Cinnamon Citadel Kandy

Menik Weliange

We just had a wonderful stay at the hotel, what made the visit extra special were the staff. They made us feel so welcome and special. You could not tell that the area was affected by a cyclone and flooding just over 2 weeks ago. The food was fantastic, clean tidy rooms and fantastic vibes throughout the hotel, all possible because of the amazing staff. Special shout out to Sasi, Kumara and Dhanushka the restaurant manager who came in at every meal to ensure that everything was in order. Thank you again, its staff like you who make vacations and stays extra special.

Udara Chandrajith

I recently enjoyed a wonderful stay at Cinnamon Citadel Kandy, and the experience exceeded my expectations in every way. From the moment of arrival, the warmth and professionalism of the staff were clearly evident. The Front Office team handled the check-in process smoothly, explaining all facilities and services in detail with genuine smiles, which made us feel truly welcome. The F & B team also deserves special appreciation for their attentiveness and efficiency. They were always courteous, responsive, and ensured that all requests were fulfilled promptly, adding great value to the overall dining experience. One of the most outstanding features of this resort is its spectacular location overlooking the Mahaweli River. The view from the lobby is simply breathtaking, beautifully combining the swimming pool and the flowing river, creating a calm and scenic atmosphere. It instantly sets the tone for a relaxing getaway. The rooms are spacious, clean, and well-maintained, equipped with all modern amenities required for a comfortable stay. The river-facing balcony is a major highlight, offering a peaceful setting to enjoy the natural surroundings and unwind. The buffet meals were impressive, with a wide variety of local and Western cuisine. The food was fresh, well-presented, and flavorful, catering to different tastes and preferences. Overall, I am extremely satisfied with my stay at Cinnamon Citadel Kandy. It perfectly combines comfort, scenic beauty, excellent service, and convenience. My sincere thanks to the entire team for making my stay comfortable, relaxing, and truly memorable. I would highly recommend this hotel to anyone visiting Kandy. 🌿✨

Bodhi Dayananda

We had a wonderful stay at Cinnamon Citadel, Sri Lanka. The hotel itself is beautiful, but what truly made our experience extra special was the exceptional service from Sasi and Asela. They were incredibly kind, attentive, and welcoming, always going out of their way to make sure we were comfortable and happy. Their warm hospitality and genuine care made our stay feel truly memorable. Thank you, Sasi and Asela, for the fantastic service and for making our time here so enjoyable. We would happily return!

Chanura Dewanmini

I recently stayed at Cinnamon Citadel in Kandy and had a wonderful experience overall. I went there with my husband for our 2nd year anniversary. The day we went we were able to witness the Christmas cake mixing event. It was a new experience for me and I loved it. The hotel is exceptionally clean, calm, and very quiet—perfect for anyone looking to relax and unwind during a vacation. Our room was well-equipped with all the necessary facilities, and the bathroom had every essential item provided. We booked a river-view room, and waking up to such a peaceful view made the stay even more enjoyable. The buffet was delicious, and I especially liked the variety available for dinner. However, the breakfast buffet could include a bit more variety. Apart from that, the overall dining experience was pleasant. Cinnamon Citadel is an ideal getaway for anyone seeking a peaceful and relaxing stay in Kandy. I would definitely recommend it and would happily return.

Dharshana Thushara

The Cinnamon Citadel Hotel in Kandy is very comfortable. Very clean, the room was clean, well stocked, delicious. The food was also excellent. The staff are always cheerful and polite and very eager to help you in any way. The service in the restaurant is excellent, I would like to give a special thanks to Sasi, Rohana, Aruna and the chef Ravindra who served us endless coffee and tea with a smile and a joke. It is fortunate that the Cinnamon Citadel Hotel was not affected by the bad weather of the past few days.