Cinnamon Citadel Kandy

Iflal Infaz

We visited Cinnamon Citadel Kandy expecting a relaxing and memorable experience, but overall it turned out to be quite average. The staff were friendly and courteous, which is always appreciated. The food was good; however, it has significant room for improvement—especially the Sri Lankan corner. At dinner, there were only three local dishes available. For a hotel that represents Sri Lanka, I strongly feel the variety of Sri Lankan food should be expanded and promoted more proudly, with a wider range of authentic flavors and regional cuisine. Desserts lacked creativity. We ordered a tiramisu through in-room dining, and it was very disappointing. Another major letdown was that in-room dining stopped after 10:30 p.m. There was no way to order food around the hotel late at night, and room service also closed at 10:30 p.m., which is very limiting for guests. Unfortunately, we also faced issues in our room (#325). The TV was not working, and the air conditioner was not cooling properly. We had to call the team to have it fixed, which affected the comfort of our stay. The biggest disappointment was the mosquito problem in the outdoor areas. We went to enjoy a drink by the pool in the evening, but it was impossible to relax due to the number of mosquitoes. The hotel really needs to take serious measures to control this, as it ruins what could otherwise be a beautiful experience. Overall, the stay was average. 3/10, With better room maintenance, improved Sri Lankan food offerings, extended dining options, and proper mosquito control, this hotel has the potential to deliver a much better experience.

Dilan Silva

Our stay at Cinnamon Citadel Kandy was truly memorable, made exceptional by the outstanding hospitality of the staff. From the moment we arrived, we were welcomed with genuine warmth, care, and constant smiles. Every member of the staff from the reception staff to restaurant staff to room attendants was exceptional, they went above and beyond to ensure our comfort, always attentive, courteous, and eager to help. Their personalized service and sincere care made us feel valued and relaxed throughout our stay. Special thanks to Christine, Danushka, Srimali and the team. The beautiful surroundings combined with such gracious hospitality created a wonderful experience, and we look forward to returning again. Highly recommended for anyone seeking comfort, tranquility, and world-class service.

Thilan De Vas Gunawardene

Our family had a truly memorable experience at Cinnamon Citadel Kandy. The rooms were spacious, well-appointed, and offered breathtaking views overlooking the Mahaweli River. Waking up to that serene river view was one of the highlights of our stay and made the experience feel both relaxing and special. The dining experience was exceptional, particularly breakfast and lunch. The quality, variety, and overall experience exceeded our expectations. A special mention to the outstanding F&B team—Sasi, Jayantha, Sandun, Nissanka, and Lakshan—who went above and beyond with their warm, attentive, and professional service. We would also like to commend Janaka from the pool team for his friendliness and excellent service, which made our poolside time especially enjoyable for the whole family. Special mention to Christina who went above and beyond to find a doctor for my son who was unwell. She is truly an asset to the Hotel . Overall, Cinnamon Citadel Kandy offers a perfect blend of comfort, scenic beauty, and outstanding hospitality. Highly recommended for families looking for a relaxing and high-quality stay in Kandy.

Chanura Dewanmini

I recently stayed at Cinnamon Citadel in Kandy and had a wonderful experience overall. I went there with my husband for our 2nd year anniversary. The day we went we were able to witness the Christmas cake mixing event. It was a new experience for me and I loved it. The hotel is exceptionally clean, calm, and very quiet—perfect for anyone looking to relax and unwind during a vacation. Our room was well-equipped with all the necessary facilities, and the bathroom had every essential item provided. We booked a river-view room, and waking up to such a peaceful view made the stay even more enjoyable. The buffet was delicious, and I especially liked the variety available for dinner. However, the breakfast buffet could include a bit more variety. Apart from that, the overall dining experience was pleasant. Cinnamon Citadel is an ideal getaway for anyone seeking a peaceful and relaxing stay in Kandy. I would definitely recommend it and would happily return.

natalya hussain

Lovely hotel, very clean, scenic & beautiful. The service was excellent with all the servers being very attentive. Special mention to Danushka who looked after us for the whole duration of our stay. As well as the breakfast team Kalum & Rohana whose service was fabulous. The room had the most beautiful view and was cleaned very well by Chandru. Thank you very much!!