpful. The pool is a amazing, my kids loved the waterslide. The walk to the parks is what we found most convenient. The path way to the park is done with beautiful landscapes and is well lit at night. The rooms were clean and the beds and pillows were perfect. Highly recommend a stay here.

Dante Giubilei

We had an excellent experience at the Hard Rock Cafe at Universal Orlando. Great atmosphere, well-served food, and service above expectations — everything organized and welcoming. A special thank you to D-Andre, who helped us right when we arrived and managed to arrange our room with early access. That made a huge difference after a long trip, bringing comfort and peace of mind to our family. His attitude was attentive, proactive, and truly professional. Experiences like this show the real standard of Hard Rock — it’s not only about the structure, but about people who genuinely care about guests. We will definitely come back and highly recommend it.

Whitney Connell

My family recently spent 5 nights at the Hard Rock hotel and have nothing but positive things to say. Every staff member we interacted with went above and beyond to make us feel welcome & at ease during our family vacation. The proximity to Universal, complimentary shuttle services, and the added express passes were very beneficial to us, and our kids loved getting to end their days by swimming in the pool where they show nightly movies. The grab and go breakfast & coffee options made getting fueled up to enter the parks for early access a breeze. We would definitely stay here again!

steve llewellyn

Our recent stay at Hard Rock Hotel was awesome! We had a deluxe 2-queen room and it was spacious and comfortable for our group of 3 adults/2 kids. The staff is friendly, efficient and helpful. Our server at The Kitchen was wonderful - helpful, friendly and entertaining. The boat to the parks (and bus to Epic Universe) was very convenient and the unlimited express passes were a game changer in getting on all our favorite rides. If anything additional was needed (i.e. fresh towels) utilizing the text communication was very convenient and response was very timely. We would definitely stay here again!

Megan Andzulis

We stayed one night to take advantage of the 2 days of express passes, and that alone was worth the nightly rate! The beds are so so comfortable. I had an amazing sleep! The Marketplace was tasty and manageable (not too big or overwhelming). Our pizza we ordered was delicious. At checkin, the front desk was kind and welcoming and gave us our room several hours early. Thank you! But I didnt receive and info about dining, activites or a map. This provided some frustration during our stay because I think the hotel is a little confusing to navigate. The parking is separated from the main building by a large set of stairs, and I never saw an elevator to get to it. Getting the luggage inside as a single adult with 2 kids was overwhelming. Also, I was not prepared for how long the room hallways were! I got lost getting to my room because I couldn’t believe I was still going the right way. Overall, Id consider a stay here again, but I would definitely ask more questions at the front desk to make sure I knew how to get around!