Cinnamon Citadel Kandy

Alan Gee

Very good hotel with attentive staff who are pleased to help. Great selection of buffet food on offer with chefs cooking food to order. Some food items ran out in busy times and there was a short wait to replenish. Rooms good with good service. Very nice spacious pool. Good location by the river with the option to join a boat excursion. The hotel is a short drive along a winding road to Kandy.

Thilina Karunanayake

I wanted to extend my heartfelt gratitude to the entire team at Cinnamon Citadel for making our stay truly exceptional. From the moment we arrived, we were impressed by the warm welcome, beautiful surroundings, and the attentive service provided by your staff. Our room was comfortable and offered stunning views, adding to the tranquility of our stay. The dining experiences were delightful, with a wide variety of delicious options to choose from. We also enjoyed the recreational facilities, particularly the pool with its breathtaking view of the river. Your team's dedication to ensuring a memorable experience for your guests is truly commendable. We left Cinnamon Citadel with wonderful memories and look forward to the opportunity to return in the future. Thank you once again for your hospitality and for making our visit to Kandy so special.

zuhaa shafi

The variety and quality of the food were outstanding, with options catering to all tastes. I particularly enjoyed the seafood which was delicious. The presentation was attractive, and the dining area was clean and inviting. The service was excellent, with staff being attentive and courteous throughout my visit. Overall, it was a fantastic dining experience, and I look forward to visiting again. Thank you for your wonderful service.

Prasad Rajapaksha

I recently stayed at the Cinnamon Citadel in Kandy during the Vesak holidays and had a pleasant experience. Although the hotel is a bit far from Kandy city, the serene surroundings make up for it. The rooms are spacious with lovely garden and river views, and they are well-equipped with all the necessary amenities. The restaurant was a highlight of my stay. You have the option to dine indoors or outdoors, and if you choose to sit outside, you'll be treated to a beautiful view of the swimming pool and the river. The food was delicious, though the variety was somewhat limited compared to other Cinnamon hotels in Colombo. A notable plus is that breakfast service starts early at 6:30 AM, which was very convenient. One unique feature of the hotel is the tree house next to the river. It's the perfect spot to relax, enjoy the scenery, and spend some peaceful time by the water. Overall, I had a great stay at Cinnamon Citadel and would recommend it for anyone looking to enjoy a tranquil vacation away from the hustle and bustle of Kandy city.

Susanna Gorgis

The hotel has a pleasant atmosphere, but it can get busy and the staff seem understaffed, which indicates management issues. Despite this, the staff, although tired, always greeted us with a smile and provided good service. Our first room had a musty smell, but Pawan at the reception quickly helped us switch to a better one. For the food they offer a variety of tasty food options Note: For those looking for a room with a great location, choose one on the first floor for easy access to the garden and river.