Joshua Edens
We, a group of 4 stayed in the casino tower rooms, floor 12 for Sick New World festival 2024. We were pleasantly surprised by the room, comfy beds, working a/c, fine basic bathroom, only 3 towels but we made due. Basic TV that worked fine. Free self parking and car was totally fine upon returning to it, though the parking structure had many large puddles on account of recent rain that night. Customer service at front desk self check in was absolutely wonderful, check in process went smoothly though the id scan took a couple good tries. Casino was simple to navigate and wasn't too overwhelming with smoke. Casino was also kind to our group as 2 of the 4 of us hit a minor on our first night. Food options were plentiful and cheap which we also appreciated, lines got long during the weekend peak hours but we were in and out of the Starbucks in the morning in 10 minutes. Honestly loved our stay and whenever we find ourselves attending a show at the festival grounds we will be staying in the casino tower again. It is just right across the street for those shows.
Kayci Ann
I’ve had the opportunity to stay in various hotels outside of the US, having experienced various levels of service and quality. However, my recent stay at this establishment has been a stark contrast to my previous experiences, and unfortunately not in a positive way. The hotel was overcrowded specifically at the elevators, creating an environment that was far from the tranquil, relaxing atmosphere one would expect from a hotel.
The cleanliness, or rather the lack thereof, was another major issue. There was a persistent, unpleasant odor permeating the entire hotel, and it wasn’t just the smell of cigarette and we’d, a smell that was hard to shake off even after leaving the premises. It's safe to say, the overall hygiene standards of the hotel were far below acceptable.
The rooms were no better. The sheets on the beds were questionable in their cleanliness, so much so that even my children were hesitant to sleep between them.
This hotel was a severe disappointment. It failed to meet even the basic standards of cleanliness and comfort, making our stay an unpleasant experience. I would strongly advise potential visitors to consider other options for their stay. I, for one, have experienced far better service and quality!
Tracy Wang
We had good sleep quality here , was quiet and clean, and midway is fun enough. But the good stuff stops here. Checking in took forever, rooms didn't have much amenities such as a fridge. We had to pour ice into the sink to try to keep some of our fruits and yogurts from spoiling.
The buffet was pretty sad. Not expensive but options were really not great. At least there was no line for it. No coffee maker in the room which I usually use to get some hot water. When I called to ask for hot water they said to just go down and buy it from a store. I wouldn't stay here again.
T D (DesertPearl78)
It was our first time at this hotel and it was a severe disappointment. This place failed to meet even the basic standards of cleanliness and comfort, making our stay an unpleasant experience. There was a leak in room and pool services; room was prepared for one person while we were two. Shower was dripping all the time. Something was making noise by hitting the floor all night. dirt got stuck on our feet because of dirty carpet, spots on linens, very dirty chairs. The bedside clock, the safe and table lamps were not working. There were no (don’t disturb/ clean room) cards on the door. Room service never cleaned the room during the three nights stay. Pool was a big mess, children were in the jacuzzi without any supervision, and adults were swimming in the pool wearing their underwear!!!! A Dipper was on the floor during the day and no one picked it up! The men's restroom at the pool area was very dirty and urinals were jammed and flooding, in general very dirty restrooms. Once we called room service asking for towels they didn’t bring them and we had to call back again.. and the one who answered the call wasn't professional and I would say careless, really rude and with a tone saying “ you called us during shifting and you should wait”!!! They brought them one hour later.
And on the last day of our stay and before 11am, room service just came into my room and without my permission or following the known Protocol by knocking and waiting before entering the room while my partner was just leaving the shower naked!!!!
Also whatever they mentioned on their website regarding casino loyalty membership was very NOT true, as we made the cards and there were no welcoming T-shirts nor points or any of what was mentioned about!
To be honest, it was a horrible experience and I would never come back there again or recommend it to anyone I know
Pam Selby
Communication was horrible, was not told there would be $100 security deposit, couldn't tell me what channel numbers for t.v. Kids under 12 in Sauna unsupervised, jumping into Sauna and swimming. Had to wait 20 minutes for someone to come and unjam my ticket from the machine. Price was decent. Only good things were comfortable bed and bellman was helpful. Won't stay here ever again.