Hard Rock Hotel at Universal Orlando

Samantha Blaszyk

The location and the staff were so great. We could walk to the parks or take the boat which was very fun. Everyone working there was super welcoming and helpful and so so kind. The room was a decent size, but the sheets and carpet smelled like old wet laundry and the bathroom was poorly lit and very small and seemed to have a lot of mildew buildup in the shower.

Daniel Honrine

Loved the easy walk to theme parks and city walk from this hotel. The only downside was the bus to Epic Universe is not scheduled, you are just waiting till it shows. The quick service shop/restaurant had good food and decent prices compared to past hotels I've been. Rooms were of good size and housekeeping was on point.

Kevin Neely

As someone who travels for work and takes the family on trips 5/6 trips a year, this place stands out. The location is amazing. A short walk or water taxi ride to CityWalk and two Universal theme parks, it couldn’t be better. All of the on site amenities are outstanding. Live music, great food, but still quiet and restful places to relax, there is something for everyone. The staff is phenomenal. Gustavo helped us with our bags out of the Uber, Cat at the front desk made our complicated reservations a breeze. Spending a day by the pool, Britt, our pool waitress, was friendly, offered great suggestions, our drinks never ran dry and she even made sue our kids had drinks and snacks too. One evening after a few park days, my daughter had a fever, so I went to the valet stand hoping for a direction to catch an Uber for the needed supplies. Orlando, hearing my daughter wasn’t feeling well, offered to personally drive me to a pharmacy, wait for me, and get me back to the hotel. I saw him the next morning, he even asked how she was doing. We saw Cat (off work) at a park, she recognized us and asked us if we were having a great time. This staff makes this hotel a treat and feels like home without being over bearing. Not to mention the park perks associated with this hotel, it’s well worth a visit. Book an extra day (or two) to relax and enjoy the pool and amenities. You’ll be happy you did.

Taylor Burdine

If you're going to Universal Studios this is the hotel to stay in. It's a short walk from hotel to the parks with beautiful scenery along the way. The atmosphere is amazing especially if you're a music lover. The pool has an underwater audio system so you can clearly hear music while swimming completely submerged underwater. Very very cool experience! I am a returning guest and will continue to be! I recommend this hotel to everyone who asks!

Malissa Stritikus

Place is great, more of an adult vibe. Families with kids staying there were not distracting at all. The room I had was very nice, but I truthfully expected it to be nicer. The room was like any typical Hilton Garden Inn in terms of "nice". The bed was comfortable which is a plus. Enjoyed having the option to use the water taxi or walk into CityWalk. I held a team meeting at the property and the arrangements for my business meetings were top notch with catering that actually had food that not just looked good but tasted good, also an impeccable service team always present for anything we needed.