H10 Lanzarote Princess

Daniel Howie

Had some issues first few nights with overall service. Bar didn’t have bottles of water when we arrived late at night so couldn’t get water until the next morning. Had to swap key cards at reception 4 times as they would stop working which was pretty frustrating. Overall food could be better quality, but the selection was okay. We really enjoyed the outdoor experience at the hotel. The staff running the activities and entertainment were doing a good job and were friendly and passionate. The bar staff outside were also great providing fantastic service. Our hotel room was satisfactory and was maintained well by the cleaners every day. Only issue with the room was the glass door in the bathroom which didn’t lock and wasn’t very private. Additionally, there was a lack of water pressure with the shower. Overall we’d rate this hotel 3/5 stars. Was an enjoyable time but definitely some areas for improvement

Lucy

A little tired in places but nothing you wouldn't expect from an all inc hotel. First impressions could have been better as when we arrived, there was no mention/acknowledgement of our anniversary, which was very disappointing. Our room wasn't ready when we arrived as we were on an early flight, which was fine, but when we got the key cards after waiting for 3-4 hours, there was no mini bar. This was quickly resolved after a call to reception, and the fridge was stocked within 30 mins. However, it was stocked with warm drinks. It would have been fine if they had brought cold ones as we had gone looking in the fridge in search of a refreshing drink! The evening buffet is pretty standard but could be improved. I still found something to eat - It's just a bit chaotic with everyone racing to fill their plates and the queueing for food. Half of your plate is already cold by the time you get back to your seat. It felt a little understaffed, but they coped well with replenishing things - If they miss something, you just need to ask, and they'll get a fresh dish. Obviously, it's not the same dining experience compared to eating out at a restaurant and feels a little bit like a school/staff canteen. Breakfast was good, and the cactus bar was convenient for getting 'grab and go' food at lunchtime if you didn't fancy dining in. We visited Mike's coffee a couple of times. Some of the products here (like the cakes) aren't all inclusive, so you have to buy them, which is okay. They aren't priced badly. The only thing I wished that they offered was a 'take away' option as you had to sit and eat/drink your coffee and cake at a table. We asked, and there was no option to take back to the sunbed, which was a bit annoying! Rooms are well decorated, and we stayed in a Junior suite. I was on the ground floor and was worried about ants after reading other reviews, but we didn't see one in the room all week. Air con is to be desired, we couldn't get it as cold as we liked so resorted to turning the ceiling fan up to 6 (full blast) to get the air moving.. But it still could have been cooler. It looks like an old system. Rooms were cleaned daily and to a good standard. The pool area was good . We always found a sunbed, but the later you arrive at the pool, the less chance you have of getting a sunbed with an umbrella. There is music around the pool in the day which I liked. The pool itself was great - Lots of areas at different depths, so you can choose to sit, lie, stand, or swim. The temperature changed depending on how much sun there had been. On the cloudier days, it was freezing, but "it's okay once you're in!" Entertainment was... there. The acts weren't to our tastes, so we usually gave up after the first 15 mins. Some people said they enjoyed it, others thought it was dire. It very much depends on your expectations! E.g. The Opera Act is definitely not Opera! The location was one of the main reasons why we booked this hotel, and this can't be faulted apart from some unsightly building work as you walk down from the hotel to the beach but this didn't really bother us. The supermarket is less than 2 mins away, the beach is less than 5 mins away, the bus stop is outside the hotel gate and both marinas (ferry port one way and market the other) were less than a 20 min stroll. Taxi to the hotel was around €50-€55 each way to/from the airport, and they turned up pretty quickly (around 10-15 mins). All in all, we both agreed that it was standard. Would we go back? No - It wasn't special. There was nothing really that blew us away or overly impressed us, and the things that disappointed us were more like niggles - It didn't ruin our holiday, but first impressions count. But, the holiday gave us what we wanted, which was a break in the sun at a decent price.

Helen Bridges

First day at H10 Lanzarote Princess. Arrived on late flight, bit of a mix up with the room booking but reception team sorted it out without fuss and we have a beautiful twin pool view room. Lovely quiet room 1088 and hot shower in the morning. Breakfast was simply amazing - something for everyone from fresh fruit and smoothies to freshly made omelettes, croissants, pancakes or full English if you prefer. Staff worked hard to clear tables and keep everything topped up. Just enjoyed a fabulous Aquastretch work out with Claudia. Feel refreshed and revived after yesterday's long day of travelling. So far the hotel has exceeded expectations. Just enjoying a cool glass of Estrella from the AI package whilst writing this. Looking forward to more activities from the animation team later in the week.

Calum Scott

Stayed for a week in September. Room was a decent size but was showing its age, most surfaces were stained and it really could do with updating. The outside pool areas were amazing and a big plus for this hotel. The food was a real let down though, there was plenty of choice but the quality was pretty poor on the whole, lots of cheap fried or bland food. Stayed in much cheaper / lower rated hotels with significantly better food. Ultimately I wouldn’t recommend, I think you can get better for less elsewhere

Bryan Mulgrew

Hotel has everything you would want for a stay. Great location, kept very clean and tidy and the food is decent. Lot's of activities through the day for kids and adults alike. Our wee boy loved the foam party. Only slight criticism would be more seating for the later shows but other than that can't fault the place. Paula from the animation team was especially great but the whole team were. Thanks for a great stay.