Alila Ubud

The Grzeszaks

The team and the setting make this property worth the visit. It’s out of the way for most coming to Bali but so worth it to enjoy a resort style property in the middle of the jungle with monkeys that you can see during most of your travels around the property. We had a little water issue in our first room which got fixed for about 30 minutes. They moved us to the room next door and things moved forward. During breakfast they apologized for our trouble the previous night, something we didn’t even bring up. An hour after breakfast they wanted to show us a villa we could move into for our second, and last night. We took the villa and have no regrets and applaud the team for doing everything within their power to make things right. Special recognition to Yuni, F&B Manager and the entire F&B team as well as Agung, Guest Relations Manager, for working behind the scenes to make the room situation right. The basic rooms are rather small, showing some signs of age, and with a bathroom situation that can put some people off. If you’re really close with your partner/travel companion, and I mean really close, it won’t bother you. I suggest that you splurge and get the larger villa and make it a trip to remember. We will give this property another opportunity should we be in the area again and it really is because of the team and setting.

Eliza Hyaie

Alila Ubud’s horizon-edge pool is every bit as photogenic as the travel mags promise—suspended over a steep ravine of palm and banyan, it feels like you’re swimming straight into a living postcard. I’ve clocked plenty of hotel pools across Asia, but this one’s vantage point is genuinely hard to beat, especially at dawn. This place is far away from the main tourist drag, so everything you need is on-site. Service was very friendly with genuine smiles, and names remembered, and they're helpful to chat about what we might enjoy in the region. They booked a nearby ATV tour for us (which wasn't great tbh, but that's not on them), sorted the driver, and the guide and even ordered takeaway coffees for us - I thought that was a great effort, that most staff dont do anywhere. Dining is split between two outlets, both of which punch above their weight. The themed buffet night drew us in with a cracking pork-belly station, but it was the Asian-style menu in general —and if you go, definitely order the beef rendang short-rib and green-mango salad—so much flavour! Wine list is just ok really, but that's Bali restaurants in general. The resort’s gardens and hillside and manicured terraces make the whole place feel lush and relaxing. Or actual villa was a really spacious natural wood and stone-floored luxury, with a private plunge pool. Even though the place probably needs a bit of maintenance (why Im only giving 4 stars) it is eactly the sort of understated yet higher end accommodation you would expect from a five star resort.

Khoffi Yosra

The view is truly exceptional and definitely the highlight of the stay. The front desk team was also very warm and welcoming, which I appreciated. However, I was disappointed because it was not worth the price. The room was very small, the massage in the Spa felt quite basic, and the breakfast was also rather simple for this price point. I have stayed many times at Alila Seminyak (the same chain in a different city) and the experience was much better.

pulak pareek

We had a truly wonderful experience here. Their hospitality is exceptional and genuinely stands out. The staff were warm, attentive, and incredibly accommodating, and some of the kindest people I have ever come across. A special mention to our host, who ensured every detail was taken care of so that our stay was seamless and completely hassle free. The food was exceptional, and the service remained consistently impressive throughout our visit. If you are seeking a peaceful escape far from city chaos, this place is ideal. It is perfect for anyone who enjoys being close to natural beauty, with tranquil surroundings that instantly put you at ease. The location is especially suited for couples looking to relax and unwind. Highly recommend for a truly memorable and refreshing stay.

Felicia Apostol

We absolutely loved our stay at Alila! The staff were amazing—always friendly, attentive, and eager to help. We originally planned to stay for 3 nights, but we loved it so much that we extended our stay for another 4 nights. Alila truly became the highlight of our trip! The monkeys playing around the pool and at our villa made the experience even more special. A huge thank you to the management and team for their exceptional hospitality and attention to detail. We can’t wait to come back