Hard Rock Hotel Ibiza

Kadir AKKAYA

We had an absolutely fantastic experience at the Hard Rock Hotel Ibiza, and I want to give a special shout-out to Alejandro at the reception. After a less pleasant experience at another hotel, Alejandro’s kindness and professionalism really stood out. He made everything from our check-in to our entire stay the best we’ve had. Honestly, out of the five hotels we’ve stayed at in Ibiza, this one tops them all. Hard Rock Hotel has amazing facilities and the best service we’ve encountered. I highly recommend it to everyone. Thanks to Alejandro at the reception for making our stay truly exceptional!

Calvin

This was both my first visit to Ibiza and my first time staying at a Hard Rock property. What should have been a memorable and enjoyable trip was instead marred by several issues: 1. Cleanliness: Upon checking into my room, I found it was not thoroughly cleaned. There was a significant buildup of dust under the sink, suggesting that area hadn’t been attended to in quite some time. Additionally some of the pillows had grey and black marks on them, so they were not cleaned thoroughly or properly. We also had to beg for additional towels and the staff was extremely stingy with giving us anything additional or even paying attention to any of our requests for cleanliness concerns. The bathroom door in the room was almost off the hinges and it was a safety concern, which they did address eventually, but the door was still lopsided and about to fall throughout the stay. 2. Lack of Staff Awareness: Throughout my stay, I encountered consistent confusion among staff regarding hotel events. I missed out on several key activities simply because no one could provide accurate information. This lack of coordination was incredibly frustrating. Additionally, the staff would constantly make mistakes, like charging us incorrectly for a meal at the Tattel restaurant. 3. Customer Service: Sadly, the service I received was some of the poorest I’ve encountered at a hotel of this caliber. Staff were often unapproachable, dismissive, and difficult to find when assistance was needed. Basic inquiries felt like an inconvenience to them, and any request—such as room service—was met with significant delays. 4. Lost Property Handling: An Perhaps the most upsetting issue was the loss of my watch, which I accidentally left by the pool. When I returned to retrieve it, staff showed little initiative in helping me locate it. Instead of checking with nearby venues like the bar or asking colleagues, I was simply told to visit reception repeatedly, where I received no updates or support. This watch was very dear to me and was valued at $500. Given the premium price I paid for this experience, I expected far better. It’s extremely disappointing that such a reputable brand could offer such inconsistent service. This was my first stay at a Hard Rock hotel, and unless meaningful steps are taken to address these concerns, it may unfortunately be my last. I hope you’ll take this feedback seriously—not only for the sake of future guests, but to restore trust in the brand.

Adam Florczyk

The service at the hotel was excellent! Everyone was very friendly and helpful, and I especially want to thank Tania for her outstanding hospitality. She was always smiling, professional, and went out of her way to make sure we had everything we needed. Thank you, Tania – you made our stay unforgettable!

Donnie Puryear

I had the best time here! It was my second time in Ibiza, I had previously stayed at a hotel next door. Hard Rock was so much better! The pools were very lively during the day, and they even had a very fun concert event going on one night. Great security, friendly staff, nice facilities. It is very nice they keep things open late downstairs. I will be staying here again when I return, without a doubt! Hard Rock Ibiza was a 5/5 experience

Veronica Moreira Ribeiro

Love everything at the hotel. The spa was a nice touch to kill some time before our flights. And the Salon near the spa is absolutely amazing, I did my nails with Azahara and I loved it. Friendly staff and great service.