Hl Club Playa Blanca Hotel

Magdalena Matusz

Extremely Disappointing Experience – Hotel Does Not Meet 4-Star Standards We paid a lot for a holiday advertised as a 4-star hotel; however, our experience was far below this standard. In our opinion, the hotel was closer to a 1-star property and did not meet even basic expectations for comfort, cleanliness, or service. The quality of the food was extremely poor. Much of it was cold, very hard, and difficult to eat, and it caused stomach problems for the entire duration of our stay. No tea or coffee was offered with lunch or dinner, which was surprising for a hotel catering largely to English guests. Cleanliness throughout the hotel was unacceptable. The toilets were dirty and unpleasant, the swimming pool was cold and not properly maintained, and the bedsheets were not changed even once during our 10-day stay. This is completely unacceptable for any hotel, let alone one claiming to be 4-star. We were also disappointed by the lack of transparency regarding additional charges. We were required to pay extra for Wi-Fi and the safety deposit box in the room, but this information was not clearly stated before booking the holiday. Customer service at the reception desk was particularly poor. The staff were unfriendly and arrogant, and when we raised complaints regarding the food and cleanliness, our concerns were ignored and no action was taken. The only positive aspect of our stay was the bar staff, who were polite, friendly, and helpful. Overall, this hotel failed to meet the standards advertised and did not provide value for the price paid. We would not recommend this hotel and feel very disappointed with our holiday experience.

Darren H

Firstly the Facebook group is managed by someone on the inside, my honest post on there that was written well and not in any way aggy or rude was never published; I know of 5 others that posted negative comments and were not uploaded. That tells you it’s moderated to keep the really negative stuff out. Bungalows - very old, dated, not very secure and the key cards you can’t keep near other cards, mobile phones or anything else. So whilst wearing holiday attire where are you to put the delicate key card? Staff- nice people, expect you to book excursions through them to save €1 per person but you can get more off directly. Took ages to provide more pillows and the WiFi they sell as great but it’s bad! Did refund me though. Food! There is zero positive to say about the food, this isn’t any star let alone 4, I firmly believe 3 of the 4 stars were copied and pasted from elsewhere. The food is of extremely poor quality, cooked badly and no seasoning ever. It is a joke to call it 4 star and charge as much when you are serving slop. These charge for so much that should be free with all inclusive and if not begrudge that if they paid a proper chef, and put the effort in. I see people are being called unreasonable and snobbish for not liking the gruel but that’s nonsense, I’m not even that fussy but it annoys me when we laid £11k for 6 days for 8 and expect something edible each sitting: the NYE gala promised to be something else, it was the same slop and you could pay extra for your wine and beers… not very all inclusive. All in all it was the worst holiday we have been on and I have been to Pontins and Butlins as a kid. I nearly switched in August but the Facebook group convinced me it wasn’t that bad! I wish I had changed it. I tried to fly back on day 4 but couldn’t. My advice, if you have booked this and can change it or cancel, do it! There is nothing worth staying for. A holiday is to relax, change scene, get someone else to take care of you to some extent, this place doesn’t offer any of it. No heated pool, no edible food, lack of serving staff and nothing in terms of entertainment for when the weather is poor. Save your money and go to Butlins…. Avoid H”e”L Club Playa Those were I believe black pudding sausages in the image.. not sure

Avas vlogs

Just back today would i return, Absolutely NOT! The hotel is gorgeous the grounds are fabulous. Hotel is only a 10 minute walk to main town. We paid 6000 for two weeks all inclusive 2 adults 4 children, the food was awful my kids lived off plain pasta pizza and chips. The staff that worked cooking the food and cleaners in the food area are great workers couldn’t fault how hard they work and they’re really nice but major changes need to happen with food. We ate out every day! The cleaners for the rooms are lazy and dirty id have to ring and request towels and fresh bedding, bins where left stacked out side for two days I had to ring for them to be removed, floors never washed or swept. The entertainment for the kids was ok the lads where so nice always went above and beyond to greet you, the bar lads where quite rude the cocktails where cheap and to sweet. It’s such a shame because the hotel could be amazing if they made changes. Playa Blanca was not a place for us in general and we would not return.

Nick Barker

Where to begin with this .. Been here for a week and the bungalow room and grounds are fine. The location is also a good feature if you want to leave, which you definatley will. The staff are all nice and attentive but there seems to be a lack of staff around the pool/restaurant area. The entertainment staff are nice and seem to also cook poolside on some days? The main problem with this hotel aswell as it needing a re-furb and a good clean- is the food. Dancing with death everytime you eat in the cafeteria as everything is not quite right, not to mention the poolside snack area which also leaves alot to be desired. Salad is dry, meat is poor quality, everything is just strange. THEY SERVE BOILED SPROUTS, CARROTS, GREEN BEANS for breakfast- next to what looks like mini boiled sausages??? I have no idea who this is aimed and is frankly a joke. Another thing is the pool which blasts music all day which I dont know who this is aimed at either. Other than leaving to go to the beach and spending money in Playa Blanca the hotel is a bit of a mess, save your money and get a villa or go 5 star I recommend. However some people seem to like it here so maybe its me. If this was a 2/3 star hotel it still would not be acceptable but they could get away with it, but a 4 star hotel is crazy and I cant grasp how it could possibly be. PS. The gym is excellent but not sure if it has anything to do with the hotel

Davin Larkin

It is what it is, have no expectations and you won’t be let down. Just sent two weeks here. Rooms are just decent. Staff are friendly but seem to be very understaffed. Rooms don’t get cleaned, you have to ask. Food is very very poor. We were all inclusive and had to eat out every night it was that bad. Drinks are shocking also. Watered down everything. It’s a 2 star establishment nothing more. You can tell the place is ran by an accountant because everything is budgeted to a shoe string. We won’t go back but we won’t knock it too hard either.