Cinnamon Citadel Kandy

Kavi Kiriella

We recently had lunch at Chutneys inside the Cinnamon Citadel Hotel with my parents and grandmother, and as a fully vegan family, we initially found the menu quite challenging. Unfortunately, the menu was not very vegan-friendly and had very limited vegetable-based options. However, what truly made our experience exceptional was the incredible service and care we received. Chef Chathura personally came out to speak with us and was kind and thoughtful enough to create traditional rice and curry dishes specially to accommodate our dietary restrictions. He was absolutely lovely, checking on us throughout the meal, making sure the food was to our liking, and ensuring we were comfortable. The food he prepared was absolutely delicious and full of flavor, and his sweetness and consideration truly stood out. We were also wonderfully taken care of by the hotel staff, Sandakelum and Samantha, who greeted us warmly and provided excellent service from start to finish. They made sure everything was perfect and went above and beyond to ensure we had a pleasant experience. Despite the initial lack of vegan options, the genuine hospitality, effort, and kindness shown by the entire team made this a memorable dining experience. Highly recommend, and we will definitely visit again. Thank you for the wonderful service!

Chathuri Wicky

Our stay at this hotel was truly delightful from start to finish. The rooms are impressively spacious, offering plenty of comfort and relaxation, and the balcony view was absolutely beautiful—perfect for enjoying a peaceful moment at any time of day. The lobby sets a wonderful tone with its welcoming atmosphere, and the staff at reception were incredibly warm, friendly, and helpful, making us feel at home right away. One of the highlights of our stay was the dining experience. Both breakfast and dinner were served as buffets, and every meal was delicious with a great variety of options to choose from. The hopper station was an especially fun and tasty experience, and the dessert bar was simply amazing—definitely something we kept going back to! What truly stood out throughout our stay was the kindness and professionalism of the staff. Everyone we interacted with was polite, attentive, and always willing to help, which made our experience even more enjoyable. Overall, we had a wonderful time and thoroughly enjoyed every aspect of our stay. We would happily recommend this hotel to anyone looking for comfort, great service, and delicious food.

Dilan Silva

Our stay at Cinnamon Citadel Kandy was truly memorable, made exceptional by the outstanding hospitality of the staff. From the moment we arrived, we were welcomed with genuine warmth, care, and constant smiles. Every member of the staff from the reception staff to restaurant staff to room attendants was exceptional, they went above and beyond to ensure our comfort, always attentive, courteous, and eager to help. Their personalized service and sincere care made us feel valued and relaxed throughout our stay. Special thanks to Christine, Danushka, Srimali and the team. The beautiful surroundings combined with such gracious hospitality created a wonderful experience, and we look forward to returning again. Highly recommended for anyone seeking comfort, tranquility, and world-class service.

Barry Lewis

Lovely hotel next to the river. Spacious room with a balcony and view. The food selection in the Panorama restaurant was tremendous with every taste catered for. The staff were always very friendly and attentive with special mention for Nissanka and the team in the restaurant and Hasini and the bar team. Good job folks!

Thilan De Vas Gunawardene

Our family had a truly memorable experience at Cinnamon Citadel Kandy. The rooms were spacious, well-appointed, and offered breathtaking views overlooking the Mahaweli River. Waking up to that serene river view was one of the highlights of our stay and made the experience feel both relaxing and special. The dining experience was exceptional, particularly breakfast and lunch. The quality, variety, and overall experience exceeded our expectations. A special mention to the outstanding F&B team—Sasi, Jayantha, Sandun, Nissanka, and Lakshan—who went above and beyond with their warm, attentive, and professional service. We would also like to commend Janaka from the pool team for his friendliness and excellent service, which made our poolside time especially enjoyable for the whole family. Special mention to Christina who went above and beyond to find a doctor for my son who was unwell. She is truly an asset to the Hotel . Overall, Cinnamon Citadel Kandy offers a perfect blend of comfort, scenic beauty, and outstanding hospitality. Highly recommended for families looking for a relaxing and high-quality stay in Kandy.