Bahia Principe Luxury Akumal

Mark H

Guillermo has been fantastic getting guests involved in the activities, my daughter and I particularly loved the aqua gym, crazy games and Mexican bingo. He is very approachable and helpful too, so an excellent asset to the entertainment/animation team. Update, as still here and thought initial review was for the entertainment/animation only. I would like to say thanks to Jose (Reception Supervisor) who was fantastic on our arrival, helping us to secure rooms which we love and suit our needs. Also, thanks to Francisco (Reception), who has been so helpful and approachable during our trip. Thanks also to all the staff that work so hard to make peoples stay at the resort so special, from bar/lobby staff, restaurant workers, the cleaners and grounds keepers. A special mention is required for Santiago (Bellboy Service in the Lobby), as what a fantastic individual he is. They are the first and last service you will normally meet when entering or leaving the lobby via the main entrance, so somewhat the forward facing element of the Akumal resort. He is so helpful, engaging and happy to assist with advice when asked. I would especially like to mention Miguel (Guest Relations), who has been so helpful and approachable during this stay. We are by no means demanding guests and tend to go with the flow, but have had a couple of requests for services/facilities this trip which he has been instrumental in arranging. We appreciate that he is not a miracle worker, but he really isn’t far from this with assisting guests where possible. He’s an absolute asset to the guest relations team, thank you.

Vanessa Bramlett

Clean, quick and kind service from nearly all the staff at the resort. The shuttle drivers, housekeeping, room service, and service at the specialty restaurants and sports bar were great. Only exception would be the breakfast buffet. Service was okay but seemed disorganized and chaotic. We did not look forward to going each morning and wished there was another option. We even tried the room service of the breakfast, and the options were disappointing. But again, all the people we encountered at the specialty restaurants and food quality at those, was wonderful. Wished the AC was better at the fruitos Del Mar and dolce vita restaurants… we enjoyed our meals and service, but rushed to leave because of the uncomfortable temperatures. Our pool room was beautiful and our room stayed stocked with towels and supplies and the cleaning crew were the kindest group of the resort. Wish for an all inclusive, that there were more drink brands offered. Quality of liquor was not that great so we often stuck to just beer and wine, and ended up purchasing our own bottles. Overall, would probably come back and would recommend.

Adam Clifford

Excellent resort! One of the best we’ve stayed at. Staff was super friendly and helpful and the food was excellent. We were here for dia de los muertos and the extra touches, decorations, and celebrations were incredible. Our daughter also loved spending time in the kids club where they did a dance performance and a talent show. We would definitely stay again. Thank you to the team for an amazing stay

Victoria Scott

Hotel is beautiful with a lovely beach and fantastic food, but what makes it is the staff who are outstanding. Staff are always working hard from groundspeople to life guards and maintenance and clear int staff. Waiters were brilliant Edgar and Hermione, were wonderful as were the cafe staff. Entertainment team were particularly fantastic, Cesar, Fabiola, Oswaldo, Isaac and Milton. Our room was a bit tired but the newly renovated rooms look great. More variety or entertainment shows would be good and it would be nice for the children to meet the performers as we’ve experienced in other resorts.

R R

⭐️⭐️⭐️⭐️⭐️ Our stay at the Bahia Principe Akumal was absolutely amazing, and a huge part of that was thanks to Miguel from Guest Experience! From the moment we arrived, Miguel went above and beyond to make sure everything was perfect. He was incredibly friendly, professional, and attentive to every detail — always checking in to see if we were enjoying our stay and if there was anything he could do to make it even better. His warm personality and genuine care made us feel so welcome and valued. Miguel truly embodies what exceptional guest service is all about. Thanks to him, our vacation was unforgettable, stress-free, and filled with great memories. If you’re visiting Bahia Principe, make sure to ask for Miguel — he’ll make your experience next level! 🌴✨