Hard Rock Hotel at Universal Orlando

Romeo Perez

From check in to check out, we had a truly exceptional stay at the Hard Rock Hotel. It was a pleasant surprise to be provided a room upgrade at check in along with complimentary drink vouchers. These little surprises and overall service provided by all staff members is the reason why we keep coming back. We are looking forward to our next stay in the near future. Thank you Shayan, Danielle, Victoria, Paulette, Hunter and Gina; Rock on!

Glenn

For three days of our stay the room could not be used during our stay. Renovations above our room resulted in unsafe noise levels. They would not move our room. They offered $150/day for the noise. To put guests in there rooms is very disrespectful. The hotel team were very polite. The location was great and the hotel and pool were otherwise very nice. Hard Rock management. Whoever decided that these rooms should be in use during renovations, you should not be treating customers with contempt such as this.

Robert R Manners

Great experience and the Hard Rock hotel was perfect. Location absolutely unbelievable for getting in and out of the parks easily, and the express passes were definitely worth the more expensive hotel. The only knock is there is no express passes access for the Hagrid ride, and the average wait times for that ride are consistently over an hour and a half. We only rode that ride one time in 4 days, and it is hands down the best ride in the entire park. We had a great vacation.

Luis Hess

Don’t bother. Idiots at the front desk can’t give the right key for the right room. Had to go three times to get the key replaced. Still doesn’t work. Blames the customer for the issues. Budget Inn at least knows how to give the right keycard (haven’t stayed there since college 20 years ago. But competency is something they knew about at least). Stay at another competitor hotel. You will be happier there. And probably will save yourself some money rather than an overpriced atmosphere hotel. This is also for a family of 7 spending a solid four figures for two rooms. The only reason to stay here is the early park entrance at Universal.

Lori DAvello

I love the Hard Rock at Universal, we have stayed there many times when the kids were younger. We decided to do an adult kids and parents trip. Still loved the vibe of the hotel, but they need to step it up and do some updates. We were told at check in that there would be noise from repairs and there could be interruptions in water service. That should be discussed when booking the room, not at check in. Like you have a choice at that point? No discount applied for that! When we got to our deluxe room there was no pull out couch which was the reason it was a deluxe room. They did move us to another room. The room was very outdated, poor lighting, especially in the bathroom, no exhaust fan, and a tub that leaked onto the floor. The pull out couch was very frayed with peeling upholstery. For the price , pretty poor quality. The location of this hotel is still great with easy access to both parks. Great pool area, lovely grounds, nice staff. Loved the bar! It hurts me to give it a low review, but they do need to update!