The First Collection Marina

Emma Alston

I had a fantastic experience during my stay. The service throughout was consistently high-quality, and every member of the team contributed to making it smooth and enjoyable. Moira in the spa delivered one of the best treatments I’ve had—skilled, professional, and attentive. It was a real highlight of the stay. Azad and Sehani in housekeeping maintained the room to an excellent standard, always courteous and efficient. A particular thanks to Hamad on reception—professional, welcoming, and consistently helpful. He made a strong impression and set the tone from day one. Highly recommended.

ardi berisha

Perfect staff helping and caring for everything. Had a misunderstood about the room I booked but the manager of the shift mr. Akaf took care of it perfectly. The location is beyond perfect, dubai marina is the best for tourists in dubai, you can go to a lot of places in foot and also use a taxi for somewhere more far for very cheap payment. Everything you need very near, supermarket, liquor store, places to eat, pharmacy and a lot of beautiful stuff to see. Coming back here on my next trip for sure!

Allgäu 1983

Overall, the value for money at the price we booked was unbeatable. On site, we paid for an upgrade to the Grand Suite with sea view. The rooms are large, modern, and practically furnished. The view was very beautiful. The extra beds were an absolute disaster... they definitely need to be improved with a topper, as they were just as hard as the floor. Breakfast was fine, but could use one or two Arabic dishes. Dinner was very tasty, and the clearing service was very fast. In general, you can tell that the waiters are more relaxed in the evening, as the restaurant is not as crowded as during breakfast. When eating, it doesn’t feel like being in a hotel, but rather like eating at grandma’s house. Everything was well and strongly seasoned. The daily changing warm cake was excellent. However, the buffet could use one or two more dishes, or at least a bit of finger food. It’s not very suitable for children because, even though the food was delicious, the selection was relatively limited with two meat dishes, one pasta dish, one fish dish, plus dessert and sides. Sometimes there were dishes that not everyone likes, such as oxtail with a layer of fat. The pool was small, so we didn’t use it. Instead, we went daily to the Soluna Beach Club, which was included in our room price. In any case, we can definitely recommend the hotel with a good conscience. However, I would like to point out that we had a negative incident that personally upset me very much. We ordered via the QR code in the room, and it showed that the Coke was included at 0.00 AED. When the food was delivered, the person denied this and was extremely rude. I showed him the invoice that I had received by email, where the order and price were clearly listed. I also showed him how I scanned the QR code and placed the order, and he saw that it stated 0.00 AED. He became very loud and extremely unfriendly. I have never experienced anything like that. Even if it was a system error, I had the invoice, and a contract was thus concluded. They should have immediately satisfied the guest and then corrected the system later. After a complaint via the hotel’s WhatsApp chat and at the reception, they finally brought us the Coke (I had shown them photos and screenshots). But for me, it’s about the principle — such employees are absolutely unnecessary! A few kind words would have worked wonders. I would have fired someone like that immediately.

Sbahle

My husband and I had an amazing stay in this hotel. Beautiful and comfortable room. Nice rooftop swimming pool. Our room was cleaned every day. The breakfast buffet always had a lot of variety. The hotel has shuttle bus. We really enjoyed our stay.

Zahhirah Green

I strongly advise against staying at this hotel. My experience was extremely disappointing and concerning. I found a bedbug in my room, and while the staff did move me to a different room, the issues only continued. The second room had hair and food in the bed from a previous guest—completely unacceptable and unhygienic. I had to demand that the sheets be changed, the room be thoroughly cleaned, and my laundry be taken for cleaning due to the bedbug situation. To make matters worse, an item was stolen from my room. When I brought this to the staff’s attention, they were completely dismissive and refused to take any accountability. The lack of professionalism and concern for guest well-being was shocking. This hotel is not safe, clean, or trustworthy. I do not recommend staying here under any circumstances. Stay away.