Walt Disney World Dolphin Resort

Chloe Rideout

We had an awesome midweek stay with family at the Dolphin! We booked two nights so we could take our little one to Epcot and meet all the Disney Princesses. We wanted to be close to the theme park so we could get early entry and come back to the room for naptime, and wanted to take advantage of Bonvoy status. The location is perfect. I love the post-modern architecture of the hotels- so fun and kitschy with classy interiors. We visited three different restaurants there and had yummy meals, all with fast service (ideal for toddlers). The king room we booked is your standard 4 star hotel chain room that had a little bit of wear and tear if you looked closely, but had nice toiletries provided and a comfy bed and I appreciated that the bathroom had a real door (with a lock on it!) We could see the Magic Kingdom fireworks from our bed at night which was a nice touch. Housekeeping service was great. The resort pools were beautiful. The temperature only got up to the 60s during our stay but the hot sun meant we could still splash around for a bit the last morning, and had the baby pool area to ourselves. We would absolutely stay here again the next time we come to Disney with our kid.

bartsimsp

Our check-in experience at Disney's Dolphin Hotel was, unfortunately, a complete disappointment. It's unbelievable that a brand like Disney, expected to provide one of the most professional guest experiences in the world, could fall so short on such a fundamental aspect. Around check-in time, the reception area was utter chaos. Hundreds of people were waiting in line, and despite this crowd, we saw only one person working at the check-in desk. Yes, you read that right: hundreds of people... one person... This wasn't just slow progress; it was a complete system breakdown. The line moved at a snail's pace, people were getting increasingly frustrated, and everyone was asking the same question: "How can a hotel this size have such poor planning?" Families on vacation, guests with children, and people who had traveled long distances were forced to stand for hours. Instead of being able to relax in their rooms after a tiring journey, they were subjected to stress and anger from the very first moment of arrival. This wasn't just a matter of "it might be busy"; it felt like the result of completely poor organization and a management approach that didn't prioritize guest satisfaction. What should have been standard at a Disney property were simple but effective steps like extra staff support during peak hours, fast check-in points, clear directions, and alternative solutions (such as directing guests to mobile check-in, separate lines for families/guests with children, etc.). But we saw none of that. People just waited... and waited... and waited... No one provided clear information, and no one tried to speed up the process. It was completely a "you wait, we'll get to you when we can" attitude. Considering the hotel's location, brand image, and price point, this experience is truly unacceptable. People staying here expect not just "an ordinary hotel" service, but the quality associated with the Disney brand. But that perception of quality is shattered from the moment you arrive. Check-in is the first impression of a hotel, and unfortunately, the first impression here was very bad. In conclusion: Even if the room cleanliness, comfort, etc., are good, this disastrous check-in experience negatively impacts the entire experience. My advice to those considering the Disney Dolphin Hotel is clear: allocate extra time for check-in and be patient... because check-in here depends entirely on luck and how many people are working that day. It's truly sad that such a large hotel manages this process so poorly. Disney management absolutely needs to take this seriously and improve their staffing. Because we came here to have a vacation, not to wait in line at the reception for hours.

Diyaa Mo

An Exceptional Resort Experience with Disney Magic and Luxury Comfort Walt Disney World Dolphin Resort offers a truly outstanding stay that perfectly blends Disney magic with upscale comfort and world-class service. From the moment you arrive, the resort’s iconic architecture, vibrant atmosphere, and beautiful surroundings make the experience feel special and memorable. The rooms are spacious, modern, and impeccably clean, providing a relaxing retreat after a fun-filled day at the parks. The staff are professional, friendly, and incredibly attentive, always going above and beyond to ensure guests feel welcomed and well cared for. One of the resort’s biggest highlights is its unbeatable location—close to EPCOT and Hollywood Studios, with convenient transportation to all Disney parks. The amenities are top-tier, including multiple pools, excellent dining options, fitness facilities, and beautifully maintained outdoor spaces. Whether you’re visiting with family, as a couple, or for business, the Dolphin Resort delivers comfort, convenience, and a touch of luxury while keeping you immersed in the Disney experience. 🏨 A perfect balance of relaxation, elegance, and Disney magic.

MG MG

This hotel is deceptive through its own comments, photos, and reviews. The hotel rooms have an extremely strong smell of mold. Everything is very old and unclean. There is a connecting door to the neighboring room, which makes it extremely noisy and very uncomfortable. However, the worst part is the terrible smell, the high noise level, and the overall old and dirty condition of the rooms. The staff seem to be aware of these issues but actively ignore them — presumably because they are completely overwhelmed. We will definitely never stay at this hotel again. The hotel management should be ashamed! The value for money is very poor.

Freddy Rivera

Disney’s Dolphin Resort is no doubt one of, if not, the best hotel in Orlando. The location, right near Epcot and Hollywood Studios, is incredible and is super convenient. The rooms are basic, but meet your needs perfectly. The balcony has a nice view and looks nice for a pretty small space. The pools and the fun activities add on to the quality of the resort. One of my favorites are the swan boats you could paddle on their lake. I would say the souvenirs and pool items are pretty expensive, but the other fun things that come with the resort make up for it. The staff and workers are super respectful and are willing to help everyone. The restaurants are exquisite! The resort is most definitely worth the prices and is a must go to.