THB Tropical Island

Tsvetelina Petkova

I booked a 4 star hotel but I don’t think that’s what I got. The thing is that the exterior is lovely and it does offer a lot of space, nice and well maintained green areas, plenty of swimming pools, and entertainment. The staff is also helpful and kind. However, the apartments are another story and definitely not to a standard of a 4 star hotel - at least the one we were in. The sofa was falling apart, the vibe is outdated and sad, the bed was squeaky and felt like it will break and there were around 50 mosquitoes inside when we arrived. It felt more like a 2-3 stars max. They asked for a cash deposit for everything, I.e. iron, towels, card for an outside door closer to the town area. The AC wasn’t working as they turn it off in autumn and winter, but it was quite hot inside even if it was Oct-Nov 2025. The bathroom was old and had some wholes in the ceiling, the shower was kind of leaking bottom and top at the same time. The staff provided mosquitoes spray and apologised for the issue, which was kind. But I think the rooms need improvements like mosquitoes nets on the windows and doors, updated furniture and some refurbishing and redecorating. Otherwise the rooms were cleaned every day during our stay and as I said the outdoor area and the pools were nice and clean. There was entertainment for kids and grown ups and the sangria was quite good and drinks were just 2-3 euros which is very cheap nowadays anyway.

deimanciukas1388

Very nice for kids,but not all water playgrounds was open. Very cold water at the pools. (Not heating) At the room air conditioner was warming not cooling. Was dificult to sleep at nights… Can’t open the windows because of mosquitos. Wasn’t able to check out 1 h. later.. 6 year old girl stuck in the publick toilet by the pools beacause the handle of the doors stucked. (Couldn’t open the door and not beacause of lock,but because of old handle) We waited more than 30 min to let her out.. Well i think it’s nice hotel for price we paid,but very old,need renovation ..Animation for kids was very poor.. every day the same and instead of 1 h .ir was only 20~30 min. The coctails to sweet to drink because off sirup ,that they call juice..

Ben Fox

We stayed for a week and had a great time. It has some relatively unique features which we really enjoyed like the many smaller pools as well as the big ones with kids slides and adults only 50m one. It means you get a bit of everything depending on your mood and the private smaller pools felt like you almost had your own pool. The grounds were also really nice with the many lush trees, some friendly cats (!) and lake of coy carp being really nice to walk around. The nearby beach was one of the best for families we’ve found on the canaries. The walk to the beach was fine at about 10-15m or the shuttle bus can get you there and back if preferred. The staff were also all very nice. Other aspects of the hotel were all very adequate if not amazing but really good value for money and we loved it.

Pete Martin

The good, bad and the ugly is a perfect summary of this hotel. The hotel has good facilities with lots of space and pools. The main pool is unheated and cold but the smaller pools around the complex are heated and great. If you get a room make sure you get a pool room on the ground floor. The kids just loved walking out and jumping in the pool. The bad part is the cleanliness and condition of the rooms are really poor. Ours was pretty grim in places but we knew it wouldn't be 5 star but still basic cleaning was lacking. Such a shame. Our room did smell really bad from somewhere but we paid the price for a good location near the pool. The place is dated in places so be warned the rooms are 2 or 3 star at best. Wouldn't stay here again but for the right price and you don't mind cleaning the room yourself.....heck there is worse out there......just don't think it's 4*...miles away.

Andrzej Farel

Overall, the stay was fine — nothing terrible, but nothing impressive either. On the positive side, the staff were friendly and efficient, the breakfasts were tasty, and the hotel grounds had plenty of well-maintained greenery. However, the rooms left much to be desired: poorly equipped, clearly in need of renovation, and showing visible signs of wear and aging.