Caesars Palace Las Vegas Hotel and Casino

Zo

🤬 Should no longer be considered a 5-star hotel!!! Got the biggest ick. They no longer do plated in-room dining service. You get your food like any Uber eats order. No robes even though we stayed in a suite. Rooms look mid at best, no elegance. Checked in and the body wash dispenseer was completely empty. No fridge to use for storage, just a snack bar and small drink fridge for overpriced items which they monitor and charge you for. There's a coffee maker but to make coffee, you have to buy the coffee from the snack bar. You're paying for the decor on the casino floor as the service and experience has gone down. Go elsewhere or go overseas where "5-star hotel" means something, especially at $300-$600 a night. Upside is its "walking distance" to a lot of things/places. "Next door" means .5-1 mile walking, but it is next door.

Brittany Bedford

Great anniversary and Christmas stay, but disappointed with room view We spent 5 days here celebrating our 1-year anniversary and Christmas. The hotel is a bit pricey compared to others, but the location is unbeatable—right in the center of the Vegas Strip. Our room had a nice stand-up shower and tub with jets, plus a double sink. However, the hotel wasn’t busy or full during our stay, yet we were given a room with a terrible view—just the top of an attached building. I had requested a better view and was really disappointed they couldn’t accommodate us when they had availability. The view was my only complaint! My husband won $350 on the slot machines here—we never win in Vegas, so that was exciting! We had a wonderful anniversary and Christmas stay. We’ll definitely be back!

Jodi Knowles

Its right in the middle of everything so youre able to walk most places or grab a cheap rideshare. The view from our room was incredible. The tub was huge and had jets. The casino is beautiful and the pool area is huge. They have a few different pools with cabannas and a sun dial.

bart burkhart

Im only reviewing the room here, not the casino or additional services. Our room was a standard king. Room and bathroom have been recently updated and look fairly decent. The bed was comfortable and the shower was hot. However… Hallway noise. Any conversation that occurs in the hallway, you will hear clearly as though it is happening in your own room. Just be aware that it isnt the quietest place on the strip. If you enjoy sleep, stay elsewhere. Basic hotel room services. What the hell are we paying a $60 per night resort fee for??? You would think that $60 per night would include things like in room coffee, or, you know, a fridge. These are the most basic services that are included in the most fleabag hotel that you can rent by the hour. EVERYTHING is an upcharge. Nothing in this room is complimentary. If you need a fridge to store medication or breast milk? $20 per night. Seriously. Had a crappy night of sleep because the neighbors had a conversation in the hallway and now you are just dying for a hot cup of coffee to start your day? $10 my friend. I dont understand how LOWER cost hotels will have more included services than this place. Finally, cleanliness. The room was mostly clean but there were some concerning drips of red liquid on the tile when we checked in. Could have been that some tipsy guy bumped into the wall and spilled a few drops of his pinot, or it could have been the result of something much grosser. Bottom line is the floor did not get mopped well.

Jess You

Absolutely Disgusted - Sewage on My Belongings and No Resolution Upon checking in, my husband used the shower, only to find it clogged, flooding the bathroom. We called the front desk, and maintenance arrived. The worker did his job, told us "all done," and left. When we re-entered the bathroom, we were horrified. The maintenance worker had apparently rinsed his tools in the sink, splashing sewage water all over the counter and, worst of all, directly into my open makeup bag (shown in the picture). The contents were contaminated. It was unsanitary, disrespectful, and utterly disgusting. I complained immediately. The front desk agent, while apologetic, oddly defended the worker by saying he was "from a different department." She offered to waive the resort fee and upgrade our room, stating it was the best she could do. While the upgraded room was nice, it doesn't replace expensive, personal items ruined by sewage. How could anyone think it's acceptable to rinse tools in a guest's sink next to their belongings? I was willing to leave it at that, assuming the staff had done their best. However, after checkout, I discovered you charged my card $90 for the very resort fees and late checkout that were promised as complimentary. I never received an email receipt as claimed. My multiple calls to resolve this have gone completely unanswered. So, to summarize: · Sewage-splashed personal property with no real resolution. · A broken financial promise, resulting in unauthorized charges. · Zero accountability or follow-up when trying to resolve it. This is unacceptable. The incident itself was a gross failure in staff training and respect for guest property. The billing issue and lack of communication afterward show a complete breakdown in customer care. I am beyond disappointed and would never recommend this hotel to anyone.