Horseshoe Las Vegas

jake

Second time staying here for multiple days at a time during the last 12 months. Great location. Property is small but rooms look good and are large. Only complaint about the rooms is the Air Conditioning isn't very strong. The fan doesn't blow the air out very powerfully even when set to manual high. And you can only lower the temp to 68 at the lowest which doesn't feel like 68. Both stays it has felt more like 72 degrees and not much air flow which makes it feel humid and sticky. Only savior is the window cracks open about an inch and a half. So if it's cool at night you get a little help from that. Probably has to do with the eco thermostats. Also night time staff at registration is great. Daytime staff not so great. Don't think I'll be staying here again due to the day staff and air conditioning. Location is great though. And prices are decent.

yourstar rating

I stayed at this hotel recently, and while the property itself is fine, I want to share an honest concern about staff behavior and inclusivity. As a brown guest, I felt noticeably overlooked during my stay—particularly in the casino and bar areas. Staff frequently passed by without greeting or checking in, and I often had to walk up to the bar myself to request service. A few staff members were courteous, but overall, the attention felt inconsistent and, at times, dismissive. I’m sharing this not to accuse, but to be transparent. If this happened to me, it may also be happening to other guests from diverse backgrounds. Every customer deserves the same level of respect and service, regardless of skin color or appearance—especially in a place where guests are actively spending money. Additionally, room cleanliness and basic maintenance need improvement (for example, broken restroom fixtures). These details matter and affect the overall experience. I hope management views this feedback constructively. Better staff training on customer engagement and inclusivity, along with improved housekeeping standards, would make a significant difference. Guests should feel welcome here—no exceptions.

Rebecca Barkey

We loved our stay at Planet Hollywood! The location was great! Lots of good food choices and shopping nearby. All the people were friendly. Room was spacious, clean and quiet with an amazing view!! I took away one star for the room just because all the pillows are smushy and there isn't very good lighting. Beyond that, our stay was perfect!

Paul Miller

Location is perfect if you want to be on the strip. Other than that I dont have anything nice to say. Unfortunately this place is a reflection of why this whole area is doing so poorly. They just continue to gouge customers for everything. The bed isnt comfortable. The temperature isnt comfortable. The fridge in our room didnt work so couldnt keep food. 36 bucks for mediocre food for a single person. 20 dollars per day to self park in a garage thats a nightmare to get into and requires a VERY long walk through Paris to even get into the horseshoe. Hotel staff acts annoyed at questions. We learned out lesson. We have family in Henderson and next time we will just get an airbnb or something away from the strip. Its only like 10 minutes to get down there anyway, especially since its not crowded since people stopped going there.

Rob G

Great location right in the middle of the strip, crossing the road from Bellagio and with a connection to Paris. Renewed rooms, everything was impecable, empty minifrige to use in the room. Great room size. Connection to the Monorial. Plenty food/drink options just in front, at Paris or at the lower level. CVS a few minutes walk away. Historical site that was the original MGM grand casino and biggest hotel built at that time. Casino floor smells like cigars but that's how it is on many casinos here. You can choose to have or not room service at checkin time. Beds were comfy. Automated checking from machines at front desk. Checkout at easy as filling a survey in an email and dropping your keys at front desk collectors.