Hotel Beatriz Playa & Spa

Jeni Hall

In general the hotel wasn't too bad. However the food was too bland for my taste. The oriental buffet tasted nothing like anything Asian that I've ever tried. Whoever made that needs to learn a great deal more about spices! The spa was excellent, I was very impressed. I had a very relaxing massage and spent time in the warm water of the indoor pool with many different water jets. One outdoor pool was pleasantly heated and ideal when the sun came out. Unfortunately the bar areas were not very welcoming but we didn't have to go too far away to find more convivial venues. I thought the location was excellent for long, seaside walks to the busier parts of the resort but away from the noisy bars and restaurants. There is enough beach, stretching for miles, to cater for any number of tourists without overcrowding. Overall we had a pleasant stay but feel that your cooks need more training.

Kirsty Ritchie

I’ve just come back last week from this hotel . Spent 6 days there on my own for a winter break . The hotel is beautiful, the grounds and pool area are superb , there is even a heated pool and outdoor jacuzzi (jacuzzi was freezing!) Really pleasant stay, rooms are a little dated but huge! beds comfortable , UK tv (5 channels) bathrooms spotless , lovely balcony overlooking the pool . The food was above average , breakfasts superb , I only went for lunch a couple of times but went for dinner every night , dinner was much the same every night but there was always a huge selection, the paella is lovely , highly recommend! As a single female, I felt very safe there , the staff are wonderful, couldn’t do enough for you. There is a free bus that will take you down to the beach front around three times a day . And bring you back up, it’s a good 20 minute walk so not an issue if you miss it! Strange paying a €1 deposit at the pool bar for a plastic tumbler , I guess to ensure you take it back! The only real annoyance was, no water in the room , i went to the pool bar for a water and was charged €2.20 for a small bottle ! Despite being all inclusive , I just reused this little bottle and filled it at the dining room again and again , and when the little milk pods ran out in the room , I wasn’t able to source any more . Being a bit far from a shop made this a bigger issue than it should have been? Room was cleaned every day, lady was really lovely ! Overall it was a fabulous stay and I would definitely go again . Forgot to add , young girl at reception , dark hair and glasses , she was just amazing , really really helpful and super polite!

Slobodan Petrovic

Decent hotel, dated and definitely needed some good renovation. Over all honestly if ware not bothering about the decor then it’s good place. There some ,,rules,, like deposit of euro for your plastic cup, reservation to have breakfast in terrace I been denied coffee although was plenty of empty seats. Location it’s what make this hotel good. I was all inclusive, breakfast good and lunch was good dinner was repetitive and not appetising. Don’t let negative comments put you off booking this hotel it’s average and good for short winter break.

Kingdom Host Families

Avoid this hotel at all cost, Hotel Beatriz Playa and spa, Matagorda,Lanzarote. Advertised as a 4star hotel, it's far from this, more like a 2 star. We staying here for 13 nights, all inclusive 2 adults and 1 child aged 10. Residents waited 2 hours for vomit to be cleaned from a seating area beside the outdoor bar. Having complained several times to bar staff, I along with many other residents to complain we were told housekeeping would come. All inclusive does not mean all inclusive. 2 bottles of water on arrival, no additional water given throughout our stay. Additional costs for international beers, spirits, all ice creams additional cost. €2 each to change your pool towel daily, (we were NOT advised this on arrival) after paying €10 deposit per towel on arrival to hotel. We had a superior room with sea room. Beautiful location, however no WiFi. Under the beds, skirting boards very dusty and dirty in areas. Pool area very dirty, kiddies pool was the same. The walls throughout the hotel were dirty and some walls had blood stains. Visible mould in areas, lifting plaster. Roof is leaking, carpets flooded and blocked off. Reception area is very clean! Food is very poor. Excellent for people with dentures, as no chew to it!!! Avoid lunch in Bar/pool area not all food covered, such as bread, flies all over it. Green Mould in mozzarella cheese. When I told assistant about the flies and mould, he shrugged his shoulders. I was told good available in dining room. Childrens menu; pizza, always cold like cardboard to eat, fish fingers unsafe (my daughter vomited all night after consuming). Spaghetti and pasta sauce repeatedly daily, however no one seems to eat it. Chips hit and miss, often cooked and placed in oven until needed. On consumption very brown/ dry on top, very greasy on bottom of chips. No chicken nuggets, only after several guests complaining to reception they were on tge menu for 2 nights. No sausages, mash potatoes(only watery smash mash) My family like many more families eat out daily. Christmas week hotel was full, food looked to improve slightly. There were alot of disappointed guests, many many compliments. We are repeat guests at this hotel. When we last stayed here 2 years ago, the standards have dropped significantly. New owner of this hotel (apparently). Full hotel however very little staff seen. Incredibly disappointing service and care after paying so much money. We would never recommend anyone to stay here. Unfortunately for us we had to stay the remainder of our stay as all other hotels booked out on the island. I'm still awaiting a phone call from the hotel manager, 3 wks since I first complained. I have received a reply to another review written on a different site. However I went to reception and requested a phone call many times and I still await this call.

John Moran

Mixed bag. Rooms very nice & spacious Location very close to the airport, lots of bars & restaurants about Food, terrible, all the restaurants in the hotel were well below standard, the So called Bamboo Chinese was the worst followed closely by the burger shop. The main restaurant was very average always something to eat but nothing was more than average. Pool area was very nice. We upgraded to All inclusive and regretted it almost immediately.