Bahia Principe Luxury Akumal

Samantha Maksymetz

We had dinner at Katok tonight, served by Eric and Alexander. Eric was our favourite! Friendly, personable, making jokes with us. Both servers checked in frequently to ensure our meal was great and we didn’t need anything. The food was great! It’s our favourite restaurant to visit when we come for holiday. The portions are good, some of the ribeyes are HUGE!!! Bring an appetite for sure.

Mark H

Guillermo has been fantastic getting guests involved in the activities, my daughter and I particularly loved the aqua gym, crazy games and Mexican bingo. He is very approachable and helpful too, so an excellent asset to the entertainment/animation team. Update, as still here and thought initial review was for the entertainment/animation only. I would like to say thanks to Jose (Reception Supervisor) who was fantastic on our arrival, helping us to secure rooms which we love and suit our needs. Also, thanks to Francisco (Reception), who has been so helpful and approachable during our trip. Thanks also to all the staff that work so hard to make peoples stay at the resort so special, from bar/lobby staff, restaurant workers, the cleaners and grounds keepers. A special mention is required for Santiago (Bellboy Service in the Lobby), as what a fantastic individual he is. They are the first and last service you will normally meet when entering or leaving the lobby via the main entrance, so somewhat the forward facing element of the Akumal resort. He is so helpful, engaging and happy to assist with advice when asked. I would especially like to mention Miguel (Guest Relations), who has been so helpful and approachable during this stay. We are by no means demanding guests and tend to go with the flow, but have had a couple of requests for services/facilities this trip which he has been instrumental in arranging. We appreciate that he is not a miracle worker, but he really isn’t far from this with assisting guests where possible. He’s an absolute asset to the guest relations team, thank you.

Herb Ratchford

This is my first ever review…We were (6) returning guests (me & my wife have been here (20) times) we are Just leaving the resort after 7 nights & it’s changed dramatically, it’s very very difficult to get a restaurant reservation, during previous visits we had (7) various nights at different restaurants, for all (6) of us but this time we were lucky to get (2) different restaurants, one night we could only get (3) people in (2) different restaurants..if you don’t book (10) days before arrival you cannot get in because they are all full..some restaurants are closed or have cut back on the number of reservations available…for example the Ku’uk restaurant at the infinity pool used to be open for breakfast and lunch (apparently it will open Dec 1st.) but it’s closed except for some evening dinners, the infinity beach bar was not open (apparently they will open Dec 1st.) We will return in January because we have booked a while ago (many returning family members) Occasionally the lineup for drinks (evening entertainment bar especially) are very long.So we were disappointed but I believe that it simply wasn’t “as busy” as it usually is and it’s natural for them to cut back. The foam party at the infinity pool was spectacular with lots of participation and really enjoyable. (These are only my personal opinions & all staff members are kind, helpful, polite, respectful and welcoming..)

Sherry Palmer

We are at the Bahia Principe Luxury Akumal and the stay has been amazing. If you are in the sports bar look for waiter Bryan! Bryan has made our evenings a lot of fun and memorable. He is funny, very personable, interacts with the guest and serves a few mean drinks. We were having a great time and he made it extra special, he played a game of Russian Roulette with shooters, it was hilarious. We drop in every night just to say hi and have a laugh or two!! Definitely the best bartender at the resort!!

Vanessa Bramlett

Clean, quick and kind service from nearly all the staff at the resort. The shuttle drivers, housekeeping, room service, and service at the specialty restaurants and sports bar were great. Only exception would be the breakfast buffet. Service was okay but seemed disorganized and chaotic. We did not look forward to going each morning and wished there was another option. We even tried the room service of the breakfast, and the options were disappointing. But again, all the people we encountered at the specialty restaurants and food quality at those, was wonderful. Wished the AC was better at the fruitos Del Mar and dolce vita restaurants… we enjoyed our meals and service, but rushed to leave because of the uncomfortable temperatures. Our pool room was beautiful and our room stayed stocked with towels and supplies and the cleaning crew were the kindest group of the resort. Wish for an all inclusive, that there were more drink brands offered. Quality of liquor was not that great so we often stuck to just beer and wine, and ended up purchasing our own bottles. Overall, would probably come back and would recommend.