Circus Circus Las Vegas

matt deacon

My family has stayed here a few times now. The first time I had been here was in the early 1990s so this place brings back good memories. The room is nice and clean. The Midway games and shows are so amazing and make this place worth it. The Adventuredome is a blast. Staff are nice. This place is an overall fun resort especially for families.

Elizabeth Kane

At this point if I could leave negative stars I would. Everything is completely different then what was shown online. We arrived and the last of customer service is disrespectful of the hospitality industry. While I understand that we are move further into the tech world, arriving and having to figure everything out ourselves by kiosk is not it, nor what I expect when arriving to a hotel. Then the lady who helped me treated me like an idiot when the kiosk wasn't working and felt like pulling teeth to get some assistance. Then once arriving to the room it felt like being Nicole and dimed. It has become pretty standard to expect a mini fridge in room these days but they want 25 extra per night to have one. And then the bathroom has a leaking tub spout, dirty tiles, and hair in the bathroom. Also they hotel is under construction, which is not stated on the website or during booking. Even if it's not the tower we are in it still impacts the customer experience in other ways. If we would have known in advance we would have chosen a different place to stay. Stayed here previously and the layout what frustrating but this is just another level. After this visit we will not return. Yes, they did offer to move our room but my son and husband were already asleep because we got in late.

Carrie Dow

First the lobby/bell staff was great. We were exhausted and we were assisted at checkin as well as escorted to our room with our bags. Getting to our room was quite a trek. Rooms are outdated and need some serious attention. Had a hole in wall, curtains wouldn’t close well enough to block out the blinking of Sphere all night or sun in morning. We were told it was no smoking but hallways reeked of smoke, tobacco & cannabis. Drains in bath had sewage smell. Considering the “Resort Fee” was higher than the room rate I felt that a little more care should be taken of our room. We called desk for clean towels, finally had to catch housekeeping and they took 4 towels but only left 2. We were there for 4 days and never had any services to our room. Trash and towels should have been a bare minimum daily. Only one pool was open even though the place was packed. Kids over ran the hot tub all 4 days and on the last day the hot tub was cold. Everything was clean, there weren’t children running amok and everyone was friendly, guest & staff. I would likely stay here again despite these issues, but only if I were traveling with children. It’s definitely a family oriented place.

J E

The room was decent. I can't complain. A little dark, but no biggie. First issue was the so called $56 deal advertised. We were charged the $56 plus tax online. Only to her charged another $120 upon checking. Since BS about resort fees, and blah blah blah. And forget about staff informing you about there elevators. You your in your room floor on a keypad so it can't tell you which of the 4 elevators to take up to your room. But coming down, you have to take a different elevator. And to top it off. On the morning we were leaving. We and about 39 other guest from the same floor waited for the elevator trying to get to the first floor for about an hour. We and these said guest decided to go down the stairs. 8 stories down, (16 sets of stairs) only to find a locked from the other side door. All carrying our luggage and whatnot. Luckily some person on the other side of the door heard us and opened the door. None of even noticed that there was no doors going down the stairs. I didn't plan on staying there again.

Lyn Gibson

Firstly the positives - the lifts are fast. That's where the good stuff stops. We had stayed here previously and the changes were dramatic. They no longer have a check-in desk, just kiosks and a skeleton staff nearby for additional support. This means that when you check-in, you don't get a single piece of information about your stay. On our previous stay there was valet parking, but that is no longer offered, so we asked a nearby staff member about the parking. Her rude reply was only 2 words "It's free". That's it! I then asked for more information and she mumbled something about the open air park and carpark 1 or 2. I have never experienced such rudeness EVER when checking in to a hotel. We went outside and found 2 strangers who looked like they had parked and were wheeling their bags towards the entrance. These 2 strangers were 1000 times more helpful than the actual staff member and directed us where to park our car. The so called refurbished rooms were already showing wear and tear, with peeling wallpaper. The hallways have some sort of laminate type flooring, which unfortunately means you can hear everyone walking down the hallways. We were at the end of a hallway, with no security cameras, which we soon discovered was a popular place for either staff or people staying there to smoke their weed. The doors have a gap underneath and so it came into our room. The hot water didn't work at first and a maintenance man came to check it. After that, it only worked if you ran the shower for at least 5 minutes first. What a terrible waste of water. The resort fee had increased since our booking, but since they only charge you once you check in, we couldn't do anything about it. $42 USD per night is outrageous! Don't even bother trying to call reception, they answered once after a short wait but then never again for the rest of our 3 night stay, I even left the phone on hold to see how long it would ring, but gave up after 20 minutes. Every time you walk near either of the entrances, you will be hassled by their Timeshare staff. By the way Circus Circus, we are still waiting for the invoice you said you would send once we checked out.