Hard Rock Hotel at Universal Orlando

Deborah Anthony

Rooms are a bit small. Price includes express pass Unlimited for each occupant each day--great perk. We picked up our tickets & passes (temp room key), dropped off bags, parked & headed to the park by 9 am on check-in day. Nice easy walk to the park. On check-out day we had all amenities including express passes & valet parking till midnight. In this heat the passes were the only way we recommend the park (Islands & Studios).

Melissa Navarro

Best hotel experience! I love Hard Rock! I'm a Pass Holder and this is my favorite place to stay when I visit Orlando. Comfy beds, pillows, and I had an epic view! Amazing play list throughout the hotel and you can hear music while you're swimming in the pool, too! Totally worth having the Club Level perks as it makes your stay even more enjoyable. Rock Level had all great quality snacks, breakfast, and refreshments and happy hour throughout your stay. Thank you to Chris and Don who were so kind and hospitable during my stay. The pool was very enjoyable as well and the slide was so much fun! I only have great things to say. Thank you to everyone who made our stay so memorable and lovely. I wouldn't want to stay anywhere else. I can't wait to visit again for Halloween Horror Nights!

Ester Figueroa

The front desk service was good. The bedding had stained markers, the pipes made noise every time someone else in a different room would open their sink faucet. And half of our room had no power. We asked to change from that room but they said no. They sent a tech to fix the power issue. However, constantly waking up because the pipes noise throughout the night was not ideal. We tried to use room service but they said it will take about 50 minutes for us to get our food, I guess we weren't in a luxurious suite for them to treat us well. Not a good experience at all. I recommend using other hotel services if you are looking to experience luxurious and good care and service. Even to exit the building was to walk from our room all the way back to the entrance because they do not have free access for guests that are at the end corners of the building. They need to replace filters for water. Parking is limited. They said if there is no space to park in the self-parking, that we were welcome to use the vale parking with an extra fee on top of the self-parking fee, that needs to change.

H G

Huge thanks to the Hard Rock Hotel at Universal for their incredible service! The club level was a huge perk and the express passes amazing. The entire team (I mean EVERYONE) was so attentive. After we checked out, we realized my daughter’s beloved plush was left behind. The staff was amazing. They found it quickly and mailed it back to us with care. It may seem small, but it meant the world to us. Truly grateful for their kindness and attention to detail!

ratchadaporn anukul

I just wanted to share some quick feedback from our recent stay. First, a big thank you to Jacob at check-in — he was amazing! He made us feel so welcome and gave us all the details we needed to enjoy our stay. Truly a great start to our trip. We also really appreciated how fast the team responded when we called for more conditioner — it was delivered right away, which we were very grateful for. However, I did want to mention one small concern. On our check-out day, around 8:00–8:30 AM, someone from the cleaning crew opened our door without knocking first and asked if we needed the room cleaned. It caught us by surprise, especially since we hadn’t checked out yet. It would have been more comfortable if they had knocked before entering. Overall, we enjoyed our stay and appreciate the hospitality. Just wanted to pass this along for future improvement.