Overview
Hotel Beatriz Playa & Spa is a luxurious haven set along the golden shores of Puerto del Carmen in Lanzarote. This dazzling beachfront resort captures the very essence of a dream holiday, inviting you to unwind amidst stunning ocean views, lush gardens, and impeccable service. The moment you arrive, you’ll feel the pull of the Atlantic breeze, hear the soothing waves, and see endless blue skies merging with sparkling waters—a true invitation to paradise.
Distance from the beach?
Hotel Beatriz Playa & Spa is directly on Matagorda Beach, providing guests with immediate access to the golden sands and sparkling waters.
Distance from the airport
The hotel is approximately 3 km from Lanzarote Airport (ACE), making for a quick 5–10-minute drive – ideal for a convenient and stress-free arrival and departure.
Facilities
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Pools
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Restaurant
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Bar
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Spa
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Gym
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Kids Club
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For Families
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Wifi
Hotel Beatriz Playa & Spa | Google reviews (5194)
Summer M
I understand that everyone’s experience may be different, but unfortunately, ours as a family of four was far from positive.
From the moment we arrived, issues began to arise. The buffet served raw chicken, which is a serious health risk. When we raised our concerns, we struggled to get any response from management. After multiple attempts to speak with the manager, he avoided us at all costs. When we finally managed to speak with him, he shockingly dismissed our concerns, stating that the chicken was fine to be served this way and that, as British people, we “do not understand” how food is eaten in other countries.
Things only got worse when we discovered bed bugs in our room. At 1 AM, we were woken up to find them crawling out of the walls and onto the beds. When we reported this, instead of addressing the problem, the manager accused us of bringing the bed bugs with us—an absolutely ridiculous claim. I suffered severe reactions from the bites and required €500 worth of medical treatment. At that point, we were not willing to risk staying another night and decided to leave early.
This was one of the worst hotel experiences we have ever had. I would not recommend staying here, as our concerns were not only ignored but completely dismissed in an unprofessional manner. If management had handled things properly, perhaps we could have found a resolution, but given how we were treated, I would strongly advise others to think twice before booking.
niamh K
Our second time staying in this hotel. The location is lovely. Rooms are big and spacious. The food isn't really great so we only had bed and breakfast and didn't opt for all inclusive. The staff are friendly and the entertainment team are amazing. My daughter loved them! They were full of energy and were always smiling. Its a lovely hotel and would definitely stay again.
S M
After reading bad reviews I was concerned about coming here, but we've had a fantastic week. The rooms on the airport side haven't been renovated yet, but they are clean and spacious and are cleaned daily.
There is plenty of food choice at all meal times, even for picky eaters like my son. None of us went hungry and the food was good quality.
Pool area gets busy quickly, so we did go down early to get sunbeds.
Entertainment has been good this week and my son has loved the mini disco at night.
The kids club is brilliant! My son has had such a good time this week and made so many things and created so many memories and he was sad to leave today. The way the kids club look after the kids is fantastic and the best thing about the hotel my son said.
Negatives - it can get noisy at night at the weekends with the planes, but during the week it wasn't too bad. People leave rubbish everywhere instead of tidying up after themselves and the staff are struggling to keep on top of it all. Bar service in the evening is slow and you're only allowed 2 drinks, so as a family of 3 it got very frustrating, as the bar queue gets silly sometimes.
All in all, we have had a lovely week here and although we usually book 5 star resorts, we would definitely come back to this hotel in future.
Claire Kerry
The hotel reception and indoor areas look impressive. The bedrooms are spacious but need updating - carpet and furniture.
The buffet food was always cold and did not have allergy information. It is difficult to get a drink in the restaurant (if not all-inclusive) as the staff don’t acknowledge you. I'm not sure if the staff were new, as they didn't understand basic requests.
The indoor entertainment space is set out like a conference, with rows of chairs with not enough tables - so we struggled to find a table for our drinks. The indoor space is not fit for purpose as foliage obscures the stage view and sound echoes so you can’t understand the entertainers. During our five-night stay, two nights “entertainment” included guest karaoke.
Joseph wood
Scenic hotel. Lovely beach views. Lovely decor and rooms adequate but shelves fell regularly as only 2-3 holding clips below each one. Bathroom and balcony lovely but beds rock hard. Camp beds for children also uncomfortable. Entertainment good. Food debatable. Lots of salad and cheese choice but hot meals on an evening poor. Fruit and ice creams nice. Snacks at pool bar nice but overall definately only just 3 star food.
Best thing Pools and decor. Worst thing , hard beds. However overall we still had a lovely time.
Biggest plus. 6 mins transfer time from airport.
Dining
Main Restaurant
- Enjoy a wide selection of dishes for breakfast, lunch, and dinner served buffet-style.
- Overlooking the interior waterfalls, the main restaurant offers show cooking, lactose-intolerant menus, fresh local cuisine, national and international dishes, and themed dinners five nights a week.
Pool Restaurant Davao
- Situated overlooking the pool area and the sea, the Davao restaurant offers a full buffet lunch service.
- Menu includes salads, pastas, hot dishes, fruits, and desserts.
Oriental Restaurant Bamboo
- Experience a journey through Asian cuisines at the Bamboo restaurant located next to the waterfall.
- Enjoy the exotic flavours of Indian, Japanese, and Chinese cuisine presented in buffet style, allowing guests to choose their favourites.
Italian Restaurant La Piazza
- Indulge in exceptional oven-baked pizzas made with fine dough and fresh produce.
- Also offers fresh pasta dishes in a relaxed, casual atmosphere.
Hamburgueseria Beatriz
- An informal dining option offering burgers, nuggets, and salads for a quick and satisfying bite.
Sports Bar
- A popular meeting point for guests, where they can enjoy their favourite drinks, cocktails, and coffees amidst an elegant atmosphere with a sea-themed decoration.
Bar Salón Mindanao
- A must-visit during your holiday, where guests can enjoy a variety of entertainment including shows, cabaret, professional performances, comedy, musicals, magic shows, contests, and live music by an orchestra.
