Cinnamon Citadel Kandy

Roger W.

We had a wonderful stay at this hotel. The pool area is a highlight – beautifully maintained with plenty of loungers in the shade, perfect for relaxing throughout the day. The poolside bar offers a lovely view of the river and creates a great atmosphere to unwind with a drink. Both the dinner buffet and breakfast impressed us with their wide variety and quality. The service was attentive and friendly throughout our stay. Our room was clean and well-kept, adding to the overall comfort. The staff were consistently warm and welcoming, which made the experience even more enjoyable. All in all, a very well-run hotel – highly recommended!

Ryan Wickramasinghe

The Hotel was located in an ideal location, the atmosphere was calm and cozy. The Rooms were comfortable and spacious as well the room also had a large balcony. The Pool was clean and is open until 10 PM which made it very convenient. The only thing was the buffet. The Buffet was ok but it could improve it lacked variety and live stations. The buffet was great earlier when I visited back in 2023. How ever I would recommend this hotel and will definitely stay again.

Shiv Kant Narula

Awesome hotel I have ever come across in Sri Lanka during my trip. This place offers good stay packages with meals. They have trained and well mannered english speaking staff. Buffet is a must try, they have local + english cuisine (veg & non-veg options available). I rate this property as 10/10. If you are alcoholic then please check before coming, sometimes they may not serve alcohol due to religion beliefs.

Anton Dabrera

Subject: Disappointing Experience During Our Stay on 15th–16th April 2025 I am writing to express our deep disappointment regarding our recent stay at your hotel from the 15th to the 16th of April. We had made a prior reservation for two rooms, traveling with our family including two infants, expecting a smooth and pleasant experience from a hotel once known for its exceptional standards. However, upon arrival, we were made to wait for more than an hour to be allocated our rooms — a frustrating delay, especially with two small children. Eventually, we were given a room around 3:00 pm which was extremely dark and felt more like a dungeon. To make matters worse, the air conditioning was not working, and only after further inconvenience were we shifted to a room on the 2nd floor. During our stay, we left a few bottles of wine in the room, which were unfortunately stolen. We immediately reported this to the front desk, who informed us that they would check the CCTV footage. However, we have yet to receive any update or response regarding this matter. Moreover, we were highly disappointed with the buffet food — it lacked the quality and taste that your hotel was once known for. It now resembles fast-food style catering with no distinctive flavor or authenticity. The only saving grace was the service provided by the restaurant staff, which we found to be attentive and courteous. It is disheartening to see such a decline in standards from a hotel managed by John Keells Holdings, who are pioneers in the hospitality industry in Sri Lanka. We sincerely hope that this feedback will be taken seriously. Unfortunately, we cannot recommend this hotel to anyone seeking quality service and food, which was once your greatest strength.

Dilini Dahanayake

The overall experience was good, but there were a few disappointments, particularly regarding the staff’s behavior. We were supposed to check in at 2 PM, but even though we arrived around 4 PM, the rooms were still not ready. We had booked two rooms, but only one was prepared, and we were told they would inform us once the other was ready. Unfortunately, we had to wait almost an hour and a half with no update. Additionally, we had booked river view rooms but were given garden view rooms instead, which was quite disappointing. The buffet was decent, but not worth the price—there weren’t many varieties to choose from.