Sensira Resort & Spa Riviera Maya

Tony A

This resort is for kids! - Location is good, 25 mins from the aerosport, not in the main Cancun strip. Unpaved and unkept road to access hotel. - Food, very repetitive options, especially for dinner at the main buffet. Great omelettes by Dominico and Guadalupe. Service from Hesver and Diego. Pool side restaurant food is fantastic. Italian and steak restaurant are great with notable wait staff "Javier" and "Ana". Restaurant manager Freddi is very serviable and respectful of guests. The Mexican restaurant is strange as in Mexico you expect to have the most authentic food but no one from my group enjoyed it. Also, wish I didn't have to look at the menus on my phone. - Bar - drinks are fantastic and all staff is excellent, they even have a kids drink menu. - Rooms, are great and spacious. I did hear of some guest with humidity or water issues but they where moved to a new room. - Pools are cold and have a rough texture, can hurt skin of feet and knees. Also, please put a swim diaper on your child if not potty trained. Pools had to close because of accidents. - Beach is horrible, muddy and full of red seaweed. Water was warmer than the pools. - Entertainment team is ok, honorable mentions to Samy and Luis who are great with all guests. - Nightly shows are ok, Michael Jackson, Stars and Disney show are the best ones. - Tea house is fantastic. - Kids activities are all great - like I said this is a kids resort. - They are definitely investing in the resort appearance as continuous repairs can be seen. It could be from all the rain they had but there were definitely areas where you could smell methane/sewage. Concierge service is very friendly "Laura". Alvaro from guest relations is great. Wifi internet service is fast and fantastic.

Ive Alex

LOCATION - 25 mins from airport, which is nice, but the road is unpaved and is so bumpy, your back is going to hurt after a ride. Beach is very small, and water is usually muddy, with some seaweed, but is decent overall. There is nothing nearby the hotel, you would have to get an Uber to get anywhere. SERVICE - Check in was very slow. We spent 1 hour in line trying to check in. At the buffet we had to wait quite a bit to get our drinks. Not all bartenders know what they're doing, but some of them are true gems, like Edwin. Bars are usually quick. Cocktails were very solid. Waiters by the pools do a good job too. Amber Suites attendants Rafael and Humberto were amazing and took care of us really well. ROOM - Room was very nice, with comfy bed and everything you need. If you get an Amber Suite, the room service will be included and you will have your own jacuzzi. It's worth it. FOOD - this is my pain point. There is ZERO difference in food options between Lunch and Dinner. Same offerings. Boring. People wait in lines to get meats, as they grill them only by request, and it takes time to cook. Pizza was barely OK. They have restaurants you can make reservations at for dinners, they're better than buffets for sure, but by no means fancy or mind blowing. Food was a disappointment overall. ENTERTAINMENT - Probably you win if you have kids with you - all shows are mostly targeting kids, and would be quite boring for adults. They have play rooms for kids and pools for kids. The shop is very nice, it has everything you'd want. A little movie theater, disco club that works every night are on site as well. Wi Fi is actually very very good, to be honest. OVERALL - We've travelled a lot and stayed in several resorts and this one is definitely 3 out of 5. Staff is very nice, service is nice, but for the price you won't be able to enjoy food, which is very important for us, or find lots of space or things to do (unless you have kids). We won't come back here for the price.

Brian Bortolotti

We had a great time at the Sensira. We spent a week on vacation with our children and it was perfect. Not too big that you had to worry about the kids getting lost. The resort was clean and the food was good. The service was exceptional. The staff are all super friendly and are always there to help. The pool staff made it fun. A special shout out to Marcus, Francisco, Luis, and Alberto who kept the party going!

Sherrie Graham

Yes, it was a little drive through the jungle to get there- and worth it. Be-utiful resort- secure, clean, well layed out, and so much to do (and watch). We met so many nice families ("we" a family of four - Mom, Dad, Grandma, and a toddler). Love, love, love the graduated entry to the pools, with levels so new swimmers can enter slowly. The children's pool has climbing features and slides PERFECT for 2-5 year olds. Pool service was good with many delicious and cold drinks and good poolside food. We had adjoining rooms which worked out perfectly for naptime and private time. The rooms were beautifully maintained and refrigerator well stocked with drinks daily (included as well!). My favorite was the shower- a spacious walk-in shower- so easy for children (and adults), and the view. My grandson also really enjoyed the trampoline room! With all the kids I can only imagine the maintenance. We found the resort to be well maintained and staff quick to resolve any issues. Food- The buffet was..... dare I say, lackluster. Omelet station was great in the mornings, and, I've never had so much fresh papaya. But we found the availability of food to be troubling. It seemed to fluctuate with the population. And, coming from the US, we found there to be many "exotic" vegetable options that were strange to us. There are 3 additional restaurants on the premises: Mexican, Steakhouse, Italian. Ironically the Mexican was the worst! The Steakhouse the best- incredible really- and the Manager was warm and accommodating. Italian was also excellent. All in all a fabulous place. All the staff was friendly and very happy. My ONLY complaint!- If would've been so helpful if they had a guest laundromat on premises. We were wet and sweaty numerous times a day. Rinsing and hanging outside did not work- it is so humid our clothes mildewed. Even my sandals. Paying for the laundry service would run $2-3 per article. We ended up hauling home soggy, mildewy clothes. I feel like this could be a money maker for them too. I thoroughly enjoyed my stay and would come again.

Lindzie Swain

The service at this resort was fantastic. Everyone we met was so polite, eager to serve us food and help us out however they could, helpful with teaching us Spanish and so respectful to our small children - treating them like whole people and letting them order their own food. The facilities were clean and everywhere smelt amazing. The pool and rooms are beautiful. The entertainment staff were engaging and remembered our names. The only complaint we had was that another (negative!) review mentioned a snake in the hallway and we were disappointed to not encounter any snakes as promised! We did see lots of lovely local birds and spot some iguanas basking. We would definitely return again.