Aria Resort and Casino

Bee Greenberg

Arrived Thursday night and check in line was normal. Kiosks for quick check in did not work so we had to wait in line. Once we got our key, walked through the casino which was nice and crowded for the evening . Lots of tables and slots spread out nicely. The room was fine. Nothing fancy. Biggest issues are the walls are so thin you hear everyone talking in the hallways and doing what they’re doing in their rooms. I woke with an alarm from a room a few down from me going off and the pipes making weird noises. On top of that, our electric blinds wouldn’t open so it’s constantly dark and dreary in our room. Called the front desk multiple times with the promise from them that someone would come and fix but alas, no one shows. On top of that, we asked for a different room and they have nothing. Okay…. Horrible customer service, zero empathy, not going to stay here again. Not worth the money!

Carla Ayres Musa

My husband and I were so excited to return to the Aria for our annual trip to Vegas, after staying at a couple other places. The rooms simply were not as nice as we remembered with no coffee machine, DVR/cable disconnected, phone not working to even record the issues. The upgrade was available but we had to pay almost 200.00 extra per night and while the credit is very kind, is spent on one bag of chips from the Minibar. Having said that, the housekeeping team and general staff were amazing, attentive and kind. The casino was fun and lively. I just feel that the hotel rooms and amenities aren't as nice as previous visits, unfortunately ... and I wonder if this is due to "blocked" rooms given to Expedia travelers which is where we booked?

aisha

ARIA Resort & Casino in Las Vegas is a luxurious destination that truly stands out. With its AAA Five Diamond award, it offers an exceptional experience, blending modern architecture with world-class amenities. Guests can enjoy technologically advanced rooms and suites, a variety of fine dining options, and a vibrant casino. The resort also features a state-of-the-art fitness center, a relaxing pool area, and a collection of fine art that adds a unique touch to the ambiance. The location is perfect for exploring the Las Vegas Strip, and the service is consistently praised for its excellence. Whether you're there for leisure or business, ARIA provides a sophisticated and memorable stay

Negan

This hotel was disappointing considering the price point. The pool had quite a few chairs with bird poop that had not been cleaned. The drinks at the pool were ridiculously priced and not made correctly. I order a strawberry daiquiri that was liquid ab no crushed ice and a beer which was $38. The room had a few curtains that were off the track so the curtains wouldn't close properly. The toilet seat was stained and needed to be replaced. The ac didn't work in my room. We had the temp set at 65 but it wasn't blowing cold air and the room was stuffy. The caulk around the tub was black and cracked in spots which is relatively easy to fix. The staff at the entrance points to the rooms were not friendly. Also why do we need our bags checked if we are entering the pool area? It just didn't feel like an upscale hotel and we were highly disappointed. The only plus was the bed which was extremely comfortable.

Alex Z.

I recently stayed at Aria Las Vegas, and the experience was a complete letdown—especially disappointing because my wife had planned this trip as a birthday getaway for me. It started badly right at check-in. Their credit card machine was malfunctioning and placed multiple charges on my card. Although the machine showed the transactions as “approved,” their system claimed they were “declined.” I was forced to use my Canadian credit card, which meant getting hit with foreign exchange fees and a poor conversion rate—definitely not how I expected to start my birthday trip. When I brought this up to the front desk, the staff said they could only waive one night of the resort fee and told us to come back at checkout to discuss waiving the rest. At checkout, we did exactly that, only to be met with an eye-roll and a dismissive “we already waived one night” attitude. When I tried to show her the receipts and screenshots. The front desk clerk told us to “go talk to the MGM host,” clearly just trying to get rid of us. So we did, and thankfully the MGM Rewards host was much more professional. But since we had already checked out, he explained there wasn’t much they could do. He did call the front desk and was able to get one more night waived, which we appreciated—but it shouldn’t have been that hard in the first place. Oh and he was only able to do it because we spend quite a lot on their slot machines. It didn’t stop there. One day during the stay, housekeeping didn’t even clean our room. We were out by 9:35am and came back around 3pm to find the room untouched. I had to call to request housekeeping (twice) —something I’ve never had to do at any other hotel in Vegas, and I’ve stayed at most of the big ones on the Strip. Oh—and whatever you do, DO NOT order the ramen from room service. The noodles was soggy, tasted off, almost as if they’ve frozen the noodles for a long period of time and just microwaved it. We ended up throwing the rest in the trash. Felt like I paid $50 (including a $10 service fee) for two thin slices of meat in broth. Total waste. The burger wasn’t bad, but it didn’t redeem the experience. Overall, this was supposed to be a special trip, and instead, it turned into a string of frustrations. Aria used to be a standout, but the level of service has gone WAY downhill. Not planning to return anytime soon.