Four Seasons Resort Marrakech

simon dodd

The hotel is in a great location next to shops and close to all of the city’s amenities. We booked a premier suite with plunge pool which, although not that private, was beautifully decorated complete with two bathrooms, all mod cons and perfect for families. The resort is clean and tidy with a lovely pool, spa and gym facilities, really a lovely resort. What lets it down is the detailed level of service particularly around the food and beverage. Little frustrations that when you we are paying a very high price, matter. Examples like the mini bar not being re-stocked for 3 days (even after repeatedly asking), the outside area just being left without any tidying (towels not replaced all week and it wasn’t cleaned) 2 burgers which came rare to the point of blue, waiting 15 minutes at the adult pool bar just to place a drinks order (with a lady who repeatedly said I will send someone over….. why not just take our order?), waiting 15 minutes to be acknowledged in Inara, a breakfast buffet service which is chaotic - for example being seated, going to get food then returning to your table which has been given to someone else!, waffles which are not made fresh, arriving cold and doughy. It appears there is no visible leadership on f&b and as such the small things get missed. The private car service and concierge worked amazing well (5 star, superb👌), it’s a QR code on back of the room key. For a similar price there is no comparison with the Mandarin Oriental which we stayed at last year and will probably return to next year. A nice hotel with some great features but just let down by 3 star service (aside from private car service and concierge which were spot on).

Adam Turk

OMG The Customer Service is off the scale! The staff are outstanding, some of the best we have experienced on our worldwide travels. Nothing is too much trouble, everyone knows your name, whatever you ask for is seamlessly provided. The hotel car service is exceptional. The hotel itself is relaxed, and classy, food is fabulous, and amenities great. We don’t normally return, but we will definitely be coming back here.

Joao Pedro Bragatti Winckler

I stayed at the Four Seasons Marrakech Hotel with my family and was thoroughly impressed. The hotel's beauty is second to none, with stunning architecture and gardens that capture the essence of Marrakech. What really made my visit special was the staff. They were not just friendly but genuinely warm, going out of their way to ensure my stay was comfortable and enjoyable. On the downside, I noticed a couple of maintenance issues, such as some lights not working. This was a bit disappointing. Also, the Moroccan restaurant within the hotel didn’t quite hit the mark in terms of authentic flavours, which was a letdown given the rich culinary culture of the region. Despite these points, the overall beauty of the hotel and the exceptional service from the staff made my experience very positive.

Florence Erin Larsen

We enjoyed the most incredible time here. The grounds and rooms are marvelous, clean, well appointed and immaculately taken care of. However, the hospitality is what truly stood out to us. Badr (M) who we met upon arrival is the best in his business. His manner and way of working with guests is second to NONE. We can’t wait to return and would recommend this hotel to anyone. Congratulations!

nadia RAGRAGI

It is a wonderful hotel located in a prime location. It is characterized by its beautiful decor and warm atmosphere that makes guests feel comfortable and relaxed. The hotel offers excellent services and friendly and helpful staff. The rooms are clean and well-equipped, and offer wonderful views. It also features a delicious restaurant that serves delicious dishes. Overall it is an excellent choice to stay