Mandarin Oriental Marrakech

Property Lodgic

I did the Wellness Day Spa with my sister for her birthday. The facilities are lovely but the customer service was horrendous. I emailed over 15 times to the spa manager, she ignored multiple emails which made the whole experience stressful. Zero coordination or communication. Despite paying for the use of the pool facilities we were told that we couldn't and could only use the indoor pool, which had no lounge seats and is like a sauna inside. So youre basically paying a lot of money just for a 30 mins massage and lunch. We had lunch by the pool and I had to ask 3 times to different people to ask where our food was. I would not recommend anyone to go the Mandarin Oriental for a spa day, I think the staff need training on customer service for a hotel like this. So disappointing! Staff are told to only prioritise 'vip' guests rather than treat all paying guests equally.

Roxanne Campbell

We stayed in this incredibly breathtaking luxury private villa for two at Mandarin Marrakech. Without a doubt, it's the most stunning villa I've ever experienced, and the service was exceptional from the moment of check-in to the smooth check-out process. I would rate it more than 5 stars if I could. While I was there, I pampered myself with the Hamman treatment, and it was fantastic. Ling Ling, the food was seriously amazing – cooked to perfection, tasted so good! The menu had a variety of fantastic options, and the service? Well, it was simply outstanding, making the entire dining experience truly exceptional! We can't wait to go back ❤️

Halima Paracha

This hotel was exceptional. The staff was so friendly, welcoming and hospitable with wonderful level of service! The rooms and the property were exceptional, the food was delicious. Definitely recommend staying in the pool villa, it was unbelievable. It was so clean and i love the fact l they leave roses Petals. The service was exceptional! The gardens in this hotel is SOOO beautiful and pretty! We spent most of our days by the pool. Amin took care of us he really fulfilled all our requests! We also had the best driver we could ask for Jawad so professional and he was always on time with best customer service and car ride! I really love the what's app concierge service 24 hours! I would like to mention a brilliant service from dinning team specially Musaab he really went above and beyond to make sure whatever we needed was provided. He also arranged some special goodies for us to take back which was really sweet. The pastry chef in this hotel is just insanely good everything on that breakfast bar was so good. The chef himself came to personally meet us. We really enjoyed our breakfast everyday specially the Egg Tajines so yum!!! must try! The food was delicious! I also love the fact if they don't have something on the menu they will make sure they accommodate no matter what! Finally we would like to thank and mention Mr Christophe Porachio who really made sure me and my partner have the best experience. He went above and beyond recommending us best of the best and he also made sure we were taken care of outside the hotel. Thank you Christophe and the whole Mandarin team for making this experience so memorable for us. I'm a fan of MO and always have been! I'm so excited to return back to this beautiful paradise!

Oliver Lakey

My 30th birthday celebration at the Mandarin Oriental in Marrakech was nothing short of magical, and the experience was elevated to extraordinary heights by the hotel's impeccable service and attention to detail. The private hot air balloon breakfast ride was the crowning jewel of our celebration. Soaring above the Atlas Mountains, we were treated to a panoramic view that left us in awe. The meticulous planning and execution by the staff ensured a seamless experience, from the gentle ascent to the gourmet breakfast served at an altitude that added a touch of whimsy to this once-in-a-lifetime adventure. The spa treatments were a haven of relaxation and indulgence. The serene atmosphere of the spa, combined with the skilled therapists, transported us to a realm of tranquility. Each treatment was personalised, leaving me rejuvenated and ready for the day. The on-site restaurants showcased a culinary prowess that delighted our palates with a fusion of Moroccan authenticity and international flair. What truly set this celebration apart was the private dining experience arranged within our villa. A lavish BBQ dinner accompanied by live music transformed our villa into a private paradise. The attentive staff took care of every detail, from the exquisite menu to the atmospheric live music, creating an intimate and unforgettable evening that celebrated both the occasion and the beauty of Moroccan culture. The Mandarin Oriental's commitment to excellence extended beyond the public spaces to our private villa, where luxury and comfort seamlessly blended. The grounds surrounding the hotel are perfect for a gentle bike ride - with MO bicycles delivered to the door of your villa. The Mandarin Oriental in Marrakech exceeded every expectation for my 30th birthday celebration.The staff's dedication to ensuring every moment was special made this celebration truly unforgettable. I wholeheartedly recommend the Mandarin Oriental for those seeking a blend of opulence, personalised service, and unique experiences. Five stars simply cannot capture the magic of this exceptional hotel.

Andreas Janker

My family and I, two adults and a lively two-year-old, spent a fabulous fortnight at the Mandarin Oriental Marrakech (MOMRK) in February 2024. From the get-go to our goodbye, the experience was nothing short of magical. The staff weren't just attentive; they took care of everything, making our stay effortlessly perfect. The butler service was top-notch, bending over backwards to fulfill our wishes. The Kids-Club was a hit with our little one, and the attached nanny service was a godsend. The accommodations are unparalleled – don't let the sticker shock deter you; even their "basic" room is a luxe mega-suite. Highly recommend for both couples and families seeking top-tier quality, a blend of privacy and pizzazz.