Centara Villas Samui

Nidhi Vyas

Property: Room is lovely and spacious, we booked private pool villa. Wish there weren’t so many steps, You have to go up and down to the lobby and restaurant all the time. Beach is nice and private. Bar has very slow service, as good as no service. Breakfast: Very basic, no vegetarian options. If you are vegetarian you can only have fruits and breads. Service: Very disappointing service, the phone in the room wasn’t working for the first 3-4 days so you cannot order anything, the fancy app is good for nothing. Half of the time it doesn’t work. The lady at the reception keeps asking to order and ask everything on app but takes forever to send/ receive msgs. The housekeeping only cleans the room if you inform them. Repeatedly have to call and remind them. I have stayed at other Centara properties but never coming back here. We are staying here for 2 weeks, still another week to go but feel stuck and not happy with our stay at all. Not good if you are looking to just chill at the resort with some in room dining! For the value I paid I was expecting top end service

Mario Alarcón

We had just an amazing time here. It was the perfect getaway from the chaos of the city. The place was beautiful, the staff were incredibly friendly and their service beyond expectations. The food was so delicious and the views, especially at dawn, were just incredible. It was a bit far from the urban areas but that’s kind of the point, and there were shuttles so it never was an issue. Totally recommend.

Joanne Martin

Stairs: if you struggle with stairs or have accessibility requirements avoid this hotel. There are so many stairs and they are quite sharpe around the edges. I wouldn’t want to take a tumble on them. Location: not the best, not loads going on, other than the cool bar (which is not part of the hotel) we went to most of the time as the vibe was better there over the hotel. Bed wars: yes this is a thing, towels on the bed first thing in the morning and a real lack of shade. We went to the end of the beach and laid on the sand. I think there were around 10 parasols for the whole resort and those which were available Could do with updating. Service: We asked for our clothes to be washed and our laundry was left outside for 24 hours so we had it cleaned at our next hotel. Real lack of staff and compared to other hotels they wasn’t the best. Probably due to lack of staff and being over worked. In my opinion the hotel is very tired and needs some serious updating. It’s not as clean as other resorts and it could do with some new beds and parasols for the beach and pools. The cover over the restaurant is black with mould which is a small thing to update. Our room had a leaking air conditioning unit and sheets felt gritty. Bar: one evening there wasn’t any glasses or cold beers. It was bedlam and clearly not enough staff. The glasses were over flowing. It was grim. Beach towels. Good luck

Pooja Chandrashekar

Our honeymoon stay was just okay. What we liked: • Beautiful private beach • Clean private pool • Good breakfast What we didn’t like: • Way too many steps between the lobby, restaurant, pool, and rooms - navigation was a nightmare. • Extra charges everywhere: 10% service fee + 7% VAT at the restaurant, plus 35 THB for two empty glasses and ice. • Broken toilet, poor lighting, and a lizard in our fruit plate. • House keeping always came unannounced. Every time we retuned to our Villa, they were cleaning and we had to wait. Reception experience: There are two women at reception who aren’t friendly. One of them, Patty, was especially rude.. even when the mistake was on their end. Later, she called to check in, and when I mentioned the lizard in our fruit, she just said, “Ok, see you tomorrow (smilingly).” She did this every time we spoke to her. Another lady, I don’t remember her full name but it started from W (Waka something) - she was the only nice person working at the Reception. For the price, we expected more comfort and better service. Koh Samui was amazing, but next time, we’d stay elsewhere.

karla

A Truly Amazing Stay! My partner and I stayed at this resort for four nights, and we had an absolutely wonderful experience. From the moment we arrived, the staff were incredibly kind, attentive, and helpful—they even upgraded us to a sea view room upon check-in, which was super nice! Our room was spacious and clean and very beautiful. The bathroom was large, modern, and well-equipped—honestly, we couldn't have asked for more. The pool and beach areas were super relaxing and clean and you had access to clean beach towels and sun loungers. Before booking, we had seen a few reviews mention that the location wasn’t ideal, and while it’s true that the resort is set on a hillside and a bit removed from the town and temples, we didn’t find it to be a major issue. The resort provides a free shuttle bus into town on a set schedule. Additionally, they helped us rent a motorbike (highly recommended if you're comfortable driving)—we paid 300 THB per day and loved having the freedom to explore nearby temples and markets at our own pace. Most of the places we visited were just 15–20 minutes away, with a few farther spots around 40 minutes, which we didn’t mind at all. The resort also has its own app. It lets you access all services and chat directly with the staff, which made everything so easy. The response time was immediate—when we requested a motorbike, they sent us a photo of the available bikes with prices, and it was ready within 10 minutes. One thing to note: because the resort is built on a hillside, all rooms and villas are only accessible by walking, mostly via stairs. Some areas have ramps, but not all. It’s worth keeping in mind if you're traveling with small children or have mobility issues. The layout is more like a maze, with villas spread out across different levels. The pool, beach, and restaurant are all located at the bottom of the resort, and we didn’t see any alternate way to reach them besides the stairs. Overall, we had an amazing time and would absolutely recommend this resort to anyone looking for a peaceful and scenic get away. We would definitely come back again!