Aguas de Ibiza Lifestyle and Spa

simone love

I was quite dissatisfied with my experience at Aguas de Ibiza. Upon our arrival with my children and friends, we did not receive assistance with our luggage to our rooms. We spent a considerable amount of time in the lift because we were not informed that key cards were required to access our floor. Furthermore, we were left to locate our rooms independently, without any guidance. This was an unprecedented experience for me, particularly from a hotel of a five-star rating. Upon entering our room, we observed that the floor appeared unclean and had several stains. Furthermore, despite having paid for a city view for one of our rooms, we were instead presented with a view of a construction site. When I brought this to their attention, I was informed that they would consider relocating my room, but I did not receive any further communication regarding this matter throughout my stay. Additionally, the bar staff on the ground floor exhibited a rather impolite and unhurried demeanor. I also ordered a fruit platter by the pool, which unfortunately never arrived. The room service was unsatisfactory due to poor phone line quality, which made it difficult to communicate orders effectively. For instance, an order for three Sprites was mistakenly delivered as three servings of fries. I was requested to provide a deposit of 300 euros per room. As I had booked two rooms, I paid a total of 600 euros. I was not informed beforehand that such a payment would be required. The gentleman at the reception assured me that the deposit would be refunded upon my check-out. When I did check out, I inquired with the lady at the desk about the refund, and she stated it would be processed within three days. Upon returning home, I contacted the hotel as I had not yet received my refund. They subsequently sent me a screenshot of a receipt (in Spanish) and a video of the card reader (also in Spanish). I then contacted my bank, who advised me to request the 23-digit ARN from the merchant. The hotel's response was, "we sent you a screenshot of the receipt and a video." Their assistance has been less than satisfactory, and their demeanor quite impolite. Consequently, I have initiated an investigation through my bank. I returned 10 days ago, still no refund!

Hatty Spencer

(end is really important, need to check your CCTV, you’re lucky my son is ok.) I’m a regular stayer at the other 5 star hotel on the island, it was closed last week, so, I was excited to give Hotel Aguas a try. I’m going to begin with positives: Overall look. Pool. Breakfast. Cleaning - fantastic. 5 stars. Restaurant manager Augustine, great guy - 5 stars. We were offered refreshments on arrival, great idea. The room. The space, children’s bed + crib - wonderful. Now for the downfalls. - Woman with glasses on the front desk is one of the rudest member of staff I’ve ever encountered. From reading other reviews, I’m certain it’s the same one. She does not give a damn. Nor does the Dutch guy, you may as well speak to the desk itself (there’s a Spanish guy with a quiff *not manager* that is lovely though, keep him.) - No hot water for the first 48 hours. - A mechanical error with our curtains, they wouldn’t close. We tried to use the phone to explain the issue, it sounded like it was underwater. What an earth was wrong with the phone and why did we have every person in Hotel Aguas wanting to speak to us. It didn’t stop ringing. We had to take the batteries out. - Woman in glasses called me “weird” for reporting the calls. Phone was still without batteries. Staff then resorted to just walking straight in, mechanics (3 days after curtains were fixed.) Cleaners (after room had been cleaned.) - (pre agreed by text.) the Manager visited and bought us a bottle of something (gesture was lovely but we had a 4 year old + 4month.) he offered us a car ride on them to the airport, a gesture of good will. We were very grateful and accepted. (hold that thought) Thursday night 9pm ish, my son’s foot got stuck inside the revolving door. I couldn’t reach him. Nobody was at the front desk. Nobody. We were leaving the next day, it was late. His foot was ok and they’d already offered the car as a gesture. We left it and went to bed. Anyway, manager never booked us the car he promised. The Hotel ordered a taxi after we showed text correspondence. We ended up paying for our own gesture of good will. 48 euros. That’s the price of losing customers to the Fenicia when we revisit in March.

C.H. Peters

We had an overall pleasant stay at the hotel, but several issues left us disappointed — especially given the expectations created by the hotel’s own description and presentation. When we booked, we specifically requested a double bed and a baby cot, as we were traveling with our three-month-old baby. Upon arrival, well past midnight, we found two separate single beds and no baby cot in the room. We could live with the separate mattresses — that was inconvenient but manageable — however, the missing baby cot was completely unacceptable, especially since the hotel had explicitly promised and confirmed both before our arrival. It goes without saying that it is unsafe and dangerous for a baby to sleep anywhere other than in a proper cot, and we found it deeply concerning that this had been overlooked. We immediately informed reception, but were told that “room service was no longer available” and that nothing could be done — except offering us extra towels (for what reason, we still don’t know). Only later did someone unexpectedly knock on our door with a cot they had “managed to find.” While we were relieved, it was alarming that the hotel was initially prepared to leave a baby without a proper place to sleep — something known to increase the risk of sudden infant death syndrome. The restaurant experience was another disappointment. Several dishes on the menu were unavailable — including the octopus and the bone marrow tartare, which are heavily featured with photos across the hotel’s website and menu. Staff never once checked if we wanted another drink or if everything was to our liking. That lack of attentiveness really detracted from what could have been a lovely dinner. On a brighter note, the hotel itself looks beautiful — both the reception area and the rooms are stylish and well-maintained. However, the air conditioning system is not a true air conditioner and doesn’t cool the room effectively. Since we stayed in September, this wasn’t a major issue, but we would definitely not consider returning during the high season, when proper cooling would be essential. The breakfast was excellent — varied, fresh, and beautifully presented. It truly stood out as a highlight of our stay. Unfortunately, the hotel’s description of being “on the beach” turned out to be misleading. There is no real beach — just some sand spread over a plastic sheet, which was even visible in places. This kind of advertising feels deceptive, especially for guests who choose the hotel for its supposed beachfront location. Finally, after our stay, we received a WhatsApp message from the hotel asking us to “please rate them a 10.” We found this quite inappropriate — feedback should be earned, not requested. All in all, we look back on a stay that had potential but fell short in key areas: service, communication, and honest representation of the facilities. Fortunately, the outstanding

tendy

This hotel is unbelievable!! I really don‘t know what to say… I was just speechless! Our stay was so wonderful and honestly during our stay I felt like a queen 😂 For me the most important thing is the bed… and the bed was absolutely comfortable and big! It felt like I was in heaven 🥹 And the view from our room omg so good! And the Spa was also too good there was a corner with a snack bar just wow! Also the rooftop pool wow wow wow! Breakfast was next level and the service too!! I would say everything from check in to check out went super without any problems we enjoyed our stay so much… right now we are at the airport and still thinking about this hotel… we will never forget you and looking forward to come back soon!!! This was really the best hotel so far!!! Thanks for making our stay so special and for treating us with such kindness. ❤️ Best regards Tenzin from Switzerland

Linda Challenger

Arrived on Monday 27th October and had to wait for our rooms to be finished. My son paid an extra €650 before we came to have his room upgraded but on arrival the room he was given was not what he paid for. The hotel upgraded his room to a better one also my room was upgraded as the previous room I had been allocated was not acceptable. Also I had €50 stolen out of my bag on arrival. The hotel is nowhere near the beach. I will not be recommending this hotel to any of my friends or be staying in this hotel again. They should have staff that can be trusted