Sensira Resort & Spa Riviera Maya

kaveh ghafouri

Room: The room was clean, stylish, and had an amazing sea view. The minibar was well-stocked, and housekeeping came twice a day. Every evening, they left a nice touch — a handwritten note with a few cookies on a wooden board. Restaurants: The Mexican restaurant was average. The food quality was fair, but one experience was disappointing — after we gave the waiter a tip, he asked for more, which felt uncomfortable. The à la carte restaurants were spacious, with a good variety of food, fruits, ice cream, cookies, and desserts. However, the restaurant staff could be friendlier. At first, they ask if you need anything, which is nice, but if you don’t tip, they tend to ignore your table afterward. The steakhouse was excellent — our waiter was very attentive and introduced us to some amazing cocktails. Staff: Overall, the staff were friendly and helpful, except for one of the lifeguards, Enrique, who was rude. Reception: Reception staff were polite and welcoming. Pools and Facilities: The kids’ pool had plenty of fun amenities, and the trampoline area was safe and enjoyable for children. The poolside activities were average, and the snack bar near the pool was good. However, the bartenders at the pool bar could be a bit friendlier compared to other resorts I’ve visited. The nightly shows were fantastic — great energy and performance! Smoking-Free Rule & Lifeguard Incident: We didn’t see any “no smoking” signs anywhere in the resort. On our first day, while walking to the Coral Bar, my friend and I each had a cigarette. Suddenly, the lifeguard, Enrique, came toward us and said it was a smoke-free hotel. We explained that we didn’t know because there were no signs or notices during check-in. When we asked the bartender for an ashtray, he didn’t have one and gave us a cup instead. Then, Enrique came and suddenly pulled the cup from my hand — which was shocking and rude. If the hotel or certain areas are smoke-free, there should be clear signs or guests should be informed at check-in. In most resorts I’ve visited, outdoor smoking was allowed. Also, enforcing rules should not be the lifeguard’s responsibility — their main job is pool safety. During our stay, I even saw the same lifeguard playing volleyball and handling towels instead of watching the pool, and once he appeared to be drinking while on duty. No one should ever grab something from your hand without consent. His behavior was unprofessional and disrespectful. Because of that experience, I’m deducting one star from my review. Otherwise, the resort overall was good and enjoyable.

Brenda

Location is about a 20 minute drive from the airport and easy to get to. The layout of the resort is very nice, so that most rooms have an ocean view and a view of all of the pools in the property. I like that compared to other big resorts in the area, this was walkable and I had access to all of the amenities in the area readily accessible without having to walk a super long way or having to use a golf cart. The food was great, I especially enjoyed the steakhouse. All of the staff were super helpful and seemed genuinely happy to help and be there. I was traveling with an 8 year old and he loved having access to the zip line and the mini golf. Highly highly recommend this resort of you are traveling with children.

John Howard

Had a very good stay here at the end of September. Unfortunately the sargassum was still in effect and limited any access to the beach. The staff was a highlight and always friendly and berry willing to help no matter the request. The restaurants were good but not excellent, again service was great there. The buffet was always good with a good selection. The specialty restaurants were good, with some better than others but non were bad by any means. The room had a great view and was kept very clean by the maid service. There were daily issues with the elevators which they were quick to fix. The electricity fluttered several times but was always on without issue. Overall it is a very good resort especially for kids. It lacks any 5 star like ammentites but it was a very good place and the staff was exceptional. The price point. Were all great and drinks are easily available with the waiters checking in frequently. It was a great deal for the pricepoint.

Filipa Santos

My boyfriend and I had an amazing stay at Sensira! We booked an Amber room, which was perfect—it came with a jacuzzi and an oceanfront balcony view. The resort and rooms are very clean as staff is always cleaning. Our butler, Marcos, went above and beyond for us. He was so thoughtful, attentive, and always ready to help with a smile. We’re incredibly grateful for him and everything he did to make our trip special. Huge thanks to Marcos, Rafael, and the entire Sensira team for making our stay a true 10/10 experience!

Tasha Bowers

I brought my mom and 2 children ages 6 and 11 here for their birthdays. This resort was absolutely incredible in almost every way. The service from most of the staff was outstanding. The breakfast and lunch buffets were to die for(i definitely gained some weight) the drinks were outstanding. The entertainment and shows at night were incredible and enjoyable for adults and children. Our bellboy Diego was AMAZING, professional and very polite always checking on us when he saw us around. The water park is amazing for the children, as well as the pools. They were always on top of keeping the rooms cleaned and the fridge stocked. Our spa experience left my mom and I in complete relaxation all day. So many scheduled activities for anyone to join every day. The only downside to this trip was the seaweed build up on the beach, this was not a good season to go as all we could smell was like rotting fish and septic smell. Other than that we all absolutely fell in love with this place. We were not ready to leave, we will definitely be going back. A big thank you to all of the employees who made our stay so welcoming and beyond incredible😍