Horseshoe Las Vegas

Danny Randolph

Our experience at Horseshoe Casino started off on a frustrating note. Upon arrival, the check-in line was extremely long and moved very slowly. When it was finally our turn, the customer service representative was unfriendly and came across as rude. After the guests in front of us finished and stepped away, we moved forward. The representative told us to step back in line until he called us. We did exactly that, and almost immediately he said, “Okay, next.” It felt unnecessary and more like a power move than anything helpful. While it may seem minor, it definitely affected our first impression. That said, the room itself was decent. It wasn’t anything special or luxurious, but it was clean, comfortable, and had a good amount of space. The beds were especially comfy, which we appreciated after a long day. Overall, the stay was okay, but the poor check-in experience and lack of professionalism from staff kept it from being a great one. With better customer service, this place could be much better.

Jackie S.

Was really looking forward to the stay and hoping for a better experience. Smokey, Loud rooms where you hear police sirens blasting all Fri/Sat night, Elevators don't work and get ready to get double charged for parking because the gates in the garage get stuck. Staff look miserable like they'd rather be working somewhere else. Booked a "room with a fountain view" and even requested in the notes to please reserve a nice room. For starters, the Hotel reeks of smoke! Yes, it's expected for Vegas but this is worse than other hotels. Check in was easy and I asked if the room had a nice view and I was told it did. Get to the room and not what I expected. I rarely complain but went back down to the front desk with the same lady asking if we could get a room with nice view of either fountain or sphere and she said she absolutely could since that's what we booked for and seemed very accommodating. The new room was the same as 1st except different floor and had a dirty, musty smell. So I went back down and asked if she could just put us back in the same room bc I was tired and didn't want to keep going back & forth and take another chance of a worse room. She didn't hesitate and obviously didn't care to accommodate us either. Definitely the worst stay Ive had in Vegas.

Tara Weaver

We really enjoyed our stay here! We had a studio on the 15th floor and the view was amazing! The sphere and the high roller were right there, mountains in the distance. The location was great, easy to walk to many, many places. It was easy enough to access transportation for the longer treks. The casino was nice. We had no clue what we were doing as we don’t ever gamble but we navigated the games alright and lost all our money no problem. 😅 Players card got us free High Roller tickets. Wish the room had been warmer. Thermostat did nothing but didnt want to waste precious time worrying about it. It was cold even under the blankets. Extra blanket in the closet would be lovely. Otherwise the room was huge, it was nice and clean, and the room didn’t smell of smoke. We would totally stay here again if we were visiting.

Chris Pacella

High integrity casino in this hotel. During my stay I had a minor situation with one of the roulette machines and after explaining my situation to the pit boss Lori Leffner she quickly resolved said issue. She was very understanding, companionate, professional, and I cannot thank her enough for her assistance. Besides that it is a great hotel for a good price. The windows in the rooms could use a washing though. In conclusion, you can’t go wrong staying/gambling here!

yourstar rating

I stayed at this hotel recently, and while the property itself is fine, I want to share an honest concern about staff behavior and inclusivity. As a brown guest, I felt noticeably overlooked during my stay—particularly in the casino and bar areas. Staff frequently passed by without greeting or checking in, and I often had to walk up to the bar myself to request service. A few staff members were courteous, but overall, the attention felt inconsistent and, at times, dismissive. I’m sharing this not to accuse, but to be transparent. If this happened to me, it may also be happening to other guests from diverse backgrounds. Every customer deserves the same level of respect and service, regardless of skin color or appearance—especially in a place where guests are actively spending money. Additionally, room cleanliness and basic maintenance need improvement (for example, broken restroom fixtures). These details matter and affect the overall experience. I hope management views this feedback constructively. Better staff training on customer engagement and inclusivity, along with improved housekeeping standards, would make a significant difference. Guests should feel welcome here—no exceptions.