Grand Mirage Resort & Thalasso Bali

Kris Bowden

Family-Friendly Facilities If you have kids under 10 years old, it's best to stay on the family side of the Grand Mirage. The kids' club was a great fit for our children, keeping them entertained and happy during our stay. When we needed a break, we found the resort's nanny service very helpful—it can be booked directly through the resort, providing peace of mind for parents needing some time out. Dining Options Although the food is generally better in the main Resort, the walk to the other side is only about three minutes. We found the Jukung restaurant to be the standout choice for meals. Getting Around If you plan to visit Waterbom or do anything in the Kuta area with the kids, you'll need to arrange transport. A taxi or driver is necessary, as it's about a 30-minute ride from the resort. Value and Inclusions We rated the value slightly lower because not everything at the resort is all inclusive. For example, Singaraja beers are included instead of the trusty Bintang. Pool Bar Both sides of the resort have pool bars, but they only operate until 5.30pm, after which the bar service moves to the restaurants. Room Arrangements We stayed in a family room with bunks, which worked well for our kids. Importantly, the room was secure, as the children did not have access to outside or their own door to leave the room.

Ryan Alingasa

We booked a Premier Connecting Room with Pool Access for a family of five and unfortunately did not receive what we paid for. On check in, we were given a connecting room facing the lazy river, not pool access. The room faced an ugly concrete wall, with no view at all. I immediately raised my disappointment with reception and asked to be moved to the correct room type as per our booking. The only reason we booked this hotel was to join another family who wanted to give it a try. We already had reservations based on reviews we had read, and unfortunately those reviews proved to be true. We were told pool access rooms were available but not connecting, and that a connecting pool access room would only be available the following day. This left my wife and I with no choice but to sleep in separate rooms away from our kids for one night, which is unacceptable for a family booking. The next day, we were finally moved to the connecting room at around 3pm, wasting most of the day. While moving rooms, another family was placed into our previous room and they also complained, which says a lot. We also experienced daily issues with our key card access, requiring me to go back to reception every single day to have the cards reissued, which was frustrating and inconvenient. On the night of check in, it was my daughter’s birthday, so we booked a table for 11 people at the Grand Café as we were travelling with another family. The buffet food was very underwhelming, and service was poor. My daughter ordered a mango drink that took 25 minutes to arrive, even after asking three different waiters. Alcohol arrived within five minutes, which shows where the priority was. Staff smiled and said yes, but clearly orders were either forgotten or never placed. Another family travelling with us booked the hotel’s best room, the three bedroom apartment (Room 4442), and still experienced multiple issues, including a leaking roof that dripped into the lounge room and onto their children while watching TV, a dirty bathtub, and a TV in the lounge room that was not working and required an IT visit to fix. After I mentioned that I would be leaving a negative review about the Grand Café, a staff member overheard me and the demeanour of the staff noticeably changed, which was very unprofessional. The only positive experience we had was the Thalasso Spa. My wife and daughter, as well as my friend’s wife, all attended and the service in the spa was excellent. That said, it would be hard not to provide good service when spending around $500 between three people for an 80 minute massage, which is still quite expensive. Based on our experience, I would not recommend The Grand Mirage. The hotel clearly needs renovations, and service standards need serious improvement. If you are deciding between hotels in Nusa Dua, I strongly recommend The Laguna by Marriott, The Apurva Kempinski, or Hilton Bali Resort, all of which offer far better rooms, facilities, and service. If you choose to book The Grand Mirage, do so with caution.

Reece Hogan

A heartfelt thank you to the staff at The Grand Mirage for a truly unforgettable experience. Unfortunately, this was not a typical family holiday adventure, as our son unexpectedly required hospitalisation for four days during our stay. The Mirage team truly went above and beyond for us during this time. I want to extend my sincere gratitude to Rachmad, Yudi, and Wira, who drove my wife and me to and from BIMC Hospital in Nusa Dua countless times. Their kindness even extended to bringing our son a gift to lift his spirits, which meant the world to us. In the few days we were able to spend at the resort, our other son thoroughly enjoyed the activities, gaining some excellent water volleyball skills along the way. Thank you to everyone at The Grand Mirage. We will be forever grateful for your help in navigating such a challenging experience. We cannot recommend this resort and its compassionate staff highly enough.

Komang Bali Driver Luxury tour service

My guest stayed at Grand Mirage Resort, and I picked them up directly from the hotel for a private tour. The lobby was beautifully decorated with a Christmas tree, creating a warm and festive atmosphere. The hotel building is an older style, but this is exactly what my guest liked. It has a classic Bali resort feeling, warm, comfortable, and full of character. The beachfront atmosphere is relaxing, the hotel is clean and well maintained, and the staff are friendly and helpful. The location is very convenient with easy access for pickup, making the tour smooth and on time. Grand Mirage is a great choice for travelers who appreciate classic charm, comfort, and a pleasant holiday experience. Komang – Bali Driver Luxury Tour Service

N.D. Carpe

Not a great resort. We will never come back and suggest you look to other resorts like the Mövenpick for your holiday / vacation. It's not like the photos and the things you'd expect from a resort are sub-par e.g. the service, food, location, rooms, and ammenities. It's definitely not worth a 6-star rating - I'm not sure how they were able to achieve such a high rating. The costs are astronomical for the quality - we've stayed in many resorts on Bali island as we've visited the island at least 14 times. There are way better resorts on way better parts of the island like Jimbaran and Seminyak. At the Mirage, to begin our stay, the concierge didn't help us carry our bags up the stairs to check in and no one was there to greet us as we expect from staying at resorts like the Mövenpick in Jimbaran, among others. This was not a great introduction to the supposed 6-star resort. We have a family, but my children are teenagers. The hotel knew this, but still put us on the side with the little kids - which is disconnected via a 5 minute walk to the actual resort side. It was noisy, kids were playing games where they ring your doorbell and run away - it was all around unpleasant. The walk to the resort side is also unpleasant as it's in public areas. This mean that along the walk, beach side or using the footpath on the road, you get hassled by local vendors - it's unavoidable. Even if you do walk to the resort side, the food options are terrible - the restaurants look nice in terms of decor, but the food is not at all good - and it's over priced. If you're on the detached family side, there is only the pool bar and restaurant which is not open for dinner - it's also terrible - unhealthy fried foods - substandard quality. Further, the location is terrible - everything out side of the resort is horrible, dirty, not places you want to visit We went to the resort side and got sick from the drinks as they had presumably unfiltered, non bottled water, ice - which in Bali means there is a good chance you will get sick. The breakfast on the family side is also terrible. Again, to get a decent breakfast, you have to walk to the resort side. For meals, we ended up ordering local food via Grab (Indonesia's Uber Eats). The room we stayed in was okay. But we had to ask to be moved. The original room we were in was just above the family recreation center, so very loud with annoying kids and families that had no idea the impact they were having on everyone else. Especially the ping-pong table. Imagine staying in a resort with families playing ping pong outside of your room. Unacceptable. It's a terrible design. We ended up asking if we could cancel our reservation as we new other parts of Bali were much nicer with better resorts and much more cost effective - of the thousands of dollars we paid, they offered us only a $200 refund - but that was only after paying $200 a night fee for the room upgrade. Just a horrible resort - stay away.