Four Seasons Resort Marrakech

Matt Gallagher

I rarely write reviews, but I felt compelled after our recent stay at the Four Seasons Marrakech. We traveled from the US and chose this property because, as busy professionals, our vacation time is limited - and we’re willing to pay a premium for reliability, efficiency, and the level of service the Four Seasons name represents. After a long day of travel from the US, we checked in around 10:45 PM, only to find our room infested with ants - in the carpet, curtains, bathroom, and all over the bed. I immediately reached out via WhatsApp and the in-room phone, but no one ever responded. With no other option, I walked to the front desk to get someone’s attention. We were told a new room would be ready in 20-25 minutes, but after 35 minutes there was still no update. We finally received a new room - an upgrade I believe was already tied to my booking benefits - at 1:15 AM, more than two hours after check-in. The late-night ordeal significantly impacted our ability to enjoy our first full day of activities in Marrakech. For professionals who plan carefully to maximize every day of vacation, losing that time was deeply frustrating and exactly what we hoped to avoid by booking a property in this category. What disappointed us most was the lack of follow-up. Despite reporting a rather disturbing incident to both the Marrakech team and Four Seasons corporate, we never received an acknowledgement or apology during the remainder of our stay. To be fair, the upgraded room was beautiful and parts of our stay were enjoyable. But reliability and responsiveness are non-negotiable at this price point. In Marrakech, other properties such as the Mandarin Oriental, The Oberoi, Royal Mansour, and Amanjena offer comparable luxury with service that, in my experience, is far more consistent.

D P

Well, there is not much to say but also a lot! 5 Star Location and it covers all the features wich such a accommodations should have therefore not much to say about this BUT, the core value of such a place is their personell. Super friendly, always smiling, creating asking for support and if something needed, more than available! My very special regards goes to the chief of banquet! Very available and always there to help -hope, they pay you well, if not, they shoud do it right away. We had the chance to stay in Four Seasons for a corporate event and felt overall well treated.

Hussein Al-Dulaimi

We had a fantastic stay at Four Seasons Marrakech as a family of three (with our three-year-old son). The hotel is beautiful, peaceful, and incredibly well maintained. The entire staff was warm, professional, and always helpful. We want to give a special shout-out to Mr. Ismail and the team at the family pool – they were truly exceptional. Very attentive, very kind, and made our son feel so welcome every single day. Highly recommended for families looking for a luxury experience with top-notch service. We’ll definitely be coming back!

Steph Smith

Not worth the price. The rooms are beautiful, but it seemed like nothing was included in the price of the room. The fridge is stocked with items you'll be charged for if you use ($7 for a Snickers bar? - I would've thought the cost of the room covered that). The breakfast is admittedly incredible, but when when we were asked for our room number so the hotel could charge us for it, I felt like a number more than a valued guest. The place is a bit of a maze with so many rooms, definitely not the intimate and relaxing setting we experienced at other hotels on our trip. And aside from the beautiful lantern in the room, it didn't have much character - we could almost have been back in the US. The dinner we had here was hands down the worst we had on our trip. Overall, this was the most underwhelming hotel we stayed at - and also the most expensive.

Robin Scott

We had the most wonderful experience at the Four Seasons Marrakech. From the very first moment we arrived, Amin welcomed us at the entrance with a warm and friendly smile, setting the perfect tone for our stay. The property itself feels like a sanctuary—surrounded by lush gardens, peaceful pathways, and endless beauty. It truly feels like stepping into a private oasis where time slows down. You could easily stay here for weeks without ever needing to leave, as everything you need is right at your fingertips. We were very fortunate to be upgraded not once, but three times, which made our stay even more memorable. Our room was absolutely huge, immaculately clean, and filled with such positive energy that it instantly felt like home. Every detail was thoughtfully arranged, and the atmosphere gave us a sense of calm and comfort throughout our stay. Breakfast was one of the highlights of our mornings. Sitting in the garden, listening to the birds singing while enjoying an incredible meal, created the perfect start to each day. It’s a small detail, but one that makes a lasting impression. We would like to sincerely thank the management and the entire team for making our stay so exceptional. Every member of staff we encountered was attentive, professional, and genuinely kind, which made the experience all the more special. This is not just a hotel—it’s truly a retreat for the soul. We look forward to coming back again and again.