L Sophia

Extremely disappointing accommodation experience! We are very disappointed! We had instructed the hotel a week before check-in to thoroughly clean our room and vacuum as I am allergic to dust. The hotel replied that they would instruct the cleaning staff to prepare our room properly before our arrival. However, upon checking in, various areas of our room were dusty, clearly indicating that it had not been occupied for a long time. Furthermore, we discovered a strong moldy smell in the bathroom, and the ventilation systems in both the bathroom and toilet were not functioning. As a result, we sent an email the next day at noon to report the situation and request a re-cleaning of the room as well as addressing the moldy bathroom smell. However, we received no response by the time we returned to the hotel in the evening. We had to inquire at the front desk in person, where the receptionist said they would send someone to inspect the bathroom issue during the next day's cleaning. Yet, the day after we reported the issue, there was still no update. When we returned to the hotel, we had to again approach the staff and request to speak with a manager. We were told to wait, and after a while, the manager came out. To our surprise, the manager claimed not to understand English well, then had to call for a translator, and subsequently sent another person with us to inspect the bathroom in our room, which wasted nearly an hour! Finally, they offered to move us to another room, but it was not on the top floor. We were dissatisfied with this resolution as it would require us to spend time packing and unpacking our belongings again. The compensation they agreed to was just two breakfast vouchers. Moreover, the subsequent room we stayed in was close to a main road, and we heard sirens from fire trucks and police cars every night, severely affecting my sleep! I had requested a quiet room when booking and paid extra for a room on a higher floor. Yet, this turned out to be the worst resting experience among the three hotels we stayed at in Japan! The hotel staff did not respond to emails, and there were always many guests waiting for service at the front desk. This was truly very disappointing! I feel that the money I paid does not match the level of service provided! Those considering booking this hotel should think twice!

Rose L

Beautiful high rise! We stayed on the 32nd floor and it’s a very lovely view at night. Self-service check in and check out. The hotel does not let you check in until 3pm on the dot which creates an extremely long line with everyone trying to check in. We ended up checking in our luggage with the front staff and left to explore. Room size was tight. Love how the toilet is separated from the shower as well. There is a mall right below and also conveniently located near Osaka station.

Kenny Koesno

The rooms had a cozy feeling to them. Especially in the bathing area, where they have a Japanese layout with a shower separate from the bathtub. The room is very tight though, with barely any space to open luggage for 2. The amenities were scarce, no shower cap and no cotton buds. The hotel staff was very kind and helpful. Location wise it's in a perfect spot with a nice mall and subway station underneath it.

JK Ames

Have stayed here for years but think I'm going to have to find a new place in Osaka. It's so tourist-jammed that it takes 10-15min just to enter or exit the hotel as there are lines for elevators just to get to the lobby and then more to go up/down from the rooms. They always have rooms ready early but do not allow early check in. The result is everybody is waiting in line at the same time and it can take as long as 40min every afternoon. Concierge service and amenities are minimal. Rooms are quite small. While the location is "convenient" it quickly becomes much less convenient once these issues add up.

Jacob Lee

Newly decorated, spacious lobby, comfortable bed room and excellent location for both shopping and transportation. Stayed for 2 nights at this hotel. Very comfortable lobby, high ceiling, equipped with self service tea and coffee. Its lobby is at 9F. The next subsequent floors below are restaurants and shopping centers. Not more than 5 minutes walk to Osaka station, very convenient. Furthermore, not very expensive room rate compared to that of in Tokyo. Each bedroom has a shower room with a large bath tough, like in hot spring. Attentive and polite staff service. Will be back to stay here in my next trip to Osaka.

Justin T. Richardson

Hotel Nikko Osaka offers a great overall experience. Situated in a fantastic location with wonderful views, the hotel boasts friendly and helpful staff. However, the room and bathroom were on the smaller side, and you can't control your room's AC unless you are on the top three floors, which could be an issue for those sensitive to heat. Nevertheless, the staff provided a fan upon request, which alleviated the discomfort. Despite these drawbacks, knowing what to expect, I would still choose to book again. However these points are worth considering when making reservations.

Stephanie Gerrity

My husband and I stayed in japan for a few weeks and used hotel tonight to get a great deal on our stay for our first 2 nights in Osaka. Absolutely worth it! The staff is so helpful, they have an all you can eat breakfast (the first time we saw a fork, knife and spoon) close to everything, right above a major train station and near all the shopping. Our room was beautiful and comfy. It's pricey, but if you can get a good deal do it!

C Neon

This is a relatively older hotel in the center of Osaka. The rooms are separated into regular and the top 3 floors as premium rooms. We were fortunate enough to stayed on both of these floors and the premium rooms are larger and is higher then the buildings across the road so one can see the whole Osaka city. One of the challenges of this hotel is the lack of modern day amenities such as gym, pool, premium lounge, etc. Overall, if one stays in Osaka for a couple of days, this hotel will do the job as its location for shopping and restaurants are centrally located.

paul doody

Well equipped room but small - not really room for 2 large suitcases without using the furniture. Excellent breakfast. Perfect location.

Richard Yap

Upon arrival, the hotel staff warmly welcomed me with smiles, showcasing excellent service. The rooms were not only comfortable but also impeccably clean and hygienic. One standout aspect was the extraordinary convenience of the transportation, with Shinsaibashi Station's exit right at the doorstep. The seamless blend of hospitality, cleanliness, and prime location makes this hotel a top choice for a delightful stay for me in the heart of Osaka

Zee H

Great hotel with the airport bus stop right at the entrance of the hotel. This makes it a very convenient spot with easy access to transportation. The rooms are of a decent size considering Japan and there is a train station next door with various eateries and shops including a 7/11. We did not use the amenities such as the pool or gym, but I would recommend this hotel given the price and location.

JIM LEE

My first impression from looking at the bed room was not pleasant as the size of beds was smaller than other new hotels, even comparing to Courtyard by Marriott in Oasaka Also considerations of upgrading a room for high tier Marriott members was not applicable in this hotel. Although I had read many reviews in Google about this, but my expectation turned out not to meet my hope with crossing fingers. However, there are a few reasons why I am recommending this hotel. - location and location - software skills(staffs) are so good, they know best, while hardware need to be renovated 😟 - food was great and generous Overall the satisfaction of staying hotel was good, meanwhile I hope this hotel recognize Marriott high tier member so they can consider revisiting the hotel.

María Patricia Gallimore

Hotel is very nice, breakfast buffet is excellent. Rooms are on the smaller side and a bit dated, location and transportation to both airports is very convenient. Employees at the hotel speak very limited English which is unusual for an international (American) hotel chain in such a large city. When trying to solve an issue with our prepaid breakfast the trainee was unable to effectively communicate with us in English so we decided to ask for a manager. We were met by the manager and Raj Rabrinda Malba. Mr. Rabrinda Malba despite being able to communicate in English, offered very poor customer service. He was rude, dismissive and we didn’t receive the costumer service expected at a Marriot, Sheraton Hotel. I have stayed in Marriott hotels in other countries and have never received such treatment.

saverio evander

There's bus to Kansai international airport Osaka from this hotel, ticket can be buy on the ticket machine outside the hotel. It's very convenient. Adult fare is 1800 yen one way. The bus is very ontime and the staf is really helpful. The hotel located in a pleasant location. There's supermarket store and way to station in this hotel itself. Nearby there's a mall.

Christina AiChang

A big thank you to Akiko Murata, the Club Lounge leader. Both mornings she was so friendly and helpful, giving us tips on how to get from A to B. She went out of her way to make sure we had a pleasant stay. This is what makes a trip special - the people and service! Thank you, Murata-San.