Cinnamon Citadel Kandy

Chamini Dias

We have never been dissatisfied at a Cinnamon property and Citadel also delivered the best service during our family stay. Front office team was so welcoming and check in was so fast though we arrived bit early before our check in time. Rooms are well maintained , has a scenic view and very comfortable. BuBuffet spread was great and even my toddlers were able eat from the buffet. And chef and the restaurant staff were kind checked specially on our kids meal preferrances. Speacial shout out to Kumara the pool attendant and sajini from FO, and nissanka from restaurant staff for their exceptional service. We will definitely be back.

Chanura Dewanmini

I recently stayed at Cinnamon Citadel in Kandy and had a wonderful experience overall. I went there with my husband for our 2nd year anniversary. The day we went we were able to witness the Christmas cake mixing event. It was a new experience for me and I loved it. The hotel is exceptionally clean, calm, and very quiet—perfect for anyone looking to relax and unwind during a vacation. Our room was well-equipped with all the necessary facilities, and the bathroom had every essential item provided. We booked a river-view room, and waking up to such a peaceful view made the stay even more enjoyable. The buffet was delicious, and I especially liked the variety available for dinner. However, the breakfast buffet could include a bit more variety. Apart from that, the overall dining experience was pleasant. Cinnamon Citadel is an ideal getaway for anyone seeking a peaceful and relaxing stay in Kandy. I would definitely recommend it and would happily return.

Yasas Ranasinghe

The Cinnamon Hotels chain is renowned for its exceptional hospitality, and my experience at Cinnamon Citadel Kandy was nothing short of amazing. I booked a full-board stay, which included three delightful meals and full access to all amenities. Although I had arranged a private birthday celebration, the Citadel team surprised us with one of their own during dinner which was truly unforgettable gesture that made the night even more special. My heartfelt gratitude goes out to Mr. Asela, Mr. Jayantha, Mr. Sajith, and the lovely ladies Ms. Dewmini and Ms. Imashi for making our stay feel warmer than home. A special compliment also to Sous Chef Mr. Selvaraj for the exquisite meals served throughout our stay. I’d definitely recommend Cinnamon Citadel Kandy. It’s a serene, family-friendly vacation resort, and honestly, if time allowed, I would’ve loved to stay another day.

T.D Nanayakkara

We had a good lunch at the Cinnamon Citadel on a recent trip to Kandy. The new Chutneys restaurant was just opened that day and we happened to be the first guests. The restaurant is by the river bank and on a very scenic location. Well kept , well decorated. There is a pool table that the children in our group played at, and it added to the relaxing atmosphere. The service by Aruna and Lakshan was very good as was the food. We wanted to charge our EV but although a chargenet unit was available, it wasn't for public use. They have slow chargers on plug points for overnight guests. But the staff were helpful and allowed the use of the chargenet for a minimal fee. Overall, a very nice place and good service all around. Thank you, Colleagues.

Jayani Basnayake

Absolutely loved our stay! A new favorite getaway that truly exceeded our expectations. The location is stunning, the food was delicious, and the staff were exceptionally friendly — special thanks to Sasi and Lakshan for their amazing service. It’s a super kid-friendly hotel where you can easily prepare your baby’s meals, making it perfect for families who value comfort and relaxation. We’ll definitely be coming back!❤️ 🌟