Centara Villas Samui

Mario Alarcón

We had just an amazing time here. It was the perfect getaway from the chaos of the city. The place was beautiful, the staff were incredibly friendly and their service beyond expectations. The food was so delicious and the views, especially at dawn, were just incredible. It was a bit far from the urban areas but that’s kind of the point, and there were shuttles so it never was an issue. Totally recommend.

Nidhi Vyas

Property: Room is lovely and spacious, we booked private pool villa. Wish there weren’t so many steps, You have to go up and down to the lobby and restaurant all the time. Beach is nice and private. Bar has very slow service, as good as no service. Breakfast: Very basic, no vegetarian options. If you are vegetarian you can only have fruits and breads. Service: Very disappointing service, the phone in the room wasn’t working for the first 3-4 days so you cannot order anything, the fancy app is good for nothing. Half of the time it doesn’t work. The lady at the reception keeps asking to order and ask everything on app but takes forever to send/ receive msgs. The housekeeping only cleans the room if you inform them. Repeatedly have to call and remind them. I have stayed at other Centara properties but never coming back here. We are staying here for 2 weeks, still another week to go but feel stuck and not happy with our stay at all. Not good if you are looking to just chill at the resort with some in room dining! For the value I paid I was expecting top end service

Joanne Martin

Stairs: if you struggle with stairs or have accessibility requirements avoid this hotel. There are so many stairs and they are quite sharpe around the edges. I wouldn’t want to take a tumble on them. Location: not the best, not loads going on, other than the cool bar (which is not part of the hotel) we went to most of the time as the vibe was better there over the hotel. Bed wars: yes this is a thing, towels on the bed first thing in the morning and a real lack of shade. We went to the end of the beach and laid on the sand. I think there were around 10 parasols for the whole resort and those which were available Could do with updating. Service: We asked for our clothes to be washed and our laundry was left outside for 24 hours so we had it cleaned at our next hotel. Real lack of staff and compared to other hotels they wasn’t the best. Probably due to lack of staff and being over worked. In my opinion the hotel is very tired and needs some serious updating. It’s not as clean as other resorts and it could do with some new beds and parasols for the beach and pools. The cover over the restaurant is black with mould which is a small thing to update. Our room had a leaking air conditioning unit and sheets felt gritty. Bar: one evening there wasn’t any glasses or cold beers. It was bedlam and clearly not enough staff. The glasses were over flowing. It was grim. Beach towels. Good luck

Pooja Chandrashekar

Our honeymoon stay was just okay. What we liked: • Beautiful private beach • Clean private pool • Good breakfast What we didn’t like: • Way too many steps between the lobby, restaurant, pool, and rooms - navigation was a nightmare. • Extra charges everywhere: 10% service fee + 7% VAT at the restaurant, plus 35 THB for two empty glasses and ice. • Broken toilet, poor lighting, and a lizard in our fruit plate. • House keeping always came unannounced. Every time we retuned to our Villa, they were cleaning and we had to wait. Reception experience: There are two women at reception who aren’t friendly. One of them, Patty, was especially rude.. even when the mistake was on their end. Later, she called to check in, and when I mentioned the lizard in our fruit, she just said, “Ok, see you tomorrow (smilingly).” She did this every time we spoke to her. Another lady, I don’t remember her full name but it started from W (Waka something) - she was the only nice person working at the Reception. For the price, we expected more comfort and better service. Koh Samui was amazing, but next time, we’d stay elsewhere.

Hanna Csonka

Centara Hotel is a gem. The location is fantastic, quiet private beach just like a postcard. The rooms are super cosy and the vegetation is very lush and cared for. The hotel staff makes the place the most special. Pammy and Ao from the restaurant were so warm hearted and kind. They took extra special care of us and loved our baby which was touching. Thank you for everything