Grand Palladium White Island Resort & Spa

Rachael Adams

Our fourth visit to this hotel and second time booking direct. We had a great week and the staff really want to do their very best for you . I think the hotel itself is ready for a revamp as some areas/rooms are a little tired. It’s a great location for the beach and clubs in walking distance. The staff gave me room options based on a request ahead of my arrival which was very appreciated. As a coeliac traveller it can be tricky but the hotel try hard to ensure you are catered for the best they can. There are some things still I would suggest the hotel can improve in this area such as correct food labelling in restaurants, correct labelling on menus on the apps, more choice for coeliacs - particularly desserts and also an offering in the new sorts area as currently only fruit as an option. One person made this trip super successful and special and that was Naiara Fuentes. She works incredibly hard to ensure guests have the very best holiday. Having met her on our last trip in June this year Naiara went over and above to work with me before our arrival to ensure my dietary requirements were met in the best possible way and to try and create a stress free holiday. This included working with me to create a bespoke menu to meet my requirements, working with the kitchen to ensure safety and she also remembered I had desperately wanted paella in June and it wasn’t possible and she made sure I got paella this time. We had a special thoughtful delivery to our room with a lovely thoughtful note which made us feel very valued as customers and I would say she absolutely made our holiday. She is a real credit to the team and I hope to return next year ️

Mansi Bawa

I recently visited this resort and had a mixed experience. The service was great, and the food was good, although getting reservations at the premium dining area was quite challenging. As a result, I ended up eating at the buffet most of the time. The rooms could use some improvement in terms of lighting – they were not well lit. Additionally, the bell service was a bit rude and not as friendly as I had hoped. However, the spa experience was a highlight! I had a massage with Ana, and she was excellent. Her professionalism and skill made the experience truly relaxing. Overall, while there were some areas for improvement, I appreciated the good food and excellent spa service, and access to a clean beach.

Megan Goodwin

We had an incredible stay at this hotel from start to finish. The property is stunning, the rooms are beautifully maintained, and every detail is thoughtfully taken care of. What truly stood out, though, was the level of service we received. A special mention must go to Sophia at the customer service desk. She went above and beyond to ensure our experience was seamless, helping us secure reservations at every restaurant we wanted to try—even the ones that were fully booked. Thanks to her, we were able to enjoy an amazing dining experience every night without any stress. The combination of luxury, comfort, and outstanding service makes this hotel a true 5-star gem. We can’t wait to return!

Mario Calasanz

We stayed at the hotel for a few days and honestly, everything was great. The atmosphere is very family-friendly, the facilities are clean and well maintained, and the staff were friendly throughout our stay. The buffet really surprised us — especially the pasta station with Pedro, who was always smiling and made everything fresh on the spot. Reception was quick and helpful, and the evening shows were well-organized and fun, especially if you’re there with kids. Our children had a great time with Laura, Paula, Samu and Andrea — they were super kind and always kept them busy with something fun. Thanks to them, we got to relax a bit too. Overall, we felt very comfortable and would definitely come back.

Lady Coreal Nicerin

I’ve been to the hotel several times to enjoy the shows, and every time I’m blown away. The facilities, especially the rooms, are well taken care of, and the waitstaff is excellent — always friendly and attentive. The shows are absolutely amazing, full of energy, color, and talent. Truly a fantasy! A special thank you to Ronald and Cristian for the beautiful pictures of the shows — we’ll carry those memories in our hearts! 🥰 It’s a shame the theater is in such poor condition, with water all over the floor… it’s really the only downside, because the talent and effort of the team are just incredible. I’ll definitely be back for more magical moments!