Cinnamon Citadel Kandy

Kavi Kiriella

We recently had lunch at Chutneys inside the Cinnamon Citadel Hotel with my parents and grandmother, and as a fully vegan family, we initially found the menu quite challenging. Unfortunately, the menu was not very vegan-friendly and had very limited vegetable-based options. However, what truly made our experience exceptional was the incredible service and care we received. Chef Chathura personally came out to speak with us and was kind and thoughtful enough to create traditional rice and curry dishes specially to accommodate our dietary restrictions. He was absolutely lovely, checking on us throughout the meal, making sure the food was to our liking, and ensuring we were comfortable. The food he prepared was absolutely delicious and full of flavor, and his sweetness and consideration truly stood out. We were also wonderfully taken care of by the hotel staff, Sandakelum and Samantha, who greeted us warmly and provided excellent service from start to finish. They made sure everything was perfect and went above and beyond to ensure we had a pleasant experience. Despite the initial lack of vegan options, the genuine hospitality, effort, and kindness shown by the entire team made this a memorable dining experience. Highly recommend, and we will definitely visit again. Thank you for the wonderful service!

Shiran T Muthumala

Our family stayed at the hotel for one night and it was our third visit. Each time, we are reminded why we love coming back. The rooms were spacious, clean, and comfortable, making it a relaxing stay for all of us. The buffet was delicious with a good variety that satisfied everyone in the family. We want to extend our heartfelt thanks to the General Manager, Mr. Charith, and to Mr. Naleen for their attention and hospitality. We also want to appreciate the restaurant team—especially Nissanka, Chef Isuri, and Kasun—who were friendly, attentive, and provided excellent service. Their warm approach and professionalism truly stood out. Thank you as well to all the staff members who assisted us during our stay. We are grateful and look forward to our next visit!

Farina Salahudeen

Year after year, countries after countries Cinnamon Citadel Kandy still remains one of my favourite hotels and I look forward to my stay there every single time. I have visited several times but my last visit from London was in June 2025 but completely forgot to leave a review. The main reason this hotel stands out the most isn’t just the beautiful location, delicious food, or the hotel comfort and standard but the exceptional service and hard work of the dedicated, professional kind and caring staff who really strive to deliver a world class service to their guests. With big hearts and big smiles, the staff at cinnamon citadel make your stay so memorable and you leave with a sad heart, hoping to visit soon. My biggest thank you to the lovely front office manager Mr Jaliya who was very attentive and happy to help. Also, the only reception staff that we liked was the reception staff Yohan- a very hard working, professional and friendly receptionist, he has a good future ahead of him. Only minor issue in the reception was the other two female staff who were quite rude on multiple occasions and didn’t have the right etiquette unfortunately, but we didn’t let this bother our stay as other staff were amazing. The chefs serve mouthwatering food- special mention to Jaliya and Chef Anuratha for making an extra effort to make sure all our dietary needs were met and for their lovely kind service I wish them all the best in their career. And another mention to Chef Niel for his delicious food and attentiveness- very talented and dedicated chef. Exceptional service from Mr F&C Nissanka- an amazingly professional staff who definitely has many years of experience in his attention to detail, helpfulness and warm kind personality. He was so sweet and our family really looked forward to seeing him everyday on breakfasts lunches and dinner. Wishing him a very successful career as he really gives his all to his role, ensuring guests are having an exceptional stay. The other kitchen staff were exceptionally lovely and very hard working- lots of praise to Jayantha Asalei, Jayalath, Sriyani, and the sweet Sasi. And the lovely bell boy Jayasinghe for his great service. Can’t wait to visit again- forever my favourite hotel in the world. Thanks for everything Cinammon! My family and I can’t wait to come back!

Iflal Infaz

We visited Cinnamon Citadel Kandy expecting a relaxing and memorable experience, but overall it turned out to be quite average. The staff were friendly and courteous, which is always appreciated. The food was good; however, it has significant room for improvement—especially the Sri Lankan corner. At dinner, there were only three local dishes available. For a hotel that represents Sri Lanka, I strongly feel the variety of Sri Lankan food should be expanded and promoted more proudly, with a wider range of authentic flavors and regional cuisine. Desserts lacked creativity. We ordered a tiramisu through in-room dining, and it was very disappointing. Another major letdown was that in-room dining stopped after 10:30 p.m. There was no way to order food around the hotel late at night, and room service also closed at 10:30 p.m., which is very limiting for guests. Unfortunately, we also faced issues in our room (#325). The TV was not working, and the air conditioner was not cooling properly. We had to call the team to have it fixed, which affected the comfort of our stay. The biggest disappointment was the mosquito problem in the outdoor areas. We went to enjoy a drink by the pool in the evening, but it was impossible to relax due to the number of mosquitoes. The hotel really needs to take serious measures to control this, as it ruins what could otherwise be a beautiful experience. Overall, the stay was average. 3/10, With better room maintenance, improved Sri Lankan food offerings, extended dining options, and proper mosquito control, this hotel has the potential to deliver a much better experience.

Chathuri Wicky

Our stay at this hotel was truly delightful from start to finish. The rooms are impressively spacious, offering plenty of comfort and relaxation, and the balcony view was absolutely beautiful—perfect for enjoying a peaceful moment at any time of day. The lobby sets a wonderful tone with its welcoming atmosphere, and the staff at reception were incredibly warm, friendly, and helpful, making us feel at home right away. One of the highlights of our stay was the dining experience. Both breakfast and dinner were served as buffets, and every meal was delicious with a great variety of options to choose from. The hopper station was an especially fun and tasty experience, and the dessert bar was simply amazing—definitely something we kept going back to! What truly stood out throughout our stay was the kindness and professionalism of the staff. Everyone we interacted with was polite, attentive, and always willing to help, which made our experience even more enjoyable. Overall, we had a wonderful time and thoroughly enjoyed every aspect of our stay. We would happily recommend this hotel to anyone looking for comfort, great service, and delicious food.