Pickalbatros Royal Moderna Resort

Amaury Delestienne

Overall, our family had a great holiday in this resort. Several positive points; staff is super nice, always helpful and efficient (everything is very clean, great service at the restaurant, plenty of lifeguards around the pools). The beach was great; you can either chill in the shallow part or go to the end of the jetty for snorkeling to see the coral reef. Food was outstanding with 4 restaurants to choose from and most of it delicious. Unbelievable how they manage this for such a big resort... We were unlucky for our first room but changing was not a hassle and our second room was great although you can hear the loud evening show music until 10pm. Main negative draw back was our experience with management/reception. Long story short, our reservation was done via a russian agency (family of my wife) but I have a belgian passport and our family lives in Belgium. Upon arrival, I was explained that I had to pay "the Belgian price", simply because of my passport. This was a 300 dollar extra to what was already paid and I wouldn't get my key unless it was settle. All this at 4am with tired kids after a day of travelling. Very unprofessional and purely discriminatory.

Ayhan Satır

First of all, I would like to thank Mr. Ahmet from the reservation department. He welcomed us with a warm smile and did his best to make sure we got to our room quickly. The service, room cleanliness, and hotel location were truly perfect. All the staff were very polite and always smiling. Would I come back again? Definitely yes! 🌟 I only have one small suggestion: it would be wonderful if more Turkish dishes were included on the menu to suit the taste of Turkish guests. That would make everything absolutely flawless.

Wissem Ben Harb

Our family had an absolutely wonderful stay. The hotel facilities are huge and so well-maintained, which was ideal for our family. The variety of pools meant there was something for everyone, from the kids' splash area, to the quieter adult pools. The entertainment team was amazing, providing fantastic, engaging activities for the children all day long. Furthermore, the staff were incredibly helpful and attentive to our family's needs. We couldn't have asked for a better holiday!

Samar Eldahtoury

The resort is smaller than many of the other 5 stars hotels, has fewer pools however the kids aqua is very nice. Its a great option for families with kids but not at all for adults or couples. The rooms are old and broken items might be found however they are good overall. Food is good and has many options but repeated every day. The snacks on the pool and the beach is very very limited not comparable to other 5 stars resorts. The activities are so good including the aqua gym and the night kids disco, but the shows are boring, very boring. The staff lack good hospitality and customer service ethics, they rarely smile, some of them made fun of the guests. Thats definitely not a 5 stars level. The most terrible part is that people steal stuff and Im not sure if they have recorded cams, Our pool towel has been taken from the seat and our room chairs have been taken away in the middle of the day! I won’t feel safe leaving anything in the room. Overall the experience equals 4 stars and doesnt worth the money paid, web have tried sunrise group, Jaz and charmillion, way better, thiz resort reminds me with another one called seabeach which is 4 stars but much more better night shows and animation ove there.

Lloyd Davies

I had a very enjoyable stay at this hotel. The hotel was massive and had plenty of space to do things. The pool was amazing was always nice to go in especially with the hot weather we had. The sun bed area was always easy to get a bed in the mornings for the day which helped us settle in the daytime. The food choice was always great throughout the day with plenty to choose from to get you through the day and the evening. The room was a great size with the beds being comfortable with a brilliant view from the balcony of the pool outside. The entertainment team was great during my time here and were always willing to have a chat and a laugh with me. I'd give a big mention to Kara who was amazing with her always having a smile on her face and making the mood feel good even if I had a bad day. Our last night she invited me and my best friend to the Hard rock cafe and it was an amazing time. Definitely will look to come back to this hotel in future, thank you everyone for making my stay a memorable one.