Mai Samui Beach Resort & Spa

Fa Fara

Professional Housekeeping, but Front Desk & Management Disappointed My stay was a last-minute booking, chosen for the hotel’s good reputation, reasonable price, and multiple branches. At check-in, I politely requested a birthday room decoration for my mother and brother, and was told it would be arranged. However, despite waiting as instructed, neither room had any decoration even after 45 minutes. When I followed up, the story changed, and manager claimed it was a “communication mistake” and “urgent requests can’t be done in one day.” While the manager seemed dismissive, I truly appreciate the Head of Housekeeping, who was apologetic, responsible, and assured me she could have managed it even last-minute if she had been informed. My 3 stars are solely for her professionalism and willingness to take responsibility. Something the front desk and management should learn from.

Amanda Lavery

When we arrived it was very nice, so well kept. It's really peaceful in Mai Samui. A few cafes/Restaurants near by that are walkable to. We went to a cafe called Kovani Samui, they do frozen yoghurts, sandwiches etc so is nice to go for something different. There is a free shuttle. It goes to 2 of the towns, but the timings weren't that good. You are tied to the hotel after 4.30 pm unless you get a taxi back. It's a place for relaxing and not ideal to stay any longer than 2 nights. Friendly staff and can't do enough for you.

i Astro

The hotel left a great impression. Our room was cleaned daily, with fresh bedding and towels provided every day. We enjoyed the breakfast; everything was delicious. Our room had a view of the pool, and the beach area was well-equipped with comfortable loungers, beautiful palm trees creating a cozy atmosphere, and a bar where you could enjoy drinks. The hotel isn’t new, but it’s very well-maintained. The staff were friendly and attentive, always ready to help. While swimming in the sea wasn’t ideal due to the rocky shore, the pool was excellent, so it didn’t bother us. All of this made the stay even more enjoyable. We stayed for a couple of days but would have happily stayed longer.

Patryk Bronisz

I must admit that this hotel exceeds all my expectations. Located 5km from Nathon, in a really calm area. Private Beach is amazing, room is very spacious, well equipped and in case of a bad weather, it has Netflix, Amazon Prime. Breakfast was the best i've every experienced in a hotel. Everything you need, from continental breakfast, though thai food, pasta, finishing by fresh fruits, juice and coffee. Staff is extremely friendly. You can take a bike or kanoe for free, they also offer shuttle bus to Nathon and Chewang for free. More than i would expect for that price.

Phill Robertson

The rooms were well designed, cupboard & draw space was limited it had a large bed (quite comfortable 3/5). Bathroom was good with a sunken bath and louver panels which opened to outside (nice touch 4/5). Balcony with table and day bed this was okay could do with mosquito screen(3/5) We occasionally had very small ants (it's Thailand it's going to happen 3/5). Air con was fairly good 4/5. The complex was nice staff were helpful if they understood what you said. (things didn't get done the first time 3/5). Swimming pool was big but no lounge beds beside the pool 3/5. Beach looked okay but it was shallow and the sand had sediment over it 2/5. The restaurants were nice good menu tasty food drinks were cold 5/5. Amienitys/activities:- squash, badminton, gym, yoga mats. these all looked good but no one was using them 4/5. We booked a spa session but canceled due to sunburn the place looked nice plenty of treatments on offer 4/5. I asked about the kayak and told it was broken I was disappointed 1/5. Overall the place was tired I found a few safety issues several floor lights were broken and became trip hazards. The fire alarm in block B Had an alarm fault. (possible detector head fault). Money needs to be spent on the place to bring it up to 4 stars Overall I would say 3 to 3.5 out of 5. We did enjoy our stay though.