Nobu Hotel at Caesars Palace Las Vegas

Ilona Botton

My stay at Nobu Hotel at Caesars Palace over the Christmas holiday ended in a way that is honestly devastating. Shortly after checking in, I discovered that the air conditioning in my room was not working. The room became unbearably hot—like a sauna—and I was forced to switch rooms. In the rush of relocating, I unknowingly left a diamond bracelet in the room safe. I did not realize the bracelet was missing until I returned home and unpacked. I am 100% certain it was left inside the safe. I immediately contacted the hotel, completed all required lost item paperwork, and provided detailed information—including a professional appraisal with photos—showing the bracelet was mine. The bracelet is valued at $7,250. Despite this, I was told the hotel could not check the safe because the room had already been reassigned to another guest. The bracelet was never recovered. This was not just a piece of jewelry. It was my mother’s bracelet. She passed away in 2008, and this was the last piece of jewelry I had from her. Knowing that it is now gone forever is heartbreaking. What makes this even worse is the complete lack of follow-up. I called multiple times and was repeatedly told a manager would contact me. No one ever did. Not a single call back. Refusing to check the safe—especially when I had documentation and photos that would have made ownership clear—was unacceptable. The people who occupied the room after me clearly took the bracelet, and the hotel’s handling of this situation showed a shocking lack of care, urgency, or compassion. For a luxury hotel operating at this price point, this level of service and responsibility is inexcusable. I trusted Nobu with my safety and belongings, and that trust was completely broken. I will never stay here again.

Ken Kelly

This hotel inside a hotel is dated, small, and overpriced. We had a reservation for a king room. Upon arrival they said our room was given to someone else and only a double bed room was available. The A/C cut off every 15 minutes and required someone to go over to the panel and wave your hand in front of it for the A/C to come back on. The shower dial would not work so water only flowed out of the handheld wand, not the top rain head. The pillows smelled like body odor. The mini-bar was super expensive, left no room for a water bottle, and triggered a $75 charge if anything was moved or personal items were put in there. The hotel did offer a $150 credit, for a 4-night stay in the wrong room, at their Nobu restaurant. That was a disaster too. The bill for four people at the restaurant was $1,007 and we all left hungry. The food was okay, but super small quantity with quality only being marginally better than any normal sushi restaurant. What a disaster. We know better next time, but perhaps this can help someone else. You've been warned.

Kate Weaver

NOBU staff were very nice and friendly. Was moved here from Caesar's Palace after they oversold rooms and could not guarantee our reservation. The NOBU staff were very accommodating. The atmosphere is very quiet with calm music playing. In the morning they have complimentary tea and coffee. I enjoyed the tea selection- very unique flavors. The room had nice decor and the bed was comfortable. The robe was nice and the provided toiletry kit had a lot of thought put into it.

Miro Mahserejian

am very disappointed with how this situation was handled. I reported a gold necklace that I left inside the room immediately after checking out. At that time, no one had entered the room except housekeeping, which makes the situation very clear. I want to be fair and state that the staff I spoke with were polite and friendly. However, despite this, I was repeatedly transferred to Lost & Found with no real investigation, no follow-up, and no accountability. The matter was never taken seriously. For a hotel that markets itself as a luxury property, this level of handling is unacceptable. Guests should feel confident that belongings left in their rooms are treated seriously and that situations like this are handled professionally. Unfortunately, that was not my experience. Because of this, I would not feel comfortable staying at this hotel again.

William Venegas

Our whole company made a massive reservation to stay at the nobu. We were staying for 7 days. 90% of our staff had to have our rooms changed as the a/c were not functioning. I swapped rooms and the room I was given was worse than the original. The shower was never really hot. The water kept jumping from hot to extremely cold. In the end I couldn’t take it anymore and left the property. I went to stay at another hotel. The staff tried to help but I wasn’t going to sleep in a sauna.