W Las Vegas

Boom Badly

Not recommended! While the room itself was spotless and very nicely designed, the overall stay was extremely disappointing. In the middle of August, with temperatures reaching 35–38°C every day, most of the pools were closed. The private pool belonging to the hotel I specifically booked was completely unavailable, leaving guests with no choice but to use the facilities of the neighboring Mandalay Bay. Even there, only the lazy river and the wave pool were open—neither of which allowed for peaceful relaxation or swimming. When I asked the staff why the pools were shut down, I received vague and contradictory explanations, including claims about possible storms. This made little sense, since all the pools are located next to each other, yet only some were kept open. It honestly looked less like a weather concern and more like pure cost-cutting—pretending it was due to “bad weather” while in reality simply not wanting to open the main pool. For a property that advertises itself as one of the most exclusive hotels in Las Vegas, this kind of dishonesty is outrageous. You pay premium prices expecting premium service, but instead are pushed into overcrowded pools at Mandalay Bay, and even there not all facilities are available. The worst part is the way guests are treated. Instead of offering a clear explanation or compensation, the staff’s response was essentially that if I didn’t like it, I could move to another hotel. Every day I saw other guests equally frustrated, asking the same questions and getting no real answers. This is not just poor service, it feels like deliberate deception of paying customers. Absolutely unacceptable, deeply disappointing, and certainly not what one would expect from a so-called top Las Vegas hotel. I cannot recommend this place to anyone.

Julie Burr

We normally love the W but this year none of our doors locked, including the entry door. We had to slam it shut if we wanted it to actually latch. Neither bathroom door locked, even though the doors acted like they lock, it wasn’t ever really locked. Idk if Mandalay is under new management or something but they used to mask the smoke smell with a pleasant beach smell and it was so noticeable that they didn’t do that anymore. We couldn’t wait to get to the W area where everywhere is no smoking and it didn’t smell so bad. The pool area was not only over crowded but there was garbage EVERYWHERE. It used to be very well kept but the garbage was crazy and the sand was everywhere as well. The water itself was clouded and did not seem clean at all. The air pump for floatations was broken and in general it just seems like the whole area was not in wonderful shape like it has been in the past. The pool also closes at 7pm which sucks. The parking garage says 7’ but some of their signs are broken or sagging in the parking garage so the roof of our van got scraped up and one of the entrances definitely isn’t 7’ even though it says it is and the whole thing scraped against our van, but only the one entrance. The room keys didn’t work to go in or out of the parking garage so we had to get a ticket every time we came in and had to buzz the front desk every time we wanted to leave. The rooms are usually nice and we love the 2 bathrooms and lots of space but this year it wasn’t it, unfortunately.

Calindy Green - Hayden

Disappointing Experience at the W Hotel I had higher expectations for the W Hotel, but several aspects of my stay were frustrating and disappointing. First, it felt incredibly inconsiderate that the in-room fridge was completely stocked with overpriced alcohol and water, leaving no space to store anything of my own. It's clearly designed to push sales rather than offer convenience to guests. The hallways constantly smelled like cigarette smoke or marijuana. The smell was overwhelming at times and gave me headaches on at least three different occasions. For a hotel of this caliber, I expected better air quality and enforcement of non-smoking policies. I also attempted to book a cabana online, but the hotel’s website was down for an extended period. By the time I was finally able to make the reservation, the price had jumped by $50. When we did get the cabana—at $575—I expected at least a semi-private, relaxing experience. Instead, there were people constantly wandering into our area to take photos of the pool, standing right in front of our chairs. The setup was nearly identical to the general pool area in terms of access and space, so I truly don’t understand what the extra charge was for besides a towel and a nameplate. To top it all off, the in-room hairdryer actually burned my hair, which caused damage and made me late for dinner while trying to fix the mess. For the premium price point and branding, the W Hotel should offer a far more polished and guest-focused experience. Unfortunately, this stay left me disappointed and unlikely to return.

Jacquin Green

Love this place!!! Very nice suites and the hotel is clean. There is a tram that takes you from Mandalay to Excalibur, in order for you to walk across to the remainder of the strip. So we really enjoy that access to that particular transportation. They also have a beautiful pool and very nice Day pool parties 18+.

Csaba Halasz

Disorganized service and billing overshadowed a promising stay. We recently stayed at W Las Vegas and unfortunately had a frustrating experience. We booked two rooms under one reservation. The online check-in was buggy and time-consuming (spent ~1.5 hrs online and on the phone with staff) and ultimately failed. I still had to check in at the front desk. At the hotel, check-in took another ~30 minutes due to a long line - precisely what I was trying to avoid with online check-in. The staff member was polite and explained that the hotel could only apply $400 in incidental holds, splitting it as $300 on one room and $100 on the other. About an hour after check-in, we noticed a new $200 charge on one of our credit cards. Confused, we returned to the front desk and waited in line for another ~30 minutes to find out that the hotel had added an additional incidental hold on the second room. We were told earlier that $400 was the maximum hold for the two rooms, but apparently they can charge $300 per room. We were assured these were only holds and would be released at checkout if no additional charges were incurred. Our rooms weren’t ready, so we were told we’d receive a text message when they became available. Once notified, we went to the key pickup station, but the QR code scanning process failed multiple times. We had to wait again in line for staff assistance—another ~30 minutes lost - before someone was able to manually issue our room keys. Unexpected credit card holds kept showing up - the unexplained $200 mentioned above and later a $107 charge, without any text, email or other notification. We had to go back to the front desk multiple times just to understand what was happening. In total, we spent approximately 3.5 hours dealing with check-in, checkout, and credit card issues. Staff acknowledged the issues but never apologized or showed empathy, which was disappointing. The rooms were nice, but the poor tech experience, long wait times, and confusing billing ruined our ability to relax. Based on this experience, I wouldn’t recommend this hotel for a Vegas trip.