Alila Ubud

Anita Morris

Stunning location and views of the forested valley. Beautiful rooms. Gorgeous pool lives up to photos. Great breakfast spread. Friendly, helpful staff. That said, they inexplicably removed the fruit basket from our room on the second day. Breakfast service on the first and second day were excellent. Disastrous on day 3. The rooms are beautiful but the bathrooms look worn - corners especially don’t look properly cleaned, faucets have lost their shine, and thick caulking around toilet and sink show their age. Finally, we had dinner at the evening dance performance and didn’t find the dishes particularly flavourful. We very much enjoyed our stay but expected more at this price point.

Amit Kinger

We stayed at the Hyatt Alila in Ubud and were truly impressed by the serene, nature-immersed setting. The location is incredibly peaceful—perhaps a bit too relaxing for my personal taste, but my wife absolutely loved it. The infinity pool is a major highlight with breathtaking views of the lush jungle—easily one of the best spots to unwind. Breakfast was generally good, though service was inconsistent depending on the staff, especially at the egg station. We stayed in a Pool Villa, and the room was fantastic. The private pool was a great size, and the outdoor bathtub surrounded by a fish pond was simply magical—such a unique and calming experience. One downside was the monkeys—they were quite aggressive and made us a bit uneasy at times. Also, during a heavy rain, the roof of our villa started leaking, and we had to mop the floors ourselves to avoid slipping. The hotel offered to move us to a different villa (not a pool villa), but repacking would’ve been a hassle, so we declined. Unfortunately, there was no other compensation or follow-up, which was a bit disappointing for a property of this caliber. Overall, it’s a beautiful property perfect for nature lovers and those seeking tranquility, with a few service inconsistencies and room issues that hopefully are one-offs.

João Júlio Alves Luiz

If paradise exists, it's here. I don't regret spending all my time in Bali at this incredible hotel with very well-prepared and helpful staff and with a lot of local culture to teach those who arrive there. The location is a plus, the infinite pool is perfect and the monkeys bring an extra charm, but take care they really want your food. 🐒

Justine Tsai

I was surprised this property is rated as a 5-star hotel, as the service and facilities did not quite meet that standard during my stay. Upon arrival, there was no staff to greet us or assist with luggage, which set a poor first impression. At check-in, we were placed in a small, somewhat unusual room. The complimentary bicycles were another disappointment, as they were quite old, uncomfortable, and partly broken. The room itself felt outdated and on the smaller side. The shower was particularly inconvenient—the water immediately turned very hot, and with only a rain shower head, it was difficult to adjust the temperature safely. In addition, the walk-in design caused water to spill across the bathroom floor, leaving it wet and slippery. On a positive note, the location is beautiful. Being surrounded by rice fields made for a very pleasant atmosphere and relaxing walks. Overall, while the hotel has a nice setting, I believe there are better options in Ubud at a similar price point.

Thrishya Reddy

I’ve stayed in the Alila chain of hotels earlier and this has been the most disappointing experience by far. The property itself is stunning, set in a jungle vibe making it extremely peaceful like their other properties. The only sounds you can hear while walking are birds chirping or the gentle swish of leaves blown by the wind. We booked a basic room category as we were there only for 2 nights, and the room looked a lot bigger in the photos. Decent room size with an outdoor shower area and a small sit out. Privacy is an issue though. What I was most disappointed was the lack of organizational skills and management of the spa. My husband and I booked a couples massage and didn’t enjoy the experience for the price we paid. We enter to see the shower and wash area used by the previous guest and to my surprise it wasn’t cleaned up post their massage. The were wet patches there and the basin was also dirty. The slippers were wet so that meant they were meant to be reused immediately by the next guest. The problem I saw was the turnaround time between each appointment was too short, we don’t have any time after to have a nice shower even though the setting of the room is beautiful. And to top it all off - a couples massage and there’s only one towel. The staff are literally at the door waiting for you to get out. Overbooked and understaffed. I saw how quickly the room was cleaned up after our massage (by the spa staff member itself, not a house keeping staff) while we were sipping on tea - literally 3 minutes before the next guest comes in. Massage itself was nice though, the therapist was really sweet. Lastly we booked a taxi to the airport through the reception. Kind of them to accommodate us even though it was a last minute request (confusion of flights). We started a bit later than planned due to last minute packing, we timed it in a way to reach by 9AM maximum which was good (left at 7:35AM). However the driver wasn’t very well informed with the routes, maps showed a traffic free toll road with ETA of 9:05AM which was ideal, but he took us through a busy road putting us to through a lot of tension of whether making it to check in on time. Finally reached at 9:27AM. Fortunately we made it and he apologized too but the point is we paid thrice of what a Grab taxi was, the least we can get is a good driver who knows his way around Bali, not the tourist who’s been there for less than a week telling you which road to take. Safe to say I’m not coming back for sure.