Cinnamon Citadel Kandy

Gihan Wijayagunasiri

We had a wonderful overall experience. The location was absolutely stunning, offering beautiful views (Mahaweli River) and a peaceful atmosphere that made it perfect for a relaxing getaway. The hotel itself was well-maintained, stylish, and very comfortable, with thoughtful touches throughout. What really stood out was the exceptional service the staff were incredibly friendly, attentive, and welcoming, which made us feel right at home from the moment we arrived. The only downside was the food, which didn’t quite match the quality of the rest of the experience. While the presentation was nice, the flavors and variety left a bit to be desired. We hope to see some improvements on this front, as it would truly make the stay perfect. Would still highly recommend the hotel for its ambiance, location, and outstanding service!

Prabhani Rodrigo

Cinnamon Citadel was located in a calm and scenic environment, adjacent to the river. Even though we arrived at the hotel earlier than the check-in time, there was no issue in proceeding with an early check-in. The staff who attended to us were quite friendly. Unlike many places, there were multiple choices for the welcome drink. Our room was quite spacious, overlooking the river and it also had a spacious balcony. The internal decor of the hotel has been set up, in order to give you a Kandy vibe. There was a long way from our room to the buffet area, but the route to be taken was quite scenic. There was a satisfactory spread of food, but some food items have room for improvement. This hotel has been properly landscaped, with a calm and peaceful atmosphere. It has sufficient space for an ideal office/team gathering. We checked in on a Saturday and there was a DJ available during the night, who was capable to keep the crowd on their toes. During our visit, there were many tourists who had checked-in and most of them were on the dance floor. Unlike many other locations, pool access was available until 10:00 p.m. which was quite useful. The hotel also provides scenic boat rides, but as we didn’t use that option, it is not possible to share the experience. It was a stay which provided value for money. A recommendable place for your holiday.

Mirna Khalil

Beautiful rooms overlooking the lake with a nice terrace. We asked for connecting rooms and the hotel was able to arrange it. Food and the drinks at the pool side and at the a la cart restaurant were tasty and the team was very kind. attentive and friendly. Pool is nice, we spent one full afternoon there. was so relaxing. the main downside is breakfast area; it was smelly, and the food was below average. the second morning we preferred to have some snacks in the room with coffee and not to walk in the buffet restaurant, Breakfast team was unfriendly and the lady at the egg station was rude to everyone..

Roger W.

We had a wonderful stay at this hotel. The pool area is a highlight – beautifully maintained with plenty of loungers in the shade, perfect for relaxing throughout the day. The poolside bar offers a lovely view of the river and creates a great atmosphere to unwind with a drink. Both the dinner buffet and breakfast impressed us with their wide variety and quality. The service was attentive and friendly throughout our stay. Our room was clean and well-kept, adding to the overall comfort. The staff were consistently warm and welcoming, which made the experience even more enjoyable. All in all, a very well-run hotel – highly recommended!

Khuram Shahzad

Cinnamon Citadel Kandy is an absolute gem nestled along the Mahaweli River, offering a perfect blend of luxury, comfort, and natural beauty. From the moment we arrived, the staff were incredibly welcoming and attentive, making us feel right at home. The rooms were spacious, clean, and offered breathtaking views of the river and surrounding greenery. The pool area was serene and beautifully maintained, and the buffet meals were delicious with a wide variety of both local and international cuisine. The calm and peaceful setting makes it ideal for relaxing after a day of exploring Kandy. Overall, it was a truly memorable stay—highly recommended for anyone looking for a tranquil and top-quality experience in the heart of Sri Lanka.