Cinnamon Citadel Kandy

Ando Anthappan

It was a great experience. We had visited before for my husbands work, but this time was a family get away for one night. It was raining the day we got there but we had a great experience. The view was great, our visit was during the week so the hotel wasn't at capacity but it was still busy. We enjoyed the food very much. The staff were wonderful, check in was a breeze and everyone was friendly and warm. Especially the staff at the restaurant (shout out to Sasi and Sanjeewa) who were very helpful and accommodating. We were traveling with our toddler, the food selection for children isn't a lot but the staff made sure our toddler was accommodated. So much so, she keeps asking to go back! All in all it was a great experience. Our budget permitting it, we would definitely want to go back.

Yasas Ranasinghe

The Cinnamon Hotels chain is renowned for its exceptional hospitality, and my experience at Cinnamon Citadel Kandy was nothing short of amazing. I booked a full-board stay, which included three delightful meals and full access to all amenities. Although I had arranged a private birthday celebration, the Citadel team surprised us with one of their own during dinner which was truly unforgettable gesture that made the night even more special. My heartfelt gratitude goes out to Mr. Asela, Mr. Jayantha, Mr. Sajith, and the lovely ladies Ms. Dewmini and Ms. Imashi for making our stay feel warmer than home. A special compliment also to Sous Chef Mr. Selvaraj for the exquisite meals served throughout our stay. I’d definitely recommend Cinnamon Citadel Kandy. It’s a serene, family-friendly vacation resort, and honestly, if time allowed, I would’ve loved to stay another day.

Pamela Hannouch

Amazing stay! The hotel had great evening entertainment and kept the pool open late for a relaxing swim. The buffet was delicious and varied, with live cooking stations. The chef was so kind and flexible he even prepared custom dishes for us. Highly recommend! 🌿✨

Jayani Basnayake

Absolutely loved our stay! A new favorite getaway that truly exceeded our expectations. The location is stunning, the food was delicious, and the staff were exceptionally friendly — special thanks to Sasi and Lakshan for their amazing service. It’s a super kid-friendly hotel where you can easily prepare your baby’s meals, making it perfect for families who value comfort and relaxation. We’ll definitely be coming back!❤️ 🌟

Harindra Jayaneththi

A Truly Wonderful Stay at Cinnamon Citadel Kandy! Thank you to all the amazing staff at Cinnamon Citadel Kandy for making our stay such a memorable experience. My husband, our baby, and I had an absolutely wonderful time at this beautiful hotel. From the moment we arrived, the staff were warm, friendly, and incredibly helpful in every possible way. Check in was quick and smooth, and the entire team went above and beyond to ensure we were comfortable throughout our stay. A special mention to Shashini Jayasinghe, the Assistant Manager (Learning and Development), who was truly outstanding. She was exceptionally kind, professional, and attentive, always checking in to make sure we had everything we needed. Her genuine care and dedication made us feel so welcome and valued. We truly appreciated how caring and thoughtful everyone was, especially since we were traveling with our infant. The staff were always ready to assist us and even helped with preparing baby food, which made our stay so much easier and more comfortable. The food was delicious with a great variety, and the restaurant staff were outstanding always cheerful, polite, and attentive. The hotel itself is serene and beautifully maintained, offering stunning views and a relaxing atmosphere. We would definitely love to return and highly recommend Cinnamon Citadel Kandy to anyone visiting Kandy. Thank you once again to the entire team for your genuine hospitality and for making our stay so special! 💛