Outrigger Koh Samui Beach Resort

Goh Chui Mei

We had a wonderful 5-night stay and were truly impressed by the exceptional service throughout. Jeremy from the customer experience team was incredibly friendly and made us feel very welcome. Non was fantastic—he helped us with our baggage during both check-in and check-out, which we really appreciated. The staff at the swimming pool area were consistently helpful and attentive. Though we didn’t catch all their names, they went above and beyond—including remembering our daughter’s name every time we visited the pool, which meant a lot to us. Thank you to the entire team for making our stay so memorable!

Catherine D

Lovely hotel with excellent staff, in particular Ice, Jeremy, Noo, and Nut. The food was delicious, but expensive if you had to eat outside of the half-board package. The wine choices on the half-board option were woeful, however, and something the hotel should look at changing. Lamai is a quiet option, compared with the much busier Chaweng and Bhoput areas. The beach at the hotel is lovely, and staff try hard to keep it pristine, despite Mother Nature's constant influx of seaweed. The Edgewater Bar across the road became a favourite spot to relax after the very helpful Ice changed the music to a softer, easy listening vibe, much more appropriate for such a lovely setting. Thanks, too, to the traffic control guys for keeping everyone safe. Watching the comings and goings across to the little outdoor gym on the island was fun, and it was a real treat to see the muay Thai boxers make their way there for training. The second pool area is a wonderfully quiet place to read, swim, or have an afternoon nap. Our room was beautifully clean and not full of unnecessary extras like cotton buds, sewing kits, toothbrushes,etc, which could be ordered through the app if you so wished. Breakfast had wonderful choices, including my husband's favourite, the egg station where the lovely chef made delicious eggs to order. Overall, we had a wonderful 10 days here and would recommend it. Thanks to all who made our stay so comfortable. Best wishes, C and M

Cam

After some thought, I’m going to give this place four out of five stars. Pros: - The hotel building and grounds are really beautiful; - Staff were friendly and helpful; - The room had a kind of quaint charm; Cons: - The breakfast is held in an open-air space on the ground floor. This is a serious problem. On one occasion I saw a cockroach crawling on the fruit. On another, ants got into a bowl of honey. I actually saw a bird fly in at one point to help itself to a bowl of jam. The staff didn’t seem to notice these food safety breaches, although acted quickly when I pointed out the ants. For a five-star establishment, they need to urgently address their breakfast buffet safety standards; - There is a very busy road dividing the main building from the pool area by the beach, and, despite two security guards stationed by the crossing, it was a frustrating and seemingly dangerous experience trying to cross the road multiple times per day; - The room, while nice, showed some evidence of being a bit run down in places. There were also some grease stains behind the bathroom door that I got rid of quickly by cleaning myself. Some attention may need to be given to updating the rooms to a five-star standard; - The gym is pretty sparse. Obviously not everyone will care about this, but I enjoy regular gym sessions and probably would have liked to see a bit more equipment available; - The resort is located away from the centre of Lamai. Ordinarily I don’t mind walking, but the road to town is extremely busy, choked with exhaust pollution and the sidewalks are an afterthought. Walking around was not an easy nor pleasant experience. For those not planning on leaving the resort this will obviously not be an issue, however it was for me. In summary, this resort was a pleasant experience but fell short of my expectations for a five-star establishment. As a comparison, we also stayed in Bangkok for three nights at a (definite) five-star hotel in Silom, which cost us less per night than Outrigger while delivering better rooms, better gym and a better breakfast experience.

Ketul Patel

Staff were friendly and helpful, only problem was that they seemed to be very short of staff in all departments. Breakfast was ok, due to the staffing issue, tables and plates were left for long periods or racked up in corners of the breakfast area. The bar/swimming area/ restaurant (a walk across the rd) was nice, but approximately 4x the cost of neighbouring restaurants. We opted for the lounge access, and club rooms. Options of snacks very limited and often through the week repeated. Nice selection of drinks in the evening, and free coffee thought the day. All in all a decent hotel, what the decent facilities - unlikely we will stay again.

Mark

I had high hopes for OUTRIGGER Koh Samui Beach Resort, but unfortunately, our stay was far from pleasant, this is far from a 5 start hotel!!. The biggest issue? The overwhelming smell of mold in the room. If you don’t request an air water humidifier, everything inside will become damp within hours. Even with the humidifier running 24/7, I had to empty it at least four times a day during our four-night stay—an absolutely ridiculous inconvenience for a supposedly high-end resort. The fact they have that air water humidifier is obviously a known issue they are facing. On top of that, the rooms are incredibly dark, making it necessary to keep the blinds open for any natural light. The problem? Our room was right next to the pool, meaning anyone passing by could see straight in. There was no sense of privacy at all. You will need to make sure you get Level 2 or higher otherwise you will have no privacy. The walls were thin and you could hear the footsteps from the room above you and hear people talk from the room beside you. However the hotel staff and cleaners were friendly and had good service.