Grand Palladium Palace Ibiza Resort and Spa

James Taylor

We just got back and we’re still talking about how great our stay was. The hotel itself is really nice – comfy rooms and plenty of food options (sometimes a bit of a line at the buffet, but nothing too bad). What we loved most was that there were activities for everyone, both adults and kids. And speaking of kids… the Kids Club was amazing. Our little ones were so happy there, they didn’t even want to leave, which for parents is the best feeling. Huge thanks to Samuel, Carla, Laura, Guada, Rocío and Paula – they are an incredible team: patient, friendly, and always smiling. Because of them we were able to truly relax and enjoy some time together knowing the kids were in the best hands. We’ll definitely be coming back.

Laura Anderson

We had the absolute pleasure of being looked after by Carina in Guest Services at the Grand Palladium Ibiza, and she truly made our trip unforgettable! From the moment we met her, Carina was warm, welcoming, and incredibly knowledgeable about the island. She went above and beyond to help us plan our days, booking us into the best restaurants and giving us spot-on recommendations that led to some of our most memorable experiences in Ibiza. Thanks to her advice, we discovered hidden gems and had authentic experiences we would never have found on our own. It’s rare to come across someone so passionate about their role and so dedicated to making guests feel special. Carina made us feel like VIPs every step of the way, and we’re so grateful for her help in creating the best holiday we’ve ever had. If you’re staying at the Grand Palladium Ibiza, make sure you find Carina—she will take your trip to the next level!

V Open

The rains came down super heavy and the road, one of the pools and the outdoor theatre flooded but none of this is the fault of the hotel. Even cars were trapped in the flood water. The hotel staff have been working very hard looking after every single guest. Mopping up, cleaning, keeping everyone fed, keeping the bar running and life here is good. Two pools are open, food is great, drinks on tap, the hotel and doing everything properly and everything right. Under pressure, this hotel can still give people a great experience and they care about every one of their guests. We are having a great time and thanks for all the hard work by the hotel. The rain was so bad that the military had to come to help pump out the flood water and resuce people. People who complain about small things have no concept of what enormous effort is taken to manage in a time of crisis. The hotel management have run things very well.

Andy S.

Hello dear Management and especially Human Resources team, I really hope that this letter will be forwarded to the respective employees and departments. I travel a lot, and whenever I came to Ibiza, I was usually a guest at Ushuaia. However, this year, the price and value simply no longer match. As a result, I chose the Palladium Select. Many people always think that the hotel’s facilities, etc., form the basis of a good hotel experience. But that’s not true. It’s the friendly, helpful, and dedicated staff that make the difference. As a guest, one can overlook various shortcomings (for example, water splashing outside the shower) if the staff is excellent. I would like to particularly highlight three employees here: Ashley (from Netherlands) at the reception is an outstanding, friendly, and very personable woman. She is always ready to help and fulfills every request immediately. I hope, dear Management, you are aware of what a valuable employee you have. Mike, or Miguel, at the Sports Bar, is an incredibly friendly guy. He remembered my name immediately, which impressed me even more two days later. He is an exceptionally kind staff member. Guest Service, unfortunately, I don’t remember her name, but she is dark-skinned, very helpful, and friendly. I wanted a table at the Italian restaurant on the same day. She couldn’t reach anyone by phone, so she went personally to the restaurant to reserve a table. A few minutes later, she called me in my room to confirm that the table was reserved for 8:15 PM. I am naming only three employees here, but there are many more, especially in the restaurant area. As I mentioned, I travel a lot and know countless hotels. So please trust me — I think you, dear Management, have every reason to be proud of such employees. And as a side note, I am still at your hotel, so I will notice whether you forward my feedback or not. I sincerely hope you do, because your staff truly deserve it.

Jolien

We enjoyed our time here, nice place to be. Our top at the hotel was the kids club where we leaved our child and he had so much fun doing the different activities. The entertainment team was amazing Samuel, Guadalupe, Laura, Paula, Carla and Rocio made or stay even more relax they are amazing and you can see their love for kids and their effort to make their time so special. Thanks so much to all of you. Another highlight is the tematic restaurants. The food on the restaurant La Sal is very good and the workers are great. Nice team.