Cinnamon Citadel Kandy

Ando Anthappan

It was a great experience. We had visited before for my husbands work, but this time was a family get away for one night. It was raining the day we got there but we had a great experience. The view was great, our visit was during the week so the hotel wasn't at capacity but it was still busy. We enjoyed the food very much. The staff were wonderful, check in was a breeze and everyone was friendly and warm. Especially the staff at the restaurant (shout out to Sasi and Sanjeewa) who were very helpful and accommodating. We were traveling with our toddler, the food selection for children isn't a lot but the staff made sure our toddler was accommodated. So much so, she keeps asking to go back! All in all it was a great experience. Our budget permitting it, we would definitely want to go back.

Dinesh Sameera

It was my mother-in-law's birthday, and we had an incredible stay at the Citadel with unforgettable arrangements. A huge thank you to the front desk staff, especially Vikum and the team, as well as the F&B team for preparing an amazing cake with superb taste. Dinner was excellent, and the variety of food was perfectly matched to our expectations. Breakfast was a bit busy, but the service remained impeccable, even with many foreign guests present—hats off to them for that! Lakshan from room service was impressively quick and highly skilled in guest relations—his humble demeanour made our experience even better. Thank you, Lakshan, for the superb breakfast tea! Manjula and Asela, I appreciate your pleasant conversations and gestures as well. Overall, the staff and the ambience at Citadel were outstanding, and I’m looking forward to returning. Thank you to the entire Citadel team! I will definitely be back.

Pamela Hannouch

Amazing stay! The hotel had great evening entertainment and kept the pool open late for a relaxing swim. The buffet was delicious and varied, with live cooking stations. The chef was so kind and flexible he even prepared custom dishes for us. Highly recommend! 🌿✨

Harindra Jayaneththi

A Truly Wonderful Stay at Cinnamon Citadel Kandy! Thank you to all the amazing staff at Cinnamon Citadel Kandy for making our stay such a memorable experience. My husband, our baby, and I had an absolutely wonderful time at this beautiful hotel. From the moment we arrived, the staff were warm, friendly, and incredibly helpful in every possible way. Check in was quick and smooth, and the entire team went above and beyond to ensure we were comfortable throughout our stay. A special mention to Shashini Jayasinghe, the Assistant Manager (Learning and Development), who was truly outstanding. She was exceptionally kind, professional, and attentive, always checking in to make sure we had everything we needed. Her genuine care and dedication made us feel so welcome and valued. We truly appreciated how caring and thoughtful everyone was, especially since we were traveling with our infant. The staff were always ready to assist us and even helped with preparing baby food, which made our stay so much easier and more comfortable. The food was delicious with a great variety, and the restaurant staff were outstanding always cheerful, polite, and attentive. The hotel itself is serene and beautifully maintained, offering stunning views and a relaxing atmosphere. We would definitely love to return and highly recommend Cinnamon Citadel Kandy to anyone visiting Kandy. Thank you once again to the entire team for your genuine hospitality and for making our stay so special! 💛

Imran Tariq

It was a very good experience staying here and everytging was comfortable and approachable. Service at desk as well as at restaurant was outstanding. Thanks to Manjula for a wonderful cup of tea and service. Thanks to night desk reception staff missing her name for making my daughter's birthday special while delivering a delicious cake on my request. Overall thanks to all who contributed in making our stay smooth and comfortable.