Marina Byblos

MARIA DAVID

An amazing experience at Hotel Marina Byblos – Dubai Marina. You can never get bored here: a beautiful rooftop pool with stunning views, elegant bar, delicious restaurant, gym, spa, theatre and club. Perfect location, close to the metro, the beach and Marina Walk – ideal for both relaxation and fun. Heartfelt thanks to the wonderful team: Sohail, Sakinder, Yahya, Charmin, Sher, Rova and Tahir – always smiling, kind and professional. Special appreciation to the hotel management for running everything perfectly – such an elegant and welcoming place. Everything was just perfect. I’ll definitely come back! Maria – Romania

Valentina Virdis

Nice hotel, clean and well maintained. The staff were polite, courteous and always kind. The reception team and the breakfast room staff were also very friendly. Our suite was really spacious, with a large and comfortable bed. We didn’t notice any noise, even though we had been warned about it beforehand. The only downside was the breakfast — quite disappointing, especially considering it was included in the suite price. You had to pay extra for a cappuccino instead of an Americano, which doesn’t make much sense. The food quality was average and the selection very limited. The pool area was nice, with very attentive staff. The hotel is also in a great location, very convenient for exploring Dubai Marina.

Jolanta Ilek

The hotel is worth 3 stars at most. Upon arrival at this hotel, we were unpleasantly surprised to find the lobby and reception area closed for major renovations, as were the corridors and elevators (only two of the three elevators were working). Check-in took place in a corner of one of the side corridors. The view was simply awful. In the room we were initially given, and later in the "better" room we were moved to, but no longer with a view of the Marina, we had booked (due to the strong smell of acetone from the renovation, we could no longer stay in the room we had booked), the furniture was outdated, the bathroom needed renovation, the towels were worn out, the carpets were dirty and dusty, the curtains were dirty and torn, and the windows were dirty. At night, when it rained, water dripped heavily through the windows. The room lighting and air conditioning were not controlled by the usual switches, but by some kind of outdated remote control next to the bed, which was impossible to figure out :) The first room was very cold, and the air conditioner turned on by itself when we left the room. There are several nightclubs at the bottom of the hotel, from which low-frequency vibrations could be heard most of the night (even on the 8th floor). People smoke in them, and they attract a rather strange crowd. The rooftop pool did not make me want to swim in it or sunbathe nearby. I can praise the staff, who were friendly and helpful, although they lacked professionalism. The food at breakfast and dinner was edible but poor and repetitive. The courtyard next to the canteen and the furniture in it are dirty and uncomfortable. I would recommend to avoid this hotel no to be dissapointed a lot.

Zehra

I wasn’t happy with the hotel at first, but Ana, the Guest Relations, completely changed my experience. She moved me to a quieter, higher floor for free and even arranged a late takeaway breakfast. She feels like a daughter—kind, caring, and professional. She’s the reason I stayed for 10 days. Ana is a true asset to the hotel. All love from Germany💐💐💐

L Naidoo (Neil)

This hotel is the worst "4 star" I've ever been too. There are too many examples of substandard service and poor room facilities to list! Firstly the hotel is being renovated, with a makeshift reception area at the entrance and no space in the hotel for the concierge staff who stand on the outside of the hotel. There is poor or no response to their WhatsApp number to confirm our booking, at which stage they should've informed us of the renovations to expect! The worst was not having hot water... Yes, the room had luke warm and sometimes cold water coming out of the taps! We couldn't shower in comfort! The bathroom is so tiny that the floor towel jams under the door all the time when opening and closing the door. The bathroom has one hand towel for both guests, and the bathroom towels are brown and not matching the single white hand towel. One has to stand in the bathtub to shower, using flimsy plastic curtains. The tile grouting had black grime, which made it feel and look for unhygienic and filthy. There is no plug socket for shavers and electric toothbrush charging in the bathroom. And when I asked for a travel adapter to plug my toothbrush in the bedroom, the reception desk said it's not part of their service but they will help this time! The extractor fan in the bathroom doesnt work, so you get steamed up in the bathroom! The toilet flush buttons are old... in fact most of the fittings and fixtures are old. The TV is an old Sony TV with an old remote control whose buttons are sticky with grime and don't work properly! The room has no heating air-conditioning, only freezing cold (yes, even during winter). The aircon buttons on the wall don't work. There aren't any blankets in the cupboard, and I ended up getting sick from the low temperature in the room! The room has a weird "centralised control station" whcih is placed on the one side of the bed. This controls the aircon, lights throughout the room (even the one across your fellow guest, meaning one has to control the bedside light for the other person!). It also has buttons to control the desk lamp which DOES NOT turn off (yes, you sleep with the light on, unless you unplug it from its socket). There are NO buttons on the desk lamp and the bedside lamps. Everything is controlled by this central station. The bedside lamp was loose and falling off. There is no sweetener and decaf coffee in the rooms... not even a biscuit for a "4 star" hotel. Breakfast was mediocre. There isn't plain yoghurt, tea isn't served with a saucer, the range of food was poor. The omelettes/eggs are cooked outdoors so you have to go outside to fetch them to bring to your table if you sit inside. I reported some of these items to the reception desk, and they didnt really resolve the matters the next day. The water was STILL cold and they still had only one hand towel. I couldn't believe that this was a "4 star" hotel. It was worse than the 3 star I stayed in at Downtown Dubai. I feel I need a discount, because having cold bathwater for my stay is pathetic for a 4 star hotel!