Four Seasons Resort Marrakech

Hussein Al-Dulaimi

We had a fantastic stay at Four Seasons Marrakech as a family of three (with our three-year-old son). The hotel is beautiful, peaceful, and incredibly well maintained. The entire staff was warm, professional, and always helpful. We want to give a special shout-out to Mr. Ismail and the team at the family pool – they were truly exceptional. Very attentive, very kind, and made our son feel so welcome every single day. Highly recommended for families looking for a luxury experience with top-notch service. We’ll definitely be coming back!

Laura Banks

How can i fault this place! Exceptional customer service from everyone, gardeners and housekeeping all the way up to management... They went above and beyond at every turn and therefore created the best family holiday for us. Nothing too much trouble. We even stopped a gentleman from housekeeping by chance asking for directions and he went out of his way to yo show us to the door of where we needed to go on our first night! Our daughter loved the DJ at Zest bar and the food was great. As was the exceptional breakfast and the food by the poolside. When driving past the chefs, i commented that my 5 year old daughter loved cooking and would like to be a chef when shes older. Within 10 minutes someone came by with a chefs hat for her to take away. Such an incredibly special hotel. We'll be back in a heartbeat!

Faisal Shariff

Unforgettable family stay at the Four Seasons! The service was exceptional - every member of the staff went above and beyond to make our stay special. From the warm welcome to the personalised recommendations, they helped us explore the best of Marrakech with ease. The hotel itself is stunning, peaceful, and beautifully maintained. Food exceptional. Highly recommended!

Mint

Me & my friend walked in the hotel for drinks and was very happy with the service. People were nice and they gave us privacy and freedom to roam around the lobby to take pictures as it was empty and a slow night. The only con is that our drinks were mostly ice so we didn’t order more. However, staff is so respectful, and hotel deserves its rating.

Annika Benölken

Extremely Disappointing Experience and Unacceptable Customer Service: I’m very disappointed with the service we received at your hotel - especially considering it claims to be a 5-star hotel. The website clearly advertises a day pass for the swimming pool, which we called to inquire about two weeks ago. We spoke with two different staff members (a man and a woman), and the next day we called again to make a reservation for June 19, 2025. The reservation was confirmed over the phone. At no point were we informed that an email confirmation was necessary, nor were we asked to provide an email address. When we arrived today, we were told there was no record of our reservation and that an email confirmation was required. On top of that, we were informed that day passes are no longer available - despite the offer still being advertised on the official homepage. The most disappointing part was the manager’s response: Rather than acknowledging the mistake, we were told the hotel was fully booked and that only one pool was operational. However, it was easy to verify online that rooms were still available for the same day. This experience reflects a serious lack of professionalism and transparency. Publishing misleading information and then giving false excuses when confronted is unacceptable. I cannot recommend this hotel, especially when there are many other amazing 5-star options in Marrakech that treat their guests with respect.