Grand Palladium White Island Resort & Spa

Danielle Pithers

We had the most amazing stay here! The hotel is lovely and in a great location. The beach is just behind the hotel and airport is a 5 minute drive. All of the staff were friendly and helpful. It is a great hotel for kids. The kids club and all of the staff were fantastic including the entertainment. The rooms are cleaned daily and the cleanliness of the hotel was great. We couldn't fault it here and loved our stay!

Rachael Adams

Our fourth visit to this hotel and second time booking direct. We had a great week and the staff really want to do their very best for you . I think the hotel itself is ready for a revamp as some areas/rooms are a little tired. It’s a great location for the beach and clubs in walking distance. The staff gave me room options based on a request ahead of my arrival which was very appreciated. As a coeliac traveller it can be tricky but the hotel try hard to ensure you are catered for the best they can. There are some things still I would suggest the hotel can improve in this area such as correct food labelling in restaurants, correct labelling on menus on the apps, more choice for coeliacs - particularly desserts and also an offering in the new sorts area as currently only fruit as an option. One person made this trip super successful and special and that was Naiara Fuentes. She works incredibly hard to ensure guests have the very best holiday. Having met her on our last trip in June this year Naiara went over and above to work with me before our arrival to ensure my dietary requirements were met in the best possible way and to try and create a stress free holiday. This included working with me to create a bespoke menu to meet my requirements, working with the kitchen to ensure safety and she also remembered I had desperately wanted paella in June and it wasn’t possible and she made sure I got paella this time. We had a special thoughtful delivery to our room with a lovely thoughtful note which made us feel very valued as customers and I would say she absolutely made our holiday. She is a real credit to the team and I hope to return next year ️

Mansi Bawa

I recently visited this resort and had a mixed experience. The service was great, and the food was good, although getting reservations at the premium dining area was quite challenging. As a result, I ended up eating at the buffet most of the time. The rooms could use some improvement in terms of lighting – they were not well lit. Additionally, the bell service was a bit rude and not as friendly as I had hoped. However, the spa experience was a highlight! I had a massage with Ana, and she was excellent. Her professionalism and skill made the experience truly relaxing. Overall, while there were some areas for improvement, I appreciated the good food and excellent spa service, and access to a clean beach.

Megan Goodwin

We had an incredible stay at this hotel from start to finish. The property is stunning, the rooms are beautifully maintained, and every detail is thoughtfully taken care of. What truly stood out, though, was the level of service we received. A special mention must go to Sophia at the customer service desk. She went above and beyond to ensure our experience was seamless, helping us secure reservations at every restaurant we wanted to try—even the ones that were fully booked. Thanks to her, we were able to enjoy an amazing dining experience every night without any stress. The combination of luxury, comfort, and outstanding service makes this hotel a true 5-star gem. We can’t wait to return!

Riona McDonald

We had a great week at the grand palladium - the staff couldn’t do enough for you and were so hard working and always to cheery and polite. Working so hard to make sure everyone still had a great time even when the weather wasn’t great. We arrived the week after the hotel had been fully flooded and everything was back open by then . The weather wasn’t great and there was flooding outside the hotel and a few buckets here and there to catch drips but the weather can’t be helped and the hotel did their best to deal with it. Naira at guest relations was extremely helpful when it came to making dinner reservations and helped us book ferry tickets for a day trip out. The food at the hotel was incredible we dined in the Italian restaurant a couple of times and even the food at the buffet was amazing - probably the nicest buffet food we’ve had . I’d say the staff and food are 5 star but I wouldn’t say it’s a 5 star hotel just due to facilities etc. maybe if you could use all the bars / pools spread across the 2 hotels it would be 5 star- saying that we had plenty to keep us entertained.