Aguas de Ibiza Lifestyle and Spa

Karl Spinks

Great looking hotel in a fabulous location. The problem with this hotel is the service from the staff. Only one of the staff in the whole hotel had a smile on her face. At check in the receptionist kept a phone to her ear and had a conversation with someone during most of the process. The first breakfast experience was poor with the ordered breakfast taking 30 minutes to arrive. No hot water in the tea pots and a very average selection. The second breakfast experience was the most shocking I have received at a hotel. I was reprimanded by the receptionist for daring to ask to sit outside. She insisted I was only allowed to sit inside as I was attending a conference. She insisted I didn’t move until she found a manager to tell me the same. After complaints to the guest relations manager the breakfast receptionist finally broke a smile after 5 days. The conference meal at the hotel was a disaster. The hotel failed to provide food for anyone with allergies. In fact the waiter gave an attendee with a nut allergy a plate of nuts. The horrendous food took 4 hours to serve. Total chaos. During the day, the emergency exit for the roof conference area remained locked for at least 2 hours every morning. This never changed despite numerous complaints. Totally unsafe! The rooms were so poorly lit that it was impossible to see the controls for the room automation. Normal switches would be so much better. At checkout, the courtesy room which was booked was not available at the agreed time meaning we had to shower in the spa with no security for belongings. This hotel is a complete disaster from beginning to end. I would never return!

Eli Brown

Worst “five star” hotel I’ve ever been to, and for the price, probably the worst hotel I’ve ever been to. Rooms feel run down. No USB outlets in the rooms. King beds are two twin mattresses that separate and wake you up while you’re sleeping. Tiny ants on you when you wake up. Water dripping on the floor from the ceiling. AC won’t go below 21.5C. Housekeeping doesn’t come when you ask them to come. Totally inexcusable for a $700/night, four-star hotel.

Josh A

Shame! A lovely hotel far from 5*. The poor staff here are way under staffed due to cutting costs clearly from the owners. The AC is set at 20.5c at the lowest! You will instantly feel stressed entering the hotel as the lobby is so so hot. You will then go to the room and be met with hot rooms with aircon that is locked at a warm temperature, a rock hard bed and pillows that you would find in prison. The photo’s are not what you will get! Please be aware this is not a 5*. The prices are more expensive than Dubai and London, lunch for 4 will be £200! Drinks are £18 for a cocktail.

Isabella Castaldi

I recently stayed at Aguas de Ibiza for an event, and it was hands down the worst service I have ever experienced at a 5-star hotel. Positives: The rooftop is very nice. The breakfast is good. The peruvian restaurant, food is good Negatives: Extremely Slow Service: It took 45 minutes to get a coffee. The waiters were rude and seemed annoyed when we called them over, acting as if we were bothering them just by asking for a coffee. Disorganized: Food was served at different times, which was very frustrating. - not used to groups at all - 4h for a group dinner, waited 1h for first dish Luggage Issues: Upon arrival, my luggage was brought to a different room. Technical Issues: I had a nightmare with the curtains in my room. They had a complex tech system that was faulty. Whenever I tried to close the curtains, all the lights would turn on. When I turned off the lights, the curtains would randomly open. There was no way to have a dark room and sleep. Lack of Response: I reported the issue with the curtains at midnight, but no solution was provided. I told them three times the next day, and still, nothing was fixed. On my last day, I had to change rooms at 1 am, which was incredibly inconvenient. Poor Attitude: The staff seemed not to care and took things personally, making excuses instead of addressing the issues. Overall, my experience at Aguas de Ibiza was very dissatisfying. The beautiful rooftop and good breakfast couldn't make up for the abysmal service and technical problems that ruined my stay. I would not recommend this hotel to anyone looking to relax and enjoy their time in Ibiza.

H. GH

The hotel may look like a 5-star establishment, but the service is far from it. I've never had such an experience at a supposed 5-star hotel. When I checked into the Junior Suite, I found many essentials missing—no toiletries, no water, no coffee, etc. I called reception, and they apologized politely, assuring me that housekeeping would bring the missing items. Hours passed, and nothing arrived. I called repeatedly, but it took them five hours to resolve the issue. This scenario repeated for four consecutive days, forcing me to almost beg for basic amenities daily. This is unacceptable for a 5-star hotel. Clearly, there's a lack of proper management. I hope they change their policies soon. Until then, I cannot recommend this hotel.