Aguas de Ibiza Lifestyle and Spa

C.H. Peters

We had an overall pleasant stay at the hotel, but several issues left us disappointed — especially given the expectations created by the hotel’s own description and presentation. When we booked, we specifically requested a double bed and a baby cot, as we were traveling with our three-month-old baby. Upon arrival, well past midnight, we found two separate single beds and no baby cot in the room. We could live with the separate mattresses — that was inconvenient but manageable — however, the missing baby cot was completely unacceptable, especially since the hotel had explicitly promised and confirmed both before our arrival. It goes without saying that it is unsafe and dangerous for a baby to sleep anywhere other than in a proper cot, and we found it deeply concerning that this had been overlooked. We immediately informed reception, but were told that “room service was no longer available” and that nothing could be done — except offering us extra towels (for what reason, we still don’t know). Only later did someone unexpectedly knock on our door with a cot they had “managed to find.” While we were relieved, it was alarming that the hotel was initially prepared to leave a baby without a proper place to sleep — something known to increase the risk of sudden infant death syndrome. The restaurant experience was another disappointment. Several dishes on the menu were unavailable — including the octopus and the bone marrow tartare, which are heavily featured with photos across the hotel’s website and menu. Staff never once checked if we wanted another drink or if everything was to our liking. That lack of attentiveness really detracted from what could have been a lovely dinner. On a brighter note, the hotel itself looks beautiful — both the reception area and the rooms are stylish and well-maintained. However, the air conditioning system is not a true air conditioner and doesn’t cool the room effectively. Since we stayed in September, this wasn’t a major issue, but we would definitely not consider returning during the high season, when proper cooling would be essential. The breakfast was excellent — varied, fresh, and beautifully presented. It truly stood out as a highlight of our stay. Unfortunately, the hotel’s description of being “on the beach” turned out to be misleading. There is no real beach — just some sand spread over a plastic sheet, which was even visible in places. This kind of advertising feels deceptive, especially for guests who choose the hotel for its supposed beachfront location. Finally, after our stay, we received a WhatsApp message from the hotel asking us to “please rate them a 10.” We found this quite inappropriate — feedback should be earned, not requested. All in all, we look back on a stay that had potential but fell short in key areas: service, communication, and honest representation of the facilities. Fortunately, the outstanding

tendy

This hotel is unbelievable!! I really don‘t know what to say… I was just speechless! Our stay was so wonderful and honestly during our stay I felt like a queen 😂 For me the most important thing is the bed… and the bed was absolutely comfortable and big! It felt like I was in heaven 🥹 And the view from our room omg so good! And the Spa was also too good there was a corner with a snack bar just wow! Also the rooftop pool wow wow wow! Breakfast was next level and the service too!! I would say everything from check in to check out went super without any problems we enjoyed our stay so much… right now we are at the airport and still thinking about this hotel… we will never forget you and looking forward to come back soon!!! This was really the best hotel so far!!! Thanks for making our stay so special and for treating us with such kindness. ❤️ Best regards Tenzin from Switzerland

Monet Beswick

We had the most incredible stay at Aguas de Ibiza! It’s an absolutely beautiful hotel and extremely kid-friendly, while still offering plenty for adults. The hotel really has everything. There’s a lovely little restaurant by the pool with great snacks, and several pool options: a family-friendly pool for young children, another pool for older kids and adults, and a stunning rooftop adult-only pool with a bar and fine dining restaurant — perfect for watching the sunset. The spa is out of this world, and the staff are wonderful across the board — from the concierge and bellboys to housekeeping. Everyone was so helpful and genuinely kind. The rooms are gorgeous, with comfortable bedding, great bathtubs and showers, and private patios. Coffee was restocked daily, which was a nice touch. What makes this hotel special is that it truly offers the best of both worlds: the feel of a luxury resort while still being ideal for families. They even have a kids’ camp with babysitters at a reasonable rate, plus floaties and pool toys provided, which was such a thoughtful detail. We couldn’t recommend it more — the perfect mix of relaxation and family fun.

James Robinson

I stayed in this hotel from the 23rd to the 26th of September 2025 as a solo traveller attending a conference in the convention centre directly opposite the hotel and for reasons of public safety, I would advise not to stay here. When I entered my room (217 on the second floor), I was met with a strong musty smell. The room felt and smelled damp and mouldy. When I came to go to bed, I noticed curly hairs on the bed, marks, fluff and dust. Owing to the time that I went to bed and clocked these, I slept on the other side of the bed and hoped that housekeeping would change the bedding the next day as I was heading to the conference. Throughout my first full day, I developed lots of red and very sore and itchy bites on my ankles and legs. I assumed I’d been bitten by mosquitos and went to the local pharmacy to get cream. Over the following two days I became more and more bitten. I now know, having returned home to the UK, that they were bed bugs. Having spoken to other conference delegates, approximately six other residents of the same hotel have experienced exactly the same things. Given the severity of my bites, I am now having to take antibiotics to reduce the swelling, itchiness and pain. The hotel overall is tired and dated. They’ve let things slip and I now know that their hotel is riddled with bugs that are very hungry. I would appreciate a refund for what I have experienced and endured. I have reported my findings to the hotel both by email and contact form and wanted to do the decent thing and give them an opportunity to respond. They have not responded and so I feel no choice but to report it here and warn others of what awaits them in the bedsheets.

Debora Polo

We’ve been here for 5 hours and our room is still not ready. We contacted the hotel in advance to inform them we would be arriving very early, since flights from Frankfurt are constantly being cancelled and rescheduled for 5 a.m. They said they would do their best, but we haven’t seen any real effort from the staff to speed up the process. Only two receptionists have been friendly — all the others have been rude and unhelpful, giving us no information. The staff at the restaurant by the pool, however, have been lovely and the food is delicious. We are here with two children, and I’ve already seen many other guests complaining. Lots of people are waiting around the pool with no idea of what’s going on. Ibiza has many wonderful hotels with impeccable service. Don’t make the mistake of coming to this hotel. It’s definitely not a 5-star experience! It’s a shame, but this hotel has serious management issues and is simply not worth it.