Caius Bernardi

I have had few times the privilege to stay at this high class hotel travelling as air crew...and I bit regret to haven't tried so far all the amazing services that this hotel offers. All the ambiences of this hotel are huge and monumental, smell is very good and fresh everywhere. Rooms are very nice, super silent, clean and furnished with all comforts and amenities. Gym is quite huge and furnished with the machines and equipment to do most of the weights and cardio workouts...so impressive I have to admit the dancing studio. I can't wait to come back and try as much as I can all the food & beverage offer. The hotel is linked periodically via shuttle bus to Osaka main station. Staff is immaculately professional, attentive and polite. Absolutely recommended 👌 👍 💯

Joshua

We stayed here for four nights in March of this year. The hotel lobby, grounds and restaurants are all very very nice. The hotel looks amazing on the inside. The breakfast was really good, same with the pizza place, top notch. I know this a bit older of a hotel but our room was definitely pretty dated. Looked like it was very much from the 90s. That being said everything was clean and worked as it should. The room was also the biggest room we had Japan, like truly massive for just a single queen bed.

Stefan Popien

Very spacious rooms, good hotel, but the location is not the best, there's not much around.

Mark McCracken

Club Lounge room on a weekday night. Nearly a year after this hotel sadly changed management to Seibu Prince, and the Club Lounge suffered through, shall we say, managerial experimentation, the Club Lounge has returned to much the same as it was under Hyatt management. Specifically, it has the same pleasant smell; the music is the same pleasant songs; the afternoon tea is the same (fruit, two deserts and one pastry) and the breakfast is the same (1F, same food, same loud tourists). The evening food selection has less variety, but you can still get a meal out of it. Gone are the rice, bread, cheese, lettuce salad and hot dishes. The alcohol selection is basically the same. They also added the nightcap hour of chocolate and whisky (including 12-year old Canadian Club) that Hyatt would occasionally have, to the 2 regular hours of cocktails. Two big changes are helpful. First, little kids are not allowed after 630 pm and second...the place is empty. Even though there was an event at Intex that day, and breakfast the next morning was packed, I counted only about 16 people stopping by the Club Lounge in the evening, so you can sit in your favorite chair and enjoy the quite atmosphere. Most importantly, the club staff is still exceptionally kind and friendly, making it arguably the best hotel lounge in Osaka. Some staff are the same, and the new staff have the same outgoing personalities and kindness that make the club a great place originally.

Sinem Merve Arslan

The biggest room I have ever had. I am so sorry that I couldn't take a picture of the room. The floor itself is wood in the bathroom and I had I had both bathtub and shower. The room had 2 beds and a living room side and a working desk side. The provide everything including I think it called yukata. You have coffee machine and also a kettle for your tea 👌 I am very impressed. The only thing they need improvement is their kitchen. The room service menu is too limited and almost none Japanese cuisine there.

Naldo Lie

The choice of orange decor feels out of place and detracts from the luxury feel of the hotel. While there is a pool, it’s disappointing that guests have to pay to use it, especially for a hotel at the Sheraton level. The gym is nice, and although the room isn’t very large, it’s comfortable. Service was good, and the direct access to the train station is a big plus.

Paulin Rio

I stay in December 2024 No upgrade offer for titanium but hotel was full i thinks . Bad point Room is old , really old and carpet dirty. Need some renewal moxy will be a better option for the room part Need to pay for pool ….. i thinks it is not normal for a sheraton Good point Club Lounge is quite good Many good food considering it is free On my stay i had a strange next room the person didnt close the door and keep listening some radio day and night i report on my check out This is not hotel issue

K

I'd like to complain about their key card only. Other than the key, everything is wonderful. I need to use this hotel for business.. whenever I reach the hotel exhausted after the looooong day, I always cannot enter the room with the key! It doesn't work every time. They need to change the whole system of key cards in my opinion. It is super tiring to go back to the front and wait for them to fix it. It's not their problem, but the key. I haven't complained about this kind of thing to other hotels since it's never happened.. I'm so tired

Davynavy

It is somewhat dated like many Sheratons. However we loved the location, easy access to airport shuttle, amazing spa onsen available and club lounge as well as super helpful staff that helped me with iphone internet issues.

Rudy Torres

This hotel is absolutely perfect. It’s right next to the train station. The rooms are incredibly clean, and the staff is incredibly helpful. They also have an excellent gym for guests to use. If you are able to I suggest you stay here

Annie Ha

This was our first stay in Japan and it was great! It's located next to/attached to a shopping mall and a metro station underground, which makes it super convenient. There's many restaurants, shops and konbinis nearby to serve almost all your needs. We stayed on the 30th floor which had amazing views of the city. The room is a bit small but is clean and had many amenities. Honestly, for us as a couple we had no issues and were able to open our suitcase fine. In the lobby there's a huge seating area with coffee machines and free amenities such as teas, coffee, toothbrush, razors etc. I think we got lucky with check-in and check-out avoiding the queues. There are self-serve machines but since we arrived later at night, these machines were closed off and we checked in at the reception desk with no issues at all. The staff were always friendly and helpful no matter what we asked for. For check-out we did use the machine but again, we must have got lucky as there was no queue even at 'peak times' and it's a very simple and straight forward process. We even asked the staff if we could hold our luggage after check-out so we could explore the city a bit more before we leave which they happily agreed to (as long as you are returning the same day) and this process was also very straightforward with no issues. We would definitely stay here again as it was a great experience, it started our trip in Japan on a high standard. We can't wait to come back to visit Osaka and hopefully stay here again 😊

Danielle

My first stay in the hotel and it was a little hard to find walking from the station to the hotel as I had never been to Osaka before and wasn't familiar with Osaka's raised walkways but we figured it out. The room was cute, clean, and had everything you expect at that price point with reasonable amenities from the first floor (toothbrush, hairbrush, coffee, tea, etc.) that you collect after checking in. The check-in and out line can be a little long so just plan for that. The staff were great and spoke multiple languages. The breakfast buffet was the best hotel breakfast buffet I've had for both food and drink in terms of options and quality - well worth it.

Rochelle

Awesome place to stay, it was our first trip to Japan and we found the check in service and area easy to navigate. The location itself is so convenient and much quieter than areas such as Dombontori which made it nice to come home too- although the area is still very busy. Yes the room is small but as we expected, the rooms were clean and modern and we were easily creative with our luggage and space. I’d recommend the buffet breakfast, this allowed us to try a lot of Japanese cuisine that we might not have ordered in a restaurant. I would definitely recommend staying here!

Brandon Lockwood

Fantastic location right by Osaka station and on a shopping center. The rooms are clean and have everything you need, though like most city center hotels they are a bit cozy. I’m a bigger guy at 6’2” but my wife and I felt comfortable in this room. The self check in was very convenient and when we needed assistance setting up luggage forwarding to our next hotel in Tokyo, the front desk was ready to help. Would definitely stay here again

Stephen Hu

Very nice hotel in a extremely convenient location. Lots of food and shopping (Yodabashi) within few minutes walking distance. Good views from the rooms on higher levels. There is an area with many washing machines for self wash clothes. Definitely a place I would stay at again if I am in the Osaka area.

Aik Baat

I am not sure what they did with all the negative reviews. This was a terrible place to stay. The rooms were dirty, outdated and just gross. The furniture and carpets all need to be changed. The room was so dirty. When I removed the pillow, there was a layer of dirt underneath. The washroom had a strong odour of urine and it did not go away even after the washroom was cleaned. It was just terrible. The hotel lobby is beautiful but don't be fooled by how the entrance looks. The hotel location is perfect but there are so many other hotels in the area that you could consider for your stay.

Amanda

Stayed here for one night (Dec 2024) - staff were very kind & accommodating - the hotel is connected to the subway station which you can access by going down the escalators to the basement level - excellent location, across the street from shopping malls and several restaurants all around - spacious room compared to standard hotels in Japan, enough space for 2 large backpacks and more for a suitcase - all bathroom toiletries were provided and the bathtub was a good size as well - convenient airport limousine pickup, there’s a kiosk in the lobby next to the check-in desk where you can purchase a ticket. I think it’s cash only though

Alric Siu

Wonderful hotel, book early for better prices. We wanted to extend our stay for a day and the manager honored our current price. Very nice location too, you can see high end shops right below our room window. The twin bed room was extremly spacious.

Alex

This hotel is my new favourite in Japan, it was the best of 4 hotels from our recent trip! The staff in reception are lovely and very helpful and so are the concierge. I especially like the different restaurants, the staff in the Japanese style restaurant were so nice to our family and helped with the way to serve and eat the different dishes.

Guan Ting

Hotel is at a prime location right at the shopping districts, and 10min walk away from Dotonburi. Travelling is super easy as the building is connected to the train station at the basement. The service staff was also friendly and helpful - I dropped my wallet at a mall and the friendly lady with short hair at concierge managed to help me locate it by calling the department store. We had a great time staying there!

Lily Thorn

So my daughter had a very sudden nose bleed that was so bad that the sinks were full of blood and the staff was so helpful. The custodian team cleaned up the blood for us and provided us many towels. The hotel manager (Robert) came into our room to check on us with a ex-medic who worked at the hotel. After that he called an ambulance and they came. Very positive experience with the service. The executive lounge was very nice as well providing good meals. Location is right by the train station along with a subway near by. Amazing view of the city as well. Very convenient to the luxury shopping district. 100% recommend.

Ralph Pan

if you been to a 5 star hotel , this is probably a 3 star at max. out of all the 5 stars hotel i visited all over the world. This is probably the least preferred. CONS - room soundproofing is bad. you can hear anyone walking past or speaking. It can actually wake u up in the middle of the night. - ask for a king size bed, they actually put 2 single bed together and fake a king size bed. you can feel the hole in the middle. (This is normally done by 2 star Hotel) - showering without wetting the floor is impossible as the glassdoor is only 1/3 covered. - Toilet is small and feel crampy - There is 5 Elevator , but seems like it takes forever to reach your level. - No coffee machine , one small little sofa. PROS Location is at central of osaka. Room size is decent. Per night is around $500. For this price, There are alot more options with better facilities.

Wayne Ngian

Our family have stayed in this hotel for a few times during our visit to Osaka. This hotel really makes our trip comfortable and memorable before and after the pandemic. There are many reasons why I rate this hotel 5 star, which includes these reasons but are not limited to: 1. Porters are always ready at the entrance of the hotel, greeting us hotel guests as we entered the hotel lobby The porters are always ready in assisting us with the luggage from the moment we reach the hotel entrance to the moment we check in our room 2. Hotel staff who are friendly and hospitable, greeting us with a bow and replying back with hospitality when we greet them "Ohayo", "Konnichiwa" (good morning and hello in Japanese). Hotel staff are always ready to assist hotel guest, in terms of check in queries, information access, buffet breakfast, room service etc When I was unsure of where to find the dish, I will ask the hotel staff and they will guide me to the dishes corner. I remembered on one occasion when there wasnt any sausages and pizzas left at the buffet spread, I informed the chef and staff and they promptly brought out the freshly cooked sausages and pizzas. Their timely response to the situation gives us added experience when having breakfast at Hilton Osaka. The room service response is also very fast, as the hotel management received my request for room service and send cleaners to make up my room without much delays. 3. Spacious rooms offering scenic views The rooms in Hilton Osaka offer a paronamic view of the Osaka Main Station, the nearby Hilton Plaza West as well as the scenery from afar. Guests from top floors will even enjoy a wider scenery view from the nearby Osaka Station to as far as Shin Osaka! I love the view of the scenery at all times of the day (morning, afternoon, evening) from the room window, relaxing in the Japanese suite while watching the hustle and bustle of city life. Afterall, this 5 star hotel is reasonably priced and it offers guests promising views of the city! 4. Accessibility and Convenience This hotel is conveniently located in Osaka, with various stations and lines to connect to other parts of Osaka! It is a very short distance walk (2 to 5 minutes) to Osaka Main Station as it is just a traffic light away from the station and Daimaru Departmental Store. The hotel is also directly connected to Osaka Umeda underground Station via the Hilton Plaza East. In total, there are at least 3 stations near the hotel, namely Osaka Main Station, Umeda Station and Osaka-Umeda Station, making accessibility easier for hotel guests! However, limousine services can be improved in Hilton Osaka. For example, the airport limousine from Osaka Itami Airport does not drop off hotel guests directly at the hotel entrance. Instead, guests have to cross to the opposite side of the drop off point (Marubiru Osaka) to reach the entrance of the hotel. Moreover, there isnt any airport limousine service at the entrance of the hotel. The nearest available airport limousine service is located at Herbis Plaza Osaka, a street away from the hotel. It will be great if Hilton Osaka can arrange for airport limousine services (to and from the airport) at the entrance of the hotel, catering to the convenience of hotel guests. 5. Great design with a wide range of amenities The hotel design is so amazing! It has a mix of Japanese and Western decorations, something that is present in a renowned hotel in Japan! The rooms are also very comfortable, with plenty of space to accomodate 4 guests in the Japanese suite! The Japanese suite is so excellent! A swimming pool, gym and many restaurants in this hotel! Overall, it is so wonderful to stay in a hotel with plenty of amenities and one that offers great convenience to more retail and sightseeing options in Osaka! This hotel definitely brings me wonderful memories as our family stayed for a total of 4 nights in Osaka! A great way to enjoy the holidays in December 2024! Our family will definitely choose back this hotel for our next stay during our next visit to Osaka!

rb 14

The staff could not have been nicer. Especially Robert Abe who went out of his way to ensure we were well looked-after. The hotel is undergoing some well-needed renovations, but that should not deter you from staying here. Excellent location.

Karl Wee

We stayed for 3 nights in Dec. the hotel is centrally located with good underground connections. One of the reasons we stayed in Hilton is that there’s a Toyota Car Rental located inside the hotel, at basement 4. It was convenient to book a car and return to the same hotel. We brought some friends to the hotel cafe and bar: MyPlace, on a Friday evening. There was a 2 piece band performance on Friday and Saturday. We enjoyed the drinks and desserts with a nice atmosphere. Hotel guests get 10% discount. Hotel service was great. As we have 9 luggages, we have to book a taxi for our early morning flight. The concierge helped made a booking the night before (note there’s a cancellation fee) and we were all set in the morning. It took 50min to reach KIX Terminal 2. We paid 28,500 JPY for 3 pax plus 9 luggages. If only KIX is nearer such as Haneda to Tokyo. Overall a nice stay at Hilton Osaka.

rb 14

A stunning hotel with fantastic decor and good staff... BUT: A bit tricky to get to from Osaka station. Executive lounge not available for breakfast, and very odd opening hours generally. Gym facilities woeful. No food - of any description - after 20.30 - including room service. But you CAN have a leg massage at 3.0am! Breakfast was a dog's dinner. Poorly laid-out. Families with (noisy) young children seated next to quiet tables. No coffee machine available for guests' use, etc. etc. Excellent smoking room closed after 22.00. Apparently because of the risk of fire! No Concierge desk staffed before 11.0am - to be fair, the Concierge was very good when he was there.

J. Rhoades

A little too regal for my taste. They gave me a room upgrade, which was just a room with two beds, but I was just one person. Staff were friendly and service-oriented. Nice views of Osaka. The room was reserved using Marriott rewards points, but I did not have access to the lounges because the family member using their points wasn't staying there and had only reserved the room for me. Other Marriotts have allowed me to use all of the services in spite of this, but not this location. I understand, but appreciate those other locations more for the small benefits gained from access to lounges and such.

Nadia Malik

Beautiful hotel with excellent service. I did knock off 2 stars mainly for the reason that it showed on the Marriott app that it had a pool as we were traveling with our 2 teenage boys and this is one of the things that was important to us. Upon check in we were told that there would be a charge to use the pool. I have stayed at many 5 star hotels and have never been charged to use the pool before. We compromised location for pool access and in the end were disappointed. If you are looking for a beautiful hotel, excellent service but not much close by than this is for you. If you are a tourist and want easy access to transportation for touring around then you are better off looking for something in a better location.

Arjan Goindi

Fantastic hotel. Very luxurious, in a great location, and classic top tier Marriott service. Great breakfast as well. The concierge was quite helpful too.

R H (RHT)

Located next to Umeda building. And shuttle available to Osaka station which very convenient. Lounge has a great view . But, we only there for tea time. Service is excellent. Our NUA got approved , got corner rooms but realized that the rooms only have 2 single beds. So, we asked front desk , they gave us 2 rooms connected where 1 room with 2 queen beds and the other room just a sitting area. Breakfast have a good selection but not enough seating if you come late. They open the lounge area with low tables. And can be packed and with crazy traffic. Room a bit old, we can smell the odor from old carpet. At one point, I was starting coughing on 1st night. We stayed 2 nights. Overall, we enjoyed our stays here!

lara kim

My family and I recently stayed at the Intercontinental Osaka, and it was an unforgettable experience. From the moment we arrived, every staff member welcomed us with warmth and professionalism, and that continued during three night four day stays. The service was impeccable, with incredible attention to detail in everything from early check-in assistance to helpful recommendations. The rooms were spotless and luxurious, with thoughtful touches like automatic drapes. The breakfast buffet was a highlight, offering a delicious variety, including traditional Japanese dishes that added a cultural touch.The views from the hotel were stunning, and the peaceful greenery surrounding the property made our stay even more memorable. Near the hotel has malls, restaurants, and train station that it is so convenient. Thank you to the entire team for making our vacation so special. We can’t wait to return and will happily recommend your hotel to others!

Michael Patron

I cannot fault this hotel. The rooms were beautiful, clean and in excellent condition. We chose a self catering suite and it was spacious and luxurious. I love the little amenities they give you like a bath sponge, bath salts etc. the rooms had a full fridge and freezer, washing and drying machine, dishwasher, stove and oven. Everything you need. The gym is well equipped with a range of dumbbells (5kg to 40kg) and a range of strength and cardio machines. The service is incredible and we were tended to professionally and with care. The restaurants are really good with varied options. Finally, it is situated in the heart of the shopping district with the main Osaka station nearby. Highly recommended.

Moshé S

We stayed for several days and couldn’t have picked a better place in Osaka! The rooms are very spacious, the breakfast buffet offers plenty of variety, and the staff, as is typical in Japan, are incredibly kind and attentive. Special thanks to Saaya for her professionalism, kindness, and willingness to assist us. Heads up: though equipped with state-of-the-art machines, the gym is shared with ‘members’ (whatever that means). It’s a very large and spacious facility and was never crowded. New addition: The only thing that doesn’t quite make sense is the shower design in the rooms. There’s no separation between the shower and the bathtub, which causes water to spread all over, even if you don’t use the tub.

Ivette Ruelle

One of the best hotels we have stayed in. We love traveling and stay at many hotels but this one is my -#1, I didn’t want to leave. Their service, friendliness, on top of everything, it’s classy, it’s AMAZING!! The breakfast buffet is out of this world. I have egg whites with crab, REAL CRAB and shrimp, have never had that. The lounge at the 28th floor was so spectacular, their tea time and happy hours were great. Oh, the rooms, we had amazing views. I am in love with this place and their services. Almost forgot, you walk to the Osaka station, it’s pretty much a 10 minute walk. I can’t wait to be back 🥰

PRG

As an IHG Platinum Ambassador I had a very pleasant stay recently. Staff were absolutely wonderful throughout and my status was well recognized. The bar is very nice with a great maitre d’ and they had a live English jazz singer the afternoon I was there who was very good and spoke to guests which I appreciated. All very nice and sophisticated. My only issue was the lack of turndown service, apparently you have to request it - not what I expect in such a property and feels like a cost cutting measure. Excellent concierge service. Nevertheless, I look forward to returning.

Zaid Imam

Booked through Bonvoy, all plat elite benefits were honored. Check-in was smooth and supervised by the duty manager who offered us a beautiful corner room as an upgrade to our existing skyline reservation. All the staff were consistently welcoming, courteous and kind from the valet desk to the concierge, front desk, butlers and restaurant staff. The in room dining was fantastic (was so good that we reordered again for lunch the following day) with excellent service by Xavier. An exceptional stay in Osaka. The hotel rooms are the hotel age but well maintained, well kept and well cleaned. The breakfast staff were excellent, the portions are small but you can order as many orders as you want. The eggs used are from a local farm in Kyoto and are incredible. In a nutshell, this is where ill stay in Osaka the next time I am there

Angel Choy

Really enjoyed our stay here. We booked the room an hour before arriving. Everything was so seamless. Room service was great! We even booked a in room massage! Although it wasn’t a traditional massage - towel covered pressure point massage it still felt really good! We had breakfast on the first day which was super underwhelming I would recommend skipping breakfast here. The buffet is barely a buffet. There’s plenty of restaurant options close by. We travelled with our baby, we discovered right next to the hotel there’s a lift that takes you directly to the station which was so convenient with having our pram. Great location we would stay again!

Haley Chapman

Very clean and quiet hotel with great staff. We were telling our butler we did Japanese calligraphy and we were looking for a way to get it back to the states without damaging the big scroll and we came back to our room and she thoughtfully found us a fed ex box. Staff was very attentive & left us birthday treats as well - only complaint is breakfast portions are small.

Ryven Sonic

Awesome hotel We were greeted off our taxi, escorted to the check in area where we were seated for check in and offered a welcome beverage. The front desk staff were friendly and helpful along with speaking very good English. The room was very nice, large like all st Regis properties. Very good attention to detail, bathrooms was very well stocked. Bedding was on point. Our butler arrived offering welcome drinks and some snacks. He was wonderful, accommodated every request we made including arranging transportation to the airport on check out day as we needed a larger van. Great location, right beside subway stop, short distance to go anywhere around Osaka.

Noor K

This hotel honestly deserves a higher average on Google. Everyone who works at the hotel is very friendly, and the room was great as well (great views of Osaka from skyline view room). It’s an older hotel but kept very well and the location being above a metro station was very convenient. Also, the made to order plates at breakfast are delicious. I would choose this hotel again next time in Osaka.