Nobu Hotel at Caesars Palace Las Vegas

Kate Weaver

NOBU staff were very nice and friendly. Was moved here from Caesar's Palace after they oversold rooms and could not guarantee our reservation. The NOBU staff were very accommodating. The atmosphere is very quiet with calm music playing. In the morning they have complimentary tea and coffee. I enjoyed the tea selection- very unique flavors. The room had nice decor and the bed was comfortable. The robe was nice and the provided toiletry kit had a lot of thought put into it.

ALB

TERRIBLE EXPERIENCE! After an eight hour drive we were frustrated that we added another hour trying to find our way from the garage through the casino to Nobu and getting checked in which was on the 72nd floor. The room was decent, but overlooked a rooftop with vents and ducts. There were dusty nightstands and gross remote control dirt but the bedding was wonderful. Too bad we couldn't sleep as the room was situated above or below one of their bars which had music so loud that we could hear the thumping bass and drums non stop, vibrating on our pillows. It was absolutely maddening and ruined our stay. The noise in general is deafening with blaring music throughout the hotel and casino, even outside, even at 6am, so having to deal with the noise in our room was unacceptable. Despite reporting this twice, there was no follow through. Also, our thermostat kept kicking off and defaulting to a higher temp so we awoke during the night with the room too warm and stuffy. This too was reported, the second time the front desk responded, "what would you like me to do?" Really? Incidentally, these calls to the front desk were from my cell because when I used the phone in the room (only one of two worked) to call the front desk, concierge, guest services, and housekeeping - no one answered, ever. Oh, and be prepared to get up and dressed, and take the elevator to the 72nd floor for a cup of coffee because they charge you if you use the coffee provided in the room. I paid to stay at Nobu, which I thought was a more upscale hotel but it turned out to be no better - and even worse - than the likes of a Hampton Inn. A huge disappointment and marred our few days in Vegas.

Maria O

Room was NOT ready until almost 6pm. Two of the 3 lamp lights were faulty, one of which was the right bedside lamp causing me to not be able to see well and I didn’t realize I left my black cased earbuds until I checked out. They were unhelpful with that. They asked me where I was and I said I was already at the airport. Then after telling me that if I had just left, it means the room hasn't been cleaned and the earbuds haven’t been located. What was the point of asking me if I was going to go back to the hotel for it??? The toilet flushed slowly and had to be unclogged.The coffee maker had a used k cup inside. I wanted to like my stay because it cost a bundle but I didn’t.

Kailyn Gonzalez

We just checked in today and everything has been great so far! Our room is perfect, spacious and clean. The team at the front desk was really great with giving us details for check-in ahead of time and an entire email that helped us locate the hotel + made us aware of all the amenities that our hotel offers. We seamlessly were able to leave our bags with the team for an hour before our room was ready for us, and they delivered our bags to our room within 15 minutes of us arriving back for our key cards. The hotel itself is quiet and calm - but located in Caesar’s palace, so we can simply leave our tower to experience a more lively feel. My only complaint is that the fridge is weighted, so you can move any of the items in it without being charged. You would have to pay $75 to use it for personal items. Additionally, there is a keurig in the room, but no k-cups were provided.

chad c

Overall was an okay experience besides for a couple of negative things. The staff was friendly. The location was good, had good access to the strip and other neighboring hotels. Also the hotel elevators to the rooms were located right next to the Caesars Casino so that was convenient. Now for the negative experiences we had. When we initially checked in, our room was not ready which was expected because we arrived a little earlier so we checked our bags at the front desk. When the room was finally ready we gave the front desk clerk our luggage ticket and was shown our room. They told us our luggage would be delivered to our room shortly. We waited over one hour until I finally had to call the front desk to see where our luggage was and it seemed the front desk clerk lost our luggage tag because we had to describe our luggage to them so they could figure out which luggage was even ours. So I am assuming it would have never been delivered if we didn’t call the front desk. Another issue we had was there was a used needle in one of the drawers of the dressers. Which was gross and alarming. (Picture included) We didn’t notice it was there until we were leaving and double checking we didn’t leave anything behind. Overall was okay besides for the two negative things but we will not stay here ever again because of them. Especially since we have had better experiences at other hotels in Vegas.