Mount Lavinia Hotel

Mithula Sri

Disappointing Stay at Mount Lavinia Hotel We checked in today and were immediately disappointed. We didn’t receive the hospitality, professionalism and warmth we received everywhere else in SriLanka. All staff from reception to dining service were indifferent. The hallway leading to our room was dreary, smelled strongly of dampness and mold, and looked outdated and poorly maintained. Unfortunately, the room was no better—it had a musty, moldy odor, visible black mold in the bathroom, and thick dust on the toilet paper holder, which spoke volumes about the hotel's cleanliness standards. The entire room felt damp and sticky, that after some time in the room I started coughing. The cough was so bad I ended up throwing up twice. We requested a room change, but the alternative they provided was on the same floor and only slightly better. While the smell was a bit less intense, the bedding had suspicious stains, making us question whether it had even been properly cleaned. The only redeeming factor was the ocean view (which we paid extra for), but even that wasn’t worth enduring the poor conditions. The hotel desperately needs major upgrades, deep cleaning, and proper staff training before it can justify its four-star rating. I would not recommend staying here until significant improvements are made. Save your money and choose a hotel that values hygiene and guest comfort.

Manoj Udayanga

I am writing to express my profound disappointment following my recent stay at your hotel. Unfortunately, this has been the worst hotel experience I have ever encountered, and I feel compelled to share my concerns so that future guests are better informed before choosing to stay here. From the moment I arrived, it was clear that the front office team lacked enthusiasm and interest in welcoming guests. There was no welcome drink offered, which is usually a standard gesture of hospitality. Additionally, I had to wait quite some time before my room was ready, which was inconvenient and frustrating. Upon finally entering the room, I was met with a strong unpleasant odor. The room was in an unacceptable state of cleanliness, with hairs scattered around like snakes, and the bathroom floor was dirty and covered with hair. I even found someone’s earrings left behind in the bathroom, which is highly unprofessional. No towels were provided upon my arrival, and the walls were covered in mold and dirt. The carpet had multiple stains, and all the furniture was dusty and appeared neglected. The overall condition of the room was far below what one would expect for the price paid. The corridors of the hotel were equally disappointing, with visible mold and dirt, and the furniture and flooring seemed old and on the verge of breaking. The elevator was outdated and did not seem well maintained. I raised these issues with the front desk, who assured me that housekeeping would address the problems. However, when housekeeping staff eventually came to my room, they mentioned they were overwhelmed with back-to-back tasks and could not properly focus on cleaning my room. All they did was a quick vacuum, which was insufficient given the state of the room. On a slightly positive note, the breakfast food was delicious, which was one redeeming aspect of my stay. However, the service at breakfast still requires significant improvement. I noticed that the cutlery, teacups, and teapots were dirty, moldy, and rusty, making them unsuitable for use and raising serious hygiene concerns. In summary, I strongly advise potential guests to reconsider staying at your hotel. The lack of cleanliness, poor customer service, and overall neglected condition of the property do not justify the cost. I hope you take this feedback seriously and take immediate steps to improve the quality of your facilities and services.

stuti jain

Hotel lavinia Room 155 Ac not working Shower not working No jet spray Exhaust not working Mini fridge ice was accumulated Bed sheets had stain Had to call multiple times for maintenance, room cleaning etc Followup multiple times stayed in mount lavinia hotel from july 3 to july 5 with my family. We stayed in ocean view rooms and the amenities in the room all required repairing. As soon as we entered the room 1. There was smell in the room and bedsheets had stain marks that we immediately had to ask for replacement since we had infant with us. 2. AC was not working and maintenance guy just cleaned the ac shaft and said it is working. We had to ask them to bring table fan for cooling 3. Bathroom exhaust didn’t work at all and even hotel maintenance guy didn’t have any clue on fixing it. 4. Minibar was not cool enough 5. Outdoor room cleaning was terrible. A whole day on either side of our room there were food plates kept outside and no one was bothered to pick that up leading to stinking smell . Our 2 nights stay were horrible due to this . We had to spent our energy continuously calling reception and maintenance with no timely response Only good thing about hotel is the beach side location and instagram friendly views that you can take. i would not recommend this hotel if you are looking for a comfortable stay and enjoy because both of the rooms that we booked were terrible. Definitely not the experience we expected out from a 4 star hotel. We have provided the same feedback to hotel reception but they just forwarded it to their complaints team with not an ounce of apology for the inconvenience caused.

Mark Howard

I really like this hotel. The staff are fabulous, super friendly, and attentive without being in your face and annoying. The food was very good (we mostly had the excellent buffets) and the waiter staff great! We did get the names of the two ladies who we truly excellent in the restaurant to mention them specifically, but lost the piece of paper!!! The pool is a good size and the view is great. The reception staff were efficient, and Kallam in the bar area was super sweet, a really nice lad that did everything he could to make our stay great. The bedrooms were spacious but tired, and the bathrooms were serviceable but not great!! I would definitely visit again!!

harsha sri buddhika

A truly unforgettable experience! Mount Lavinia Hotel perfectly blends colonial charm with modern comfort. The ocean view from the terrace is breathtaking, and the private beach is clean and relaxing. The staff were incredibly welcoming and attentive throughout our stay. Loved the historic vibe and the romantic story behind the hotel’s origins. Ideal for a peaceful getaway just near to Colombo. Highly recommended!