BLUESEA Costa Bastian

Emma

Stayed in a superior double with a balcony view of the pool. It was modern and very clean. The pools looked clean but we didn't use them as they were too cold. Food was tasty and new choices daily. Drink choices for all inclusive were not the best so ended up paying for better ones. We were disappointed with the evening entertainment which was either bingo, karaoke, or singers. We opted for a night out in Costa Teguise and wish we had done it sooner. Reception and catering staff need to work on their customer service skills.

Stacey O'neill

Where to start - read the reviews beforehand, take with a pinch of salt as always, and judge for myself! We were advised before arrival that there were works going on, tbh, I had to search to see where. They are re-doing the ground floor rooms in one of the buildings, but we were completely unaware from pool area or anywhere else, as no noise or mess. Our room was in the other building, yet to be renovated. Personally I do not find the 'bamboo' furniture offensive, matter of taste I guess. The room itself was spacious, with plenty of wardrobe space and hangers. Cleaned daily (if required), nice little balcony, I did bring a travel kettle and extension lead having read other reviews. Also the remote for TV and safe needed new batteries, which would have no doubt been rectified had we informed reception. Really can't find any real fault with our room.We were All inclusive, which can be a little 'samey' but food was always plentiful, fresh and tasty, had mussels on 3 occasions which was a real treat, noticed fish a couple of days, but not for me. Breakfast was good, everything you could want, even proper sausages 😂. The restaurant staff are very attentive, always cleaning and clearing tables.Now to the drinks - they certainly don't skimp on the alcohol, my liver can confirm! If you want 'named' booze, it comes at an extra cost, but for me, local spirits were great, also as someone else mentioned, the daily cocktails were good 😋 Wasn't too sure about the 1 euro cup charge, before arriving, but what a fantastic idea, saves waste and people return the cups rather than leaving empties all over the place. So, in conclusion, if you are looking for a 5 star hotel (which would no doubt cost a LOT more) this is not for you, but if you want a good room, decent food and strong drinks at a very decent price, then this is the place for you!. The icing on the cake for me was that your AI bracelet wasn't whipped away at check out, as usually happens, nice touch 😊. I would not hesitate to return.Thank you for a great week. P.S. the pools were freezing, but what do expect in March?

Ethan Weston

- room was dirty as we arrived, having bugs in the room and dirt in the bathtub, as well as the sheets not being clean on the first day. The safe which was included in the room did not work, the same with the mini fridge. - you had to pay a €10 deposit for pool towels, which is normal, however I don’t think paying €2 for a clean towel is normal for a 4 star all inclusive, hygiene as a whole was an issue. As they didn’t clean the room towels and took one of our room towels and didn’t replace them. The departure showers were disgusting, the whole shower was dirty and all the towels they offered us were previously used, still dirty towels from lost property. - on the topic of hygiene the pool was not treated with any chlorine or any cleaning products and was freezing, and not useable, and when we did try and use the pool my partner got an infection. - the food, was bland, overcooked or raw. Most other visitors we spoke to ended up spending more money eating out as they didn’t trust the food, or it didn’t suit there taste as the variety was poor, and after I got ill from eating the food I would not advise it either. Most of the food was reused and put out over a number of days including leaving meats at room temperature. As well as a whole food not being fresh and nice to enjoy. When we arrived at the hotel at 11pm we was given a bottle of water with a stale sandwich, which didn’t even include butter, and a bag of crisps. A-bit of a joke for a 4 star hotel - no food was labelled and no allergies was listed, we couldn’t even ask the chiefs as they didn’t even know what the food contained either and had to keep checking in the back to what meat they included in each dish. - As for the drinks, they were poorly made, as well as only offering one cocktail type per day and being pre-made, so not fresh for a 4 star all inclusive was strange to me. - the customer service was horrific, the staff was rude and very confrontational, in particular Carmen, who is supposed to be the head of customer service but was more focused on arguing with us rather than giving us a better stay, again for a 4 star hotel this isn’t acceptable. - the entertainment was poor, only offering 2 kids activities a week on the schedule, and not sticking to the schedule at all we missed a lot of the scheduled events. The acrobatic show was a simple magic show, and the pool tables and air hockey would be shut during the days. - You would end up paying for more than what is included in your stay as there is more extra charges that are not stated on the website and are hidden until you get there, another issue was the construction that was going on constantly through our week stay that genuinely made it unpleasant to relax around, and again was not stated on the website Overall a poor stay and would not recommend to anyone, if I had known half of what should have been stated on the website then I would not of booked it.

Mark Budd

Had a wonderful time at the hotel. Friendly staff, room was spotless and comfortable, everywhere was so clean. The vibe from the hotel was warm and friendly. The food was good always good choices. I would definitely go back. About a 30 min walk into town but taxi only cost about €4 so no problem.

Angelika Dereń

We are pleased with the stay. the food is very good, varied, the service is very good. the rooms are clean and comfortable. everything would be great if the water in the pool was heated. and a big minus is that you can hear everything in the room. you can hear your neighbors from every side. the worst is when it is after midnight and the neighbors are partying right next door. They do not supervise it, every day we called the reception at night to report it. a very large majority of people from England who do not respect other people.