The Laguna Resort and Spa

Michael Maurer

We had an excellent stay at The Laguna. The Laguna is a beautiful hotel with grounds that are really well kept and friendly service. The beach was much better than we expected, and we happily spent a whole day lounging in one of the cabanas. The beach is very influenced by the tide, so depending on when you go you will have a deep amount of water to bathe in or be able to walk out quite a bit into the ocean. Don't let photos of the low-tide put you off - when the tide is in and the sun is out the water is incredible. The rooms have recently been refurbished and they are fantastic - at check-in we were given a complimentary Bonvoy Gold upgrade and allowed to check in early. The service is friendly, attentive and warm. I'd like to thank Dhita for helping us choose a room, Ditya for bringing us some dragonfruit to our room when I mentioned it was my favourite fruit, Agus at the pool and Ewin and at the Deli for their warm, friendly and hard work in making our stay so lovely. What I really appreciated in this hotel were all the different dining options - unfortunately some felt just a tad too expensive for the food. On our last night we went next door to the Westin for a pizza at their Italian restaurant Prego - we really enjoyed this and the prices were fantastic. The breakfast buffet at The Laguna's Banyubiru restaurant is incredible and was the highlight of everything we ate while there - it is well worth the price and you will find a vast selection of rotating dishes every morning, including freshly squeezed juices and espresso-based coffees. Nothing was too much trouble for the staff. We looked forward to this every day! What left a slightly bitter taste in our mouth was that the dinner buffet at Banyubiru, priced around £30GBP per person, only includes water and NO soft drinks, sparkling water or juices. We felt that for the price, having to pay extra for basic, non-alcoholic drinks didn't feel right considering that they are all included with the breakfast buffet. We ate lunch at the newly built Arwana on our arrival day, and although the food was delicious and the service was great, the prices felt a bit steep - 220,000 for a plate of hummus and some pita bread, for example. The real highlight when it came to food was the Deli - we came here for lunch on our third day, and were pleasantly surprised at not only how delicious the food was, but how well priced it was. I highly recommend this spot for lunch as it had plenty of vegetarian options, which we felt were lacking on menus elsewhere. My favourite spot in the entire hotel was the De Bale Lounge and Bar just outside the lobby. On most evenings they play live music during their happy hour - it's an excellent place to just sit and unwind in the evenings. Sadly our experience was soured when one of the young members of staff committed a massive faux pas - he pushed the napkin glass in front of my partner and told her she had something on her upper lip. She was wearing cold-sore cream at the time. I'm sure he had the best intentions, but the waiter's comments felt entirely unacceptable for a five-star resort and this spoiled our evening. There was a quick verbal apology, but nothing else followed. Overall, we wouldn't hesitate to return to this incredible five-star resort. As beautiful as it is, do keep in mind that when you are here it doesn't really 'feel' like you are in Bali. However, we would happily come back as we had such a great, restful time and made many special memories to take back home with us.

Andrew Bartholomew

First up, staff customer service is perfect and hotel should be congratulated on such good training. The cleanliness is really good. We had room 115 king, laguna access booked as wanted to experience the swim up to your balcony. Probably wouldn't book again as balcony is tiny and quite impractical. Would reccomend something less expensive, like a third floor king bed room with inner courtyard and see view. Beds super comfy, fresh, sheets changed daily. Air-conditioning perfect. So many different areas to explore and relax in. Free shuttle bus to Bali collection for shopping, which is ok but expensive. Breakfast is amazing. Such a variety to cater for everyone. Can go at any time from 7 till 11. Best coffee I've had. I like the assortment of loaves of bread and can cut to your own liking. Never a queue for food. Everything freshly made all morning, which is great if you rock up like we did at 10 each day!! Can have takeaway coffee ice coffee etc No shortage of beach beds. They have a policy of removing belongings if unused for an hour, great stuff. So unfortunately the germans cant clain with their towels!!Each beach bed has a QR code for ordering drinks food etc and a buzzer. Many different pools. Cleaned every morning and evening. Cabanas can be ordered. Good value at $22 Aussie per day or $13 half day. Comes with fruit basket, little assortment of sun cream, mosquito repellant and after sun. Well worth it in my opinion. Hint 601 is best by the beach or 615 where we had by the waterfalls, very relaxing and shady. Rooms can get made twice per day. Or they knock and ask if you need anything, water, towels etc. Sink was draining very slow. Was fixed within the hour. Had a spa couples massage 2 hours, which was super expensive $485 but both really enjoyed it. It's perfectly relaxing, with sound of waterfalls outside. Therapists were really super professional, no gossiping during massage and well trained. You have a choice of massage oils (3), which is nice You can use steam sauna for free before if you want as well or during the day. Starts with foot scrub and massage, then 90 minute Balinese massage. Blissfully, both fell asleep regularly! Then 30 minute facial. Followed by some fruit and chocolate dip. Don't do the massages alot but this one was exceptional. Felt very lethargic all day! We had breakfast and dinner included. You get a voucher for dinner to enjoy a 3 course menu where you can choose from seven starters, variety of mains, and about seven deserts. If I was returning again, would just have breakfast included. The food is without a doubt, very very good. The steaks are amazing, well worth the extra $20 you have to pay. The pasta and sauce isn't great, very thick tomato paste. Barramundi, Salmon and Basque grilled chicken, also amazing. Wine is pretty good, ranging approx from $18 to $28 a glass. Negatives, very minor Sometimes the bread, which they served with main meals is cold and stale and sometimes it's super fresh, hot (steaming when you cut in half). Could be consistently fresh served. Very minor, tried the services for men's haircut and Shampoo $60 as hair was a mess. Booked for 6pm but after the massage ended at 4, was told could do the haircut as hairdresser was ready. Agreed and had haircut, for whatever reason the hairdresser cut was very uneven and my partner had to point out areas that were sticking out. Which were then re addressed but left with wonky hair. The lady had to lean in very close to see. Normally expect a shampoo first, but this was offered after the cut, which I declined as just wanted to go. Overall, was a welcome relief to find a hotel (booked at last minute) that exceeded my expectation at all levels. I booked it on the great reviews and thought I would add mine. Will definitely come back. Hint if you sign up to the free Marriot bonvoy app, you get 15% off meals at dinner!

Taha Kamal

The Laguna Hotel in Nusa Dua, Bali, offers an amazing experience for travellers seeking luxury and comfort. The rooms were nothing short of fantastic, providing a cosy and stylish retreat after a day of exploration. The housekeeping staff was incredibly friendly and attentive, ensuring that every detail was taken care of during my stay. One of the highlights was the breakfast spread, with multiple options that catered to various tastes and dietary preferences, all of which were delicious. The ice cream served at the hotel was a delightful treat, perfect for cooling off in the Balinese heat. The nightly shows held in front of the reception area added an extra layer of entertainment and cultural immersion. However, one downside was the limited nightlife within the hotel premises, and for water activities like sea walks, my family and I had to go to a different location. This added a bit of inconvenience and expense, especially since the hotel's surrounding area lacked such facilities. Despite these minor drawbacks, the Laguna Hotel excelled in providing top-notch service and a luxurious experience. While the drive to places like Ubud for activities may be a bit hectic, the overall experience at the hotel, including the amenities, service, and ambience, made it a memorable stay.

Jessica Kawilarang

We just checked out yesterday from our 6 days 5 nights stay at The Laguna, and we had the most relaxing holiday ever! When we checked in, Mas Satria at the check in counter offered if we wanted to upgrade to a 2 bedrooms villa so that we can stay together and have more room for the kids to move around (since we're a family of 6). Though the extras are quiet pricey, it was the BEST decision! Thank you Mas Satria for the recs! The staffs at the villas were truly amazing. They were so helpfull from buggy pick ups to delivering foods. Special mentions to: - Mas Aris, who went the extra mile for getting and surprising my son salted caramel ice cream from central kitchen, after he found out that my son was sad because the salted caramel ice cream from the beach shop was sold out. It was a very sweet and thoughtful surprise. He calls my kids by their names everytime he sees them, which makes them feel comfortable and at home. ⭐️⭐️⭐️⭐️ - Pak Papna, who recommended me great local food in the area. And when I told him that my favorite Babi Guling resto in the area is temp. closed, he even offered to buy for me and send it to my villa (on his off day). Another special mention for Mas Awan at the recreational center for being so patience and caring with my daughter (whose only 3.5). He remembers her name and everytime we bump into him at the pool area, he always calls her name. And when we didn't attend activities, he would tell her that he was waiting for her because he thought she would love the activities. He even offered to do the activities that she missed out. The hospitality that we felt was beyond remarkable. The 2 bedrooms villa was AMAZING and very relaxing; spacious garden, big enough pool and big family area (not to mention that it has an office and maid's room too). Just a small input, maybe an option to reuse our towels (say if we hang it) would be great and not replacing it twice a day. We already agreed that we will come back again next year! Thank you the Laguna for making our holiday so relaxing, enjoyable and memorable.

Inna Ageeva

Loved loved loved our week at The Laguna. We travel enough to say that this resort is definitely 5star. From amazing driver who picked up up and told about main attractions at Nusa Dua and Bali (Gede) to a very warm welcome at check in to amazing service at all restaurants and bars. Our suite was amazing- had an our own laguna and chaises to chill if we had no desire to walk to the main pool. Suite was very beautiful and modern. All the pools were clean as well as grounds! Food was amazing and staff were super attentive and welcoming and ready to service you at any moment. Buffet restaurant managers and staff were extremely good! Level of service, grounds, rooms, pools are all outstanding!!!