Sensira Resort & Spa Riviera Maya

jerin jose

Had a great time at the resort with my family. Decent food, rooms, amenities that serve both adults and kids. The gym was clean and a big shoutout to Francisco for hosting the Functional Training class, one of my best ones. Had a minor incident involving my child which was no fault of the resort. The Manager on Duty Ivannia Alcazar sprung into action and under 90 mins, we received medical support at the resort around midnight. It just showed Sensira's commitment and values towards the guests. Kids and adventure club was fantastic as they have well structured programs running throughout the day with high safety standards. Thank you to the entire staff for making it such a memorable experience.

Nataliya Yatsenko

This resort has the worst beach! The water was muddy and dirty and impossible to swim. Unfortunately it is located in the worst part of Cancun. Pools were very cold! Pool service very slow and on multiple occasions our server completely forgot our order. The resort is very small but well equipped for strollers and wheelchairs. Buffett food was fresh but very limited and same every single day. Restaurants however are amazing and most do not require reservations. Rooms are big and spacious. It's good for kids but not great! Kids club was located in a very dark room and seemed dirty. Overall I would give this resort 3 stars. If you like to swim and hang out at the beach I say stay away.

Kristine Pedernal

We recently stayed at Sensira Resort & Spa. While several staff members were exceptional and there were great moments, the overall experience was affected by inconsistent service, communication issues, and operational challenges. What We Loved: Outstanding Staff Diego (Front): Above and beyond. Helped with local recommendations, coordinated with our driver, and treated our family with genuine warmth. Buffet team: Irving, Eva, Javier & Diego (also Eduardo from the Italian restaurant m) were consistently kind, attentive, and welcoming. Entertainment team: Luis (amazing with our kids), Samantha, Elisa & the dancers brought great energy. Excursion desk: Roberto and Graciela were honest, helpful, and never pushy. Spa: Great experience with Juanpa, Ofelia & Sandra. Tea House: Roberto was patient, friendly, and made us feel welcome. Pool service (last day): Jacobo was incredibly attentive, efficient, and kind. Kids Activities: Zipline, rock climbing, mini-golf, nightly movies, shows, and a functional Kids Club. What Needs Improvement Food & Service Inconsistencies Poolside service was extremely slow (1 hour to order + 1 hour to receive food). Breakfast “rotation” meant bacon, hash browns, and sausages were only available during specific hours and never together. Items like green tea and guacamole often ran out and weren’t replenished. Several buffet stations were closed, and variety was limited. Cabanas & Towels No system for cabanas—people reserved them overnight without enforcement. Pool towels often unavailable after 6 PM. Coupon & Restaurant Confusion A $50 coupon couldn’t be used as expected (shrimp “sold out” but a non-coupon shrimp offered only at extra cost). We ended up not using the coupon and just ordered from the all-inclusive menu. Dress code for the adult-only restaurant wasn’t communicated when booking (Jorge handled it kindly). Check-In & Mixed Messages We weren’t told about included spa/restaurant credits. Mixed policies (e.g., one day no straws for environmental reasons, next day straws with drinks). Sometimes water bottles were available; sometimes not. Beach Condition Seaweed and even some garbage were not cleaned, making the beach unusable on several days. Last-Day Breakfast Issue Miscommunication about carrying food out of the buffet led to an unnecessarily uncomfortable interaction with staff. Overall Sensira has wonderful staff and great potential, but inconsistent service, lack of communication, shortages, and maintenance issues affected our stay. With better organization—especially around food service, cabanas, beach upkeep, and consistent messaging—the resort could offer a much improved experience

Lidia Cosentino

we stayed at Sensira for 18 days and had a great time... from the Reception with Ivan and Sandy, the Bellboys Emilio, Diego and Antonio, to the Poolbar with Zury, everything was fantastic and everyone was kind and professional. Then Alvaro and Erwin really made us feel good.... An excellent place but needs some changes in the different restaurants within the Resort. The coffee guys absolutely needs to be improved. They told us several times... mi casa es tu casa... it really was like that!! Sensira in our hearts

Joseph Brashear

Our stay at the Sensira resort has been excellent! I would highly recommend it as a family vacation, the staff was friendly and extremely helpful especially Francesco and Marco the ones in charge of the kids activities- zip line, video games, ping pong etc. they were so courteous and friendly they truly went out of there way to make sure the kids had a good time. the food was excellent, both in quality and varied options, sometimes there’s a bit of a wait on tables they seem just a little light on waitstaff at the Resteraunts and I feel an extra host at each location would help however the staff they had were excellent and worked very hard and did a wonderful job. We are here for another 3 days and so far I couldn’t be happier with how smooth everything has gone,