Grand Palladium White Island Resort & Spa

L

we came here with our 9 month old for the first time and had a brilliant time. The location being close to the airport was ideal for us but it isn’t very close to many other places to explore. There’s a small shop just outside the hotel which sold a few bits like snacks and water which was handy. As a hotel on its own, I probably wouldn’t rate it so high but because you can share the facilities of the sister hotel by crossing the bridge, I’d definitely think it’s a lot better. I loved that the staff were really friendly compared to the other side but the a la carte restaurants and the 24/7 bar was on the other side. The hotel was very clean compared to some I’ve seen and space to chill and relax even with an infant. The outdoor pools are cold! And only warm if the weather is good. I really liked the wristband as keys as this made things really easy like finding hotel door keys. I’d say kid friendly but hardly any baby changing areas but was accessible. Buffet food was average though their live stations were really good and the desserts too.

Sarah T

Great location, delicious food! Kitchen staff are friendly and always smiling more specifically a lady called Maria (if I remember correctly, she usually cooks the fried eggs for breakfast) was very nice and always greeted my husband and I with a smile., some of the female waiters were grumpy and looked annoyed when doing their jobs and I noticed certain areas of the restaurant. Reception staff are slow but generally good service and nice when not busy. Overall I was happy with this hotel and would definitely go here again.

Jordan-Louise Thain

This resort is amazing! The combination of this hotel with the sister hotel has so much to do, that you don't need to leave if you don't want to. The sister hotel is a few minutes' walk over the bridge. There's also direct access points to the beach. The staff are incredible, they bend over backwards to ensure you get what you want, they are all very polite and helpful. At the buffet the hosts are brilliant, Emiliano was our host often and was very nice. At the a la carte restaurants, the service was incredible with all of the waitresses and waiter's provided a high level of service and they were knowledgeable. The sports bar is must go to at this resort, the staff again were brilliant. Bryan and Saber served us often and they were so lovely and on the ball with a high standard of service. They were also lovely with our girls. The kids splash park is brilliant. I can not recommend this resort highly enough, we will 100% be back!

Savvina Giannioti

Our best vacations ever!! The hotel was beautiful, the buffet options plenty and very good quality!! The staff was excellent and especially Maria Jesus who helped us in all our requests. The location is great as it is near the airport and near the major clubs. The hotel is prefect for relaxation! We will definitely return next year!

Alex Smiley

👨‍👩‍👧 Our experience at this hotel was not quite up to expectations.😟 From the moment of arrival, we were greeted by a situation, totally inconsistent with the image of a 5-star hotel (as recommended), a situation in which we are informed that our room (superior double with jacuzzi) is not yet available because it was communication errors between employees🤷‍♂️, so a (normal) room is offered for one evening + a 100€ discount, then the next day we will be moved to the room for which we had a reservation... the next day, the room is offered,🏃 after many interventions at the reception. At the reception, I want to point out that the employees, have a total lack of professionalism,🥱 were communicating with each other in Spanish (thinking they were not understood)🫣 making rude remarks about the foreign customers who were waiting in front of them.👎 Reception was one of the most annoying problems. And as small problems that I would like to highlight, I remember: 📝 ~ the spa is not included in the price (it would seem normal for it to be highlighted on the website, but is not)😐 ~ the swimming pools say they are heated...surprise, they are cold.🥶 Finally... ✅ I would also like to note a few pluses: 🍱the food was daily diversified, fresh. And the cleaning staff it was very respectful.👏 🙄I am sorry that I cannot give the total 5 stars rating for this review, but I believe that this way I can help the hotel management to improve the services for their future customers.🙏