Elounda Bay Palace Hotel

Andrэ Kovalev

We recently had the pleasure of staying at the Elounda Bay hotel, and it was a truly exceptional experience from start to finish. The service was nothing short of perfect and incredibly considerate; the staff anticipated our needs and went above and beyond to make our stay comfortable and memorable. The hotel's beach is a real highlight—pristine, well-maintained, and a perfect spot for relaxation. The food was consistently delicious, with a wonderful variety of options. Breakfast, in particular, was fantastic, offering a huge selection to start the day right. We also loved the range of sea activities available, which added an element of adventure to our trip. Elounda Bay truly lives up to its reputation as a "Leading Hotel of the World." The attention to detail, impeccable service, and top-tier amenities make it a standout destination. We can't wait to return.

Zino Spinedi

The hotel is by no means bad, so I want to make it clear that my two-star rating should not be seen as criticism of the hotel itself, and especially not of the staff. The reason I am giving only two stars is that this is absolutely not a 5-star hotel, although it presents itself as one and charges accordingly. At best, it’s a 4-star property. The food is fine, but nothing special. The grounds are spacious, yes, but far from a 5-star standard, as everything feels old and in need of renovation. The rooms are by far the weakest point: outdated, worn down, small, and very nois. you hear everything. The best thing about the hotel is the staff. Whether at reception, housekeeping, or service, everyone is extremely friendly and attentive. The worst thing is the value for money. The hotel sells itself as a 5-star property, which it most definitely is not, yet still charges 5-star prices. (For example: a non-alcoholic beer at the pool costs €8.) Not worth the Money, but not a bad hotel

Amy Ford

Positives: - New refurbished suites are lovely. We had a suite with a pool shared with one other villa. Really recommend trying to get the refurbished rooms. - Beach area is lovely - Staff very kind and good service Negatives/ room for improvement - Water- aside from one bottle when you arrive they don’t provide water. You have to pay €5 for a bottle with half board. For a 5* I’d really expect water be replaced daily by housekeeping and that it’s included at the buffet + a filter at the pool area. We saw loads of guests walking around carrying 6 packs of water that they bought outside of the resort which is really not a good look for a 5*. Seriously just charge 5€ more a night and give people their water for free. There are loads of reviews on this so clearly it bugs a lot of people! - Food- the buffet dinner is a let down with most of the food luke warm. You can go to one of the restaurants instead with a €30 credit pp but it’s an absolute rip off the prices even with that ‘discount’ which is not really a discount as you’ve paid already for the half board. For example, at the Greek restaurant it was €33 for a prawn saganaki and there were FOUR prawns. Seriously. Out of the resort every saganaki had around 12-15 prawns. So all in all I am glad we went for 4 nights but if that had been my whole trip I would have been really annoyed as the food is much better outside of the resort and half the price. You would be better off booking a 5* that is bed and breakfast and eat where you like with higher quality, bigger portions and lower prices.

Alissa Campbell

This place was a scam. They claim to be 5 star, yet we had many issues. When we arrived at 11pm with a sleeping child and asked if we could take him in a cart to our room, they said no (we just had to wake him up). The entire stay, the staff was not friendly or helpful. We chose the hotel (from the many options!) based on the nice beach - but everything else about our stay was not worth the money. We felt scammed. Our room was worn and old and had ants in it upon arrival. The half board room price is outrageous! Then when we asked for a comp for missing our first night buffet (90 Euros), they said no -- until we pushed and pushed and finally gave us a free lunch. The kid pool was tiny and basically for babies. Our older kids had nothing to do. After 5 nights and thousands of dollars, we felt like our entire vacation was a rip-off. We requested a credit for the room rate (since it was NOT 5 star, as advertised) but they NEVER responded. Do not stay here, find another nicer hotel.

Billy McDowell

perfect location surrounded by stunning scenery, its own two small private beaches, and several pools. food excellent in quality and choice, staff lovely, quiet area away from all the noise and mayhem of busy resorts their crowds. perfect for couples, families and more mature holidaymakers wanting to avoid the nightclubs, party goers and drunken tourists. slightly older building and decor but doesn't detract from our stay. excellent!