Grand Palladium White Island Resort & Spa

Rachael Adams

Our fourth visit to this hotel and second time booking direct. We had a great week and the staff really want to do their very best for you . I think the hotel itself is ready for a revamp as some areas/rooms are a little tired. It’s a great location for the beach and clubs in walking distance. The staff gave me room options based on a request ahead of my arrival which was very appreciated. As a coeliac traveller it can be tricky but the hotel try hard to ensure you are catered for the best they can. There are some things still I would suggest the hotel can improve in this area such as correct food labelling in restaurants, correct labelling on menus on the apps, more choice for coeliacs - particularly desserts and also an offering in the new sorts area as currently only fruit as an option. One person made this trip super successful and special and that was Naiara Fuentes. She works incredibly hard to ensure guests have the very best holiday. Having met her on our last trip in June this year Naiara went over and above to work with me before our arrival to ensure my dietary requirements were met in the best possible way and to try and create a stress free holiday. This included working with me to create a bespoke menu to meet my requirements, working with the kitchen to ensure safety and she also remembered I had desperately wanted paella in June and it wasn’t possible and she made sure I got paella this time. We had a special thoughtful delivery to our room with a lovely thoughtful note which made us feel very valued as customers and I would say she absolutely made our holiday. She is a real credit to the team and I hope to return next year ️

Nycola Melvin

If we hadn't arrived in the last week of the season and just after the flooding of ibiza from storm Amy this hotel would defo of gotten 5 stars. The rooms are lovely and cleaned every day, free minibar and the pool and location are spot on The buffet is quite repetitive but definitely can find something to eat for all the family. In peak dining times you can be queuing for food awhile but we only came to the hotel for a 5 day visit so I can't honestly say we had anything to complain about

Hubert Maier

After 3 times in Punta Cana we were first time at White Island. We enjoyed a wonderful week with impressionable sunrise walkings, very good food, ambitious and attentive service /cleaning personal. Their good mood helps across some minor circumstances or the nature/Climate, where the hotel is not responsible for. End of October the activities and open facilities are closing mostly in neighborhood, so you can enjoy a calmer time. We used the Technogym units in Zentropia (not as big than Punta Cana, but ok), I personally want to emphasize the Spa in Palace, where I got 2 very professional massages from Ester (Holistic) and Alena (Back-special). Alena had to treat me after some pain and worked like an Osteopath, my compliments!

Mansi Bawa

I recently visited this resort and had a mixed experience. The service was great, and the food was good, although getting reservations at the premium dining area was quite challenging. As a result, I ended up eating at the buffet most of the time. The rooms could use some improvement in terms of lighting – they were not well lit. Additionally, the bell service was a bit rude and not as friendly as I had hoped. However, the spa experience was a highlight! I had a massage with Ana, and she was excellent. Her professionalism and skill made the experience truly relaxing. Overall, while there were some areas for improvement, I appreciated the good food and excellent spa service, and access to a clean beach.

James Taylor

Our stay was fantastic from start to finish. The hotel has everything you could ask for – big pools, evening shows, and lots of spaces to relax. But for me, what really stood out was how happy the kids were. They spent hours every day at the Kids Club and came back full of stories and crafts they had made. I have to mention Samuel, Carla, Laura, Guada, Rocío and Paula, because they were absolutely wonderful with the little ones – so caring and full of energy. It honestly made the whole holiday easier for us, because we knew the kids were safe and having fun. I’d recommend it to any family without hesitation