Cinnamon Citadel Kandy

Muthiah Rajendran

We recently had the pleasure of staying at Cinnamon Citadel Kandy. We want to extend our heartfelt thanks to the entire management and staff for making our visit truly memorable. From the moment I arrived, We were greeted with genuine warmth and professionalism that made us feel right at home. The room was spotless, comfortable, and well-equipped with everything I needed. Every detail — from the cleanliness to the thoughtful amenities — showed how much care the team puts into ensuring guests have a pleasant experience. What stood out most was the exceptional service. Every staff member we interacted with were courteous, helpful, and always ready to go the extra mile with a smile. Whether it was the front desk, housekeeping, or restaurant team, everyone contributed to creating a welcoming and relaxing atmosphere. A special thanks to Naleen Rasiah for running such a well-organized and guest-focused establishment. Your leadership clearly inspires your staff to deliver excellence every day. We truly enjoyed our stay and look forward to returning again soon. Thank you once again for your outstanding hospitality! Warm regards, Muthiah

Julie Chi

Highly recommended this beautiful hotel. Also recommend the boat ride!!! We did it at 5pm which was perfect for cooler weather and sunset. Rooms are nice. Bring your own shampoo and conditioner as that is the biggest issue with the Cinnamon hotels is the lower quality bathroom products. Also, turn AC to the very lowest as that’s the only temp that will cool the room to comfortable. Beautiful pool area overlooks the river. The grounds are manicured and lovely to meander about. The breakfast and dinner buffets are amazing spreads of international cuisine including Thai, Chinese, Sri Lankan, Italian, etc.

Alvin D'Souza

Our stay at Cinnamon Citadel Kandy was nothing short of magical! From the moment we arrived, we were surrounded by the calm beauty of the river, the lush greenery, and the signature warmth of Sri Lankan hospitality. The entire property radiates tranquility — perfect for anyone looking to relax, unwind, and soak in Kandy’s charm. But what truly made our experience stand out were the amazing staff members who went above and beyond to make us feel special. A heartfelt thank you to Sasi, Madusanku, Misshanka, and Aruna — each of them was exceptional in their own way! Their attentiveness, smiles, and genuine care made every meal and moment memorable. They treated us not like guests, but like family — always checking in, suggesting the best local dishes, and ensuring every detail was perfect. The food was outstanding — a beautiful mix of local flavors and international favorites, served with elegance and heart. Whether it was breakfast by the river or dinner under the stars, every meal was a delightful experience. The rooms were spacious, clean, and offered breathtaking views of the Mahaweli River. If you’re visiting Kandy, look no further — Cinnamon Citadel Kandy is a slice of paradise. Thanks again to Sasi, Madusanku, Misshanka, and Aruna for making our stay unforgettable. You truly represent the best of Sri Lankan hospitality! 💛🇱🇰 ⭐️⭐️⭐️⭐️⭐️ — Highly recommended!

Dinesh Sameera

It was my mother-in-law's birthday, and we had an incredible stay at the Citadel with unforgettable arrangements. A huge thank you to the front desk staff, especially Vikum and the team, as well as the F&B team for preparing an amazing cake with superb taste. Dinner was excellent, and the variety of food was perfectly matched to our expectations. Breakfast was a bit busy, but the service remained impeccable, even with many foreign guests present—hats off to them for that! Lakshan from room service was impressively quick and highly skilled in guest relations—his humble demeanour made our experience even better. Thank you, Lakshan, for the superb breakfast tea! Manjula and Asela, I appreciate your pleasant conversations and gestures as well. Overall, the staff and the ambience at Citadel were outstanding, and I’m looking forward to returning. Thank you to the entire Citadel team! I will definitely be back.

Sharon Nithy

Spent a night here. Full board. Food and service were excellent. Employees were very helpful throughout the hotel. The front desk staff Minidu, Chethiya and Christina were very efficient. Dining room employees Sandun, Sasi and Athma along with the two female staff at the hopper area am/pm were helpful beyond expectations. We will come again. Keep up the great Sri Lankan hospitality.