Bahia Principe Luxury Akumal

Alison Walker

Don’t stay here unless you like feeling like an inconvenience! Came for my honeymoon, was told at check in they would do something special in our room for our honeymoon- that never happened. The service at the buffet was anything but great, felt like an inconvenience every time we wanted a refill. Can’t even take food back to the room, and they’ll chase you down if you leave with their glasses - only can walk around with an 8oz plastic cup. Same cup all their watered down, sugary cocktails are served in. Never been more disappointed on a vacation and the fact that this is our honeymoon stings even more. I understand the good google reviews, as they come to your table and wait for you to give them a review… make sure to be watching you the entire time before you leave, so yeah who will leave an honest review that way? Not to mention found a cockroach in our room too. The mini fridge they say they will stock daily, they must stock with whatever they have left, because only certain items have been restocked. Super overpriced for the service and quality. And getting a taxi? Outrageous prices through the resort. Don’t stay here unless you like disappointment at a high cost! Oh yeah, the alacarte dining is impossible to get reservations for, so enjoy the buffet! Or not. Since they don’t restock items there either. Waited and talked to over 4 members of staff over 30 minutes just for some shrimp cocktail- a cold dish… Room service? That’s included but it will come to you cold. Oh yeah, my husband also got food poisoning while here. WOULD NEVER STAY AGAIN. I would however, recommend this to my worst enemy. If you want to have a sour stomach, overpriced rooms, and horrible food, come and stay here. But for us, never again.

Farah

My family and I had an excellent experience at this all inclusive resort. The staff works hard to accommodate its guests. We had such an amazing experience here and hope to visit again in the future. Food: A La Carte- fantastic! When we couldn’t get reservations for every night, I emailed the resort and they helped me land reservations. Buffet- delicious! Good variety. I thoroughly enjoyed the breakfast every morning and sometimes came for lunch too. My only complaint is that a few of the items in the buffet area was not labeled with transparency about pork, so I had to be cautious and ask. We also tried the snack bar and room service and enjoyed both! The coffee shop was delicious and always well stocked with yummy pastries! Babies: Staff always brought extra water bottles and milk for us when we asked, as we needed it for babies. Staff also helped us lift our stroller on and off the trolleys which was a big help. Entertainment: We enjoyed the group activities around the pool deck! Special shout out to Ramon, Giovanny, Mariana and Karla, who were all especially social and friendly. Guest Service: Thank you Nayeli for a smooth check in process and for accommodating a room with a short walk due to our children, and shout to Saltiel who was especially helpful with reservations. Spa: Thank you Eloisa from the Bahia Spa Coba facility for the excellent facial and message. Your friendliness and professionalism made it an excellent experience. Photography: Thank you Santos for the excellent and creative shots, you are great with children! Housekeeping was efficient and consistent with their schedule! Maintenance staff was courteous and helpful. Everyone we encountered on the property was friendly and helpful! Property: -The grounds are very well kept and clean. There was also always some minor upkeep work happening on the property- nothing that caused disruption- which tells me that management is always on top of the maintenance! -The beach and pool have plentiful seating. -Seaweed was never a huge issue.

Jay

We had an amazing two-week stay at Bahia Akumal — everything about this resort was fantastic from start to finish. The grounds are beautiful and well maintained, the rooms were spacious and spotless, and the food options were varied and delicious every day. Even after two weeks, there was always something new to enjoy. The beach is nice and relaxing, with clear water and good snorkeling nearby — a great place to unwind and enjoy the sunshine. What really made the experience special was the staff. Everyone was friendly, professional, and genuinely happy to help. A special mention to Miguel, who went above and beyond to make our stay unforgettable. His kindness, attention to detail, and great energy made us feel so welcome — he is a real credit to the hotel. Jay

S H

We’ve just returned from our second two-week family holiday here, travelling as a family of four with adult children, and once again we had a wonderful stay. We stayed in the adults-only Block 83. While the rooms are a little outdated, they are bright, well maintained, and cleaned thoroughly every day. The staff throughout the resort are consistently friendly and welcoming, particularly in the restaurants, buffets, and housekeeping. A special mention must go to Miguel and Francisco, who went above and beyond to ensure our stay was enjoyable. The lady at the reception in Block 83 was also extremely pleasant and helpful. We managed to secure dinner reservations most nights. The restaurants are all modern and beautifully designed; however, the food isn’t always consistent. Our favourites were Katok and Gran Tortuga, although had we only stayed for one week, we likely wouldn’t have been able to get reservations at either — despite checking in online prior to arrival. The resort itself is very large, which we liked, as it offers different areas of the beach to explore. Staying in Akumal gives access to the restaurants & bars across all the resorts. The coffee shop deserves a mention as well — the coffee is excellent and the ladies working there are superb. That said, there is usually only one person preparing drinks, which can lead to long queues at times. Overall, we had a fantastic two-week stay and would happily recommend this resort.

Kaila Hunte

Had a lovely vacation. Amazing staff who are very kind and attentive especially Elizabeth, Jonathan, and the entertainment staff at the main Akumal pool. We were visiting as part of a large group so I didn’t know what to expect but the service was wonderful from all the staff we interacted with. One downside was that we could not all be seated together for the a la carte dinners despite none of the restaurants being fully booked. We were told that they don’t seat tables with more than eight people because otherwise it would be too loud. We also were only given late seatings 8:30-9:00 and that was not the most appreciated by the wait staff (not that they gave us worse service because of the timing though!). The hotel complex is quite large but the shuttles are plentiful and frequent. Our room was lovely and in one of the updated villas which was a nice surprise. Lots of wildlife on the property too. If you’re into birdwatching you’ll definitely see a few unique specimens without having to leave the hotel! Breakfast buffet 10/10. What a wonderful first visit to the Yucatan peninsula!