Mandarin Oriental Marrakech

Stephanie

After reading all the raving reviews of the hotel’s amazing service, I’m sad to say I have not met the same level of experience everyone else here had. Maybe because we arrived as a big group, we were not introduced to a butler at all, and the person who took us to our villa seemed quite impatient and briefly introduced the bedroom controls and left. Other people in the same group got information about the WhatsApp service, a full introduction of the villa and the area, got offered to heat up their pool, while we got nothing. I didn’t even know there was a butler service and WhatsApp before I researched. The first night I also asked for the fire to be lit and for the pool to be heated, however after three hours of dining, I return to no fire and no heated pool. I added their WhatsApp the next day at 9 am and expressed this and they just said they’re very sorry and that they’ll look into our butler (they did not apologise for the lack of butler service at all). At 12 they asked when the butler can meet us however as we were out all day, I declined. The villa was amazing (though had some flies in the room which is hard to avoid I guess) and the cleaning team was extremely attentive and detailed. The team at the dining areas are great too. However the butler incident and the fact that the hotel didn’t do much about this after I expressed it is quite disappointing to me. (I suppose the first night I got practically no service at all). This is one of the nicest place I’ve ever stayed at so I suppose I had high expectations. It would’ve been a real highlight but now I’m just a bit sad.

Nazier Hoosain

This remarkable place is more than just a venue; it's a sanctuary that engages every sense. The attention to detail in the ambiance is breathtaking, creating a world so immersive and enchanting that the vibrant energy of Marrakech feels a world away. What truly elevates the experience, however, is the exceptional service. The staff anticipates your needs with a graceful and genuine warmth that makes you feel not just like a guest, but like a cherished friend. It is a rare and beautiful thing when hospitality feels both flawless and deeply heartfelt. In a city renowned for its unique treasures, I can say with complete sincerity that you would be hard-pressed to find a more perfect place. Our experience was nothing short of magical, creating memories we will hold onto for a lifetime. This wasn't just a stay. It was a reminder of what true hospitality can be. It’s the feeling you get when you know, without a doubt, that you have found a place that understands you. So, we are will be back. Not out of obligation, but with a heart full of longing. This is no longer just a hotel on a list; it is a must-return for my spirit. With sincere gratitude, Nazeer Hoosain

Summer Lee

The staff at this hotel is creme de la creme! Muhammad at reception gave us a full tour of the large property, and was so kind to ensure every possible need was taken care of. They allow you quick messaging with the hospitality team via WhatsApp, and they respond to every request within minutes. From the minute that you step onto the property, they anticipate every need and ensure that every guest is comfortable and relaxed. The attention to detail was incredible – the housekeeping team was extremely detailed oriented and thorough every day. The food was all great as well, from the breakfast to the restaurants for dinner. I really cannot say enough about how amazing the hospitality was at the hotel – we have stayed at some of the best hotels in the world, but the staff at the Mandarin Oriental in Marrakesh really topped them all. From leaving treats in the room for us every day, to ensuring that our transportation to an extremely early flight was comfortable with breakfast, waiting in the car before the restaurant opened, and even the driver Mohamed taking us all the way to the checked bag desk before leaving, the staff was really unmatched. My only note is that the rooms are slightly dated, but due to the detail of the housekeeping team and the little perks that they left for us everywhere, it is not very much noticed. Also must say that the beds are beyond beyond comfortable! The best types of hotel beds that you dream about.

udayjit singh

We stayed at the MO Marrakech a few weeks ago and I have to say this was the best decision we made. The property itself is breathtaking and the facilities services food and staff make up for a wonderful experience A special shout out to Amin Elbadourie who was a lifeguard poolside and made sure he greeted us everyday with a big smile on his face and got us the best seats everyday . Also to the extend to organize our meals there anytime we wanted and give us a list of things to do and see in Martakech. Thank you for all the hospitality .

Mark Fritz

Our butler Saad was absolutely excellent everything was perfectly arranged. He organized a personalized day tour in the atlas Mountains and took care of all restaurant and spa bookings. The villa was outstanding truly six-star quality!