Hotel Beatriz Playa & Spa

Kingdom Host Families

Avoid this hotel at all cost, Hotel Beatriz Playa and spa, Matagorda,Lanzarote. Advertised as a 4star hotel, it's far from this, more like a 2 star. We staying here for 13 nights, all inclusive 2 adults and 1 child aged 10. Residents waited 2 hours for vomit to be cleaned from a seating area beside the outdoor bar. Having complained several times to bar staff, I along with many other residents to complain we were told housekeeping would come. All inclusive does not mean all inclusive. 2 bottles of water on arrival, no additional water given throughout our stay. Additional costs for international beers, spirits, all ice creams additional cost. €2 each to change your pool towel daily, (we were NOT advised this on arrival) after paying €10 deposit per towel on arrival to hotel. We had a superior room with sea room. Beautiful location, however no WiFi. Under the beds, skirting boards very dusty and dirty in areas. Pool area very dirty, kiddies pool was the same. The walls throughout the hotel were dirty and some walls had blood stains. Visible mould in areas, lifting plaster. Roof is leaking, carpets flooded and blocked off. Reception area is very clean! Food is very poor. Excellent for people with dentures, as no chew to it!!! Avoid lunch in Bar/pool area not all food covered, such as bread, flies all over it. Green Mould in mozzarella cheese. When I told assistant about the flies and mould, he shrugged his shoulders. I was told good available in dining room. Childrens menu; pizza, always cold like cardboard to eat, fish fingers unsafe (my daughter vomited all night after consuming). Spaghetti and pasta sauce repeatedly daily, however no one seems to eat it. Chips hit and miss, often cooked and placed in oven until needed. On consumption very brown/ dry on top, very greasy on bottom of chips. No chicken nuggets, only after several guests complaining to reception they were on tge menu for 2 nights. No sausages, mash potatoes(only watery smash mash) My family like many more families eat out daily. Christmas week hotel was full, food looked to improve slightly. There were alot of disappointed guests, many many compliments. We are repeat guests at this hotel. When we last stayed here 2 years ago, the standards have dropped significantly. New owner of this hotel (apparently). Full hotel however very little staff seen. Incredibly disappointing service and care after paying so much money. We would never recommend anyone to stay here. Unfortunately for us we had to stay the remainder of our stay as all other hotels booked out on the island. I'm still awaiting a phone call from the hotel manager, 3 wks since I first complained. I have received a reply to another review written on a different site. However I went to reception and requested a phone call many times and I still await this call.

Lynne W

I had a week here with my mam and we loved the hotel. We enjoyed the food and drinks. Our room was cleaned everyday and the lady that cleaned our room was lovely. The room itself was fairly big and there was a couple of chips off the bath which didn’t affect our holiday, neither did decor which a lot of people have commented on. It was lovely and clean! The majority of the staff were really friendly. We will definitely return to this hotel.

Bruna Singaretti

The staff are rude. I mean, VERY RUDE! Never in my life have I been treated as badly as I was at this hotel. To begin with, there was a problem with our reservation at reception, as we booked through Booking.com and they made a mistake. I was right. The reservation was right. Booking made a mistake, but it wouldn't affect the reservation itself as I marked to pay at the property. Even after explaining, the lady at the reception didn’t want to understand, wouldn’t listen to us, and simply walked away, leaving us talking to ourselves. I had to call Booking and sort it out on my own. Cancel the reservation through Booking.com and make a new one there. Then, at restaurant, the staff were even worse. One day at the dinner we sat in a corner because we have a small baby and I was breastfeeding. A staff member came, turned off the light above us, and told us we had to move to the other side. But the other side was full, totally crowded, and didn’t have a table big enough for four people plus a baby and stroller. He didn’t speak to us—just turned the light off and walked away, leaving us talking to ourselves and sitting in the dark. The following day, another staff member argued with me because we sat at a table for six people, even though we were four plus a baby and stroller. He wanted us to split up into two separate tables of two, which made no sense for a family. He was extremely disrespectful, shouting at me. In short, if you don’t want to be treated like a dog, stay away from this hotel. The food is NOT good at all, the staff will treat you badly, the beds are very uncomfortable, and the location is poor (there is absolutely nothing nearby, so you’ll need a taxi for everything) —overall, it’s NOT worth it. The only positives were the spa (expensive, but at least I was treated with respect) and the housekeeping staff (the ladies cleaning the rooms were very nice.

Anonymous

Great Location and it with a few million face lift would be exceptional hotel, but there is just too much maintenance that needs doing. We had a good holiday but it was inspite of the hotel. Food was just about passable, drinks poor. Service from the teams was good and our room was cleaned everyday which was good. Ours was a short stay but if I had to stay longer it would not be an acceptable hotel due to maintenance issues.

Stephen McK

Oh my word. My wife booked this place last minute for a half term break with my kids. It was really last minute so options were limited. Seemed to tick the box - swimming pool and the likes. Either that or she has a greater sense of humour than I thought. We knew we were at the end of the airport runway so can’t complain about the noise. The hotel though had so many rules that are just nonsense. No one allowed in the pool before 10am sharp is one they really do impose with some energy. It’s hilarious watching self important keepers of the rules scream at any 9 year old that dares to wet a toe before the curfew. Also - not towels to be left on loungers. I guess all the cloth items on every lounger from 7am were probably blankets. Or maybe they couldn’t give a toss for that rule. The food halls are a shambles. Food hygiene seems to be optional. I queued in front of the guy drying eggs in a vain attempt to get a fresh one. I got shouted at louder than I would have if I’d jumped in the pool at 0957. Finding a table that was clean was equitable to finding a sun-lounger without a cloth item on it. The rooms are so tired. They look like an 80s sitcom studio set. The air con was great - if ever you missed the sound of the aeroplanes, you could just turn on the air con for the same effect. We left after two nights - it took us that time to find something else. I didn’t ask for a refund as I didn’t want to waste my energy and holiday arguing with Love Holidays. It seemed futile as they’d sold this package in the full knowledge that this place is a dive. A 4 star dive apparently. I share some images and videos for comedic value as much as anything. My favourite would be the lone sausage on the football floor that sat there for around an hour without anyone clearing it away. I include the safe photo as they wanted €25 for the use of this. I think that’s so the cockroaches don’t eat your passport.