Sensira Resort & Spa Riviera Maya

Tasha Bowers

I brought my mom and 2 children ages 6 and 11 here for their birthdays. This resort was absolutely incredible in almost every way. The service from most of the staff was outstanding. The breakfast and lunch buffets were to die for(i definitely gained some weight) the drinks were outstanding. The entertainment and shows at night were incredible and enjoyable for adults and children. Our bellboy Diego was AMAZING, professional and very polite always checking on us when he saw us around. The water park is amazing for the children, as well as the pools. They were always on top of keeping the rooms cleaned and the fridge stocked. Our spa experience left my mom and I in complete relaxation all day. So many scheduled activities for anyone to join every day. The only downside to this trip was the seaweed build up on the beach, this was not a good season to go as all we could smell was like rotting fish and septic smell. Other than that we all absolutely fell in love with this place. We were not ready to leave, we will definitely be going back. A big thank you to all of the employees who made our stay so welcoming and beyond incredible😍

Maria Morey

5 stars for: Domingo at the lobby bar, Aarón at the reception, Benancio in maintenance, and Ana at the Steak house. They made our stay so special because they were above and beyond kind and great service. We got there and it wasn’t super busy so service overall was really good. Only the room service was slow but otherwise it was absolutely fantastic and quick. 4 stars for the buffet, it could have a couple more options lol but it was tasty and my 15 month old ate different things from there and she loved it. Hotel is small enough for you to feel safe with your kids running around. Beach has the seaweed so make sure to go when is not seaweed season. Some hotels will clean the beach seaweed but they’re way more expensive so it’s a fair deal. Clean rooms, comfy beds. All good 😊

S M

While we enjoyed our stay at Sensira (Jan 2025) it wasn’t the best. We are a family of 4 - two adults, two young teenagers. I’ll start with the pros: courteous and helpful staff as well as well kept and clean grounds, rooms, and facilities. We like that it’s a relatively small resort and off the beaten path so not in the busy touristy area. The food was pretty good at the restaurants and at the beach-side/delivery restaurant, but only decent at the buffet. The nightly entertainment was pretty good, particularly the magic show. But now for the cons: The restaurants were difficult to get a table at and the reservation process changed every day we were there - no reservations allowed some days, other days yes, and other days we had confirmed reservations for us at the concierge desk only to find that there were no reservations given to the actual restaurant when we showed up. They really need better communication between the staff and restaurants. Furthermore, we were disappointed that many of the resort amenities were no longer there or were no longer functioning: tennis court, basketball court, hot tub (was only 85F!), ping pong, and more. And true to other reviews - the pools are very cold and not heated. We hardly swam at all because in early January a 75F pool was unpleasant, and the ocean was slightly warmer. And the seaweed on the small beach builds up fast, even though they clean it off every 2-3 days. And getting a cabana on the beach is difficult and you have to get one by 7am and use it continuously or they will give it away. Kind of made for a stressful experience. And while I realize some of these issues result from it being a smaller resort, they could do better. We will look elsewhere next time we head to Cancun.

ALBERT GUERCIO

It was our first visit to the Resort, and from the minute we arrived we were impressed with the overall level of the condition of the facility, and the service they were prepared to provide. The Resort was clean, the room was spacious with a great view. We were fortunate to have a couple of great guys (Oscar, Rafael), take us under their wings, and the level of service they provided was , next level!! The food was very good, the weather was amazing, and despite the reviews about the seaweed problem, it was totally manageable. It is a very heavy ‘kid friendly’ resort, but when spending the days at the Adult only pool, the kids were not a factor. Again, we are super grateful to Oscar, and Rafael, and the entire staff for a great vacation! THANKS GUYS!! Hope to be back again.

Brent Mitchell

I’ll start by saying the staff at this resort was absolutely incredible. From wait staff, to entertainment, and the housekeepers, everyone provided next level service. The only drawbacks to this resort was the beach was pretty much choked out with seaweed, the kid’s room had poor ventilation and only curtain for a door (so no privacy for parents), and the buffet was only available one night out of the week we were there. So that left only three out of four restaurants accessible with children that had pretty minimal menus. Otherwise this was a beautiful resort with lots of activities for our kids.