Four Seasons Resort Marrakech

Tatiana Stolyarova

We went for the weekend and it was a great time we spent! We stayed a lot at the family pool. One thing I didn’t like was that we couldn’t order breakfast for kids over there. We went at 10 am, kids didn’t want to go to the restaurant because it was on day of the departure. And the food is served at the pool only after 12pm. All the rest was exceptional. The room was spacious, with a huge terrace. Not like in Paris:) We liked the room service very much, they have local dishes to choose from. Definitely will come back!

Annika Benölken

Extremely Disappointing Experience and Unacceptable Customer Service: I’m very disappointed with the service we received at your hotel - especially considering it claims to be a 5-star hotel. The website clearly advertises a day pass for the swimming pool, which we called to inquire about two weeks ago. We spoke with two different staff members (a man and a woman), and the next day we called again to make a reservation for June 19, 2025. The reservation was confirmed over the phone. At no point were we informed that an email confirmation was necessary, nor were we asked to provide an email address. When we arrived today, we were told there was no record of our reservation and that an email confirmation was required. On top of that, we were informed that day passes are no longer available - despite the offer still being advertised on the official homepage. The most disappointing part was the manager’s response: Rather than acknowledging the mistake, we were told the hotel was fully booked and that only one pool was operational. However, it was easy to verify online that rooms were still available for the same day. This experience reflects a serious lack of professionalism and transparency. Publishing misleading information and then giving false excuses when confronted is unacceptable. I cannot recommend this hotel, especially when there are many other amazing 5-star options in Marrakech that treat their guests with respect.

Ashley Shih

I booked the trip for my husband’s 40’s birthday. We absolutely love the hotel. From the moment we arrived, the staff were incredibly welcoming, making us feel instantly at home. The breakfast buffet was extensive and delicious. The service is beyond amazing. I particularly appreciated the staff from the F&B team- Achraf, Abderazzak, Mohammed and Aicha for being so accommodating and attentive. I would like to thank you to the pool side team as well, my daughter loved playing in the swimming pool and the staff there were so helpful. The hotel's Moroccan and modern twist design plus tranquil atmosphere made it a perfect place to relax and unwind. I highly recommend this hotel for anyone seeking a truly luxurious and memorable experience. It's a well-deserved 5-star stay!

Ekaterina Egorkina

I rarely write reviews, but here is THE case. We went for vacation with our two kids ( 3 and 4 year old). Amazing kids club with all kind of activities to entertain the little ones and a shallow pool, where you can rest while kids are safely enjoying the splash. The hotel has kids menu, but the staff always happy to make whatever you need upon the request ( they made very tasty soups for lunch for kids and healthy dishes for dinner ). Service exceeded expectations by far. From organizing the perfect birthday celebration for me with amazing food, live music and super private setup to trips to desert perfectly adjusted to our needs. Very attentive, always friendly and smiling. Very nice spa. Beautiful quiet pool area for people travelling without kids. Very good restaurants. Really nothing to complain. Highly highly recommend!!!

Anais Gomez

Yesterday I went for the pool and the restaurant. The receptionist who was there in the middle of the day on 17/06/2025 with bubblegum pink or lilac lipstick I can't remember should be kicked out of this hotel. Arrogant and his behaviour was not appropriate. And the man at the first door was also rude, inventing that there were works in the swimming pool? No but what a disgraceful situation everyone was lying about something else. I do not recommend enjoying these supposedly luxurious facilities. If the service is poor