Horseshoe Las Vegas

Tiff J

I gave 4 stars only because of the extremely strong stench of cologne in the hotel lobby/casino area (I didn’t hang down there for that reason). Other reviews mentioned this and it is true. Whatever air freshener they’re using here is insanely strong and almost suffocating, but thank goodness it is not in the hotel halls where the rooms are or I probably would’ve had an asthma attack. Not sure what they are trying to mask but it is very unpleasant and overwhelming. And stuffy. Otherwise, I would definitely stay at this hotel again solely because of the location. It is centralized to all the hot spots, the ride share/pickup areas are easily accessible, and the shopping bazaar right outside is really cool and convenient (to get there, just go up the escalator to the left of the lobby check-in area!). The bars there reminded me of downtown Nashville. I liked that it was also connected to the Bellagio. My king-sized bed room was nice and spacious and clean. There was nothing overly new or renovated and there were minor (unimportant) imperfections. Just a standard hotel room. I did have a mini fridge which was nice. Also one of the reviews complained about the shower head not being cleaned well. The bathroom was VERY clean-the stains they were seeing were residue from HARD WATER. I felt safe as a solo traveler and had a cool view of the Sphere in the distance. The hotel staff were prompt and friendly. No issues checking in. You need to download the Caesar’s Rewards app to make it easy. For the price it was so worth the location and experience. So what if the hotel is a little worn and aged? It’s Vegas, people. Insanely high traffic. I visited after Labor Day for a convention that was conveniently located at the Paris which is a short walk away inside (connected).

Jeffery Baugh

Got a comped room, so just had to pay daily resort fees. It’s located in a good location of the strip and has a lot of stores nearby. Housekeeping was good but the room could use a renovation. Would stay here again as long as the room rates are reasonable.

Aman Shah

Experience was good. The only thing that we paid for nice view but did not get it as there is no south strip view in hotel. Only view option is high roller. The only downside with the room is that they do not provide coffee maker. If you need coffee in morning you need to go reception and get coffee. Please keep this in mind during booking or carry small portable coffee maker. Overall, experience was good.

L Moran

Great location, but the service fell short The location is excellent, especially if you're attending an event at Caesar’s Forum. The rooms are decent for the price, although I had to pay for an upgrade because the one I was initially given faced a wall — which was disappointing. I had issues receiving a package during my stay. Over the course of four days, I was given conflicting information by staff. On the last day, I was assured the package would be delivered, but it never arrived. I tried to speak with a manager and ended up waiting nearly 30 minutes between the front desk and being told to wait — without resolution. Once I returned home, I was told they could either return the package to the sender or ship it to me if I paid an additional fee. The issue wasn’t the cost, but the lack of effort to resolve the situation while I was on-site, despite multiple attempts. I understand I may not be a frequent guest or a high-stakes player, but that shouldn’t affect the quality of service. Unfortunately, this lack of attention ruined what could have been a positive experience. Even though the manager I eventually spoke with was polite (Roniel), they chose to save $10 on shipping rather than acknowledge and correct the mistakes made by their team.

Jeffrey Cope

Bad business, bad hospitality, and the manager was no help what so ever. I'm a regular at MGM casinos and Las Vegas and this is my first time and last time staying here. First of all I got my room inexpensively on Expedia because they had many rooms available, when I show up at 11:00 a.m. they won't check me in until 4:00 p.m. and if I want to check in they said that they will have to charge me $50. Knowing that they have rooms available, that my room is available and that I have been in Vegas for a week and a half at top tier resorts and have gone out of my way to spend my harder money and try other hotel for the first time. I asked to speak to a manager, he spoke down to me, he raised his voice, and was a little bit narcissistic. Telling me that all hotels do this when that's a flat out lie and not true. MGM will go out of their way and check me in at 10:00 a.m. if they have a room available. The reason why I reaching out and mentioning this because this is corrupt business. You don't want to check me in until 4:00 because they want me to go out and about and spend my money in their hotel, And they will only check me in if I give them $50. The pool is not open and available, my room smells like chemicals and I was forced to spend the $50. Manager would not help me, he said there was nothing they can do he said it's business protocol. I highly recommend that nobody stays this hotel, it's a bad business, they're not here for you, they're here for your money. Shame on this hotel. I was tired, I needed to rest and this was going to be my first time and a new beginning but now it's going to be the first time staying here and my last time same here. Bad business I do have to go out of my way and thank Lucy, at the front desk. She was very kind she was very courteous she was a very great help and she was able to explain everything properly and professional. She deserves a raise 🙌