Las Vegas Hilton at Resorts World

Lily Wade

I stayed at Resorts World Las Vegas this week and unfortunately the experience fell far below expectations. I arrived on a Tuesday at 2pm, and despite the hotel being quiet — no major events, nothing hectic — I ended up waiting two full hours just to check into my room. For a property of this scale, it was surprising and honestly disappointing. I never felt taken care of or prioritized. I had issues setting up the TV. I called guest services at 10:40pm, was bounced to GetStreaming for troubleshooting, and then sent right back to guest services… who then had me wait 45 minutes for a tech to never arrive. The explanation was that there was a “shift change.” I get that people don’t want to overlap tasks at the end of a shift, but it really felt like a basic logistical miss for a hotel that claims to offer quality care. Any decent hotel would’ve handled this without making the guest feel like the inconvenience was theirs to absorb. The hotel itself is new and visually appealing, which is a plus, but even that was overshadowed by small details that signal a lack of care — like the stains on my curtains. It doesn’t match the level of hospitality and attention to detail they advertise. Overall, I’d rate the service at a 2 out of 5. There’s potential here, but the basics — timely check-in, responsive support, and attention to room quality — just weren’t there.

Wei-Ai Tai

On the surface, this Hilton at Resorts World has all the important vacation amenities: fancy spa, sprawling gym, large outdoor pool area, massive and affordable food court full of diverse international cuisines, a high-end steakhouse, numerous name-brand shops, and a rooftop bar with a panoramic view of the Las Vegas strip. However, the room was extremely underwhelming, as the carpet area around the closet was damp, and the room had a strong and strange odor to it. Shower door got stuck due to the worn plastic strips, and the door lock battery expired during my stay, leading to three different visits to the front desk and finally a security guard “fixed” the issue. The annoying room issues would have been magnified if I had spent more time in the room, but alas this was in Vegas so Hilton still gets an average rating.

Jet Fuel Cookies

For a somewhat a new hotel this place was kind of a dump… the strip view I got was hardly a view must of the windows was covered with led advertisement that you couldn’t enjoy any views just a tiny little window everything else was blocked…the carpets in the room extremely dirty had to have socks on at all times or your feet would be black gross 🤮 they need to pay their employees better because a lot of them are begging for tips… or maybe they need new workers… had a horrible experience at sassy sips from buying a single muffin that’s pre packaged and Nilo R being rude because as he said… oh you didn’t tip… dude flagged me down when I was walking with my family saying the room charge never went thru and thought i was gonna run off with the muffin even tho this was hours after purchasing it… ridiculous I left a 450 dollar deposit so people like Nilo R couldn’t say shit….I told him I like to tip for service I’m not tipping on a single muffin that’s pre packages… some workers will asked you for tip so be prepared… rude staff all together went to get food at michos tacos and the Cuban employee was talking mad shit about a customer that was right there in front of me just because he didn’t speak Spanish and was black… but I could understand everything smh I would never go back that’s what’s keeping people away from Vegas service is shit everything is overpriced and the vibes are off.. Wynn was my go to place but it has also lost its touch but 100 times better than resort world. Asking for basic amenities was difficult aswell had to call multiple times just to get some towels waited way over hour and half to receive them. The food court was decent but everything else just not up to standards I stayed at the 59th floor as an invited guest.

Ben J

We stayed here 4 nights and had a overall great experience. The rooms are very nice. We had a city view that we enjoyed. Check in and check out was very slow. During check out, one of their associates was approaching people in line and asking for our room numbers to check us out and we would receive an email confirmation. I hadn't received an email after 4hours and luckily came back since our flight was later and asked for a receipt. Turns out, there was a discrepancy on my receipt having me pay more than it actually should have been by $60. Thanks to the gentleman for making the adjustments but this is an absolute dishonesty in billing slapping additional fees on the bill. With the way the resort fees are already making you pay $220, wasn't this enough for you to overcharge clients without even having coffee or anything in the room for your customers, just way too much greed. Sadly I had to change the rating now from 5 stars because of this discrepancy.

Joyce Dyer

My husband was a 7 medal 4 bronze star disabled veteran. We were married 53 years. Sadly he passed away. My sons decided that I needed a family vacation. They knew that their Dad and I had loved Vegas. So, they surprised me with this wonderful family trip to Vegas. The Hilton resort was wonderful. The front desk manager Paul was fantastic. Rooms were great! The matress and pillows were so great that I wish I could have purchased them to take home! I couldn’t have afforded this trip without my wonderful family. They wanted me to have a great time and I did! Thanks Resort World Hilton for a beautiful comfy fun stay!