Hyatt Regency Creek Heights - Dubai

Eiman AlHameli

We had a great stay at this hotel! The staff were incredibly kind and professional. They upgraded our room and also gave us a late check-out just as we requested. Everything was smooth and comfortable. A big thank you to the whole team for making our stay extra special!

raquiza reyes

I celebrated my birthday last Saturday and booked three rooms at the Hyatt Regency Residence. Some of my guests also booked rooms at the Hyatt Regency Hotel next door. I’ve always liked this place—both the accommodations and the service. Every time we have an occasion or celebration, we prefer to stay here because of the spaciousness, family-friendly atmosphere, cleanliness, and the generally accommodating staff. That has always been my experience—until this recent visit. While most of our stay went smoothly, there were a few things that left me disappointed. When we went swimming on Saturday evening, the lifeguard asked us to leave the pool at 7:45 PM, even though the pool was supposed to close at 8:00 PM. The staff was quite rude and insisted they needed to clear the area before closing time, which felt unnecessary and poorly handled. The next day, when we decided to swim again, we were told we had exceeded the allowed number of guests. We explained that we had booked two separate room numbers and shouldn’t be counted as one group. Despite our explanation, the staff remained unreasonably strict and, once again, rude in their approach. I’m sharing this because it was disappointing to receive such treatment from a place we’ve always considered our go-to for special occasions. I hope management can look into this and ensure a more consistent and respectful experience for returning guests.

Thomas Mylonas

I booked early June for 4 nights, business trip, going solo. When you book a five star hotel you expect some things as standard. All I have to say was that Hyatt Regency exceeded all my expectations. The hotel is very beautiful, parking is very easy and the location was very good for me that I was looking for a place to avoid the chaos of Deira but still be close to the airport. I booked a king room and I am fully satisfied from it. Very clean, spacious, quiet and most of all cozy. If I have to say anything for improvement to help them get better, I would say that when I visited the Mexican restaurant inside the hotel, the staff that served me had no idea about the Mexican cuisine. They were polite and very helpful, but couldn't answer simple questions about the menu. Probably this happens cause there is a rotation of staff at the hotel indoor restaurants and I fully understand it but still.. Finally I have to say, I would visit again certainly and I highly recommend it.

Maryam Alsaedi

Fatima is the best front desk agent she is a super star … she’s very welcoming and understanding. We felt so warm and happy that she attended us. Because of her wonderful and amazing treatment to us we’d love to always be hosted at this hotel. 5 starts. Rooms and ambience is impressive.

ABDULLAH ALNAIM

"I recently had the pleasure of staying at this incredible hotel, and I must say, it exceeded all my expectations! The hotel truly has everything you need for a comfortable and enjoyable stay. From the moment I arrived, the staff were friendly and welcoming, and my room was spacious and beautifully decorated. The amenities were top-notch, with a fantastic fitness center, a relaxing spa, and an outdoor pool that was perfect for soaking up the sun. The hotel's dining options were also impressive, with a delicious breakfast buffet and an excellent restaurant serving a range of tasty dishes. And let's not forget the convenient location, which made it easy to explore the surrounding area. Overall, I'd highly recommend this hotel to anyone looking for a luxurious and hassle-free stay. It's truly a 5-star experience from start to finish! ⭐️⭐️⭐️⭐️⭐️"